Page 2: Declaration Of Conformity
Copyright Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.
Page 3: Class B Digital Device Or Peripheral
Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
Page 4: Gnu Gpl Information
Yealink T48G Skype for Business phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
Page 5: About This Guide
Yealink T48G Skype for Business phone, and your network is correctly configured. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the Yealink T48G Skype for Business phone.
Page 6: Changes For Release 8, Guide Version 80.21
User Guide for the T48G Skype for Business phone Shared Line Appearance for Skype for Business on page  Join Calls into a Conference on page  Monitoring Skype for Business Contacts for Status Changes on page  Major updates have occurred to the following sections: Sign-in on page ...
Page 7: Changes For Release 7, Guide Version 7.50
About This Guide Response Groups on page  Boss-Admin Feature on page  Inbound Private Line on page  Call Transfer on page  Voice Mail on page  Troubleshooting on page  Changes for Release 7, Guide Version 7.50 Major update has occurred to the following section: Troubleshooting on page...
Page 8 User Guide for the T48G Skype for Business phone viii...
Page 9: Table Of Contents
Table of Contents Table of Contents About This Guide ..............v In This Guide ........................... v Summary of Changes ......................v Changes for Release 8, Guide Version 8.50 ................. v Changes for Release 8, Guide Version 80.21 ..............vi Changes for Release 7, Guide Version 7.50 ................ vii Changes for Release 7, Guide Version 7.35 ................
Page 10 User Guide for the T48G Skype for Business phone Menu Screen ........................36 Navigating Menus and Fields ....................37 Entering Data and Editing Fields ................... 37 Using the Phone Keypad ....................38 Using the On-screen Keyboard ..................40 Phone Status ......................... 42 Basic Network Settings ......................
Page 11: Table Of Contents
Table of Contents Emergency Call ........................ 102 Dial-now ..........................104 Live Dialpad ........................106 Hotline ..........................107 Privacy Mode ........................108 Modifying the Privacy Mode from the Phone ..............108 Modifying the Privacy Mode from the Skype for Business Client ........109 Basic Call Features ..............111 Placing Calls ........................
Page 12 Signing out of a Common Area Phone ................199 Better Together over Ethernet ..........201 Getting Started with Better Together over Ethernet ............201 Installing the Yealink Better Together over Ethernet Connector ......... 201 Enabling Better Together over Ethernet ................206 Paired Status ........................207 Pairing Your Phone with Skype for Business Client ............
Page 13 Table of Contents Service Agreements ......................241 Limitations of Liability ......................241 Safety Instructions ......................241 Appendix A - Time Zones ............243 Index ..................245 xiii...
Page 14 User Guide for the T48G Skype for Business phone...
Page 15: Overview
Overview Overview This chapter provides the overview of the T48G Skype for Business phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator.
Page 16 Business phone is mounted vertically. For more information ⑭ Hookswitch Tab on how to adjust the hookswitch tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones ⑮ Hookswitch Picking up the handset from the handset cradle, the...
Page 17: Icon Instructions
Overview Item Description hookswitch bounces and the phone connects to the line, laying the handset down on the handset cradle, the phone disconnects from the line. Icon Instructions Icons appearing on the touch screen are described in the following table: Icons Description Local Favorites...
Page 18 User Guide for the T48G Skype for Business phone Icons Description Forward incoming calls to voice mail Invite a new call to the Skype for Business conference The delegate invites the boss to join conference call Lock the conference Unlock the conference Conference Lobby Allow a new call to join the locked conference Reject a new call to join the locked conference...
Page 19 Overview Icons Description Delete the Bluetooth headset Reject or cancel a call Received Calls Placed Calls Missed Calls Return to previous screen Receive a call Make a call Handset mode Headset mode Hands-free speakerphone mode Location is not set Phone Lock Conference reminder Optima HD voice Available...
Page 20: Led Instructions
User Guide for the T48G Skype for Business phone Icons Description Off Line Unknown LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a voice mail. The phone is powered off.
Page 21 Overview password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 47. Menus are used to access information and configure the phone. The figure below shows the phone's menus and submenus.
Page 22: Web User Interface
User Guide for the T48G Skype for Business phone Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone.
Page 23 Overview Options Phone User Interface Web User Interface --Always Online √ --Log Upload √ --E911 Location Tip √ --Dial-now × --Live Dialpad × --Hotline √ --Privacy Mode × √ Basic Call Features --Redialing Numbers √ × --Auto Answer √ --Call Waiting √...
Page 24: Documentations
Quick Start Guide features of the English/Chinese On the website phone Phone/Web user interface settings Basic call features User Guide On the website English/Chinese and BToE (Better Together over Ethernet) feature You can download the latest documentations Note http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId= online:...
Page 25: Getting Started
Getting Started Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the T48G Skype for Business phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Sign-in  Changing Presence Status ...
Page 26: Optional Accessories
User Guide for the T48G Skype for Business phone Phone Stand  Handset & Handset Cord  Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your T48G Skype for Business phone.
Page 27 Getting Started Power Adapter  Headset  Wireless Headset Adapter EHS36  Bluetooth USB Dongle BT40 ...
Page 28: Phone Installation
User Guide for the T48G Skype for Business phone EXP40 Expansion Module  Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 17.
Page 29 The top two slots are plugged up by silica gels. You need to pull out the silica gels before attaching the wall mount bracket. For more information on how to mount your phone to a wall, Yealink Wall Mount Quick Installation Guide for Yealink IP Phones refer to...
Page 30: Power Over Ethernet
Note Skype for Business phone should be used with Yealink original power adapter (5V/2A) only. The use of the third-party power adapter may cause the damage to the phone. If you are connecting a PC to your phone, we recommend that you use the Ethernet cable provided by Yealink.
Page 31: Phone Initialization
Getting Started Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The touch screen displays "Welcome Initializing…Please wait" during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
Page 32 Sign in via PC: This method uses the Skype for Business client to sign into Skype for  Business Server. You need to download and install the Yealink BToE Connector application on your PC first, ant then pair your phone to Skype for Business client. As a result, you will sign into the Skype for Business client and phone using same account.
Page 33: User Sign-In
Getting Started User Sign-in To sign into the Skype for Business Server using User Sign-in method via phone user interface: Select User Sign-in from the pull-down list of Login Type field. Tap the Sign-in Address field. The on-screen keyboard appears. For more information on how to use the on-screen keyboard, refer to Using the On-screen Keyboard on page 40.
Page 34: Pin Authentication
User Guide for the T48G Skype for Business phone Enter the sign-in password in the Password field. Click Sign In to accept the change. PIN Authentication To sign into Skype for Business Server using PIN Authentication method via phone user interface: Select PIN Authentication from the pull-down list of Login Type field.
Page 35: Web Sign-In
Getting Started Enter your Skype for Business user’s phone number or extension (e.g., 2216) in the Extension field. Enter your personal identification number (e.g., user2216) in the Pin field. Click Sign In to accept the change. Web Sign-in Web sign-in is used to establish the connection between your phone and PC, so that you can sign into phone by web browser.
Page 36 User Guide for the T48G Skype for Business phone If it is disabled, you cannot sign into the Skype for Business Server using Web sign-in method. Click Confirm to accept the change. To sign into Skype for Business Server using Web Sign-in method via phone user interface: Select Web Sign-in from the pull-down list of Login Type field..
Page 37 Getting Started The screen will show the pairing code and URL. Enter the URL (e.g., http://aka.ms/sphone) in the address bar of the web browser on your PC, and then press Enter. Enter your email address (e.g., zhangdx@studunipaacid.onmicrosoft.com) in the Email address field.
Page 38 User Guide for the T48G Skype for Business phone The sign-in screen will appear if the email address is valid. Enter your Online account and password. (Optional) Check the Keep me signed in checkbox, so that you don't need to enter a password next time.
Page 39: Sign-Out
Getting Started 10. Click Continue. 11. Click the account to sign in. If you click Use another account, enter another Online account and password, and then click Sign in. The phone will sign into the Skype for Business Server automatically. Sign-out To sign out of Skype for Business Server: Tap your avatar at the top-right corner of the touch screen.
Page 40: Changing Presence Status
User Guide for the T48G Skype for Business phone The phone signs out of Skype for Business Server. After you sign out of Skype for Business, the account-related features (calling, viewing Skype for Business contacts, calendar, etc.) are not available. However, you can still use other phone features.
Page 41 Getting Started Icon Status Description The contact is not working and not available to Off Work contact. The contact is probably not available. This status is displayed for the following reasons: The contact's phone has been idle for more  than the idle time period setting—10 minutes by default.
Page 42: Always Online
User Guide for the T48G Skype for Business phone To reset your presence status to the default: Tap your avatar at the top-right corner of the touch screen. Tap the Reset status soft key from the pull-down list. Your status will be reset to “Available”. Always Online Always online feature can maintain current status of the phone until you manually change status.
Page 43: Account Lock
Getting Started Always online is configurable via web user interface at the path Account->Basic->Always Online. If your phone status is DND before dialing an emergency number, then the phone status will be Note changed to available after the emergency call even if always online feature is enabled. For more information on emergency call, refer to Emergency Call on page 102.
Page 44 User Guide for the T48G Skype for Business phone The screen will be shown as below: Enter the administrator password. Tap the OK soft key to sign out. To sign in when account lock is enabled via phone user interface: Select the desired sign-in method.
Page 45: Touch Screen Display
Getting Started Touch Screen Display If the phone has successfully started up, and a Skype for Business user signs into the Skype for Business Server on the phone, the screen will be shown as below: Name Description Shows the display name, avatar, prompt message, Screen Title Area time and date and Displays the Favorites, History, Contacts or Menu...
Page 46 User Guide for the T48G Skype for Business phone When the phone receives voice mails, a number icon (indicating the number of the voice mails you haven't retrieved) will appear on . If you tap (Indicating 1 voice mail you haven't retrieved), the number icon will disappear.
Page 47: Favorites Screen
Getting Started Name Description corresponding feature configuration screen. Label automatically to identify their Soft Keys context-sensitive features. Displays configuration items of the highlighted Configuration Area menu item in the menu tree area. You can configure feature settings in this area. Favorites Screen The phone will enter the Favorites screen by default after login.
Page 48 User Guide for the T48G Skype for Business phone The touch screen displays the contact avatar, display name, status icon and time information of all calls. Tap Missed to view missed calls. The touch screen displays the contact avatar, display name, status icon and time information of the missed calls.
Page 49: Contacts Screen
Getting Started The touch screen displays the contact avatar, display name, status icon and time information of the placed calls. Tap Received to view received calls. The touch screen displays the contact avatar, display name, status icon and time information of the received calls. Contacts Screen to enter the Contacts screen.
Page 50: Menu Screen
User Guide for the T48G Skype for Business phone The main window displays the groups and the number of member. When the number of contact groups is more than 9, the page switch keys will appear on the right side of the main window. You can tap or press to turn pages to view other groups.
Page 51: Navigating Menus And Fields
Getting Started Navigating Menus and Fields To navigate menus and fields, you can: Tap soft keys on the touch screen.  Tap menu items, fields, and arrows on the touch screen.  Press keys on the phone keypad or tap the on-screen keyboard to enter desired numbers ...
Page 52: Using The Phone Keypad
User Guide for the T48G Skype for Business phone Using the Phone Keypad Keypad on the phone can provide different characters when using the 2aB, abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone.
Page 53 Getting Started To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending what input mode you’re in) to enter the characters that is displayed on the keypad key. You can tap or the key one or more times...
Page 54: Using The On-Screen Keyboard
User Guide for the T48G Skype for Business phone If you want to Then you can Press to position the cursor to the right of the text you want to delete, and then tap the Delete Delete text you entered. soft key or to delete one character at a time.
Page 55 Getting Started Item Description Switch between the uppercase input mode and Shift key the lowercase input mode Input mode Change input mode Space key Enter spaces Left and right arrow keys Position the cursor Four special characters Enter special characters Hide the on-screen keyboard When you tap &123, the on-screen keyboard is shown as below: Item...
Page 56: Phone Status
User Guide for the T48G Skype for Business phone Tap &123, and then tap the numbers you want Enter numbers to enter. Tap &123, and then tap the characters you want Enter special characters to enter. to position the cursor to the Delete text you entered.
Page 57 Getting Started To view the phone status via phone user interface: Press , or tap ->Status. Tap the desired item to view the specific information. To view the phone status via web user interface: Open the web browser on your PC. Enter the IP address in the browser’s address bar, and then press the Enter key.
Page 58: Basic Network Settings
User Guide for the T48G Skype for Business phone The phone status is displayed on the first page of the web user interface. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
Page 59 Getting Started To configure a static IPv4 address via phone user interface: ->Advanced (default password: admin) ->Network->WAN Port->IPv4. Tap Static IP from the pull-down list of Type. Enter the desired value in the IP Address, Subnet Mask, Gateway, Pri.DNS and Sec.DNS field respectively.
Page 60 User Guide for the T48G Skype for Business phone PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone user interface: ->Advanced (default password: admin) ->Network->WAN Port->IPv4. Tap PPPoE from the pull-down list of Type.
Page 61: Customizing Your Phone
Customizing Your Phone Customizing Your Phone You can customize your T48G Skype for Business phone by personally configuring certain settings, for example, backlight, time & date, ring tones and E911. You can also manage the contacts and call history. This chapter provides basic operating instructions for customizing your phone. Topics include: General Settings ...
Page 62 User Guide for the T48G Skype for Business phone Select Enabled from the pull-down list of Remember Password. Click Confirm to accept the change. A dialog box pops up to prompt you that this configuration will take effect after a reboot. Click OK to reboot the phone.
Page 63: Backlight
Customizing Your Phone For PIN Authentication method, a Remember Password checkbox appears. If you check the Remember Password checkbox, the PIN will be filled automatically when you enter the phone number or extension next time. Backlight Backlight has two options: Backlight Active Level: The intensity of the touch screen when the phone is active.
Page 64: Contrast
User Guide for the T48G Skype for Business phone Select the desired value from the pull-down list of Inactive Level. to accept the change or tap to cancel. Backlight is configurable via web user interface at the path Settings->Preference. Contrast You can only configure the contrast of the expansion module EXP40 connected to the T48G Skype for Business phone to a comfortable level on the phone.
Page 65: Language
Customizing Your Phone Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: ->Basic->Language.
Page 66: Time & Date
User Guide for the T48G Skype for Business phone Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed in the middle of the status bar. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
Page 67 Customizing Your Phone To configure the date and time manually via phone user interface: ->Basic->Date &Time->General. Tap Manual Setting from the pull-down list of Type. Enter the specific date and time in the corresponding fields. to accept the change. The time and date displayed on the touch screen will change accordingly. To configure the time and date format via phone user interface: ->Basic->Date &...
Page 68: Administrator Password
User Guide for the T48G Skype for Business phone The date formats available: Example (2016-8-19) Date Format WWW MMM DD Fri Aug 19 DD-MMM-YY 19-Aug-16 YYYY-MM-DD 2016-08-19 DD/MM/YYYY 19/08/2016 MM/DD/YY 08/19/16 DD MMM YYYY 19 Aug 2016 WWW DD MMM Fri 19 Aug Time and date format is configurable via web user interface at the path Settings->Time &...
Page 69: Key As Send
Customizing Your Phone To change the administrator password via phone user interface: ->Advanced (default password: admin) ->Set Password. Enter the current password in the Current Password field. Enter the new password in the New Password field. Re-enter the new password again in the Confirm Password field. to accept the change or tap to cancel.
Page 70: Phone Lock
User Guide for the T48G Skype for Business phone to accept the change or tap to cancel. Key as send is configurable via web user interface at the path Features->General Information. Phone Lock If the Skype for Business Server is configured to forcibly lock the phone, user can use phone lock feature to lock the phone to prevent it from unauthorized use.
Page 71 Customizing Your Phone Business Server, the locked phone can only place an emergency call and cannot make other outgoing call. When the parameter DisableHandsetOnLockedMachine is set to False on the Skype for Business Server, the locked phone can place an emergency call and other outgoing call.
Page 72 User Guide for the T48G Skype for Business phone Unlock PIN is configurable via web user interface at the path Settings->Phone Lock. To unlock the phone via phone user interface: When the phone is locked, enter the PIN in the input field. Tap Unlock or press Note You can also unlock the phone by administrator password.
Page 73: Audio Settings
Customizing Your Phone Audio Settings Volume You can press the volume key to adjust the ringer volume when the phone is idle or is ringing. You can also press the volume key to adjust the receiver volume of currently engaged audio device (handset, speakerphone or headset) when the phone is in use.
Page 74: Ring Tones
User Guide for the T48G Skype for Business phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring Tones Ring tones are used to indicate incoming calls and distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: ->Basic->Sound->Ring Tones.
Page 75: Contact Management
Customizing Your Phone To upload a custom ring tone for the phone via web user interface: Click on Settings->Preference. In the Upload Ringtone field, click Browse… to locate a ring tone file (the file format must be *.wav) from your local system. Click Upload to upload the file.
Page 76: Skype For Business Directory
User Guide for the T48G Skype for Business phone If boss-admin is configured, the Bosses or Delegates group appears depending on your role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 147. You can add more Skype for Business groups via Skype for Business client. Skype for Business Directory The Skype for Business directory on your phone displays all Skype for Business contacts of your Skype for Business client.
Page 77 Customizing Your Phone Right-click the contact, and then click Add to Contacts List. Select the desired group. The contact is added to the selected group. Viewing Skype for Business Contacts You can view the following information about each contact on the phone: The contact’s presence icon ...
Page 78 User Guide for the T48G Skype for Business phone role. For more information on boss-admin feature, refer to Boss-Admin Feature on page 147. Tap the avatar of the desired contact. The detailed information (e.g., display name, address and email) of the contact appears on the touch screen.
Page 79 Customizing Your Phone Click Add to Favorites. Viewing Skype for Business Favorites You can view the Skype for Business favorites on the Favorites screen or Contacts screen. To view the Skype for Business favorites on the Favorites screen:...
Page 80 User Guide for the T48G Skype for Business phone By default, Skype for Business favorites are displayed behind the local favorites on the idle screen (local favorites are indicated by the icon , Skype for Business favorites are indicated by the status icon). To view the Skype for Business favorites on the Contacts screen: ->Favorites.
Page 81: Local Directory
Contacts can be added either one by one or in batch using a local contact file. Yealink Skype for Business phones support both *.xml and *.csv format contact files, but only support *.xml format download for local contact file.
Page 82 User Guide for the T48G Skype for Business phone Adding Local Contacts Manually To add a contact to the local directory manually: ->Local Directory ->All. Enter name, address, work number, mobile number, home number, title and email in the corresponding fields. Select the desired ring tone from the pull-down list of Ring.
Page 83 Customizing Your Phone Adding Local Contacts from Skype for Business Directory To add a local contact from Skype for Business directory via phone user interface: Tap the Skype for Business group (e.g., Favorites or Other Contacts) that contains the desired contact. If boss-admin is configured, the Bosses or Delegates group appears depending on your role.
Page 84 User Guide for the T48G Skype for Business phone The contact’s avatar  The detailed information of the contact (e.g., name, mail address)  To view the local directory: ->Local Directory. Tap the desired group. Tap the avatar of the desired contact. The detailed information (e.g., display name, address, work number, mobile number, home number and email address) of the contact appears on the touch screen.
Page 85 Customizing Your Phone Tap the Edit soft keyto edit the contact you selected. Tap the desired field to edit the contact information. You can edit name, address, work number, mobile number, home number, title and email in the corresponding fields. to accept the change or to cancel.
Page 86 User Guide for the T48G Skype for Business phone The touch screen prompts” Delete Selected Item?”. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. Deleting the contact is configurable via web user interface at the path Directory->Local Directory.
Page 87 Customizing Your Phone Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: Click on Directory->Local Directory.
Page 88 User Guide for the T48G Skype for Business phone It will prevent importing the title of the contact information which is located in the first line of the CSV file. Click Import CSV to import the contact list. (Optional) Mark the On radio box in the Del Oldcontact field. It will delete all existing contacts while importing the contact list.
Page 89 Customizing Your Phone To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system. Local Favorites Favorites are the contacts in your directory that you call most often. You can assign a index number to a favorite.
Page 90 User Guide for the T48G Skype for Business phone Enter the contact name, office, mobile, other numbers, Email, address and title in the corresponding fields. Select the desired ring tone from the pull-down list of Ring. Select the desired index number from the pull-down list of the Index. The valid value of index number ranges from Null to 32 and the lowest number is Null.
Page 91 Customizing Your Phone To add a local contact as the local favorite via phone user interface: ->Local Directory. Tap the avatar of the desired contact. Tap Add to favorite. Select the desired index number from the pull-down list of the Index. to accept the change.
Page 92 User Guide for the T48G Skype for Business phone Contacts that have a favorite index number display with the icon . By default, local favorites are displayed before the Skype for Business favorites. To view the local favorites on the Contacts screen: ->Local Directory->Favorites.
Page 93 Customizing Your Phone To reorder your local favorites: ->Local Directory->Favorites. Tap the avatar of the desired contact. Tap the Edit soft key to edit the contact you selected. Select the desired index number from the pull-down list of Index. to accept the change or to cancel.
Page 94 User Guide for the T48G Skype for Business phone The phone uses the new index number to order the favorite. Managing Local Favorites Local favorites and Skype for Business favorites of T48G Skype for Business phones are displayed on the idle screen. By default, local favorites are displayed before the Skype for Business favorites.
Page 95: Placing Calls To Contacts
Customizing Your Phone To configure the display priority of local favorite via web user interface: Click on Directory->Settings. Select the desired value from the pull-down list of Local Favorite. Depending on your selection: – If Disabled is selected, only the Skype for Business favorites are displayed on the idle screen.
Page 96: Searching For Contacts
User Guide for the T48G Skype for Business phone – If a contact has multiple numbers, press or tap , the first number will be dialed out by default. To place a call from the directory: Tap the group that contains the desired contact. Tap the avatar of the desired contact, the detailed information of the contact appears on the touch screen.
Page 97: Call History Management
Customizing Your Phone The entries whose name or phone number matches the characters entered will appear on the touch screen. You can dial from the result list. To configure dial search delay via web user interface: Click on Features->General information. Enter the desired value (in seconds) in the Dial Search Delay field.
Page 98 User Guide for the T48G Skype for Business phone To disable history record via phone user interface: ->Features>History Setting. Tap the Off radio box of the History Record field. to accept the change or tap to cancel. To disable contact avatar via phone user interface: ->Features>History Setting.
Page 99 Customizing Your Phone The touch screen displays all call records. or press to turn pages. You can tap All, Missed, Placed or Received to view entries in each call list directly. Tap the desired entry. The detailed information (e.g., avatar, display name or number) of the entry appears on the touch screen.
Page 100 User Guide for the T48G Skype for Business phone or press to place a call. To delete an entry from the call history list: or press to turn pages. You can tap All, Missed, Placed or Received to view entries in each call list directly. Tap the desired entry.
Page 101: Headset Use
Customizing Your Phone Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 14. If you want to use a wireless headset, insert the Bluetooth USB dongle into the USB port on the Bluetooth...
Page 102: Dual Headset
User Guide for the T48G Skype for Business phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode.
Page 103: Bluetooth
Customizing Your Phone Select Enabled from the pull-down list of Dual-Headset. Click Confirm to accept the change. Note Dual headset is configurable via web user interface only. Bluetooth The T48G Skype for Business phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
Page 104: Enabling The Bluetooth Mode
User Guide for the T48G Skype for Business phone Enabling the Bluetooth Mode To enable the Bluetooth mode via phone user interface: ->Basic->Bluetooth. Tap On radio box of the Bluetooth field. The Skype for Business phone scans the available Bluetooth headset automatically. The touch screen displays the Bluetooth device information (device name and MAC address).
Page 105 Customizing Your Phone can tap the OK soft key to enter the Bluetooth screen. You can activate Bluetooth mode and then scan Bluetooth devices. To pair and connect your Bluetooth headset to your phone: ->Basic->Bluetooth. Tap the Bluetooth device to connect the Bluetooth headset to your phone. If there are no Bluetooth devices available on the touch screen, tap to search for the Bluetooth device again.
Page 106 User Guide for the T48G Skype for Business phone The default PIN is “0000” or “1234”. The Bluetooth headset is then automatically connected to your phone. The touch screen displays as below: The prompting message “Blue tooth connect” appears on the touch screen.
Page 107: Viewing The Bluetooth Headset Information
Customizing Your Phone With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls. For more information, refer to the documentation from the Bluetooth headset manufacturer. Note When the phone proceeds to scan the local Bluetooth devices, none is displayed on the LCD screen.
Page 108: Disconnecting The Bluetooth Headset
User Guide for the T48G Skype for Business phone The default device name is “Yealink-T48G”. to accept the change or to cancel. The preconfigured Bluetooth device name will display in scanning list of other device. Disconnecting the Bluetooth Headset To disconnect your Bluetooth headset from your phone: ->Basic->Bluetooth.
Page 109: Disabling The Bluetooth Mode
Customizing Your Phone you need to scan and connect it again. To delete your Bluetooth headset from your phone: ->Basic->Bluetooth. after the desired Bluetooth headset you want to delete. The touch screen prompts the following warning “Delete selected item?”. Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel. Note If you cannot connect a Bluetooth headset to the phone successfully, we recommend that you delete the Bluetooth headset from the Paired Bluetooth Device list (if it exists) before pairing it.
Page 110: E911
User Guide for the T48G Skype for Business phone will disappear from the Bluetooth Devices list. The Bluetooth headset won’t be connected anymore, but it will still be paired. When you activate the Bluetooth mode again, the Bluetooth headset will be connected automatically if Auto Connection feature is enabled. Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.
Page 111: Location Notification
Customizing Your Phone For more information, refer to Location Notification on page 97. Click Confirm to accept the change. When the location is set, no matter whether E911 location tip is enabled or disabled, the touch Note screen will not prompt the location notification. E911 location tip feature is configurable via web user interface only.
Page 112 User Guide for the T48G Skype for Business phone When the parameter Location Required is set to Yes on the Skype for Business Server, the Status menu will display icon. The LCD screen is shown as below after login: You can do one of the following: –...
Page 113 Customizing Your Phone The phone will display the disclaimer configured on the Skype for Business Server. You can tap the Ignore soft key to return to the idle screen or tap the Edit soft key to enter the Location Edit screen. Tap the Edit soft key.
Page 114: Adding The Location Information
User Guide for the T48G Skype for Business phone When the parameter Location Required is set to No on the Skype for Business Server, the Status menu will not display icon. The LCD screen is shown as below after login: Adding the Location Information You can add the location information in one of the two ways: Reload the location information from the Skype for Business Server.
Page 115 Customizing Your Phone Location set on the phone will be covered by location set on the Skype for Business Server. Adding the Location Information Manually If geographical location is not provisioned on the Skype for Business Server, you can add the location information manually via phone user interface.
Page 116: Viewing The Location Information
User Guide for the T48G Skype for Business phone Location is configurable via web user interface at the path Settings->Location. T48G Skype for Business phone has 24 country locations for you to choose. The country names Note are displayed in alphabetical order. Viewing the Location Information To view the location information via phone user interface: Do one of the following:...
Page 117 Customizing Your Phone To place an emergency call when the phone is locked: (Emerg Call soft key). Tap the desired emergency number. The touch screen is shown as below: You can cancel or hold the emergency call only.
Page 118: Dial-Now
User Guide for the T48G Skype for Business phone If call forward feature is configured in advance, the call forward feature will be disabled automatically after calling the emergency number. If the call forward feature is not manually enabled again after the emergency call, it will be enabled automatically after two hours and its settings will also be restored.
Page 119 Customizing Your Phone To add a dial-now rule via web user interface: Click on Settings->Dial Plan. Enter the desired value (e.g., 1xxx) in the Rule field. Click Add to add the dial-now rule. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234”...
Page 120: Live Dialpad
User Guide for the T48G Skype for Business phone Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. For example: when you enter the number “1234” using the keypad, the phone will dial out “1234”...
Page 121: Hotline
Customizing Your Phone Select Enabled from the pull-down list of Live Dialpad. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key.
Page 122: Privacy Mode
User Guide for the T48G Skype for Business phone to accept the change. Hotline is configurable via web user interface at the path Features->General Information. Privacy Mode Privacy mode allows you to restrict your presence information, so that it is visible only to the contacts in your Skype for Business directory.
Page 123: Modifying The Privacy Mode From The Skype For Business Client
Customizing Your Phone If the privacy mode is disabled on the Skype for Business Server, the phone touch screen displays as below: Mark the desired radio box. If the privacy mode is enabled on the Skype for Business Server, the phone touch screen displays as below: Mark the desired radio box.
Page 124 User Guide for the T48G Skype for Business phone If the privacy mode is disabled on the Skype for Business Server: Mark the desired radio box. If the privacy mode is enabled on the Skype for Business Server: Mark the desired radio box. Click OK to accept the change.
Page 125: Basic Call Features
Basic Call Features Basic Call Features The T48G Skype for Business phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a Skype for Business conference call. You can also use calendar, response groups or boss-admin Skype for Business feature.
Page 126: Placing Calls
User Guide for the T48G Skype for Business phone Placing Calls You can place a call in three ways using your T48G Skype for Business phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
Page 127 Basic Call Features Tap the desired entry from the call history list. or press to return to the Favorites screen, and then tap to access the Contacts screen. Tap the desired contact from the desired group. or press The # key is configured as a send key by default. You can also set the * key as the send key, or set neither.
Page 128 User Guide for the T48G Skype for Business phone To place a call using the headset: With the optional headset connected, press to activate the headset mode. Do one of the following: to enter the pre-dialing screen. Enter the desired number using the phone keypad or the on-screen keyboard. Press or tap on the on-screen keyboard.
Page 129: Answering Calls
Basic Call Features You can tap the held call, and then tap or press to resume the held call. Answering Calls When you are not in another call, you can answer a call in three ways: Using the handset  Using the speakerphone ...
Page 130: Ending Calls
User Guide for the T48G Skype for Business phone Ending Calls To end a call: Do one of the following: If you are using the handset, press or hang up the handset or tap If you are using the headset, press or tap If you are using the speakerphone, press , or tap...
Page 131: Call Waiting
Basic Call Features The prompting message “Auto Answer Mode” appears on the touch screen. Auto answer is configurable via web user interface at the path Account->Basic->Auto Answer. Note Auto answer is only applicable when there is no other call in progress on the phone. Call Waiting You can enable or disable call waiting on the phone.
Page 132: Call Mute
User Guide for the T48G Skype for Business phone to accept the change or tap to cancel. If you have an active call, and an incoming call arrives on the phone, the touch screen is shown as below: You can do one of the following: to answer the incoming call.
Page 133: Call Hold/Resume
Basic Call Features The touch screen indicates that the call is muted. The mute key LED illuminates solid red when the call is muted. To un-mute a call: Press again to un-mute the call. Call Hold/Resume You can place an active call on hold. Only one active call can be in progress on the phone at any time.
Page 134: Calendar
Calendar Yealink Skype for Business phones integrates with the Microsoft Exchange calendar feature. If your phone is configured to connect to the Microsoft Exchange Server, and the Microsoft® Outlook® application is installed at your site, you can view Skype conference, appointment, meeting and event, or join the Skype conference in your Microsoft Outlook application from your phone.
Page 135: Setting Up An Appointment In Outlook
Basic Call Features Setting up an Appointment in Outlook To set up an appointment in outlook: Open Outlook and go to your calendar. Click Home->New Items->More Items->Recurring Appointment. Enter the appointment time. Click OK. Enter a subject, location and the appointment content. Click Save &...
Page 136: Setting Up An Event In Outlook
User Guide for the T48G Skype for Business phone Click Home->New Items->More Items->Recurring Meeting. Enter the meeting time. Click OK. In the To box, enter the email addresses of your invitees. Enter a subject, location and the meeting content. Click Send. A meeting reminder will display on the phone screen of organizer and invitees 15 minutes before the meeting starts.
Page 137: Using The Calendar
Basic Call Features Click Home->New Items->More Items->Recurring Event. Enter the event time. Click OK. Enter a subject, location and the event content. Click Save & Close. An event reminder will display on the phone screen 15 minutes before the event starts. Using the Calendar To use the calendar feature on your phone, you must sign into the phone using User...
Page 138 User Guide for the T48G Skype for Business phone The calendar displays the schedules of today by default. You can view 2000 schedules at most on your T48G Skype for Business phone. Name Description Shows all the months in a Year. The month within a blue frame Year View indicates a selected month.
Page 139 Basic Call Features To navigate Year view: ->Calendar. Tap the date at the top of the Month view. Do one of the following: – to view the previous year. – to view the upcoming year. – Tap the month to select another month.
Page 140: Navigating Month View
User Guide for the T48G Skype for Business phone – to close the calendar and display the idle screen. Navigating Month View Month view displays all the days in a month. The days have schedules are indicated in blue and the selected day is always within a blue frame.
Page 141 Basic Call Features Navigating Day View Day view shows all schedules of the selected day, including the date and time, subject, start and end time, and location of each schedule. To navigate Day view: ->Calendar. Do one of the following: –...
Page 142 User Guide for the T48G Skype for Business phone to view the schedule details. Tap the grey area on the right side or press to return to the pervious screen. Working with Schedule Reminders If you have a schedule, a reminder pop-up is displayed 15 minutes before it starts. The reminder shows the main information of the conference, including subject and the rest time.
Page 143 Basic Call Features If you receive a reminder of a Skype conference, you can: Tap the Ignore soft key to permanently remove the reminder from the screen and stop all  future reminders for the Skype conference. Tap the Snooze soft key to temporarily remove the reminder from the screen, until the ...
Page 144 User Guide for the T48G Skype for Business phone The reminder will show “overdue” when the schedule is overdue. Note You can press on the phone to ignore all reminders. Skype When receives a conference reminder during a call, you can tap the Join soft key to join Skype Skype conference directly.
Page 145 Basic Call Features Join a Skype Conference from a Conference Reminder To join a Skype conference from a conference reminder: Do one of the following: – Tap the Join soft key. – Tap the Detail soft key to view detail for a specific Skype conference, and then tap the Join soft key.
Page 146 User Guide for the T48G Skype for Business phone Join a Skype Conference from Schedule View To join a Skype conference from Schedule View: ->Calendar. The current day is always within a blue frame. Tap a desired month. Tap a desired day. Tap a conference to view specific information about the Skype conference.
Page 147 Basic Call Features To obtain the dial-in number and Conference ID form the phone: ->Calendar. Tap a desired month. Tap a desired day. Tap a conference to view the content. You can view the conference dial-in number or Conference ID. You can also view the dial-in number and Conference ID during a conference call.
Page 148: Call Forward
User Guide for the T48G Skype for Business phone Call Forward You can configure your phone to forward incoming calls to another party or voice mailbox by the static forwarding. You can also forward calls while your phone is ringing, refer to the Dynamic Forwarding.
Page 149 Basic Call Features The prompting message “Forward to Voice Mail” appears on the touch screen. If you tap Forward Calls to Number or Contact: Enter the desired number that you want to forward incoming calls to, and then or press You can also enter the first few continuous characters of the contact name or the contact number, and then tap the desired entry from the result list, and then or press...
Page 150 User Guide for the T48G Skype for Business phone The prompting message “Simultaneous Ring On” appears on the touch screen. To disable call forward: ->Features->Call Forward. You can also press when the phone is idle. Mark the Off radio box of the Call Forward field. to accept the change.
Page 151 Basic Call Features Simultaneously ring: New Number: the preset number will ring simultaneously when you receive an  incoming call. My delegates: the phones of designated delegates will ring simultaneously when  you receive an incoming call. My Team-Call Group: all members in the designated group will ring simultaneously ...
Page 152 User Guide for the T48G Skype for Business phone If you select Voice Mail: Incoming calls are forwarded directly to the voice mailbox. The touch screen is shown as below: If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to.
Page 153 Basic Call Features After configuration, incoming calls are forwarded to the preset number or contact. The touch screen is shown as below. If you select My Delegates: Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you.
Page 154 User Guide for the T48G Skype for Business phone The touch screen is shown as below: Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing: In Skype for Business client, click and then click Call Forwarding Settings.
Page 155 Basic Call Features Enter the phone number in the pop-up window, and then click OK to accept the change. The number will ring simultaneously when you receive an incoming call. If you select My Delegates: Add the delegates you want to ring simultaneously when you receive an incoming call. The phone of the delegates will ring after the time specified by you.
Page 156 User Guide for the T48G Skype for Business phone Add the contacts in the Team-Call Group. All members in the group will ring simultaneously when you receive an incoming call. The phone of the members in the group will ring after the time specified by you. When simultaneously ring feature is enabled, the touch screen is shown as below: If one member answers the call, other phones will stop ringing.
Page 157: Dynamic Forwarding
Basic Call Features To turn off the call forwarding: In Skype for Business client, click and then select Turn Off Call Forwarding. Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, tap Do one of the following to forward the incoming call: Tap the avatar of the desired contact in Favorites screen.
Page 158 User Guide for the T48G Skype for Business phone To forward an incoming call to voice mail directly: When the phone is ringing, tap The incoming call will be forwarded to your voice mail directly. Forward International Forward international allows you to forward an incoming call to an international phone number. This feature is enabled by default.
Page 159: Response Groups
Basic Call Features Response Groups If you sign into the phone using Onprem account, you can use response groups feature. Current Online environment does not support this feature. If your organization has groups of people who answer and manage certain types of calls, such as for customer service, an internal help desk, or general telephone support for a department, you can deploy the Response Group application to manage these types of calls.
Page 160: Shared Line Appearance For Skype For Business
User Guide for the T48G Skype for Business phone For example, a response group named “yealink” is configured in advance. When a user named Hedy calls the response group, the touch screen of the agent’s phone is shown as below: Response group should be configured in advance by administrator.
Page 161: Resuming Held Sla Calls
Basic Call Features Resuming Held SLA Calls Any SLA member can resume a held call on the shared line. To resume a call on the shared line: Tap Boss/Admin soft key to view the call held by other member. Tap the avatar of the caller to resume the held call. Boss-Admin Feature The boss-admin feature, which is also called boss-delegate feature, enables a "boss"...
Page 162 User Guide for the T48G Skype for Business phone Select My Delegates from the pull-down list of Simultaneously ring. In the Delegates dialog box, click Add…. Each delegate must be a Skype for Business contact.
Page 163 Basic Call Features Select the desired delegates from the Choose a Delegate dialog box. Click OK. Click OK in the Delegates dialog box. 10. Click OK in the Options dialog box. To remove a delegate from Skype for Business client: Open Skype for Business client.
Page 164: Viewing The Bosses/Delegates
User Guide for the T48G Skype for Business phone Check the checkbox of the delegate you want to remove. Click Remove. Click OK in the Delegates dialog box. Click OK in the Options dialog box. Viewing the Bosses/Delegates Viewing the Bosses Once a user is assigned to be a delegate of the bosses on the Skype for Business client, a Bosses group will appear on the delegate’s phone automatically.
Page 165: Using The Boss-Admin Feature
Basic Call Features Viewing the Delegates Once a boss is assigned delegates on the Skype for Business client, a Delegates group will appear on the boss’s phone automatically. To view your delegates: Tap the Delegates group. Your delegate(s) will be displayed. Using the Boss-Admin Feature Answering Incoming Calls When a user calls the boss, both boss’s and delegate’s phones will ring simultaneously.
Page 166 User Guide for the T48G Skype for Business phone The delegate’s phone stops ringing and the touch screen of the delegate’s phone is shown below: To answer an incoming call on a delegate’s phone: or press The boss’s phone stops ringing and the touch screen of the boss’s phone is shown below: Placing the Calls on Hold To place a call on hold on a boss’s phone: or press...
Page 167 Basic Call Features A red Boss/Admin soft key appears at the bottom of the delegate’s phone screen. To place a call on hold on a delegate’s phone: or press to place the call on hold. A red Boss/Admin soft key appears at the bottom of the boss’s phone screen. Resuming the Held Calls Either boss or delegate can resume the held call.
Page 168 User Guide for the T48G Skype for Business phone To resume a call held on a boss’s phone: Do one of the following: The boss taps or presses to resume the held call. The delegate taps the red Boss/Admin soft key to view the calls that are held by boss. Tap the avatar of the caller.
Page 169 Basic Call Features To resume a call held on a delegate’s phone: Do one of the following: The delegate taps or presses to resume the held call. The boss taps the red Boss/Admin soft key to view the calls that are held by delegate. Tap the avatar of the caller.
Page 170 User Guide for the T48G Skype for Business phone The touch screen of the delegate’s phone is shown below: After the delegate answers the call: -> The touch screen of the delegate’s phone is shown below: Making a Safe Transfer to Boss After a delegate answers the call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to voicemail if the boss does not answer the call.
Page 171 Basic Call Features When the boss answers the call, the call will be transferred to the boss successfully. When the boss is not available to answer the transferred call or rejects the transferred call, the delegate’s phone displays as “Transfer failed”. The delegate can tap to resume the call.
Page 172 User Guide for the T48G Skype for Business phone To place a call on behalf of a boss’s line: ->Bosses. Tap the avatar of the desired boss. Tap the On behalf soft key. Tap the desired contact or enter the desired number, and then press or tap...
Page 173 Basic Call Features The call displays “Calling On behalf of XXX” on the delegate’s phone. The delegate displays a notification after the third-party answers the call. As shown below: Joining Conference Calls The delegate can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call.
Page 174: Inbound Private Line
User Guide for the T48G Skype for Business phone The touch screen of the delegate’s phone is shown below: Tap the OK soft key. The touch screen of the delegate’s phone is shown below: When the boss joins the conference call, the delegate can choose to continue or leave the conference.
Page 175: Private Line Ring Tones
Basic Call Features The system administrator can assign a private line to boss in one of the following situations occurs: The boss doesn’t want to miss important calls denied by his DND status.  The boss doesn’t want the delegate to answer some important or confidential calls for him. ...
Page 176: Call Transfer
User Guide for the T48G Skype for Business phone To select a ring tone for the private line via phone user interface: ->Basic->Sound->Private Line Tones. Tap the desired ring tone. to accept the change or tap to cancel. A ring tone for the private line is configurable via web user interface at the path Settings->Preference->Private line ring.
Page 177: Blind Transfer
Basic Call Features Blind Transfer To perform a blind transfer during a call: Press or tap during a call. Do one of the following: Enter the number you want to transfer the call to. Press or tap to complete the transfer. , and then tap the desired contact from the desired group.
Page 178: Consultative Transfer
User Guide for the T48G Skype for Business phone Consultative Transfer To perform a consultative transfer: during a call. Do one of the following: Tap the avatar of the desired contact in Favorites screen. Enter the number you want to transfer the call to. Press or tap or tap...
Page 179: Group Call Pickup
Basic Call Features After the party answers the call, press or tap to complete the transfer. Group Call Pickup If you sign into the phone using Onprem account, you can use group call pickup feature. Current Online environment does not support this feature. Group call pickup is used for picking up incoming calls within a pre-defined group.
Page 180: Skype For Business Conference
User Guide for the T48G Skype for Business phone The call is answered on your phone. Skype for Business Conference This chapter provides basic operating instructions for managing Skype for Business conference. You can initiate a Skype for Business conference call on your phone or on the Skype for Business client.
Page 181 Basic Call Features When the third party answers, three parties are now joined in the conference. to invite a new party. Repeat the steps 3-4 to add more parties to the conference. Initiating a Conference Call from the Skype for Business Client You can initiate a conference call on the Skype for Business client.
Page 182 User Guide for the T48G Skype for Business phone You can also enter the first few characters of the contact name or the contact number. Then click the desired contact from the result list, the call will be placed directly. When the third party answers, there parties are now joined in the conference.
Page 183 Basic Call Features When the first party answers the call, tap to place the call on hold. to place a new call. Enter the number of the third party and press or tap on the on-screen keyboard. You can also enter the first few characters of the contact name or the contact number, then tap the desired contact from the result list, and then press or tap or tap the...
Page 184 User Guide for the T48G Skype for Business phone Tap the avatar of the contact that is held. The active call and the held call are joined into a conference. , and dial other numbers to invite more parties.
Page 185 Basic Call Features Joining Two Calls into a Conference from the Skype for Business Client To initiate a Skype for Business conference call from the Skype for Business Client: Place a call to the first party. Click -> to place the call on hold. Enter the first few characters of the contact name or the contact number in the search box.
Page 186 User Guide for the T48G Skype for Business phone Select Merge This Call Into, and then click the held call. Three parties are now joined in the conference. Click Invite More People to add more parties to the conference.
Page 187 Basic Call Features Initiating a Skype Conference Call by Meet Now Initiating a Skype Conference Call from the Phone To initiate a Skype for Business conference call by meet now via phone user interface: ->Meet Now. You will initiate a Skype for Business conference call directly. Enter the desired number, and then tap You can also select the desired contact from Favorites, History or Contacts.
Page 188: Viewing The Dial-In Number And Conference Id
User Guide for the T48G Skype for Business phone Repeat step 2 to add more parties to the conference. Viewing the Dial-in Number and Conference ID You can view the dial-in number and conference ID when you initiate or join a Skype for Business conference.
Page 189: Managing The Conference Participants
Basic Call Features To view the conference participants via phone user interface: to view the conference participants’ information during a conference. You can view the conference participants’ information on the left of the screen. The conference information includes organizer, presenter ( ) and attendee ( ).
Page 190 User Guide for the T48G Skype for Business phone Holding or Resuming the Conference Call All participants can place the conference call on hold. To place the conference call on hold: Press or tap during an active conference call. Other participants can hear each other. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold.
Page 191 Basic Call Features The muted participant can hear other participants, but other participants cannot hear the muted participant. A red mute icon is displayed under the person who is muted. The mute key LED of the muted participant’s phone illuminates solid red. The touch screen of the muted participant’s phone is shown below:...
Page 192 User Guide for the T48G Skype for Business phone To unmute the conference participants by organizer or presenters: Select desired muted participant, tap The LCD screen of the muted participant’s phone is shown below: The muted participant presses to unmute himself. Promoting or Demoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters, or demote conference participants from presenters to attendees.
Page 193 Basic Call Features to demote a presenter to an attendee ( To promote a conference participant: to promote an attendee to a presenter ( Enabling or Disabling the Announcement Only the organizer and presenters can enable or disable the announcement. When the announcement feature is enabled, the phone will issue a voice message to announce that a participant joins or leaves the conference.
Page 194 User Guide for the T48G Skype for Business phone To disable conference announcements: During a conference call, tap -> to disable announcement. To enable conference announcements: During a conference call, tap -> to enable announcement. Locking or Unlocking the Conference Only the organizer and presenters can lock or unlock the conference.
Page 195 Basic Call Features To lock a conference: During an active conference, tap -> to lock the conference. The lock icon appears on the touch screen, anyone that tries to join the call will enter the lobby until the organizer or presenters accept the call. To unlock a conference: During an active conference, tap ->...
Page 196 User Guide for the T48G Skype for Business phone The invitee will enter the lobby until the organizer or presenters accept the call. The LCD screen of the organizer’s or presenters’ phones is shown below: The organizer or presenters admit a new call to join a locked conference: When the locked conference receives a call, a number icon (indicating the number of calls waiting in the lobby) will appear on .
Page 197: Call Park
Basic Call Features and attendees. An attendee cannot remove other participants. To remove a conference participant: Select the desired participant, and tap to remove the participant from the conference call. A notification prompts that the participant is removed. Leaving the Conference All participants can leave the conference at any moment.
Page 198 User Guide for the T48G Skype for Business phone To use call park: User on phone A is during a call with user on phone B. User on phone A wants to deal with some things or take the call in a conference room for privacy, then taps , and then tap , on phone A.
Page 199: Voice Mail
Basic Call Features Two-way voice path is established between phone C and B. Note before parker retrieves the parked call If the call is hung up by the other party , the prompting message “Parked user ended call before being retrieved” will be displayed on the LCD screen of parker.
Page 200: Managing The Voice Mail
User Guide for the T48G Skype for Business phone Managing the Voice Mail PIN Authentication When you sign into the phone using PIN Authentication method, you can follow the voice prompts to listen to voice mails. To listen to the voice mail when sign into the phone using PIN Authentication, do the following: When the phone prompts receiving a new voice mail and the power indicator LED illuminates solid red, press...
Page 201 Basic Call Features Accessing the Message Center To access the message center: When the phone prompts receiving a new voice mail and the power indicator LED illuminates solid red, tap ->Message-> Follow the voice prompts to listen to the voice mails. Listening to the Voice Mail To listen to the voice mail: ->Message.
Page 202 User Guide for the T48G Skype for Business phone Calling a Contact To call a contact: ->Message. Tap the desired voice mail. to call the contact. Marking the Voice Mail as Read The following icons indicate the status of the voice mail: Unread voice mail ...
Page 203: Multicast Paging
Basic Call Features The voice mail icon will change from Deleting the Voice Mail To delete the voice mail: ->Message. Tap the desired voice mail. Tap the Delete soft key. The voice mail you selected will be deleted directly. Multicast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group.
Page 204: Sending Rtp Stream
User Guide for the T48G Skype for Business phone Sending RTP Stream To configure paging list via phone user interface: ->Features->Paging List. Tap a desired paging group. The default tag is Empty if it is not configured before. Tap the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
Page 205 Basic Call Features Tap a desired paging group. Tap the Delete soft key. The LCD screen prompts “Delete selected paging group?”. Tap the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can tap the Delete All soft key. Paging list is configurable via web user interface at the path Directory->Multicast IP.
Page 206: Receiving Rtp Stream
User Guide for the T48G Skype for Business phone The default codec is G722. Click Confirm to accept the change. If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate Note that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only.
Page 207 Basic Call Features Paging Priority Active The Paging Priority Active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
Page 208: Using Multicast Paging
User Guide for the T48G Skype for Business phone Using Multicast Paging To send RTP stream via the paging list: Do one of the following to enter the paging list. When the phone is idle, tap ->Features->Paging List. During a call, tap ->...
Page 209: Branch Office Resiliency
Basic Call Features The following figure shows a multicast RTP session on the phone: To place the current multicast RTP session on hold, press or tap The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session.
Page 210 User Guide for the T48G Skype for Business phone Calls can be placed from the call history on the phone.  Contact list is unavailable but you can search for a contact on the phone.  Presence icon on the phone touch screen is displayed as (Unknown).
Page 211: Common Area Phone
Common Area Phone Common Area Phone Common area phones are Skype for Business phones that are not associated with an individual user. Instead of being located in someone’s office, common area phones are typically located in building lobbies, cafeterias, employee lounges, conference rooms, and other locations where a large number of people are likely to gather.
Page 212: Using A Common Area Phone
User Guide for the T48G Skype for Business phone Using a Common Area Phone Users should pay attention to the following points when using the Common Area Phone: The phone can sign into the last CAP account automatically after the phone recovers from ...
Page 213: Signing Out Of A Common Area Phone
Common Area Phone To switch a CAP account to a Skype for Business account: Tap User Sign in. Select the desired sign-in method, and then enter your information to sign in a Skype for Business account. For more information on sign-in, refer to Sign-in on page 17.
Page 214 User Guide for the T48G Skype for Business phone account or Skype for Business account. To sign out of a Common Area Phone: ->Advanced (default password: admin or the unlock PIN) ->CAP Sign Out. Mark the On radio box of Sign Out field. The current CAP account will sign out.
Page 215: Better Together Over Ethernet
Installing the Yealink Better Together over Ethernet Connector The Yealink BToE Connector enables you to use BToE feature on your Skype for Business client and T48G Skype for Business phone. You need to download, install, and start the Yealink BToE Connector application before enabling BToE and pairing your phone with the Skype for Business client.
Page 216 Ensure that the dialog lists YEALINK NETWORK TECHNOLOGY CO., LTD. as the verified publisher and click Yes. If the YEALINK NETWORK TECHNOLOGY CO., LTD. is not listed as the publisher, click No and download the application again from the Yealink website.
Page 217 The Yealink BToE Connector Setup Wizard is displayed as below: Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
Page 218 User Guide for the T48G Skype for Business phone A status bar showing the Yealink BToE Connector installation’s progress is displayed as below: The installation may take several minutes. A Windows Security is displayed as below during installation: Click Always trust software from “YEALINK NETWORK TECHNOLOFY CO., LTD”, and...
Page 219 After the software has completed installing, a dialog is displayed as below: The checkbox of Run Yealink BToE Connector 3.0.0.26 is checked by default, as shown above. If the checkbox of Run Yealink BToE Connector 3.0.0.26 is not checked, you need to start the Yealink BToE Connector manually.
Page 220: Enabling Better Together Over Ethernet
For more information, refer to Sign in via PC on page 211. Click Settings(P), you can set up the Yealink BToE Connector, and then click OK to save.  Click About(A), you can view the information of Yealink BToE Connector.
Page 221: Paired Status
Better Together over Ethernet Paired Status After a user signs into your Skype for Business client, you can pair your phone with your Skype for Business client to enable BToE. Before you pair your phone with the Skype for Business client, you need to be familiar with the following paired status: Not Paired: Your phone and your Skype for Business client are not paired.
Page 222: Pairing Your Phone With Skype For Business Client
User Guide for the T48G Skype for Business phone View the BToE paired status in the BToE Status field. To view the paired status via phone user interface: ->Features->BToE. View the BToE paired status in the BToE Pairing Status field. Pairing Your Phone with Skype for Business Client Make sure the BToE feature is enabled.
Page 223 The default value is Auto. to accept the change. Ensure that the Yealink BToE Connector application is running on your PC. To pair your phone with your Skype for Business client, do one of the following on your PC: Connect an Ethernet cable from your computer to the PC port on your phone (network of the PC will be provided by the PC port of the phone).
Page 224 User Guide for the T48G Skype for Business phone If BToE Pairing Mode is Manual, your phone will generate a pairing code. Your phone will be successfully paired after entering the pairing code in the Pair code field on your PC. If your PC is not connected to the PC port on your phone using an Ethernet cable, do the following: Uncheck the Auto checkbox.
Page 225: Sign In Via Pc
After installation, the Yealink BToE Connector and the application driver run successfully, a prompt message is displayed in the system tray: BToE is configurable via web user interface at the path: Settings->BToE.
Page 226 User Guide for the T48G Skype for Business phone A logon dialog will pop up on your PC to prompt you to enter the logon password. If you click Cancel, the logon dialog will disappear. You can do one of the following to pop up the logon dialog again: On your computer, right-click on the system tray, and then select Sign in...
Page 227 Better Together over Ethernet Right-click on the system tray, and then select Sign in by Lync(L). A logon dialog will pop up on your PC to prompt you to enter the logon password. Enter the password in the Password field. Click OK.
Page 228: Using Better Together Over Ethernet
Skype for Business client for playback all system sounds. Note If Yealink SIP-T48G Phone is not selected as audio device, you will not be able to use BToE feature (for example, calls made on the Skype for Business client will not be displayed on the phone).
Page 229 Better Together over Ethernet Business client. Your phone and the client are in the Calling state. To answer a call: When you receive an incoming call, the incoming call information is displayed on your phone and your Skype for Business client. Do one of the following: or press on your phone.
Page 230 User Guide for the T48G Skype for Business phone When BToE status is Paired (Sign In), your phone will be locked automatically in following situation: The paired PC gets locked.  The paired PC enters hibernate.  The status of paired PC changes from active to inactive. ...
Page 231: Exp40 Expansion Module
EXP40 Expansion Module EXP40 Expansion Module The Yealink EXP40 is ideal for receptionists, administrative assistants, call center agents, power-users, and executives who need to place a large volume of calls on a regular basis. When your T48G is registered with a Skype for Business Server, you can assign contacts to EXP keys on your EXP40, so that you can quickly call contact by pressing the corresponding EXP key.
Page 232 User Guide for the T48G Skype for Business phone Connect the EXP40 and the Skype for Business phone using the supplied connecting sheet and screws. If you want to connect two or more expansion modules, connect two expansion modules as below: Connecting two expansion modules on a single phone is shown as below: Connect the Ext jack of the Skype for Business phone and the Ext in jack of the expansion...
Page 233 EXP40 Expansion Module If you connect two expansion modules, connect the Ext out jack of the previous expansion module and the Ext in jack of the second expansion module using another supplied cord. Note Up to six expansion modules can be connected to the T48G Skype for Business phone. If you use more than two expansion modules on a single phone, you need to connect an additional power adapter to any one of the expansion modules.
Page 234: Exp40 Hardware Component Instructions
User Guide for the T48G Skype for Business phone EXP40 Hardware Component Instructions The following figure illustrates the features, components, and keys available on the EXP40. The table lists each numbered feature shown in this figure. Item Description ① EXP Keys Select available contacts.
Page 235: Monitoring Skype For Business Contacts For Status Changes
EXP40 Expansion Module Null is selected by default, and it means that the EXP40 doesn't display contacts. to accept the change or to cancel. The selected contacts group will be displayed on the expansion module. EXP Module is configurable via web user interface at the path Settings->EXP Module. If you connect more than one expansion module to a single phone, and a group A that has more than 40 contacts is assigned to be displayed on the module1, you need to understand the following tips:...
Page 236: Using The Exp40
User Guide for the T48G Skype for Business phone If it is disabled, the EXP key LEDs corresponding to your Skype for Business contacts are off. Click Confirm to accept the change. The EXP key LED on the EXP40: LED Status Description Solid green The Skype for Business contact is available.
Page 237: Placing A Call Using The Exp40
EXP40 Expansion Module corresponding EXP key on the expansion module. You can also view your contacts’ presence status and name from your expansion module. Placing a Call Using the EXP40 You can place a call or add a new call quickly using the hard keys on the EXP40. To place a call when the phone is idle using the EXP40: Press an EXP key corresponding to the contact you want to call.
Page 238 User Guide for the T48G Skype for Business phone To perform a blind transfer during a call: Press or tap during a call. Press an EXP key corresponding to the contact you want to transfer to. You can press the page key to turn pages. After the party answers the call, the call is connected to the number to which you are transferring.
Page 239: Troubleshooting
Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your T48G Skype for Business phone. If you require additional information or assistance with your new phone, contact your system administrator. Troubleshooting Solutions Why is the touch screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
Page 240 Ensure that DNS address is properly configured on the phone, or DHCP is configured to  provide DNS address as part of DHCP response. How to check if the application driver of the Yealink BToE Connector is installed on the Do one of the following: –...
Page 241 You can uninstall the Yealink BToE Connector at any time. Note that after you uninstall the Yealink BToE Connector, you can no longer use BToE. If you decide to start using the BToE feature again, you must reinstall the Yealink BToE Connector and repeat the steps for enabling and pairing your Yealink phone and PC.
Page 242 After reboot, if the phone still cannot pair with the Skype for Business client, uninstall the  Yealink BToE Connector and application driver, and then reinstall them. Ensure that Yealink BToE Connector is an allowed program in your system’s firewall on  your PC.
Page 243 Troubleshooting Why doesn’t the phone display the Calendar menu? Ensure that your phone has signed in successfully.  Why doesn’t the Skype conference, appointment, meeting or event set up in outlook display on the Calendar menu? Ensure that your sign into the phone using User Sign-in, Web Sign-in...
Page 244 User Guide for the T48G Skype for Business phone Select the desired value from the pull-down list of Play Hold Tone. Enter the desired time in the Play Hold Tone Delay field. Click Confirm to accept the change. How to change the user password? To change the user password via web user interface: Click on Security->Password.
Page 245 Troubleshooting You can also contact your system administrator for help. If signing into the web user interface of the phone with the user credential, you need to enter the Note current user password in the Old Password field. User password is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
Page 246 User Guide for the T48G Skype for Business phone Click Export to open file download window, and then save the file to your local system. How to configure the severity level of the log? You can specify the severity level of the log to be reported to a log file. The default system log level is 3.
Page 247 Troubleshooting Parameter Description Configuration Method BToE logs to be reported to a log file. Default: 3 Configure the severity level of the Exchange logs to be reported to a Exchange Log Web User Interface log file. Level Default: 3 To configure the level of the system log via web user interface: Click on Settings->Configuration.
Page 248 All log level will reset to 3. How to export system log? The log files are Yealink specific debug files which may be requested by the Yealink support organization. If you need technical support, you can export the log files to the Skype for Business Server, a local system or a syslog server.
Page 249 Troubleshooting To export a log file to the Skype for Business Server via the phone user interface: ->Basic->Log Upload. Tap the Log Upload soft key. A dialog box pops up to prompt “Log Upload Success!”. Exporting the Log File to the Local System To export a log file to the local system via web user interface: Click on Settings->Configuration.
Page 250 User Guide for the T48G Skype for Business phone Click Export to open file download window, and then save the file to your local system. A log file named “MAC address-sys.log” is successfully exported to your local system. Exporting the Log File to a Syslog Server To configure the phone to export the system log to a syslog server via web user interface: Click on Settings->Configuration.
Page 251 Troubleshooting To export the phone configurations via web user interface: Click on Settings->Configuration. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration. Click Browse…...
Page 252 User Guide for the T48G Skype for Business phone Click Browse… to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.
Page 253 Troubleshooting Tap the Reset key. The touch screen prompts the following warning: Tap the OK soft key. The phone begins resetting. After reset, the touch screen prompts “Welcom Initializing…Please wait”.
Page 254 User Guide for the T48G Skype for Business phone The phone will be reset to factory sucessfully after startup. Note You can also long press the soft key to perform the full reset function when the phone is idle. Reset of the phone may take a few minutes. Do not power off until the phone starts up successfully.
Page 255: Regulatory Notices
Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
Page 256 User Guide for the T48G Skype for Business phone Please place no heavy objects on the device in case of damageand deformation  caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. ...
Page 257: Appendix A - Time Zones
Appendix A-Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
Page 258 User Guide for the T48G Skype for Business phone Time Zone Time Zone Name Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30 Chatham Islands Kiribati...
Page 259: Index
Icon Instructions Calendar In This Guide Call Forward Inbound Private Line Call History Management Initiating a Conference Call Call Hold/Resume Installing the Yealink Better Together over Call Mute Ethernet Call Park Call Transfer Call Waiting Change Presence Status Key as Send...
Page 260 User Guide for the T48G Skype for Business phone Status Changes Multicast Paging User Interfaces User Sign-in Using Better Together over Ethernet Using a Common Area Phone Navigating Menus and Fields Using Multicast Paging Using the Calendar 123121 Using the Boss-Admin Feature Overview Using the EXP40 Packaging Contents...

Yealink T48G-SKYPE FOR BUSINESS EDITION User Manual

About this Guide

Table of Contents

Overview

Getting Started

Customizing Your Phone

Basic Call Features

Common Area Phone

Better Together over Ethernet

EXP40 Expansion Module

Troubleshooting

Regulatory Notices

Appendix A - Time Zones

Index

Quick Links

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Table of Contents