Primex XR Series Installation Manual page 37

S
UPPORT
Supporting Documentation
To obtain additional technical documentation for Primex Wireless products, visit the Support area on our Web site
(www.primexwireless.com).
Primex Wireless Technical Support
Technical Support responds to specific questions about product features, system configuration, and troubleshooting. All
support services will be delivered in accordance with your organization's support agreement and warranties.
Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product
documentation.
When you contact Technical Support, please have the following information available:
Customer ID
l
Problem description
l
Device hardware information
l
Error messages
l
Troubleshooting performed
l
Recent network changes
l
Contact Technical Support
Available Monday through Friday, 7 AM to 7 PM CST (excluding holidays)
To reach our support team, call 1-800-404-8112, and press:
Option 1: 72MHz/GPS Clock Systems, Transmitters and Bell Systems
Option 2: SNS Network-based Clocks, Bells, Sensors and Software
Option 3: OneVue Software, Sensors, Clocks, and Bell Scheduling
Option 4: Primex Wireless Customer Service
Primex Wireless
XR Series Analog Clock Installation Guide
37