HID FARGO C50 User Manual page 49

Page 5-3
Error Message
No Ribbon
Installed
Printer Needs
Cleaning
Ribbon
Break/Jam
Ribbon Miscue
Ribbon Out
Ribbon RFID
Error
Ribbon Sensor
Error
November 2014
Description
No ribbon is installed.
OR
The ribbon is jammed in
the cartridge.
OR
The cartridge RFID tag is
corrupt.
The number of cards set in
the Cleaning Rate setting
is reached.
The ribbon is jammed or
broken in the cartridge.
The ribbon is not able to
find the next panel
correctly.
The print ribbon is used to
its maximum capacity.
The printer is incompatible
with the ribbon installed.
The ribbon temperature
sensor is out of range.
Troubleshooting
Troubleshooting
1. Open the cover and check for a ribbon cartridge. If no
cartridge is present, install a ribbon and close the cover.
2. If a ribbon cartridge is present, remove the cartridge and
verify the ribbon can move freely and is not upside-down
in the cartridge.
3. Verify the Ribbon Type on the Device Options tab is set
correctly.
4. Test with a new ribbon to verify the RFID tag.
The default value is 3000.
Two options are available: Clean Now or Remind Me.
To run the cleaning routine immediately, click OK.
To delay the cleaning routine, select the Remind Me option
and select one of four options:
• Never
• In 10 Prints
• In 50 Prints
• In 100 Prints
1. Open the cover and remove the cartridge.
2. Verify the ribbon can move freely.
3. If the ribbon is broken, tape the ends of the ribbon
together and wind any excess onto the take-up spool.
4. Reinstall the cartridge, close the cover and press the
Pause/Resume button.
To cancel the print, click the Cancel Print button.
1. Open the cover and remove the ribbon cartridge.
2. Verify the ribbon is not broken or upside down in the
cartridge.
• If the ribbon is not broken, reinstall the cartridge, close
the cover and press the Pause/Resume button.
• If the ribbon is broken, tape the ends of the ribbon
together and wind any excess onto the take-up spool.
Reinstall the cartridge, close the cover and press the
Pause/Resume button.
To cancel the print, click the Cancel Print button.
1. Install a qualified ribbon into the ribbon cartridge and
press the Pause/Resume button.
2. Verify the ribbon is not broken or upside down in the
cartridge and press the Pause/Resume button.
3. Verify the Ribbon Type on the Device Options tab is set
correctly.
Install a ribbon cartridge that is compatible with the printer.
Press the Pause/Resume button.
Calibrate the ribbon sensor:
1. Click on Cancel Print.
2. Open the cover and remove the ribbon cartridge.
3. Close the cover.
4. Select Card > ToolBox > Calibrate Ribbon > Calibrate.
PLT-01277, Version: 1.2