Clearing An Extension Voice Mail Password; Paging; Parking A Call On Hold In A Call Park Slot - PhoneSuite Console User Manual

Dial extension number
on keypad
This feature is usually used to allow the console to retrieve messages on behalf of a guest or from a de-
partment mailbox. It can also be used to provide a voice mailbox for the console operator. In this case, the
installer needs to set up an "extension" that is not physically wired to a real telephone but does have a
voice mailbox set up; then, anyone wishing to leave a message for the console operator can dial this exten-
sion number and leave a message, which can be retrieved from the console with the above process.
Note: The PhoneSuite voice mail system has two ports (up to four may be available in PhoneSuite 112e),
so two (or four) users, including the console, can access voice mail simultaneously. If another user attempts
to access voice mail while two (or four) users are already in the system, this user will hear busy tone.

Clearing an Extension Voice Mail Password

The password can only be changed, not cleared, by the user. Normally the password is cleared when mes-
sages are cleared on check in or check out, but it is also possible to clear the password from the console.
Dial the extension, press "8" to enter the voice mail box, and then dial "**." The call will drop after enter-
ing the second "*." Clearing a password can be accomplished only from the console and only for an exten-
sion with "guest" class of service. The "guest" class of service for an extension is set by the installer.
If it is necessary to clear the password of an administrative (non-guest) extension, you must completely
reset the voice mail box using the "Clear Voice Mail" button on the console. Not only will the password be
cleared, but all stored messages and any personal greeting will also be erased.

Paging

If external paging equipment is connected to PhoneSuite by the installer, the console can place a page by
dialing "55" from an idle state (i.e., while not on a call). The console operator can then speak into the con-
sole headset to place the page. When done, press "D."
55
Dial Talk (what you say will be heard as the page); when done, press
NOTE: The first "5" in this "55" command is the "System Feature Access Digit" programmed by your
installer. If this digit has been set to a digit different from "5," substitute the appropriate digit in this com-
mand. For example, if the System Feature Access Digit is "6," dial "65" to page. Your installer must also
configure the system to allow paging.

Parking a Call on Hold in a Call Park Slot

This feature is normally disabled and may be enabled only by a PhoneSuite technician.
The console operator can park an incoming trunk call on hold in a particular "slot" so that an extension can
answer the call by dialing this slot number. This allows the console to place a call on hold, page an indi-
vidual, and have that person answer the call from the most convenient extension.
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PhoneSuite Console User's Manual rev. 081106
To go to voice At greeting, dial exten-
8
mail, dial sion number again
D
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