End A Held Call; Transferring Calls; Choose A Default Transfer Type; Transfer A Call - Polycom VVX 201 User Manual

End a Held Call

You cannot end calls that are on hold. You must resume held calls before ending them.
» From the Calls screen, select the held call and press Resume > End Call.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
● Blind transfer Transfer calls directly to another line without speaking with the other party first.
● Consultative transfer Speak with the other party before completing the transfer.
R :
ELATED INFORMATION
Hold a Call Privately on a Shared Line

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
T
ASK
1 Navigate to Settings > Basic > Preferences > Default Transfer Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
T
ASK
1 During a call, do one of the following
 Press Transfer to use the default transfer type.
 Press and hold Transfer and select a transfer type.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
» Select Cancel.
The call is not transferred and becomes active.
Polycom, Inc.
(Adapted by Atlantic Broadband)
Audio Calls
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