AudioCodes 445HD User Manual
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AudioCodes 445HD User Manual

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User's Manual
AudioCodes High-Definition IP Phones Series
445HD IP Phone – Generic SIP
Version 3.4.6

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Summary of Contents for AudioCodes 445HD

  • Page 1 User's Manual AudioCodes High-Definition IP Phones Series 445HD IP Phone – Generic SIP Version 3.4.6...

  • Page 3: Table Of Contents

    Related Documentation ....................... 2 Introducing the 445HD IP Phone ..................3 445HD IP Phone with Wi-Fi ....................3 About AudioCodes' Series of High Definition IP Phones............3 Cutting Edge Voice Quality & HD VoIP ................3 Setting up the Phone....................... 4 Unpacking .........................
  • Page 4 Contents 445HD IP Phone Customizing Your Phone ....................23 Changing the Screen Language ..................23 Selecting Ring Tone ......................24 Enabling Call Waiting ....................... 25 Managing Simultaneous Incoming Calls ................26 Configuring Call Forwarding ..................... 27 Configuring Time and Date Settings ................. 29 6.6.1...
  • Page 5 Contents 445HD IP Phone Answering Calls ....................... 55 Rejecting Incoming Calls ....................56 Silencing Incoming Calls ....................56 Making a New Call Even Though a Call is Coming in ............56 Ending an Established Call ....................56 Viewing the Call Log......................57 Using Multiple Lines ......................
  • Page 6 Contents 445HD IP Phone 8.15.1 Barge-in .......................... 81 8.15.2 Performing a Paging Call ....................81 8.15.3 Receiving an Incoming Paging Call ................... 82 8.16 Configuring Bluetooth on the Phone ................84 Troubleshooting ......................86 Specific Third-Party Features ..................87 Ribbon Communications Genband SLA ................87 A.1.1...

  • Page 7: Notice

    Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information,...

  • Page 8: Related Documentation

    Notices 445HD IP Phone Related Documentation Document Name 400HD Series IP Phones Release Notes – Generic SIP. 400HD Series IP Phones Administrator’s Manual – Generic SIP. 445HD IP Phone Quick Guide – Generic SIP. - 2 -...

  • Page 9: Introducing The 445Hd Ip Phone

    AudioCodes' 445HD IP Phone – Generic SIP is based on AudioCodes High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The 445HD includes an integrated, dedicated LCD sidecar displaying contacts and their presence.

  • Page 10: Setting Up The Phone

    2. Setting up the Phone 445HD IP Phone Setting up the Phone Unpacking When unpacking, make sure the following items are present and undamaged: IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance.

  • Page 11: Device Description

    2. Setting up the Phone 445HD IP Phone Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
  • Page 12 2. Setting up the Phone 445HD IP Phone Table 2-1: Font View Description Item # Label/Name Description Ring LED Indicates phone status: Green: Idle state ◼ ◼ Flashing blue: Incoming call (ringing) Red: Answered call Speed Dial & BLF Twelve speed dial buttons to quickly call the contact whose name is displayed adjacent to it.

  • Page 13: Rear View

    2. Setting up the Phone 445HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in the table below. Figure 2-2: Rear View Table 2-2: Rear View Description Label Description Handset jack, i.e., RJ-9 port, to connect the handset.

  • Page 14: Cabling

    2. Setting up the Phone 445HD IP Phone Cabling This section covers how to cable your phone. Use the figure and table below as reference. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset.

  • Page 15: Mounting The Phone

    2. Setting up the Phone 445HD IP Phone Mounting the Phone The phone can be mounted on a: Desk (see Section 2.4.1 below) ◼ Wall (see Section 2.4.2) ◼ See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand. 2.4.1 Desktop Mounting This section describes how to mount the phone on a flat surface like a desk.

  • Page 16: Wall Mounting

    2. Setting up the Phone 445HD IP Phone 2.4.2 Wall Mounting This section describes how to mount the phone on a wall. To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base.

  • Page 17: Getting Started

    445HD IP Phone Getting Started This section gets you started with the 445HD phone. The phone features a touch screen, providing an intuitive, menu-driven user interface for configuring the device and viewing call information. Getting Acquainted with the Phone's Screen The figure below shows the touch screen in idle state.

  • Page 18: Softkeys

    3. Getting Started 445HD IP Phone Softkeys The table below describes the softkeys displayed in the touch screen. Press a softkey to activate. Table 3-2: Softkey Descriptions Softkey Description Missed Displays missed calls. Forward Automatically forwards calls. Do not Disturb (see Section 8.9).

  • Page 19: Navigating The Phone Menu

    3. Getting Started 445HD IP Phone Navigating the Phone Menu The MENU hard key on the phone lets you configure settings and access information. Press it to view call logs, configure speed dials, customize phone settings, determine device status, perform administration and access 'Contacts'.
  • Page 20 3. Getting Started 445HD IP Phone To access the menu and menu items: Press the Menu softkey in the phone screen. ◼ To navigate to menu items: After opening the menu, press the navigation control button's lower rim -OR- press the menu ◼...

  • Page 21: Switching Between Letters And Numbers

    3. Getting Started 445HD IP Phone Switching between Letters and Numbers The keypad allows you to enter upper case letters, lower case letters and numbers, and to switch from one mode to another. To enter a contact's name (for example): In the Add Contact screen, press the the # key on the keypad.
  • Page 22 3. Getting Started 445HD IP Phone Backslash Equal sign Separator Semi-colon Open parenthesis Colon Close parenthesis Pound Open parenthesis Dollar Close parenthesis Percentage Open square parenthesis Caret Close square parenthesis & Ampersand " Double quotation marks Exclamation mark Single quotation mark Question mark >...

  • Page 23: Configuring A Line

    4. Configuring a Line 445HD IP Phone Configuring a Line See the Administrator’s Manual for information about configuring a line. Displayed Messages Messages indicating processes in progress, displayed in the screen, include: Table 4-1: Displayed Messages Indicating Processes In Progress...

  • Page 24: Connecting To Wi-Fi

    Wi-Fi option. If an Ethernet cable does not connect the phone to a LAN port: If an Ethernet cable does not connect the 445HD phone to a LAN port, the phone displays a ‘LAN Link Failure’ message and a Networks softkey.
  • Page 25 4. Configuring a Line 445HD IP Phone After selecting a Wi-Fi Access Point, configure Access Point parameters. After configuring the Wi-Fi parameters, press the Connect softkey and wait about 20-30 seconds for the phone to connect to Wi-Fi and receive an IP address; the Wi-Fi icon is then...

  • Page 26: Using The Phone's Automatic Lock Feature

    5. Using the Phone's Automatic Lock Feature 445HD IP Phone Using the Phone's Automatic Lock Feature The phone is capable of automatically locking after a configured period of time to secure it against unwanted (mis)use. If left untouched for 10 minutes (default), it automatically locks and becomes inaccessible to anyone who does not know its lock code.

  • Page 27: Unlocking A Locked Phone

    5. Using the Phone's Automatic Lock Feature 445HD IP Phone To disable the lock feature on the phone: Press the MENU key, press the Settings item and scroll to and select Device Security. In the Device Security screen, select Locking the Device, press Select, and then select Disabled.

  • Page 28: Manually Changing The Lock Code

    5. Using the Phone's Automatic Lock Feature 445HD IP Phone Manually Changing the Lock Code The lock code can manually be changed as an extra security measure. To manually change the code: Press the MENU hard key on the phone, select Settings and then scroll down to select Device Security.

  • Page 29: Customizing Your Phone

    6. Customizing Your Phone 445HD IP Phone Customizing Your Phone You can customize your phone to create a friendlier user experience. Changing the Screen Language The phone supports multiple languages. English is the default. To change the default: Open the Languages screen (MENU hard key > Settings > Language).

  • Page 30: Selecting Ring Tone

    6. Customizing Your Phone 445HD IP Phone Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls. To select a ring tone: Open the Ring Tone screen (MENU hard key > Settings > Ring Tone).

  • Page 31: Enabling Call Waiting

    6. Customizing Your Phone 445HD IP Phone Enabling Call Waiting You can enable or disable the call waiting feature. To enable or disable call waiting: Open the Call Waiting screen (MENU hard key > Settings > Call Waiting). Navigate to and select: •...

  • Page 32: Managing Simultaneous Incoming Calls

    6. Customizing Your Phone 445HD IP Phone Managing Simultaneous Incoming Calls If two calls simultaneously come in on a phone, or if a user is in a call and a third party calls, the phone's screen displays the situation in a graphically user-friendly way.

  • Page 33: Configuring Call Forwarding

    6. Customizing Your Phone 445HD IP Phone Configuring Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number, including a mobile phone number, if a user-defined condition is met, e.g., if the line is busy. All Call Forwarding options can be configured from the phone.
  • Page 34 6. Customizing Your Phone 445HD IP Phone To configure call forwarding on multiple lines: Open the Forward screen (press the Forward softkey when the screen is in idle state). Navigate to and select the line extension on which to configure call forwarding; the Automatic Forward screen is displayed, as shown in the previous instruction set.

  • Page 35: Configuring Time And Date Settings

    6. Customizing Your Phone 445HD IP Phone Configuring Time and Date Settings This section shows how to make sure the NTP server is enabled, configure enabling / disabling obtaining time zone from the DHCP server, configure the time format and configure the date format.
  • Page 36 6. Customizing Your Phone 445HD IP Phone In the Date and Time screen shown above, select Obtain Time Zone from DHCP. If 'Obtain Time Zone from DHCP' is set to Disabled, inform the network administrator. Only the network administrator can change the setting on the phone because it is password secured.

  • Page 37: Configuring Screen Brightness

    6. Customizing Your Phone 445HD IP Phone Configuring Screen Brightness The phone's screen supports different brightness levels. You can choose the level that suits you best. To configure screen brightness: Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness).

  • Page 38: Configuring A Default Audio Device

    6. Customizing Your Phone 445HD IP Phone Configuring a Default Audio Device Users can configure a default audio device. This is the device that’s used when the user presses the Accept key to answer calls or when the user dials using speed dial.

  • Page 39: Adjusting Volume

    6. Customizing Your Phone 445HD IP Phone Adjusting Volume The phone allows you to adjust Ring volume ◼ Tone volume (e.g., dial tone) ◼ Handset volume ◼ Speaker volume ◼ Headset volume ◼ 6.9.1 Adjusting Ring Volume The volume of the phone's ring alerting you to an incoming call can be adjusted to suit personal preference.

  • Page 40: Adjusting Handset Volume

    6. Customizing Your Phone 445HD IP Phone After adjusting, the Tones Volume bar disappears from the screen. 6.9.3 Adjusting Handset Volume The volume of the handset can be adjusted to suit personal preference. The adjustment is performed during a call or when making a call. The newly adjusted level applies to all subsequent handset use.

  • Page 41: Managing Your Personal Directory

    6. Customizing Your Phone 445HD IP Phone After you have completed adjusting the volume, the Headset Volume bar disappears from the screen. 6.10 Managing your Personal Directory The phone supports the Personal directory. • You can add, edit and delete contacts in the Personal directory.

  • Page 42: Editing Contact Information

    6. Customizing Your Phone 445HD IP Phone In the 'Add Contact' screen, key in the ‘Name’ of the new contact. Navigate down and key in the new contact's office phone number. [Optionally] Navigate down and key in the new contact's home and mobile numbers as well.

  • Page 43: Deleting A Contact From The Personal Directory

    6. Customizing Your Phone 445HD IP Phone Edit the contact’s details and press Save. 6.10.3 Deleting a Contact from the Personal Directory Contacts can be deleted from the Personal directory. This can be necessary if they leave the company, for example.

  • Page 44: Searching For A Contact In The Personal Directory

    6. Customizing Your Phone 445HD IP Phone 6.10.4 Searching for a Contact in the Personal Directory The search feature enables you to quickly and easily locate a contact in a directory. The feature increases user productivity, especially if you have a long list of contacts.

  • Page 45: Programmable Softkeys (Psks)

    6. Customizing Your Phone 445HD IP Phone 6.11 Programmable Softkeys (PSKs) Located under your phone's LCD are four configurable softkeys. The idle screen by default displays (from left to right) Contacts, Missed, Forward, and DnD softkeys. PSKs can only be configured by the network administrator (see the Administrator's Manual).

  • Page 46: Customized Ui Experience

    6. Customizing Your Phone 445HD IP Phone 6.11.1 Customized UI Experience Only the network administrator can configure this feature. See the phone's Administrator’s Manual for more information. Users and / or enterprise management can ask their network manager to customize the New Call screen, Ongoing call screen and/or Idle screen.

  • Page 47: Configuring A Function/Programmable Key As A Speed Dial

    6. Customizing Your Phone 445HD IP Phone 6.12 Configuring a Function/Programmable Key as a Speed Dial Functional keys are available with expansion module. Speed dials are private. They're for each user's own personal use. They're preserved even if you sign out, sign in as another user, sign out as that user, and then sign in again as your own user.

  • Page 48: Configuring A Programmable Key For Speed Dialing Via Calling Line Of Choice

    6. Customizing Your Phone 445HD IP Phone 6.12.1 Configuring a Programmable Key for Speed Dialing via Calling Line of Choice You can configure a Programmable Key for speed dialing to be initiated by a speed dial calling line of your choice. The feature only applies to a conference phone configured with multiple lines.

  • Page 49: Configuring A Speed Dial Key In The Sidecar Fields

    6. Customizing Your Phone 445HD IP Phone 6.12.4 Configuring a Speed Dial Key in the Sidecar Fields You can configure up to 33 Speed Dials in the sidecar fields. To configure a Speed Dial key in a sidecar field: On the sidecar, long-press a button adjacent to a field.

  • Page 50: Editing A Speed Dial

    6. Customizing Your Phone 445HD IP Phone 6.12.5 Editing a Speed Dial Editing a speed dial will usually be necessary if a contact's phone number changes. To edit a speed dial: In the phone's idle screen, long press the Function/Programmable Key.

  • Page 51: Configuring A Function/Programmable Key As A Key Event

    6. Customizing Your Phone 445HD IP Phone 6.13 Configuring a Function/Programmable Key as a Key Event Any of the Function/Programmable Keys can be configured as a Key Event. In the figure below, for example, Function/Programmable Key 1 has been configured as a ‘Calendar’ Key Event. Pressing it opens the Calendar screen.

  • Page 52: Configuring A Function/Programmable Key For Direct Voice Dialing

    Any of the Function/Programmable Keys can be configured for Direct Voice Dialing. The phone is directly integrated with AudioCodes' Voca services to allow voice dialing to any other user in same corporate directory. To enable the service, the user must add a VocaNOM function key.
  • Page 53 6. Customizing Your Phone 445HD IP Phone Alternatively, you can press the MENU hard key, press the Keys item; that opens the functional key settings screen. Press < or > to navigate to and select Voca and then make sure the key is displayed in the idle screen and that it is active.

  • Page 54: Configuring A Function/Programmable Key For Paging

    6. Customizing Your Phone 445HD IP Phone 6.15 Configuring a Function/Programmable Key for Paging Any of the Function/Programmable Keys can be configured to page a group. The feature allows live announcements to be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence.

  • Page 55: Deleting A Function/Programmable Key

    6. Customizing Your Phone 445HD IP Phone 6.16 Deleting a Function/Programmable Key A Function/Programmable Key can be deleted after you configure it if you no longer find it useful (for example). To delete a key event: In the phone's idle screen, long press the Function/Programmable Key.

  • Page 56: Performing Basic Operations

    7. Performing Basic Operations 445HD IP Phone Performing Basic Operations This section describes basic phone operations: Using Audio Devices You can use any of the following audio devices on the phone for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle.

  • Page 57: Managing Calls

    7. Performing Basic Operations 445HD IP Phone Managing Calls The screen that is displayed after dialing provides the following information: The name of the calling (in the figure below it is John Kenedy) ◼ The number (or name) of the calling party ◼...

  • Page 58: Dialing

    7. Performing Basic Operations 445HD IP Phone 7.2.1 Dialing This section describes dialing options: To dial a regular-digits phone number: On the keypad, key the digit of a regular phone number; the touch screen displays the digits in the New Call field.

  • Page 59: Redialing

    7. Performing Basic Operations 445HD IP Phone Press the Dial softkey to call the URL. 7.2.2 Redialing You can redial a number you previously dialed. To redial: Press the REDIAL hard key on the phone; the Dialed Calls screen is displayed, listing in...

  • Page 60: Dialing A Missed Call

    7. Performing Basic Operations 445HD IP Phone 7.2.3 Dialing a Missed Call The phone logs all missed calls. The screen in idle state displays the number of missed calls. To dial a missed call: Press the Missed softkey displayed in the idle screen.

  • Page 61: Answering Calls

    7. Performing Basic Operations 445HD IP Phone Answering Calls The phone indicates an incoming call as follows: ◼ The screen displays incoming call icon together with the caller’s phone number (or contact name if listed in the phone directory): ◼...

  • Page 62: Rejecting Incoming Calls

    7. Performing Basic Operations 445HD IP Phone Rejecting Incoming Calls An incoming call can be rejected if for example you are busy or unavailable to take the call. The caller on the other side will hear a busy tone from your phone.

  • Page 63: Viewing The Call Log

    7. Performing Basic Operations 445HD IP Phone Viewing the Call Log The phone logs calls that are missed, received and dialed. To view missed calls: Configure a Programmable Softkey with a ‘Missed calls’ key event or touch Menu > Call Log >...
  • Page 64 7. Performing Basic Operations 445HD IP Phone  Duration The duration of the call (if answered) The call history lists are stored from the newest to oldest entries. The maximum ◼ number of entries for each call history type is 20. Once this maximum is attained, the oldest entry is deleted and replaced with the new entry.

  • Page 65: Using Multiple Lines

    7. Performing Basic Operations 445HD IP Phone Using Multiple Lines Your phone supports up to 30 lines. Each is configured with its own extension number. The figure below displays the idle screen of a phone set up with two lines whose extensions are ‘1002’ and ‘1010’.

  • Page 66: Making Multiple Line Calls

    7. Performing Basic Operations 445HD IP Phone 7.9.4 Making Multiple Line Calls Your phone supports multiple line calls. Calls can run simultaneously on each line. You can therefore have up to 12 calls running simultaneously, where one is active and 11 are on hold.

  • Page 67: Toggling Between Calls On The Same Line

    7. Performing Basic Operations 445HD IP Phone 7.9.6 Toggling Between Calls on the Same Line You can toggle between calls on the same line. How you toggle depends on whether the first-placed call is active or the second-placed call is active.

  • Page 68: 7.10.1.1 If Paged When In A Regular Call And Barge-In Is Disabled

    7. Performing Basic Operations 445HD IP Phone 7.10.1.1 If Paged when in a Regular Call and Barge-in is Disabled If you're in a call when paged and the 'Barge-in' feature was disabled by your network administrator, you're prompted to accept/reject the paged call.

  • Page 69: 7.10.1.2 If Paged When In A Regular Call And Barge-In Is Enabled

    7. Performing Basic Operations 445HD IP Phone 7.10.1.2 If Paged when in a Regular Call and Barge-in is Enabled If you're in a call when paged and the 'Barge-in' feature was enabled by your network administrator, the paging call barges into the regular call which is put on hold.

  • Page 70: Performing Advanced Operations

    8. Performing Advanced Operations 445HD IP Phone Performing Advanced Operations This section describes how to perform advanced operations. Answering Waiting Calls You can accept a call on an extension on which there already is an active call. To answer a waiting call:...
  • Page 71 8. Performing Advanced Operations 445HD IP Phone To enable / disable the call waiting feature, see Section 6.3. - 65 -...

  • Page 72: Placing Calls On Hold

    8. Performing Advanced Operations 445HD IP Phone Placing Calls On Hold You can place a call on hold in order to answer an incoming call (see Section 7.1) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)).

  • Page 73: Handling Multiple Incoming Calls

    8. Performing Advanced Operations 445HD IP Phone When activated, the prompt Dialing <ext> within <x>s is indicated in the LCD (remote extension and timer). If activated in Multiple Line mode, (Line <n>) (line number) is also indicated in the LCD.

  • Page 74: Using A Speed Dial To Call A Contact

    8. Performing Advanced Operations 445HD IP Phone Using a Speed Dial to Call a Contact To quickly place a call you can press the Function/Programmable key that you configured for speed dialing. To configure a Function/Programmable key for speed dialing, see Section 6.12, Configuring a Function/Programmable Key as a Speed Dial.

  • Page 75: Accessing Speed Dials When In A Call

    8. Performing Advanced Operations 445HD IP Phone Accessing Speed Dials when in a Call You can access your speed dials when in a call to (for example): transfer the call to a third party ◼ add a participant to a conference ◼...

  • Page 76: Transferring Calls

    8. Performing Advanced Operations 445HD IP Phone Transferring Calls You can transfer a call to another party using blind transfer (default) or consultative transfer. Transfer Method Description Blind Connects another party to a third party before the third party answers.

  • Page 77: Performing A Consultative Transfer

    8. Performing Advanced Operations 445HD IP Phone 8.8.2 Performing a Consultative Transfer You can consult with a third party before transferring a second party to the third party. This consultation (semi-attended) transfer can be performed using the Trans. softkey or the TRANSFER key on the phone.

  • Page 78: Transferring A Call To A Remote Party On Hold

    8. Performing Advanced Operations 445HD IP Phone 8.8.3 Transferring a Call to a Remote Party on Hold This feature allows you to transfer a call to another person with whom a call has been established, by selecting the call from a list of calls. You can consult with any person with whom a call has been established, without needing to use the Consultation Transfer procedure.

  • Page 79: Merging Calls Into A Conference Call

    8. Performing Advanced Operations 445HD IP Phone 8.8.4 Merging Calls into a Conference Call When in a call, you can add another participant and then merge all into a conference call. Merging is therefore similar to adding a participant to a conference. It can be performed on the phone softkey or through the Skype for Business client if the user is paired.

  • Page 80: Merging A Call With A Call On Hold

    8. Performing Advanced Operations 445HD IP Phone 8.8.5 Merging a Call with a Call on Hold This feature lets you merge a call with an existing (active) call. To activate the feature: Press the Call Menu softkey, select Merge calls and then select the preferred option.

  • Page 81: Activating Do Not Disturb

    8. Performing Advanced Operations 445HD IP Phone Activating Do Not Disturb The Do Not Disturb (DnD) feature stops the phone from ringing if anyone calls. If DnD is activated and someone calls: ◼ The caller hears a tone indicating that your phone is busy.
  • Page 82 8. Performing Advanced Operations 445HD IP Phone Press the DnD softkey; the ‘no entry’ icon is no longer displayed on the screen and your phone will now ring for incoming calls. [Support pending] If your enterprise deployed a BroadSoft server, your network administrator can control the DnD on the phone from the BroadSoft server.

  • Page 83: Retrieving Voice Mail Messages

    8. Performing Advanced Operations 445HD IP Phone 8.10 Retrieving Voice Mail Messages Voicemail is indicated per line in the phone’s idle screen when the phone is in a multi-line configuration. You can determine if new messages are in your Voice Mail if: ◼...

  • Page 84: Parking A Call

    8. Performing Advanced Operations 445HD IP Phone 8.11 Parking a Call A call can be transferred to a "parking lot" where it can be picked up on any other phone in the enterprise by a party who dials a retrieval number to retrieve it. The retrieval number is configured in the server's parking lot parameter by the network administrator.

  • Page 85: Blf Call Pickup

    8. Performing Advanced Operations 445HD IP Phone To use the feature: When you are in a call, press the configured button adjacent to the sidecar field. Go to the ◼ other phone on which you want to pick up the parked call. Pick it up on that phone.

  • Page 86: Muting The Microphone

    8. Performing Advanced Operations 445HD IP Phone When the call is established, press the Conference softkey, enter the next participant to add to the conference and then press the now activated Dial softkey. To view conference information: In the Conference screen, press the Call Menu softkey and then select Conference Info.

  • Page 87: Paging

    8. Performing Advanced Operations 445HD IP Phone 8.15 Paging This feature allows live announcements to be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence at a certain venue. The paged announcement is multicast via a designated group IP address, in real time, on all idle phones in the group, without requiring listeners to pick up their receivers.

  • Page 88: Receiving An Incoming Paging Call

    8. Performing Advanced Operations 445HD IP Phone 8.15.3 Receiving an Incoming Paging Call Others in your group can page you. To receive a paging call from another in your group: View in your phone's screen which group is paging you and listen for the announcement.
  • Page 89 8. Performing Advanced Operations 445HD IP Phone If you then press the End softkey, the paging call is terminated and you're given the option to Resume the regular call. If you pressed the Reject softkey when the paging call came in, it would have been rejected (not heard) and the regular call would have continued.

  • Page 90: Configuring Bluetooth On The Phone

    Supported in specific regions such as the USA, Canada, the European Union, ◼ Switzerland, South Africa and Israel, and requires a specific CPN with a ‘BW’ suffix when ordering. For an updated list of supported regions, contact AudioCodes. To enable Bluetooth on the phone: Access the Bluetooth screen (Menu > Settings):...
  • Page 91 8. Performing Advanced Operations 445HD IP Phone When the phone is connected via Bluetooth, its battery level is visually indicated adjacent to the ‘Connected’ indication. Bluetooth connectivity is indicated on the upper bar by the Bluetooth icon. indicates Bluetooth is enabled, not paired.

  • Page 92: Troubleshooting

    Verify that the headset volume level is adjusted adequately (see ◼ properly Section 5.13.5). Can’t connect to Change the username format from audiocodes/someone to ◼ displayed in Exchange someone@audiocodes.com to sign in to the phone. the idle screen - 86 -...

  • Page 93: A Specific Third-Party Features

    A. Specific Third-Party Features 445HD IP Phone Specific Third-Party Features Support pending. This appendix describes phone features that are only applicable to specific third parties. Ribbon Communications Genband SLA The following Kandy Business Solutions (KBS) softswitch solution features can be configured: Shared Line Appearance (SLA) ◼...

  • Page 94: Broadsoft

    A. Specific Third-Party Features 445HD IP Phone BroadSoft A.2.1 Shared Call Appearance The SCA feature enables multiple phones to be associated in an SCA group so that calls can be made or received on any phone in the group. •...

  • Page 95: Demonstrating The Sca Feature's Capabilities

    A. Specific Third-Party Features 445HD IP Phone Table A-1: LED Behaviors on an IP Phone in an SCA Group State Phone LED Behavior When the phone is in idle state No LED indications on any phones No behavior Solid green...
  • Page 96 A. Specific Third-Party Features 445HD IP Phone Figure A-3: Phones in the SCA Group Ring, Alerting to an Incoming Call Phone 1 answers: Figure A-4: Phone 1 after Answering the Incoming Call In the figure above: • Phone 1's line key LED is illuminated steady green.
  • Page 97 A. Specific Third-Party Features 445HD IP Phone Figure A-5 below shows phone 2 after phone 1 answers. Figure A-5: Phone 2 after Phone 1 Answers In the figure above: • Phone 2's line key LED is illuminated steady red. •...

  • Page 98: Monitored Lines Based On Broadsoft's Broadworks Blf Service

    A. Specific Third-Party Features 445HD IP Phone A.2.2 Monitored Lines Based on BroadSoft's BroadWorks BLF Service This section shows how to configure Monitored Lines based on the BroadWorks BLF service, typically used by executive assistants or front desk operators to monitor lines in the network.

  • Page 99: Contact Synchronization

    A. Specific Third-Party Features 445HD IP Phone Contact Synchronization A.2.3.2 Contact directories are pulled directly from the BroadWorks server. Case-insensive Abc name search is performed instantly. Supported directories are Group Directory, Enterprise Directory, Group Common, Enterprise Common and Personal Directory. The feature cannot coexist with contacts saved locally on the phone.

  • Page 100: Listening In Capability For Call Center Supervisors

    A. Specific Third-Party Features 445HD IP Phone A.2.8 Listening in Capability for Call Center Supervisors Call center supervisors can pick up an operator's phone and listen in on the conversation that the operator is conducting on headphones with the customer, without the customer at the other end sensing that the supervisor is listening in (because the supervisor is in effect muted).

  • Page 101: Genesys' Contact Centers

    A. Specific Third-Party Features 445HD IP Phone Genesys' Contact Centers This section shows how to use AudioCodes IP phones in Genesys contact centers. The section is intended mainly for agents / hotline operators. A.3.1 Using the BroadSoft ACD Genesys Contact Center phones support the BroadSoft ACD. The table below shows how to use the functionalities.

  • Page 102: Presence Management

    A. Specific Third-Party Features 445HD IP Phone A.3.2 Presence Management This section describes how to login to and logout from the Call Center SIP server and to update your presence status when the ACD (Automatic Call Distribution) feature is enabled.

  • Page 103: Listening In Capability For Call Center Supervisors

    A. Specific Third-Party Features 445HD IP Phone Select the Always option or scroll down and select the Busy or No Reply option. Enter the Number to Forward to, or scroll down and select Select from Directory in which you can choose a contact number to which to forward calls.
  • Page 104 Contact us: https://www.audiocodes.com/corporate/offices-worldwide Website: https://www.audiocodes.com/ ©2021 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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