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Primex XR Levo Series Troubleshooting Manual

Digtial clock & timer, 72mhz synchronized time solution
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See also: Installation Manual
Primex XR 72MHz Synchronized Time Solution
XR Levo Series Digtial Clock & Timer
Troubleshooting Guide
©2018 Primex. All Rights Reserved. The Primex logo is a registered trademark of Primex. All other trademarks are the property of their respective owners. 10/8/2018. Primex, Inc..|
965 Wells Street | Lake Geneva, WI 53147 | www.primexinc.com | Ph: 1-262-729-4853

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  • Page 1 Troubleshooting Guide ©2018 Primex. All Rights Reserved. The Primex logo is a registered trademark of Primex. All other trademarks are the property of their respective owners. 10/8/2018. Primex, Inc..| 965 Wells Street | Lake Geneva, WI 53147 | www.primexinc.com | Ph: 1-262-729-4853...
  • Page 2 Primex, Inc. Primex, Inc. Primex is a leading provider of synchronized time and environmental monitoring solutions. Our solutions automate and maintain facility compliance, increase efficiencies, enhance safety and reduce risk for organizations in the healthcare, education, manufacturing and government vertical markets.

  • Page 3: Table Of Contents

    Levo Series Digital Clocks and Timers Troubleshooting Clock does not power on Only dashes displayed, time is not displayed One or more LED segments are not illuminated (appear dark) Colon between the hour and minute is flashing Displays 13:15 and Not Updating to Correct Time Code Blue Event Fails to Trigger Elapsed Timer count-up or count-down fails to trigger Programmable Timer is Not Counting Down Per its Schedule...

  • Page 4: Levo Series Digital Clocks And Timers Troubleshooting

    Levo Series Digital Clocks and Timers Troubleshooting Learn more about common troubleshooting procedures for an XR Levo Series Digital Clocks & Timers (current, second generation). Topics in this section include: XR Levo Series Digtial Clock & Timer Troubleshooting Guide...

  • Page 5: Clock Does Not Power On

    Clock does not power on Model: Levo & Classic Digital Clocks and Timers Symptoms All or some of the symptoms may be present. Clock display remains dark after being connected to power. Problem Clock power connection or electrical junction box voltage. Analyze 1.

  • Page 6: Only Dashes Displayed, Time Is Not Displayed

    All clocks/clocks in specific area: verify the Transmitter(s) is not in an error state. If multiple Transmitters on site, start with the Master Transmitter and then proceed by verifying the other units. XR Levo Series Digtial Clock & Timer Troubleshooting Guide...
  • Page 7 4. Verify signal coverage at install location or area. 5. Verify no interference at install location or area - defective ballast. If the issue cannot be resolved, additional troubleshooting is required. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 8: One Or More Led Segments Are Not Illuminated (Appear Dark)

    3. Once the clock/timer receives a signal from the Transmitter, the LED segments display the time received from the Transmitter and a flashing red dot appears at the bottom right of the second hour digit for three minutes. Solution XR Levo Series Digtial Clock & Timer Troubleshooting Guide...
  • Page 9 1. Reset the clock to search for a signal. 2. If a single or all segments fail to illuminate after a reset, the clock will be required to be replaced. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 10: Colon Between The Hour And Minute Is Flashing

    3. If a clock(s) in a specific area continues not set its time, it may be due to interference preventing a clock from receiving a broadcasting signal. XR Levo Series Digtial Clock & Timer Troubleshooting Guide...
  • Page 11 4. Verify signal coverage at install location or area. 5. Verify no interference at install location or area - defective ballast. If the issue cannot be resolved, additional troubleshooting is required. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 12: Displays 13:15 And Not Updating To Correct Time

    Clock displays 13:15 and is not updating to the correct time. Cause 13:15 is a Primex code that represents the number of digits and clock's firmware version. The cause of this issue is due the clock is not seeing a signal from a Transmitter.
  • Page 13 While interference issues are unlikely with the Primex system, high levels of noise present in the 72-76MHz range could potentially cause clocks which are located far from the Transmitter and also within the close proximity of these ballasts to not receive a signal. Very limited instances have occurred in the past, which has only been found to happen when ballasts become defective.

  • Page 14: Code Blue Event Fails To Trigger

    Code blue systems that use a dry contact and do not inject a voltage: wire the timer 4 pin connector's GREEN (Ground) and BLACK (Negative Code Blue Input) wires together and wire the WHITE (12VDC) and RED (Positive Code Blue Input) wires to the code blue system dry contact. XR Levo Series Digtial Clock & Timer Troubleshooting Guide...
  • Page 15 If the issue cannot be resolved, additional troubleshooting is required. For further assistance, contact Primex Technical Support at 1-262-729-4860.

  • Page 16: Elapsed Timer Count-Up Or Count-Down Fails To Trigger

    3. Loosen screwed on membrane Timer Control Switch. 4. Swap Timer Control Switch. If the issue cannot be resolved, additional troubleshooting is required. For further assistance, contact Primex Technical Support at 1-262-729-4860. XR Levo Series Digtial Clock & Timer Troubleshooting Guide...

  • Page 17: Programmable Timer Is Not Counting Down Per Its Schedule

    Cause For Programmable Timer models, the timer's schedule is configured in the Primex Event Scheduler Pro software to the schedule ID controller 24. The schedule is downloaded from the Event Scheduler Pro to the system Transmitter, allowing the Transmitter to broadcast the schedule.

  • Page 18: Configure Display Settings

    To dim the LED by 50%, set the OPTIONS, DIM switch 1 to the ON position and DIM switch 2 to the OFF position, as illustrated below. To dim the LED by 75%, set the OPTIONS, DIM switch 1 to the ON position and DIM switch 2 to the ON position, as illustrated below. XR Levo Series Digtial Clock & Timer Troubleshooting Guide...
  • Page 19 Set alternating time/date To set the display of a to alternate between the current time and date, set the HR OFFSET- Time/Date switch (1) to the ON position, as illustrated below. Set display to 24-hour time To display 24-hour time, set the HR Offset - 12/24 HR switch (2) to the ON position, as illustrated below. Set PM indicator To enable the PM dot indicator, set the OPTIONS - PM DP switch (6) to the ON position, as illustrated below.
  • Page 20 Set Programmable Timer mode (programmable timer only) For Programmable Timer models, the timer schedule is configured in the Primex Event Scheduler Pro software to the schedule ID controller 24. The schedule is downloaded from the Event Scheduler Pro to the system Transmitter, allowing the Transmitter to broadcast the schedule.

  • Page 21: Support

    Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service Partners offer technical support services for Primex products. If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical Support inquires.

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