Unsuccessful Call Transfers; Transferring To An Outside Phone Line (Trunk) - PhoneSuite Console User Manual

Notes:
1. A call to a hunt group will go to the first available (non-busy) extension in the Hunt Group.
2. If the console operator does not wish to talk to the extension prior to transferring the call, he/she
can press "C" to transfer the call immediately, before or after the extension starts ringing.
3. If a call is transferred to a busy extension with voice mail, the call will drop from the console and
the voice mail system will immediately answer the calling party. Without voice mail, when you
dial the destination extension you will hear busy tone. Press D to cancel the transfer and then pick
up the original call by pressing the blinking call button.
4. If the extension is set to forward its calls to another extension, the console operator (or the call)
will follow this forwarding and will ring at the forward extension. However, if this extension does
not answer the transferred call, the call will go to the original extension's voice mailbox (if it has
one).

Unsuccessful Call Transfers

If a call is transferred to an extension that does not answer and does not have voice mail, the call will ring
back to the console. This ring-back will occur after the amount of time designated in the phone system's
Transfer Recall Timer as configured by the installer. This ring-back also occurs with calls that are trans-
ferred to a hunt group if the call is not answered by the first non-busy extension in the hunt group or if all
extensions in the hunt group are busy (and the first extension in the hunt group list does not have voice
mail).
Calls that ring back to the console after a transfer attempt will ring with a triple-ring pattern and will arrive
on the first available Call Button, not necessarily the same Call Button the call was on originally. To an-
swer the call, press the flashing Call Button.
If a call is transferred to a busy extension with voice mail, the call will drop from the console and the voice
mail system will immediately answer the calling party. Without voice mail, when you dial the destination
extension you will hear busy tone. Press D to cancel the transfer and then pick up the original call by press-
ing the blinking call button.

Transferring to an Outside Phone Line (Trunk)

Calls can be transferred to an outside phone number (on a trunk) if desired. When an extension call is
transferred to a trunk, it is the same as if the extension dialed the phone number directly, but it bypasses
any dialing restrictions that have been applied to this extension. If a trunk call is transferred to another
trunk, then both trunks will remain in use until the call has been finished. Note: Trunk-to-trunk transfers
can result in telephone charges to your business; for this reason, they can be disabled by the installer.
Outgoing trunk calls (calls placed by the console to an outside phone number) cannot be transferred to an-
other trunk while active; instead, they must be placed on hold. Transferring all other types of calls to an
outside phone number is identical to transferring the call to an extension, except that instead of dialing an
extension number, you dial "9" (or "8," "81," or whatever trunk group you want to use) plus the outside
phone number. The rest of the transfer process is the same.
®
PhoneSuite Console User's Manual rev. 081106
7