Action
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Imaging chip compatibility service check
Action
Step 1
Verify if the imaging unit is supported by this device.
Is the imaging unit supported?
Step 2
Insert a supported imaging unit.
Does the error remain?
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Media size mismatch service check
Action
Step 1
a
Make sure the media size setting matches the paper in the tray.
b
Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
c
Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
Does the error remain?
Step 2
Check the input tray for damage.
Is it free of damage?
Yes
Contact the next level
of support.
Yes
Go to step 3.
Go to step 3.
Contact the next level
of support.
Yes
Go to step 2.
Go to step 3.
Diagnostic information
89
4514-6xx
No
The problem is solved.
No
Go to step 2.
The problem is solved.
The problem is solved.
No
The problem is solved.
Replace the input tray.