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15. Troubleshooting
Error USB2000
This error might appear upon software startup and usually indicates that the USB cable is not properly connected or the software is not
loaded properly. To troubleshoot, do the following:
1. Confirm that the USB cable is connected to both the PC and the instrument.
2. If the cable is connected properly but the error persists, run the 'USB Reset' application located in Start
Utilities
USB Reset. (If USB Reset is not installed on your PC, you can download it from the 'Downloads' section of
www.nanodrop.com).
3. Follow the onscreen instructions from USB Reset. After unplugging and then reconnecting the USB cable, the Found New
Hardware Wizard should start as shown below. (Windows XP SP2 operating system will ask to allow it to search the internet for the
proper software as shown- Select 'No, not this time'). Follow the prompts for automatic installation of the software.
Intro Page: Windows XP- SP2
4. Try the NanoDrop software, if it works properly you are finished. If it does not operate properly, go to step 5.
5. Shutdown the NanoDrop software and open the USBView utility to confirm proper USB communication: Start
NanoDrop
Utilities
USBView. If USBView is not installed on your PC, you can download it from the 'Downloads' section of
www.nanodrop.com.
6. Click on the 'Device Connected' as shown below. If more than one USB device is connected, view each of them. One of the
connected devices should give an "idVendor'"and "idProduct" as 0x2457 and 0x1002 respectively as shown below. If these are
present, the USB function of the instrument should be OK. If the "idVendor" and "idProduct" are different than below, or if no USB
device is present in the list, go to step 7.
7. Install the instrument on another PC to rule out a faulty USB hub/port on the original PC. Run USBVIEW on the 2
behavior is exhibited, then the instrument may need service. Contact NanoDrop Technologies or your distributor if this occurs.
Other Windows Operating Systems
15-1
Section 15- Troubleshooting
Programs
NanoDrop
Programs
nd
PC. If the same
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