You can also contact your system administrator for help.
If signing into the web user interface of the phone with the user credential, you need to enter the
Note
current user password in the Old Password field.
User password is configurable via web user interface only.
How to reboot the phone?
To reboot the phone via web user interface:
Click on Settings->Upgrade.
1.
Click Reboot to reboot the Skype for Business phone.
2.
Any reboot of the phone may take a few minutes.
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
Click on Settings->Configuration.
1.
Click Start to begin capturing signal traffic.
2.
Recreate the error to be documented in the trace.
3.
Click Stop to stop the capture.
4.
Troubleshooting
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