To resume a call held on a delegate's phone:
Do one of the following:
The delegate taps
-
The boss taps the red Boss/Admin soft key to view the calls that are held by delegate.
-
Tap the avatar of the caller. The call will be resumed by boss, and the delegate will drop the
call automatically.
Transferring Calls to Boss Voicemails
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss's voicemail.
The caller can follow the voice prompt to leave the voice mail.
To transfer a call to the boss's voicemail:
Do one of the following:
-
Before the delegate answers the incoming call:
Tap
to forward the incoming call to boss's voice mail directly.
or presses
to resume the held call.
Basic Call Features
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