Table of Contents
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Console User's Manual
Rev. 081106
for Main Board Software
Version 1.246 (model 64)
Version 4.235 (model 112e)
Call Management Products Inc. reserves the right to make improvements to the product de-
scribed in this manual at any time and without notice.
This manual is copyrighted. All rights are reserved. This document may not, in whole or part,
be copied, photocopied, reproduced, translated, or reduced to any electronic medium or ma-
chine-readable form without prior consent, in writing, from Call Management Products, Inc.
Copyright 2001-2008 by Call Management Products, Inc., Broomfield, Colorado.
®
PhoneSuite
is a registered trademark of Call Management Products, Inc.
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Table of Contents
Summary of Contents for PhoneSuite Console
- Page 1 Console User’s Manual Rev. 081106 for Main Board Software Version 1.246 (model 64) Version 4.235 (model 112e) Call Management Products Inc. reserves the right to make improvements to the product de- scribed in this manual at any time and without notice.
- Page 2 How to Reach Customer Support: If you encounter problems you are not able to resolve with your Phone- Suite system, contact your PhoneSuite dealer. Call Management Products will only provide telephone sup- port to valid PhoneSuite dealers who are at the site where PhoneSuite is installed.
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Page 3: Table Of Contents
TABLE OF CONTENTS CONSOLE LAYOUT & OVERVIEW........................1 Changing the System Date and Time......................2 Resetting the Console ............................3 Adjusting Console Ringing Volume.......................3 Adjusting Console LCD Contrast ........................3 Two-Console Operation ..........................3 Static Discharge ............................3 BASIC CALL HANDLING ..........................5 .............................5 NSWERING ALLS Placing Calls on Hold ...........................5 Transferring Calls ............................5... - Page 4 UTBOUND OUNT ODEL ONLY A27 D )................38 ISPLAY XTENSION OUNT ODEL ONLY ..........................38 YSTEM TARTUP ESSAGE ..........................38 YSTEM VENT ESSAGES ......................39 OSTED ESSAGES SMDR M ..........................40 NCOMING ESSAGES SMDR M ...........................40 UTGOING ESSAGES ® PhoneSuite Console User’s Manual rev. 081106...
- Page 5 CHANGING EXTENSION FEATURES FROM THE CONSOLE ...............43 A30 F ’ .........................43 ORWARD XTENSION ALLS A31 C ...........................44 LEAR OICE A32 D ............................45 ISTURB A40 C ........................46 LEAR XTENSION EATURES NIGHT MODE..............................47 A41 M ........................47 ANUAL IGHT SYSTEM COMMANDS............................48 ’ ......................48...
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Page 7: Console Layout & Overview
All dialing is done on the console, so there is no use for a dialing keypad on the attached telephone set. -
Page 8: Changing The System Date And Time
Changing the System Date and Time If the console displays an incorrect time or date, then the clock in PhoneSuite needs to be set to the correct value. To do this, press the * key and follow the instructions on the display. For detailed instructions, see page 48. -
Page 9: Resetting The Console
To refresh the console’s LCD Display (after the PhoneSuite cabinet is powered up or if the console ever appears to be locked up), press the D key on the console. If this does not work, the console may need a full reset, which is accomplished by pressing the “Reset Console”... -
Page 11: Basic Call Handling
Answering Calls When a call arrives at the console, it rings in on one of the four Call Buttons. To answer the call, press the Call Button that is flashing and begin speaking into the console’s handset. Note that trunk calls (calls that arrive on an outside phone line) ring at the console with a long single-ring pattern, while calls from an ex- tension ring with a shorter double-ring pattern. -
Page 12: Transferring Calls That Are On Hold
(and exit the console from both calls), press the “C” key on the keypad; to cancel the transfer and return to the caller, press the “D” key on the keypad. In summary, to transfer an incoming or internal call that is active (not on hold):... -
Page 13: Unsuccessful Call Transfers
Call Button. If a call is transferred to a busy extension with voice mail, the call will drop from the console and the voice mail system will immediately answer the calling party. Without voice mail, when you dial the destination extension you will hear busy tone. -
Page 14: Transferring To Voice Mail
“8” to send the call into that extension’s voice mailbox (and exit the console from the call). Note that “8” is used because it is the digit for the letter V (for Voice Mail). -
Page 15: Trying An Extension First And Transferring The Caller To Voice Mail If Unavailable
To call an extension or hunt group, dial the desired extension or hunt group number on the console’s key- pad. The extension will ring and, when it is answered, the console will be able to talk to that user. If a hunt group is called, the first available (non-busy) extension in the hunt group will ring. -
Page 16: Calling An Outside Phone Number
Notes: 1. When the console places a call, this call appears on one of the Call Buttons (this button will be- come solidly lit). To place the call on hold, press this Call Button; to retrieve it from on hold, press this Call Button again. -
Page 17: Clearing An Extension Voice Mail Password
This feature is usually used to allow the console to retrieve messages on behalf of a guest or from a de- partment mailbox. It can also be used to provide a voice mailbox for the console operator. In this case, the installer needs to set up an “extension”... -
Page 18: Conference Calls
Control Features (this is set by the installer; typically, guest rooms are not allowed to use Control Features but other extensions are). Only one conference call may be in progress at a time. The console operator can set up a conference call by using the following procedure: 1. - Page 19 4. Press “C” to connect or “D” to cancel the transfer Be aware that calls from the console bypass all system call restrictions. If the transfer is trunk-to-trunk, SMDR records will be produced for both the incoming (answered) and outgoing (speed-dialed) call.
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Page 21: Feature-Key Buttons
Feature-Key Buttons The Feature-Key Buttons on the console are used to provide quick access to the PhoneSuite features (com- mands) that are used most frequently. The full set of available commands is described in the next section of this manual. - Page 22 For each of these, if there is nothing to clear, PhoneSuite will perform that part of the check-in/out procedure automatically.
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Page 23: Long-Dist Calls
Notes: 1. Whether an extension is checked in or out, it will still be able to call 911 or the console, regardless of how its calling permissions are set. 2. If the optional Call Accounting Card is installed, the room’s phone bill will be cleared to zero when the extension is next checked-in. -
Page 24: Ext-To-Ext Calls
Check Bill Total The “Check Bill Total” button works only if the optional Call Accounting Card is installed. This button’s lamp will light when you press the button, at which time the display will read: ® PhoneSuite Console User’s Manual rev. 081106... -
Page 25: Clear Voice Mail
Press “C” to clear the settings as described above, or press “D” to exit without clearing. Note: The PhoneSuite voice mail system has two ports on the Model 64 and four ports on the Model 112e, so either two or four extensions can access voice mail simultaneously depending on the model. If another extension attempts to access voice mail when the maximum number of users are already in the system, this extension will hear busy tone. -
Page 26: Wakeup Call
1. Enter “*” if you wish the wakeup call to repeat every day until can- celed manually at the console or by the guest phone, or automatically upon check-out. If you do not enter a repeat count, the wake-up call cycle will occur for a single day. -
Page 27: Print Bill
1. A credit limit cannot be set for an extension that is checked out. 2. Setting a credit limit of 00 tells PhoneSuite to ignore all calls made from that extension; this will allow the extension to make unlimited calls, without tracking these calls for billing purposes; this setting is normally only used for administrative extensions. -
Page 28: Status Report
Night Mode can be turned on or off whenever desired, by pressing the “Night Mode” button. If the “Night Mode” button’s lamp is flashing, PhoneSuite is currently in Night Mode; if this lamp is unlit, PhoneSuite is in Day Mode. The system may also be configured to enter and leave night mode automatically. For detailed information on Night Mode, see page 47. - Page 29 ® PhoneSuite Console User’s Manual rev. 081106...
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Page 30: A Level" Commands
“A Level” Commands In addition to basic call handling and feature-key buttons, the console can be used to run a variety of daily-use commands. These are called “A Level” commands, because they are invoked by first pressing the “A” key on the console keypad, then dialing a two digit command. The following table summarizes these commands and lists the page number in this manual where more detailed information can be found: ®... - Page 31 Print Individual Extension Wakeup Report Print System Wakeup Report Print Room Status Report Active Stations Report View PhoneSuite Main Board Software Version Request Property Management System Database Dump Display Extension Outbound Call Count (Model 64 only) Display Extension Call Count (Model 64 only) Forward Extension’s Calls...
- Page 32 1. A Commands have a 5-second time-out, in case they are entered accidentally. If “A” is dialed but additional digits are not dialed within five seconds, the console will return to idle. 2. If you answer or start a phone call while in the middle of an A Command, the A Command will automatically be exited.
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Page 33: Hospitality Commands
Note: If the console is in a call with an extension when one of these commands is run, PhoneSuite will automatically pre-load that extension number into the command. If this is not the desired extension num- ber, it is necessary to exit from the command, place the call on hold (or end it), and reenter the command. -
Page 34: A13 Set Room Status
A13 Set Room Status PhoneSuite allows the console operator or a maid in a room to enter a code that indicates the status of a room (e.g., clean, needs supplies, reserved, etc.). The code(s) currently applied to a room can be viewed from the console. -
Page 35: A14 Clear All Room Status Codes
A14 Clear All Room Status Codes This command is used to clear the current room status settings for all extensions. On the console keypad, press A-1-4, and the display will read:... -
Page 36: A17 Allow/Block Extension-To-Extension Calls
A18 Check Call Duration This command allows the console operator to view the phone number dialed and the duration of a call that is currently in progress between an extension and an outside trunk. To do this, dial A-1-8 on the console keypad. -
Page 37: Selecting A Special Message
“1” to send (save) the message or “2” to start the recording over. After saving the message, the system will play “message stored,” and the console will return to the idle prompt. You may then review the message by reentering A-3-5, selecting the message number, and pressing “1.”... -
Page 38: Storing ("Cloning") To A Voice Mailbox
Enter the three- or four-digit extension number and press the # (Enter) key. The system will play “message stored” through the handset and return to the console idle state. To store the message to another extension, reenter A-3-5 and repeat the process. -
Page 39: Error Messages
Error Messages The console will display “ILLEGAL OPERATION” for the following conditions: • The special message feature is not supported in this PhoneSuite version • The extension does not have voice mail enabled • A message number other than 1–4 was entered •... -
Page 41: Reports, Displays, And Messages
Note: The printed reports and messages will print to any PhoneSuite parallel and/or serial port that is set up by the installer to output that type of information (A-Level Reports, B-Level Reports, System Events, Call Accounting Events, Incoming Call SMDR Data, and Outgoing Call SMDR Data). -
Page 42: A22 Room Status Report
Press Enter (#) to print the report, or Exit (D) to quit without printing. This report will print the current date and time, followed by a line for each extension in PhoneSuite, showing the same information as the Indi- vidual Extension Wakeup Report. To stop printing partway through the report, press “D.” The following is a sample of this report: Description (for reference;... -
Page 43: A23 Active Stations Report
PhoneSuite software problem. Contact your PhoneSuite dealer for advice. A24 View PhoneSuite Main Board Software Version This command is used to display the version number of the PhoneSuite Main Board Software. To view this, dial A-2-4 on the console keypad. The display will read: Softw Vers V.VVV... -
Page 44: A26 Display Extension Outbound Call Count (Model 64 Only)
Where MM/DD/YY is the current PhoneSuite date, HH:MM is the PhoneSuite current time, and NNN is the reset counter that will increment each time PhoneSuite is restarted (this can be used to test for frequent power failure occurrences). After this information, the version number of the Main Board software is shown. -
Page 45: On-The-Fly Costed Call Messages
On-the-Fly Costed Call Messages If the optional Call Accounting Card is installed in PhoneSuite, and it is set by the installer to print costed calls on-the-fly, a message will be printed after each call is finished. This message will include a one-line... -
Page 46: Incoming Smdr Messages
Where EEEE is the 2-4 digit extension number that received the call (if transferred from the console, the extension that it was sent to is displayed), TT is the trunk number, MM/DD is the date the call was re- ceived, HH:MM is the time the call was received, NNNN... is the number dialed, DDDD... is a description of the type of call made, MMMM.T is the duration of the call in minutes and tenths-of-a-minute, and... -
Page 47: Phonesuite ® Console User's Manual Rev. 081106
As an aid in setting up an external call accounting system, the following shows the column locations in the outgoing SMDR data format: 12345678901234567890123456789012345678901234567890123456789012345678901234 EEE TT MM/DD/YY HH:MM:SS HH:MM:SS NNNNNNNNNNNNNNNN AAAAAAAAAAAA EEEE TT MM/DD/YY HH:MM:SS HH:MM:SS NNNNNNNNNNNNNNNN AAAAAAAAAAAA ® PhoneSuite Console User’s Manual rev. 081106... -
Page 49: Changing Extension Features From The Console
The console operator can set an extension’s forwarding options so calls to the extension are forwarded to another extension or to the console. All calls to the extension can be forwarded this way, or calls can be forwarded only when the initial extension is busy or doesn’t answer. In addition to setting an extension’s forwarding status, the console operator can also clear an extension’s forwarding options. -
Page 50: A31 Clear Voice Mail
The next exten- sion in the list will then be tried. On the PhoneSuite 112e only, a second pass through the hunt group ex- tension list will be attempted, and this time the forwarded-to extension(s) will be rung. In all cases, an un- answered call will go to the voice mail box of the first extension in the hunt group if voice mail is enabled on that extension. -
Page 51: A32 D Onot Disturb
Instead, callers will go to the extension’s voice mailbox (if the extension has one) or will hear a busy sig- nal. This Do Not Disturb feature can be turned on and off from the console by dialing A-3-2 on the console keypad. -
Page 52: A40 Clear Extension Features
These extension features can be cleared by pressing the “Clear Ext Features” feature-key button on the console, or by using the A40 command. Both commands work the same way. To use the A40 command, dial A-4-0 on the console keyboard. The display will read: Clear Features... -
Page 53: Night Mode
Attendant and/or to a different set of extensions, unless a particular trunk has been set to continue ringing its Day Mode extensions. These calls may or may not continue to ring at the console(s) as well as at the Night Mode extensions, depending on how the installer configured the system. -
Page 54: System Commands
The console operator can change the date and time that is displayed on the console and is used for system- wide features such as wakeup calls. To set the time or date, press the * key on the console keypad. The dis-... -
Page 55: A28 Assign Name To Extension (112E Only)
A28 Assign Name to Extension (112e only) The calling extension number will show on the display panel when a call rings to the console or a Feature Phone. This command allows you to assign names that will display along with the extension number for any of nine extensions. -
Page 56: A43 Trunk Alarm Or Idle
It also allows the staff to take action while waiting for the emergency workers to arrive. To clear the 9-1-1 Alarm at any console, press C. This clears the alarm but has no effect on the actual call being placed to 911. -
Page 57: A45 Check All Extensions In
PhoneSuite attempts to keep the call active. If you suspect that a trunk is hung (e.g., a trunk light is lit but no extension lights are lit and the call is not ringing to the console), you can connect to the trunk and clear the inactive call. - Page 59 ® PhoneSuite Console User’s Manual rev. 081106...
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Page 60: Call Accounting & Auto Attendant Commands
(using the “Check In/Out” feature- key button on the console or the A10 command), to ensure the previous guest’s calls are not charged to the new guest. This command can be run manually if the phone bill needs to be cleared at another time, such as ®... -
Page 61: A52 Revive Extension Calls (Un-Erase After Clearing Phone Bill)
A53 Set Credit Limit This command is used to set a new credit limit for an extension. Pressing A-5-3 on the console keypad is identical to pressing the “Credit Limit” feature-key button on the console, so see page 20 for a detailed description of this command. -
Page 62: A55 Print Audit Report
Press Enter (#) to print the report, or Exit (D) to quit without printing. To stop printing partway through the report, press Exit (D). Note: This report will print to any PhoneSuite parallel and/or serial port that is set up by the installer to output A-Level Reports. -
Page 63: A59 Record Auto Attendant Messages
This command is used to record or change any of the messages used by the optional Auto Attendant Card in PhoneSuite. It is not used if you have an external auto attendant or do not have an auto attendant at all. - Page 64 Messages are recorded and reviewed through the console handset. Commands are entered as indicated in the above table; when a record command is used, you will hear a beep through the console handset, indicat- ing the beginning of the recording. When you hear the beep, talk into the console handset to record your message;...
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Page 65: Appendix A: Extension Users' Manual
APPENDIX A: EXTENSION USERS’ MANUAL...
Need help?
Do you have a question about the Console and is the answer not in the manual?
Questions and answers
Our console seems to be malfunctioning. it has lights that wont go off. is there a way to reset the console other than the reset button? resetting does not seem to fix any issues.
If the reset button does not resolve the malfunctioning lights on the PhoneSuite Console, press the D key to refresh the console’s LCD display. If that does not work, the console may need a full reset using the “Reset Console” feature-key button located at the bottom right of the Feature-Key Button area. After resetting, press the D key again.
This answer is automatically generated
Console Reset steps not working our console locks every time we get power outage