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Primex XR Series Troubleshooting Manual

Transmitter
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See also: Installation Manual , Installer and User Manual
Primex XR 72MHz Synchronized Time Solution
XR Series Transmitter
Troubleshooting Guide
©2018 Primex. All Rights Reserved. The Primex logo is a registered trademark of Primex. All other trademarks are the property of their respective owners. 10/8/2018. Primex, Inc..|
965 Wells Street | Lake Geneva, WI 53147 | www.primexinc.com | Ph: 1-262-729-4853

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Summary of Contents for Primex XR Series

  • Page 1 Troubleshooting Guide ©2018 Primex. All Rights Reserved. The Primex logo is a registered trademark of Primex. All other trademarks are the property of their respective owners. 10/8/2018. Primex, Inc..| 965 Wells Street | Lake Geneva, WI 53147 | www.primexinc.com | Ph: 1-262-729-4853...
  • Page 2 Primex, Inc. Primex, Inc. Primex is a leading provider of synchronized time and environmental monitoring solutions. Our solutions automate and maintain facility compliance, increase efficiencies, enhance safety and reduce risk for organizations in the healthcare, education, manufacturing and government vertical markets.

  • Page 3: Table Of Contents

    XR Series Transmitter Troubleshooting Site and Transmitter Evaluation Procedure Red LED flashing and Transmitter GPS communication symbol is not displayed on front display Red LED flashing and Transmitter GPS communication symbol displayed, but no parentheses Red LED flashing and Transmitter has no S symbol with NTP Time...

  • Page 4: Xr Series Transmitter Troubleshooting

    Site and Transmitter Site Evaluation Procedure. Site and Transmitter Evaluation Procedure Before completing any troubleshooting on an XR Series Transmitter, it's recommended to complete the procedure below. Also learn about the Transmitter Broadcasting Frequency and Clock Signal Search Frequency, and when use to a Transmitter’s Diagnostic Error Codes.
  • Page 5 hour (standard broadcast schedule). During initial power-up, the Transmitter broadcasts for 8 consecutive hours. After the 8 hour power-up period, the Transmitter reverts to its timed broadcast schedule. Analog Clock signal search frequency: six pre-scheduled times a day at 10:01, 2:01 and 6:01 a.m. and p.m. lock time (not the actual time of the day), a clock's receiver turns on to search for a Transmitter signal to receive a time update, starting with the previously stored channel number.

  • Page 6: Red Led Flashing And Transmitter Gps Communication Symbol Is Not Displayed On Front Display

    Complete the steps in 7. From the Transmitter front display screen, verify the GPS communication symbol is present, which indicate it's communicating with the GPS Receiver. If the symbol is present, watch for parentheses coming towards the GPS XR Series Transmitter Troubleshooting Guide...
  • Page 7 2. If no GPS communication symbol is displayed when direct to the Transmitter, replace the GPS Receiver. 3. After replacing all GPS components and the GPS communication symbol is not displayed and the power supply is good, the Transmitter may need to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 8: Red Led Flashing And Transmitter Gps Communication Symbol Displayed, But No Parentheses

    5. Poor Transmitter power output can also result in the Transmitter not being able to pull the time update. Check voltage at the Transmitter continues to power cycle and does not stay synced Transmitter by completing the steps in Solution XR Series Transmitter Troubleshooting Guide...
  • Page 9 3. After replacing all GPS components and still no parentheses, the Transmitter may need to be replaced. 4. If none of the above steps resolved the issue, the import on the Transmitter may be bad and need replacing. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 10: Red Led Flashing And Transmitter Has No S Symbol With Ntp Time Source

    8. If none of the above steps resolved the issue, the import on the Transmitter may be bad and need replacing. For further assistance, contact Primex Technical Support at 1-262-729-4860. Solution XR Series Transmitter Troubleshooting Guide...
  • Page 11 3. Obtain Transmitter NTP server details and update Transmitter NTP configuration as required. 4. Replace power supply if bad output. 5. After replacing all defective components, the power supply is good, and still no “S” symbol, replace the Transmitter. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 12: Transmitter Front Display Does Not Light Up

    3. From the Transmitter front display, verify the correct time, day, date and channel number is displayed. 4. If these steps do not resolve the problem, the Transmitter may be required to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860. XR Series Transmitter Troubleshooting Guide...

  • Page 13: Transmitter Front Display Time And Date Are Not Correct

    Transmitter front display time and date are not correct Symptoms All or some of the below symptoms may be present. Time and date is not correct on the Transmitter front display. Red LED is flashing on the Transmitter front display. Green LED may or may not be illuminated.
  • Page 14 FCC/IC application and is preset by the factory. A 14000 series Transmitter has 16 available channels and an XR Series Transmitters has 49 available channels. 4. If all switch settings are correct, the time source symbols are present, and the time and/or date are still not correct, it may be due to a bad GPS cable connection or a bad GPS Receiver.
  • Page 15 4. If the switch settings are correct, the GPS Receiver and cabling have been replaced, and the time and/or date is still not correct, the Transmitter may be required to be replaced. For further assistance, contact Primex Technical Support at 1-262-...

  • Page 16: Transmitter Continues To Power Cycle And Does Not Stay Synced

    3. If power to the Transmitter power supply is good, replace the power supply as the first step. 4. If these steps do not resolve the problem, the Transmitter may be required to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860. XR Series Transmitter Troubleshooting Guide...

  • Page 17: Overview Of Front Display

    Overview of Front Display The front LCD display of the Transmitter displays its current status, a menu that allows you to view its configured settings, and a diagnostic menu that identifies Transmitter errors. Listed below is a brief overview of a Transmitter's front display screen. Transmitter Status (Normal) The front LCD display of the Transmitter in a normal operating status should display the following information.
  • Page 18 There are six Diagnostic Error Codes that identify the cause of the error occurring. How to view Diagnostic Error Code(s) 1. Move the selection arrow so that it's pointing to the Diagnostic Error Codes, then press the button once. XR Series Transmitter Troubleshooting Guide...
  • Page 19 Diagnostic Error Codes definitions Bad Output Power: indicates the Transmitter is not transmitting at the appropriate power level. PLL Diagnostics: indicates the Transmitter is having trouble locking onto a channel; rendering it unable to broadcast time or schedules. No GPS or Repeater Connected: indicates the Transmitter is not connected to a time source. VSWR Errors: indicates there is a problem with either the High Power Antenna (may need repositioning) or the antenna cabling.
  • Page 20 NOTE If the LEDs continue to flash, repeat procedure as there may be additional errors to be cleared. If same errors continue to be logged, additional troubleshooting may be required. For further assistance, contact Primex Technical Support at 1- 262-729-4860.

  • Page 21: Vwsr Error Code

    VWSR error code Symptoms All or some of the below symptoms may be present. Red LED is flashing on the Transmitter front display. Transmitter Diagnostic Menu displays VWSR Errors -indicates there is a problem with either the external antenna or the antenna cabling.
  • Page 22 3. External Antenna: relocate the antenna to an area where it's clear from any obstacles. Replace questionable looking antenna components and cabling. 4. If after all corrections are performed and the error won’t clear, the Transmitter may need to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860. XR Series Transmitter Troubleshooting Guide...

  • Page 23: Bad Output Power Error, No Or Low Output Transmitter Power

    Bad Output Power error, no or low output Transmitter power Symptoms All or some of the below symptoms may be present. Red LED is flashing on the Transmitter front display. Transmitter Diagnostic Menu displays Bad Output Power - indicates the Transmitter is not transmitting at the appropriate power level.
  • Page 24 7. If you have completed all of the previous steps and there is still no signal or it only reaches out less than 100 feet, the Transmitter may need to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 25: Bad Output Power Error, No Or Low Output Transmitter Power

    5. If you have completed all of the previous steps and there is still no signal or it only reaches out less than 100 feet, the Transmitter may need to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 26: Extremely Weak Or No Signal

    Visually inspect the LMR 400 Coaxial Cable from the back of the Transmitter out to the Omni Directional Antenna - look for any damage (cuts, kinks compressions). If cable is damaged, replace the cable. XR Series Transmitter Troubleshooting Guide...
  • Page 27 4. External Antenna: If power to the AMP is bad, replace the sun power supply. 5. If there is an “LP” behind the time and cannot get it cleared, replace the Transmitter. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 28: Weak Signal And Limited Coverage Area

    When certain types of electronic light ballasts become defective they may radiate broadband noise, which can interfere with wireless devices. While interference issues are unlikely with the Primex system, high levels of noise present in the 72- 76MHz range could potentially cause clocks which are located far from the Transmitter and also within the close proximity of these ballasts to not receive a signal.
  • Page 29 2. Correct all issues found with the clocks. 3. Re-evaluate the situation with a site map and test results of the Transmitter. 4. Contact Primex Technical Support for additional assistance when: It's determined it may be a weak Transmitter. The Transmitter is operating as expected, but may be too small to cover the facility.

  • Page 30: Support

    Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service Partners offer technical support services for Primex products. If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical Support inquires.

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