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Log in to the Remote UI in System Manager Mode, display the edit screen of Department ID Management,
and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management(P. 356)
Scanning is restricted.
Scanning is disabled in the Department ID Management.
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Log in with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact
your Administrator.
Setting the Department ID Management(P. 356)
Set the correct authentication information.
The client authentication information (key and certificate, user name and password, or CA certificate) is
not set correctly.
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Check the specified authentication method and authentication information (key and certificate, user name
and password, and CA certificate).
Configuring IEEE 802.1X Authentication Settings(P. 398)
Set the information necessary for authentication.
The IEEE 802.1X authentication has not been configured correctly.
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Configure the IEEE 802.1X correctly from the Remote UI.
Configuring IEEE 802.1X Authentication Settings(P. 398)
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
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To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set
<Restrict New Destinations> to <Off>. For more information, contact your Administrator.
Restricting New Destinations that Can Be Specified(P. 407)
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
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Check the valid period of the server certificate on the RADIUS server.
Configuring IEEE 802.1X Authentication Settings(P. 398)
Troubleshooting
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