Action
Step 4
Check the fuser gears and rollers for damage.
Are they free of damage?
Step 5
Does the error remain?
23y paper jams
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1
Pull the tray completely out of the printer.
Yes
Go to step 5.
Contact the next level
of support.
Diagnostic information
59
4514-6xx
No
Replace the fuser. See
"Fuser removal" on
page
263.
The problem is solved.