HID FARGO C50 User Manual page 50

Error Message
The Supply
information is
unavailable at
this time.
Wrong Ribbon
Installed
Unable to Feed
Card
Unable to Read
Settings from
the Printer
PLT-01277, Version: 1.2
Troubleshooting
Description
The printer driver does not
automatically detect the
ribbon type.
The printer is compatible
with selected types of
ribbons. An incompatible
ribbon is installed.
OR
The Ribbon Type on the
Device Options tab is set
incorrectly.
The printer is unable to
feed a card from the input
hopper.
The printer driver does not
detect the printer.
Troubleshooting
1. Click OK.
2. Click Device Options.
3. Clear the Automatically detect the installed Ribbon for
every print job check box.
4. Select the Ribbon Type drop-down button and select
the installed ribbon type.
1. Verify the Ribbon Type on the Device Options tab is set
correctly. If incorrect, select the matching ribbon type.
2. Open the cover and remove the ribbon cartridge.
3. Install a compatible cartridge and close the cover.
1. Ensure that cards are available and loaded correctly.
2. Press the Pause/Resume button.
To cancel the print, click Cancel Print.
1. Click OK.
2. Verify that the printer is powered on.
3. Check for communications errors.
See
Section 5.1: Communications Errors
Page 5-4
.
November 2014