Transferring Calls; Choose A Default Transfer Type; Transfer A Call - Polycom VVX201 Owner's Manual

To resume a held call:
• Do one of the following:
ª Select Resume.
ª From the Calls screen, select the call to highlight it, and select Resume.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
• Blind transfer
• Consultative transfer

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls or choose a transfer type during a call. When
you choose a default transfer type, you can press the Transfer soft key, and your phone uses the set
transfer type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1. Navigate to Settings > Basic > Preferences > Default Transfer Type.
2. On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1. During a call, do one of the following
ª Press Transfer to use the default transfer type.
ª Press and hold Transfer and select a transfer type.
2. Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
If the transfer type is set to Consultative, press Transfer after speaking with your contact.
3.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line,
you can cancel the transfer before it is complete.
User Guide for Polycom VVX201
Transfer calls directly to another line without speaking with the other
party first.
Speak with the other party before completing the transfer.
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