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Lexmark MS517dn Service Manual

Lexmark MS517dn Service Manual

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User manual (247 pages)

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MS510, MS517dn, MS610,

MS617dn, M1145, and M3150

printers

4514-63x, -64x

Service Manual

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Start diagnostics

•

Maintenance

•

Safety and notices

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Trademarks

•

Index

December 06, 2021

P/N 12G2826

www.lexmark.com

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Summary of Contents for Lexmark MS517dn

Page 1 MS510, MS517dn, MS610, MS617dn, M1145, and M3150 printers 4514-63x, -64x Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index December 06, 2021 www.lexmark.com P/N 12G2826...
Page 2: Product Information
Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Page 3: Table Of Contents
4514-6xx Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............13 Laser notices................................13 Safety information.............................. 16 Service conventions and change history..........21 Change history..............................21 General information................... 29 Printer model conﬁgurations..........................29 Media guidelines............................... 29 Paper guidelines................................29 Using recycled paper and other office papers....................32 Using specialty media ..............................
Page 4 4514-6xx Vertical dark bands check............................65 Vertical dark streaks with print missing check ....................66 White streaks and voided areas check ......................... 69 Fine lines are not printed correctly (speciﬁcally Chinese characters) check ..........71 Clipped pages or images check..........................72 Compressed images appear on prints check.......................74 Incorrect margins on prints check ..........................
Page 5 Memory full [38] ................................117 Network [x] software error [54] ..........................118 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................118 Not enough free space in ﬂash memory for resources [52] ................118 Printer had to restart. Last job may be incomplete....................119 Reinstall missing or unresponsive cartridge [31.xy] ....................119...
Page 6 4514-6xx Unsupported toner cartridge service check .......................126 Printer/cartridge mismatch service check ......................127 Unsupported imaging unit service check ......................127 Imaging unit smart chip contact service check ....................128 Toner smart chip compatibility service check.....................128 Imaging chip compatibility service check ......................129 Media size mismatch service check........................129 Supplies mismatch service check..........................130 Insufficient memory service check .........................131...
Page 7 4514-6xx Controller board service check ..........................165 Control panel button service check ........................166 Control panel service check............................ 167 Toner starvation service check ..........................167 USB print service check ............................168 Network service check .............................169 Service menus................... 173 Understanding the printer control panel....................173 Using the printer control panel..........................
Page 8 4514-6xx Disk Encryption ................................195 Wipe All Settings ................................195 Font Density.................................195 Font Sharpening .................................195 Reduced Curl................................195 Require Standby .................................196 A5 Loading...................................196 UI Automation................................196 Key Repeat Initial Delay ............................197 Key Repeat Rate ................................. 197 Clear Supply Usage History.............................197 Clear Custom Status ..............................197 USB Speed...................................197 Automatically Display Error Screens ........................198 USB PnP..................................198...
Page 9 4514-6xx Left cover removal ..............................228 Main drive gearbox removal...........................229 MPF solenoid removal ..............................231 MPF gearbox removal ..............................234 Reverse solenoid removal ............................237 Cartridge gearbox removal.............................238 Duplex gear assembly removal ..........................239 Right side removals............................241 Right cover removal..............................241 Right cover removal (MS610de)..........................241 Tray present sensor removal..........................242 Cooling fan duct removal ............................243 Cooling fan removals..............................243...
Page 10 4514-6xx Toner density sensor removal..........................295 Media present sensor removal ..........................297 Trailing edge sensor removal..........................299 Media present sensor ﬂag removal........................299 ACM assembly removal ............................303 Pick/Lift motor gearbox removal ...........................305 Rear side removals............................307 Dust cover removal..............................307 Rear door and cover removal..........................307 Narrow media/bin full sensor removal.........................308 Redrive assembly removal............................310 Redrive shaft removal..............................313...
Page 11 4514-6xx Assembly 5: Option trays..........................349 Assembly 6: Maintenance kits........................351 Assembly 7: Power cords..........................355 Assembly 8: Miscellaneous.......................... 357 Printer speciﬁcations................359 Product power consumption........................359 Electrical speciﬁcations..........................359 Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020............359 Operating clearances............................ 360 Acoustics................................360 Operating environment..........................
Page 12 4514-6xx Part name index..................393 Table of contents...
Page 13: Notices And Safety Information
4514-6xx Notices and safety information Laser notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 14 4514-6xx Aviso de láser Esta impresora se ha certiﬁcado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certiﬁcada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 15 4514-6xx Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 16: Safety Information
4514-6xx Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작 동하는 공칭 7밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 17 4514-6xx AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les réglementations locales.
Page 18 4514-6xx PRECAUCIÓN: POSIBLES DAÑOS PERSONALES La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las instrucciones del fabricante y las normativas locales. Informações de Segurança •...
Page 19 4514-6xx 安全信息本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商 • 不对安全性负责。本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。 • 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采 • 取必要的预防措施。当心一可能的伤害：本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再充电、拆解或焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。 Notices and safety information...
Page 20 4514-6xx...
Page 21: Service Conventions And Change History
310. • Added a note in the description of the following parts in the Parts catalog chapter: – Redrive assembly (MS510dn, MS517dn and M1145) (PN 40X8298) – Redrive assembly (MS610dn, MS617dn and M3150dn) (PN 40X8437) – Redrive assembly (MS610de, and M3150) (PN 40X8438) “Frame”...
Page 22 Changed the machine type/ model number of the Bolt model MS617dn to 4514‑635 • Updated the description of the affected part numbers regarding missing Bolt models. – Added MS517dn to the following parts: • Rear door and cover (40X8054) •...
Page 23 4514-6xx • Maintenance kit, 100 V (40X8440) • Maintenance kit, 110 V (40X8433) • Maintenance kit, 220 V (40X8435) • Forms and Barcode Card (41X0855) • Forms and Barcode + Simpliﬁed Chinese Font (41X0857) • Forms and Barcode + Japanese Font (41X0859) •...
Page 24 • Added "MS517dn" and “MS617dn” in the cover. • Added "MS517dn" and “MS617dn” in the introduction to the “General information" chapter. • Added 41X2013 and 41X2017 to the revised topic "Control panel" in the "Parts catalog" chapter. December 9, 2016 •...
Page 25 4514-6xx June 2, 2016 • Updated the “Miscellaneous” topic in the “Parts catalog” chapter. – Updated the description for 40X8526. – Added 41X0568. • Updated the graphic of the “Electronics 2” topic in the “Parts catalog” chapter. March 23, 2016 •...
Page 26 4514-6xx • Updated “Laser scanning unit (LSU) removal” on page 316 to add a note regarding the sequence of tightening the screws when reinstalling the polygon LSU. August 7, 2015 • Updated “Electronics 1” on page 339 to add video cable with part number 41X0913, which is applicable only to models with galvo LSU.
Page 27 4514-6xx October 9, 2014 • Updated the illustration of Electronics 2 parts catalog assembly to show the correct toner cartridge smart chip contact. September 22, 2014 • Replaced part number 40X8274 with 40X9181. August 15, 2014 Updated the following service checks: •...
Page 28 4514-6xx • Updated the error code mapping for the paper jams. October 22, 2013 • Added part number 40X9654. • Deleted part numbers 40X8525 and 40X8526. September 19, 2013 • Added part number 40X9651. August 13, 2013 • Added “Restoring the printer conﬁguration after replacing the controller board” under Removal precautions. •...
Page 29: General Information
4514-6xx General information Printer model conﬁgurations The Lexmark MS510, MS610, M1145, and M3150 are network‑capable, multi‑function laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models: Model Conﬁgurations...
Page 30 4514-6xx Weight The printer trays can automatically feed paper weights up to 120‑g/m (32‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 163‑g/m (43‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m (20‑lb) bond grain long paper.
Page 31 4514-6xx • Preprinted papers that require a registration (the precise print location on the page) greater or lesser than +/‑2.5 mm (+/‑0.10 inch), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms: •...
Page 32: Using Recycled Paper And Other Office Papers
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 33 Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 34: Supported Paper Sizes, Types, And Weights
4514-6xx • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty. •...
Page 35 4514-6xx Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement...
Page 36: Data Security Notice
4514-6xx Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Plain paper Card stock Transparencies Recycled Glossy paper Paper labels Vinyl labels Bond Envelope Rough envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 37: Tools Required For Service
4514-6xx • Hard disk memory—The printer hard disk is designed for printer-speciﬁc functionality and cannot be used for the long‑term storage of data that is not print-related. The hard disk can retain buffered user data from complex print jobs, form data, and font data. To erase volatile memory, turn off the printer.
Page 38 4514-6xx...
Page 39: Diagnostics And Troubleshooting
Before you start the troubleshooting procedures, perform the following checks: • Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. •...
Page 40: Fixing Print Quality Issues
Before troubleshooting speciﬁc print problems, complete the following initial print quality check: • Use only genuine Lexmark supplies. Third-party supplies may cause print quality problems. • The printer must be in a location that follows the recommended operating environment speciﬁcations.
Page 41: Gray Background Or Toner Fog Check
Step 2 Go to step 4. Go to step 3. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 42 4514-6xx Actions Step 4 Go to step 5. Go to step 6. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
Page 43: Blank Pages Check
4514-6xx Actions Step 8 Go to step 9. The problem is solved. Reseat the connections. Does the problem remain? Step 9 Go to step 10. The problem is solved. Note: Poor electrical contact to the photoconductor is the most likely source of a full page background defect. Remove any contamination from the photoconductor charge contact (C) on the right side of the frame.
Page 44 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 45 4514-6xx Actions Step 5 Go to step 6. Go to step 7. Check the coupler to make sure that it is not stuck in the retracted position. While slowly closing the door, observe the coupler to see if it moves inward. Note: With the imaging unit removed, the coupler should retract with the door open and move inward when the front door is closed.
Page 46 4514-6xx Actions Step 6 Go to step 7. The problem is solved. Reach inside the printer and manually reposition the coupler in the direction of the red arrow as shown. Does the problem remain? Step 7 Go to step 8. Contact the next level of support.
Page 47 4514-6xx Actions Step 10 Go to step 11. The problem is solved. Replace the cable. Does the problem remain? Step 11 Go to step 13. Go to step 12. Check the transfer roller for proper installation. If necessary, remove and then reinstall the transfer roller. Check the transfer roller for contamination and damage.
Page 48 4514-6xx Actions Step 13 Go to step 14. The problem is solved. Check the coupler for signs of damage. The coupler is located on the main drive motor. • Good condition • Bad condition If the coupler is damaged, then replace the main drive motor. Does the problem remain? Step 14 Go to step 15.
Page 49: Solid Black Pages Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 50 4514-6xx Actions Step 3 Go to step 4. Go to step 5. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
Page 51 4514-6xx Actions Step 6 Go to step 7. Go to step 8. Check if the imaging unit contact (C) is contaminated, broken, or bent out of proper position. Is the contact contaminated, broken, or bent out of proper position? Step 7 Contact the next The problem is level of support.
Page 52: Print Is Too Dark Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 53 4514-6xx Actions Step 7 Go to step 8. The problem is solved. Make sure that the paper loaded is from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Does the problem remain? Step 8 Go to step 9.
Page 54: Print Is Too Light Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 55 4514-6xx Actions Step 5 Go to step 6. Go to step 7. Check the shutter on the imaging unit for signs of damage. Note: The shutter opens to receive toner from the toner cartridge. Is the shutter on the imaging unit working properly? Step 6 Go to step 7.
Page 56: Paper Curl Check
4514-6xx Actions Step 12 Go to step 13. The problem is solved. Replace the cartridge gearbox. See “Cartridge gearbox removal” on page 238. Does the problem remain? Step 13 Go to step 15. Go to step 14. Check connection JCART1 on the controller board and the connection on the cartridge gearbox.
Page 57 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 58: Folded Or Wrinkled Paper Check
Go to step 2. The problem is solved. Check if the printer is using a non-Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then do not replace the imaging unit. Refer the users to their cartridge supplier.
Page 59: Repeating Defects Check
4514-6xx Repeating defects check Actions Step 1 Go to step 2. Go to step 3. From the control panel, navigate to: Menu > Help > Print Defects Guide Using the Print Defects Guide, check if the distance between the defects is equal to any of the following: •...
Page 60: Skewed Print Check
4514-6xx Skewed print check Actions Step 1 Go to step 3. Go to step 2. Check the guides in the tray where the skewed prints are sourced from. Note: If paper is sourced from the MPF, then proceed to step Does the position of the guides match the paper loaded? Step 2 Go to step 3.
Page 61 4514-6xx Actions Step 7 Go to step 8. The problem is solved. Perform a print test. From the Diagnostics menu, select PRINT TESTS > Tray [x]. Note: [x] refers to the tray where the skewed prints are sourced from. Does the problem remain? Step 8 Go to step 15.
Page 62: Streaked Vertical Lines Appear On Prints Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 63: Horizontal Light Bands Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 64: Vertical Light Bands Check
Actions Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, refer the users to their cartridge supplier.
Page 65: Vertical Dark Bands Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 66: Vertical Dark Streaks With Print Missing Check
4514-6xx Actions Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the toner cartridge and imaging unit. Does the problem remain? Step 4 Go to step 5. The problem is solved. If a bright light enters the right side of the printer, then move the printer to avoid the bright light.
Page 67 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 68 4514-6xx Actions Step 5 Go to step 6. The problem is solved. Replace the imaging unit. Does the problem remain? Step 6 Go to step 7. Go to step 8. Check if the imaging unit contacts (C) are contaminated or bent out of proper position.
Page 69: White Streaks And Voided Areas Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, do not replace the imaging unit. Refer the users to their cartridge supplier.
Page 70 4514-6xx Actions Step 5 Go to step 6. Go to step 7. Check the shutter tab (A) on the toner cartridge for signs of damage. Is the shutter tab damaged? Step 6 Go to step 7. The problem is solved. Replace the imaging unit and the toner cartridge.
Page 71: Fine Lines Are Not Printed Correctly (Specifically Chinese Characters) Check
4514-6xx Actions Step 9 Contact the next The problem is level of support. solved. Clean or repair the imaging unit contacts. Does the problem remain? Step 10 Go to step 12. Go to step 11. Check connection JPS1 on the controller board and all the connections on the power supply.
Page 72: Clipped Pages Or Images Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 73 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 74: Compressed Images Appear On Prints Check
4514-6xx Actions Step 7 Go to step 8. Contact the next level of support. Check the imaging unit contact block (B) for damage or improper installation. Is the imaging unit contact block damaged or improperly installed? Step 8 Contact the next The problem is level of support.
Page 75: Incorrect Margins On Prints Check
4514-6xx Actions Step 1 Go to step 2. Go to step 3. Remove the imaging unit, and then inspect the white photoconductor coupler (A). The coupler should be ﬁrmly connected to the imaging unit and should not freely rotate. Does the coupler move freely or appear damaged? Step 2 Go to step 3.
Page 76: Toner Rubs Off Check
4514-6xx Actions Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray according to the size of the paper loaded. Does the problem remain? Step 2 Go to step 3. The problem is solved. Do one of the following: •...
Page 77: Toner Specks Appear On Prints Check
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 78 Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Page 79: Paper Jams
4514-6xx Paper jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 80: Understanding Jam Messages And Locations
4514-6xx • Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer. Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer Settings. • Store paper according to manufacturer recommendations.
Page 81: [X]-Page Jam, Open Front Door. [20Y.xx]
4514-6xx Area Printer control panel What to do message Multipurpose [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and feeder feeder. [250.xx] then remove the jammed paper. Front door [x]‑page jam, open front door. Open the front door, then remove the toner cartridge, [20y.xx] imaging unit, and jammed paper.
Page 82 4514-6xx Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Lift the green ﬂap in front of the printer. Place the imaging unit aside on a ﬂat, smooth surface.
Page 83 4514-6xx Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 84: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
4514-6xx [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. From the printer control panel, press to clear the message and continue printing. [x]‑page jam, open rear door.
Page 85 4514-6xx Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Diagnostics and troubleshooting...
Page 86: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
4514-6xx [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the tray completely out of the printer. Locate the blue lever, and then pull it down to release the jam.
Page 87: [X]-Page Jam, Open Tray 1. [241.Xx]
4514-6xx Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open tray 1. [241.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 88: [X]-Page Jam, Open Tray [X]. [24Y.xx]
4514-6xx Insert the tray. From the printer control panel, select Next > > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located. Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 89: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
4514-6xx Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, ﬁrmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 90: 200 Paper Jams
4514-6xx 200 paper jams 200 paper jam messages Notes: • Some error messages are applicable only to printer models with a polygon LSU (laser scanning unit). • If the sixth digit character assigned to the serial number of the printer is in the P–Z range, then the printer is installed with a polygon LSU (example: 4514 2ZHH 007CR).
Page 91 4514-6xx Error code Description Action 200.24 Measured gap at input sensor too small to meet Go to “Sensor (input) image jam service check” video delivery requirements. (Not enough time on page since prior image ﬁnished to start new image). 200.25 Input sensor covered too long.
Page 92 4514-6xx Sensor (input) static jam service check Action Step 1 Go to step 2. Clear the paper path of any media Check the input sensor area for jammed media fragments. fragments. Is the paper path free of partially fed or jammed media? Step 2 Replace the jam Go to step 3.
Page 93 4514-6xx Action Step 3 Go to step 4. Replace the MPF solenoid. See “MPF Check the MPF solenoid for proper operation: solenoid removal” Remove the left cover. on page 231. POR into the Diagnostics menu and perform a feed test: Diagnostics Menu >...
Page 94 4514-6xx Action Step 9 Go to step 10. Replace the input sensor. See “Duplex POR into the Diagnostics menu and perform a sensor test: sensor and input Diagnostics Menu > Base Sensor Test > Input sensor removal” on page 292. Does the sensor state on the control panel display change when it is toggled? Step 10...
Page 95: 201 Paper Jams
4514-6xx Main drive motor control jam service check Action Step 1 Go to step 2. Reseat the cable. Remove the main drive gearbox. Check the main drive gearbox cable for proper connection. Is it properly connected? Step 2 Go to step 3. Replace the main drive gearbox.
Page 96: Paper Jams
4514-6xx Sensor (narrow media) jam service check Action Step 1 Go to step 2. Reseat the cable. Check the narrow media sensor cable JNRW1 for proper connection. Is it properly connected? Step 2 Go to step 3. Replace the narrow media sensor.
Page 97 4514-6xx Error code Description Action 202.17 Page at fuser nip before fuser reached acceptable Go to “Sensor (fuser exit) jam service check” on operating temperature. Page arrived at fuser page earlier than expected, so it was probably staged. 202.22 Cartridge Motor - Motor Underspeed Error. Motor Go to “Sensor (fuser exit) jam service check”...
Page 98: 23Y Paper Jams
4514-6xx 23y paper jams 23y paper jam messages Error code Description Action 230.01 Sheet covering internal duplex sensor during Go to “Duplex service check” on page warm up. 230.02 Paper jam around internal duplex. Go to “Duplex service check” on page 230.03 Internal duplex sensor never made by leading Go to...
Page 99: 241 Paper Jams
4514-6xx Action Step 3 Go to step 4. Replace the duplex gear assembly. See Remove the input tray. “Duplex gear From under the printer, check the duplex gear assembly and assembly removal” duplex link for wear and damage. on page 239.
Page 100 4514-6xx Error code Description Action 241.16 The engine timed out waiting for the tray 1 to Go to “Tray 1 jam service check” on page 101. report 'ready' before the 1st pick attempt. 241.17 Page was not properly picked from tray 1. Have not Go to “Tray 1 jam service check”...
Page 101 4514-6xx Tray 1 jam service check Action Step 1 Replace the index Go to step 2. sensor. Restart the printer. Does it fail to complete the POST sequence and display a 241.xx error? Step 2 Go to step 3. Replace the pick tires.
Page 102 4514-6xx Action Step 9 Go to step 10. Replace the ACM assembly. See “ACM Check the ACM assembly. assembly removal” on page 303. Is it free of wear or damage? Step 10 Go to step 11. Replace the MPF gearbox. See “MPF Check the MPF gearbox.
Page 103: 242-244 Paper Jams
4514-6xx Action Step 4 Go to step 5. The problem is solved. Check the media present ﬂag for damage, and replace if necessary. Does the problem remain? Step 5 “Tray 1 jam The problem is service check” on solved. Check the ACM cable at the JACM1 connector on the controller page 101.
Page 104 4514-6xx Error code Description Action 242.17 Page was not properly picked from tray 2. Have Go to “Option tray jam service check” on not exhausted all pick retry attempts as there are page 108. sheets committed to the paper path from below. 242.19 Tray 2 fail to feed error.
Page 105 4514-6xx 243 paper jam messages Error code Description Action 243.01 Paper over tray 3 pass through sensor on warmup. Go to “Option tray jam service check” on page 108. 243.02 Input sensor detected late feed during a pick retry Go to “Option tray jam service check”...
Page 106 4514-6xx Error code Description Action 243.32 Tray not ready. Go to “Option tray jam service check” on page 108. 243.33 Pick received but detected a tray pulled. Go to “Option tray jam service check” on page 108. 243.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to “Option tray jam service check”...
Page 107 4514-6xx Error code Description Action 244.09 Tray 4 pick motor lost encoder. Go to “Option tray jam service check” on page 108. 244.11 Autocomp Pick / Lift Motor - Encoder Never Go to “Option tray jam service check” on Detected in tray 4. page 108.
Page 108 4514-6xx Error code Description Action 244.45 Motor 2 (Separator/Passthru) motor PWM Go to “Option tray jam service check” on overﬂow error (underspeed). Motor underspeed page 108. (max PWM and motor underspeed, typical accordion jam). 244.46 Motor 2 (Separator/Passthru) motor ramp (end Go to “Option tray jam service check”...
Page 109: 25Y Paper Jams
4514-6xx Action Step 5 Go to step 6. Replace the separator roll Check the separator roll assembly. assembly. See “Separator roll Is it free of wear or damage? assembly removal” on page 320. Step 6 Go to step 7. Replace the tray insert.
Page 110 4514-6xx MPF service check Action Step 1 Go to step 2. Replace the MPF assembly. See “MPF Check the springs, links, and tray guides on the MPF assembly for assembly removal” damage. on page 276. Are they free of damage? Step 2 Go to step 3.
Page 111: Understanding The Printer Messages
Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies. Notes: •...
Page 112: Change [Paper Source] To [Custom String] Load [Paper Orientation]
4514-6xx Change [paper source] to [custom string] load [paper orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then verify that the paper size and type settings are speciﬁed in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to conﬁrm.
Page 113: Defective Flash Detected [51]
4514-6xx • The print job is sent from a ﬂash drive that is no longer attached to the USB port. • The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
Page 114: Incorrect Paper Size, Open [Paper Source] [34]
4514-6xx Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. • From the printer control panel, select Continue to clear the message and print using a different tray. For non‑touch‑screen printer models, press to conﬁrm.
Page 115: Insufficient Memory, Some Held Jobs Will Not Be Restored [37]
4514-6xx Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to conﬁrm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom string] [paper orientation] Try one or more of the following: •...
Page 116: Load [Paper Source] With [Paper Type] [Paper Size] [Paper Orientation]
4514-6xx Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer control panel.
Page 117: Load Manual Feeder With [Paper Type] [Paper Size] [Paper Orientation]
Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 118: Network [X] Software Error [54]
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 119: Printer Had To Restart. Last Job May Be Incomplete
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 120: Replace Imaging Unit, 0 Estimated Pages Remain [84.Xy]
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact customer support at http://support.lexmark.com...
Page 121: Serial Option [X] Error [54]
4514-6xx Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer.
Page 122: Too Many Flash Options Installed [58]
4514-6xx Too many ﬂash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra ﬂash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
Page 123: User Attendance Messages (0-99.99)
4514-6xx User attendance messages (0–99.99) User attendance messages (0‑99.99) Error code Description Action 31.21 Missing or unresponsive imaging unit Go to “Unresponsive imaging unit service check” on page 142. 31.22 Excessive CTLS noise Go to “Unresponsive imaging unit service check” on page 142.
Page 124 4514-6xx Error code Description Action 32.01 Unsupported cartridge Go to “Unsupported toner cartridge service check” on page 126. 32.01 Unsupported imaging unit Go to “Unsupported imaging unit service check” on page 127. 32.05 Printer/supply mismatch. Supply can either be a Go to “Unsupported toner cartridge service toner cartridge, imaging unit, or fuser.
Page 125 4514-6xx Error code Description Action 32.34 Unsupported cartridge Go to “Unsupported toner cartridge service check” on page 126. 32.35 Unsupported imaging unit Go to “Unsupported imaging unit service check” on page 127. 32.37 Unsupported cartridge Go to “Unsupported toner cartridge service check”...
Page 126: Unresponsive Toner Cartridge Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary.
Page 127: Printer/Cartridge Mismatch Service Check
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 128: Imaging Unit Smart Chip Contact Service Check
Step 1 Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Does the problem remain? Step 2 Go to step 3.
Page 129: Imaging Chip Compatibility Service Check
Action Step 1 Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Does the error remain? Step 2 Contact the next The problem is level of support.
Page 130: Supplies Mismatch Service Check
The problem is solved. Check if the toner cartridge and imaging unit are supported and genuine Lexmark supplies. If not, then replace the supplies. Make sure that the supplies are compatible. Note: Do not install a MICR cartridge with a non‑MICR imaging unit or vice versa.
Page 131: Insufficient Memory Service Check
4514-6xx Insufficient memory service check Action Step 1 Go to step 2. The problem is solved. Disable the Resource save feature: Settings > Print Settings > Setup Menu > Resource Save > Off Does the problem remain? Step 2 Go to step 3. Reseat the memory card.
Page 132: Maintenance Kit Service Check
4514-6xx Maintenance kit service check Action Replace the maintenance kit and reset the Maintenance counter. Contact the next The problem is level of support. solved. Does the error remain? Imaging unit low service check Action Step 1 Go to step 2. The problem is solved.
Page 133: Hard Disk Failure Service Check
4514-6xx Hard disk failure service check Action Step 1 Go to step 2. The problem is solved. Delete unnecessary ﬁles. From the home screen, navigate to Settings > Device > Maintenance > Out‑of‑Service Erase > Erase Hard Disk > Sanitize all information on hard disk. Select Erase downloads (Erase all macros, fonts, PFOs, etc), Erase buffered jobs, and Erase held jobs >...
Page 134: Printer Hardware Errors
4514-6xx Printer hardware errors 111 errors 111 error messages Notes: • Some error messages are applicable only to printer models with a polygon LSU (laser scanning unit). • If the sixth digit character assigned to the serial number of the printer is in the P–Z range, then the printer is installed with a polygon LSU (example: 4514 2ZHH 007CR).
Page 135 4514-6xx Error code Description Action 111.34 Mirror motor lost lock. Go to “Laser scanning unit (LSU) service check” on page 136. Note: This is applicable only to printer models installed with a polygon LSU. 111.35 Mirror motor was never locked ﬁrst. Note: This error is applicable only to printer models installed with a polygon LSU.
Page 136 4514-6xx Error code Description Action 111.60 Closed-loop printhead sweep error, check sweep Go to “Laser scanning unit (LSU) service accuracy state. check” on page 136. 111.61 Printhead drive control out of range due to an external event beyond what the control is designed to handle.
Page 137 4514-6xx Action Step 3 Go to step 4. The problem is solved. Reseat the cables and connector between the LSU and controller board. Does the problem remain? Step 4 Go to step 5. The problem is solved. Check the cables for damages, and replace if necessary. Does the problem remain? Step 5 Go to step 6.
Page 138: 121 Errors
4514-6xx 121 errors 121 error messages Error code Description Action 121.07 Fuser has been on for more than allowed after a Go to “Fuser service check” on page 138. gap blowout, and the temperature is still too cold. 121.08 Fuser was under temp when page was in fuser. 121.20 Fuser undertemp during steady state control.
Page 139 4514-6xx Action Step 1 Go to step 2. The problem is solved. Restore the engine settings to their defaults: Diagnostics Menu > Printer Setup > Defaults Restore the EP setup settings to their defaults: Diagnostics Menu > EP Setup > Defaults Does the problem remain? Step 2 Go to step 3.
Page 140: 126 Errors
4514-6xx 126 errors 126 error messages Error code Description Action 126.01 Line frequency outside operating range of device. Go to “LVPS service check” on page 140. 126.02 No line frequency detected. LVPS service check Action Step 1 Go to step 2. The problem is solved.
Page 141: 132 Errors
4514-6xx 132 errors 132 error messages Error code Description Action 132.01 TDS baseline too low. Go to “Toner density sensor service check” on page 141. 132.02 TDS baseline too high. 132.03 TDS baseline excessive range. 132.16 TDS calibration at maximum. 132.17 TDS calibration too low.
Page 142: 133 Errors
Go to step 2. The problem is solved. Check if the imaging unit is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the imaging unit is properly installed. Make sure that the latest ﬁrmware is installed.
Page 143: 140 Errors
4514-6xx Action Step 7 Replace the Contact the next controller board. See level of support. Check the cable PCN3 and CTLS cable for damage. “Controller board removals” on Are they free of damage? page 247. 140 errors 140 error messages Error code Description Action 140.10...
Page 144: 146 Errors
4514-6xx 146 errors 146 error messages Error code Description Action 146.00 Autocompensator Pick/Lift Motor—Encoder Go to “Tray 1 pick/lift motor gearbox service Never Detected in tray 1. check” on page 144. Tray 1 pick/lift motor gearbox service check Action Step 1 Go to step 2.
Page 145 4514-6xx Cartridge gearbox service check Action Step 1 Go to step 2. Go to step 3. Is the button aligned with the front of the toner cartridge? Step 2 Go to step 5. The problem is solved. Remove the toner cartridge. Clear the paper jam.
Page 146: 171 Errors
4514-6xx Action Step 8 Replace the Replace the controller board. See cartridge gearbox. Check the cartridge gearbox cable for damage. “Controller board “Cartridge removals” on gearbox removal” Is it free of damage? page 247. on page 238. 171 errors 171 error messages Error code Description Action 171.03...
Page 147: Acm Service Check
4514-6xx ACM service check Action Step 1 Go to step 2. Replace the pick/lift motor gearbox. See Check the pick/lift motor gearbox for proper operation. “Pick/Lift motor POR into the Diagnostics menu and perform a feed test: gearbox removal” Diagnostics Menu > Input Tray Tests > Feed Test > Tray 1 on page 305.
Page 148 4514-6xx • Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve the secondary crash code information using the SE menu. • Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for LBtrace.
Page 149: 900 Errors
4514-6xx 900 errors 900 error messages Error code Description Action 900.xx RIP ﬁrmware errors Go to “900 error service check” on page 149. 900 error service check Action Step 1 Go to step 4. Go to step 2. Perform a POR. Check if a 900.xx error code appears on the display.
Page 150 4514-6xx Action Step 7 Go to step 12. Go to step 8. Using the scanner, perform a one-page copy job in color. Does the problem remain? Step 8 Go to step 9. Go to step 10. Turn off the printer. At the rear of the printer, connect the network cable, USB cable, and fax line.
Page 151 4514-6xx Action Step 14 Go to step 15. The problem is solved. Check for buffered print jobs, and then delete them. See “Hard disk failure service check” on page 133. Perform a POR. Does the problem remain? Step 15 Go to step 17. Go to step 16.
Page 152: Errors
4514-6xx Action Step 20 Go to step 21. The problem is solved. Turn off the printer. Replace the components that caused the error. Turn on the printer. Does the problem remain? Step 21 Contact the next The problem is level of support. solved.
Page 153: 950-958 Errors
4514-6xx 950–958 errors 950–958 error messages Error code Description Action 950.xx NVRAM mismatch failure—mismatch between Go to “NVRAM mismatch failure service check” controller board EEPROM and control panel mirror. on page 153. ".xx" codes: • 00-29— mismatch between system and mirror •...
Page 154 4514-6xx Warning—Potential Damage: These components can be used as a method of troubleshooting as long as the machine is booted into diagnostic mode or is operating in diagnostic mode. Once a component has been installed in a machine and powered up into user mode, it cannot be used in another machine. It must be returned to the manufacturer.
Page 155: Errors
4514-6xx 959 errors 959 error messages Error code Description Action 959.01 Controller veriﬁcation failure of pensive boot code Go to “Invalid ﬁrmware/controller board service check” on page 156. 959.02 Failure to authenticate Signature Veriﬁcation Code 959.03 Signature Veriﬁcation Code failed to authenticate a code partition 959.04 Jump to unveriﬁed address...
Page 156: 96Y Errors
4514-6xx Invalid ﬁrmware/controller board service check Action Update the ﬁrmware. Replace the The problem is controller board. See solved. Note: Contact the next level of support for the correct ﬁrmware “Controller board level. removals” on page 247. Does the error remain? 96y errors 96y error messages Error code Description...
Page 157: 97Y Errors
4514-6xx 97y errors 97y error messages Error code Description Action 975.xx Network error—Unrecognizable network port. Go to “Network port error service check” on page 157. 976.xx Network error—Unrecoverable software error in network port. 978.xx Network error—Bad checksum while programming network port. 979.xx Network error—Flash parts failed while programming network port.
Page 158: 98Y Errors
4514-6xx 98y errors 98y error messages Error code Description Action 980.xx Engine experiencing unreliable communication Go to “Option communication error service with the speciﬁed device. check” on page 158. 981.xx Engine protocol violation detected by the speciﬁed device. 982.xx Communications error detected by the speciﬁed device.
Page 159: 99Y Errors
4514-6xx Action Step 5 Go to step 6. The problem is solved. Make sure that both ends of the interconnect cables are properly connected to the controller board and engine options card. Does the problem remain? Step 6 Go to step 7. The problem is solved.
Page 160: Input Option Hardware Errors
4514-6xx Input option hardware errors 3yy error messages Error code Description Action 321.51 Motor 1 (Pick/Lift) motor no ﬁrst encoder Go to “Option tray pick/lift motor service check” on page 162. 321.52 Motor 1 (Pick/Lift) motor stop error Go to “Option tray pick/lift motor service check”...
Page 161 4514-6xx Error code Description Action 332.56 Motor 2 (Separator/Passthru) PWM underﬂow Go to “Option tray separator/pass through (motor overspeed) motor service check” on page 162. 334.57 Motor 3 motor no ﬁrst encoder Go to “Option tray ACM motor service check” on page 163.
Page 162: Option Tray Pick/Lift Motor Service Check
4514-6xx Option tray pick/lift motor service check Action Step 1 Go to step 2. Replace the tray insert. Remove the option tray insert. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Step 2 Go to step 3.
Page 163: Option Tray Acm Motor Service Check
4514-6xx Option tray ACM motor service check Action Step 1 Go to step 2. Reseat the cable. Check the cable J11 on the option tray controller card. Is it properly connected? Step 2 Go to step 3. Replace the ACM assembly.
Page 164: Other Symptoms
4514-6xx Other symptoms Base printer symptoms Symptom Action Buttons on the control panel failed to Go to “Control panel button service check” on page 166. respond No display Go to “Control panel service check” on page 167. Printer not communicating with host Go to “USB print service check”...
Page 165: Controller Board Service Check
4514-6xx Controller board service check Service checks which involve measuring voltages on the power supply should be performed with the printer positioned on its rear side. Note: When making voltage readings, always use frame ground unless another ground is speciﬁed. See the wiring diagram in the back of the book for more information.
Page 166: Control Panel Button Service Check
4514-6xx Action Step 8 Go to step 9. The problem is solved. Perform the control panel service check. Go to “Control panel service check” on page 167. Does the error remain? Step 9 Go to step 6. Replace the controller board. Go Is the LED on the bottom of the controller board illuminating? “Controller board removals”...
Page 167: Control Panel Service Check
The problem is solved. Check if the toner cartridge is a supported and genuine Lexmark supply. If not, then replace it. Make sure that the toner cartridge is properly installed. Check the toner cartridge and toner cartridge button for damage. Replace if necessary.
Page 168: Usb Print Service Check
4514-6xx Action Step 5 The problem is Go to step 6. solved. Try a different toner cartridge. Did this ﬁx the problem? Step 6 Go to step 8. Go to step 7. Check the connections between the cartridge gearbox and the controller board.
Page 169: Network Service Check
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 170 4514-6xx Actions Step 5 Go to step 10. Go to step 6. Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer? Step 6 Go to step 7. Go to step 9.
Page 171 4514-6xx Actions Step 16 The problem is Go to step 17. solved. Assign the correct wireless network to the printer. Did this ﬁx the problem? Step 17 Go to step 18. Contact the network administrator. Are the other devices on the wireless network communicating properly? Step 18 Go to step 20.
Page 172 4514-6xx...
Page 173: Service Menus
4514-6xx Service menus Understanding the printer control panel Using the printer control panel MS510dn and MS610dn Use the Display View the printer status and messages. Set up and operate the printer. Left arrow button Scroll to the left. Select button Select menu options.
Page 174: Understanding The Colors Of The Indicator And Sleep Button Lights
4514-6xx Use the Back button Return to the previous screen. Down arrow button Scroll down. Home button Go to the home screen. Indicator light Check the status of the printer. MS610de Use the Display View the printer status and messages. Set up and operate the printer.
Page 175: Menus List
4514-6xx Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status The printer is idle or in Ready state.
Page 176: Diagnostics Menu
4514-6xx Security Settings Help General Settings Print All Guides Miscellaneous Security Settings Print Quality Conﬁdential Print Flash Drive Menu Media Guide Print Settings Disk Wiping Print Defects Guide Security Audit Log Menu Map Set Date and Time Information Guide Connection Guide Moving Guide Supplies Guide This menu appears only in touch‑screen printer models.
Page 177: Print Tests
4514-6xx Top Margin -16 to +16 Increasing the value moves the image down the page. Always adjust the top before the bottom margin. Bottom Margin -20 to +20 Increasing the value moves the image toward the top of the page. ‑25 to +25 Left Margin Increasing the value moves the image toward the right margin.
Page 178: Hardware Tests
4514-6xx Hardware Tests If the hardware test fails, replace the failing part. Panel Test This test veriﬁes the function of the control panel display. Enter the Diagnostics menu, and then navigate to: Hardware Tests > Panel Test Exit the test. Button Test This test veriﬁes the control panel button function except for the Sleep button.
Page 179: Duplex Tests
4514-6xx DRAM Test This test checks the validity of the standard and optional dynamic random access memory (DRAM). The test repeatedly writes patterns of data to the DRAM to verify that each bit in the memory can be set and read correctly.
Page 180 4514-6xx To run the Duplex quick test: From the Diagnostics menu, navigate to: Duplex Tests > Quick Test Choose any of the following: • Single—Prints a single Quick test page. • Continuous—Continuously prints the Quick test pages until X is pressed. The printer attempts to print the Quick test page from the default paper source.
Page 181: Input Tray Tests
4514-6xx To adjust this setting: From the Diagnostics menu, navigate to: Duplex Tests > Left Margin Change the margin value. Each increment corresponds to 4 pels at 600 dpi (0.00666 in. or 0.1693 mm). A more positive offset moves the margin to the right, and a more negative offset moves the margin to the left. Depending on the printer model, press OK or touch to save the desired margin value.
Page 182: Output Bin Tests
4514-6xx To run the Feed test: From the Diagnostics menu, navigate to: Input Tray Tests > Feed Tests Choose the input source. All installed sources appear. Choose any of the following: • Single—Feeds a single page. • Continuous—Continuously feeds pages until X is pressed. Sensor Test Use this test to determine if the input tray sensors are working correctly.
Page 183: Base Sensor Test
4514-6xx Sensor Test This test veriﬁes that the output bin sensors are working correctly. To run this test: From the Diagnostics menu, navigate to: Output Bin Tests > Sensor Test > Standard Bin Testing... appears while the printer is verifying the state of the sensor. The control panel displays the current state of the sensor.
Page 184: Device Tests
4514-6xx Device Tests Quick Disk Test This test performs a non-destructive read/write test on one block per track on the disk. The test reads one block on each track, saves the data, and then writes and reads four test patterns to the bytes in the block. If the block is good, then the saved data is written back to the disk.
Page 185: Printer Setup
4514-6xx From the Diagnostics menu, navigate to: Device Tests > Flash Test Files will be lost. Go/Stop? appears. Do one of the following: • Depending on the printer model, press OK or touch to continue. • Press X to cancel. Note: When the test starts, it cannot be stopped or canceled.
Page 186: Ep Setup
4514-6xx Printed Page Count The value of this setting gauges the amount of usage on the printer. The value of the Printed Page Count setting will equal the values of the Picked Sides meter. After all print tests have been completed, the value will reset to zero.
Page 187 4514-6xx Fuser Temperature (Fuser Temp) This setting adjusts the fuser temperature to solve problems with paper curl on low‑grade paper and/or melting of letterheads on some papers. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Fuser Temp Press OK or touch to save any changes.
Page 188: Reports
4514-6xx Gap Adjust The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems. However, increasing this value also results in slower overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
Page 189: Event Log
4514-6xx Event Log Display Log This version of the Event log displays the panel text that appeared when the event occurred. To view the Event log: From the Diagnostics menu, navigate to: Event Log > Display Log Use the arrow buttons to navigate through the entries. Print Log Additional diagnostic information is available when the event log is printed.
Page 190: Exit Diags
4514-6xx Exit Diags Select this to exit the Diagnostics menu. The printer performs a POR and restarts in normal mode. In MS610de, this menu appears as a soft button at the bottom right corner of the display. This is always accessible to the user from the main Diagnostics menu.
Page 191: Print Quality Pages
4514-6xx Print Quality Pages This option is a limited version of the Print quality pages setting that appears in the Diagnostics menu. See “Print Quality Pages” on page 177. This setting reports the values of a broad range of printer settings and tests the ability of the printer to generate acceptable printed output.
Page 192: Download Emuls
4514-6xx Available options: • Deactivate • Activate Download Emuls This appears only if at least one download emulator (DLE) is installed. The default setting is Disable. All download emulators (DLEs) are reenabled automatically after two PORs. Safe Mode The settings for this menu item are On and Off (default). When enabled, Safe Mode lets the printer operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues.
Page 193: Paper Prompts
4514-6xx Paper Prompts This controls which tray a change prompt is directed to when paper is sensed to be the wrong size. Note: The value of “Action for Prompts” on page 194 may override the value of this setting. To change this setting: From the Conﬁguration menu, navigate to Paper Prompts.
Page 194: Action For Prompts
4514-6xx Action for Prompts This setting enables a user to determine which input source would receive paper-related or envelope-related change prompts when they occur. Regardless of the target source, the printer always requires some type of user assistance to resolve the change prompt (examples: pushing a button to ignore the prompt and changing the source’s installed media).
Page 195: Disk Encryption
4514-6xx Disk Encryption Warning—Potential Damage: If the settings are changed, then the printer completely formats the hard disk. All information on the disk will be unrecoverable. This setting appears only if a hard disk is installed. It controls whether the printer encrypts the information that it writes to the hard disk.
Page 196: Require Standby
4514-6xx Require Standby Note: This setting is available only on the MS610de model. This sets Standby Mode to On or Off. The default is On. To change the setting: From the Conﬁguration menu, navigate to Require Standby. Select On or Off to change the setting. Depending on the printer model, press OK or touch to save the setting, or press X to return to the Conﬁguration menu without saving any changes.
Page 197: Key Repeat Initial Delay
4514-6xx Key Repeat Initial Delay Note: This setting is available only on the MS610de model. This setting determines the length of delay before a repeating key starts repeating. The range is 0.25–5 seconds, with increments of 0.25. The default setting is one second. To adjust this setting: From the Conﬁguration menu, navigate to Key Repeat Initial Delay.
Page 198: Automatically Display Error Screens
4514-6xx Available options: • Auto • Full—Forces the USB port to run at full speed and also disables its high‑speed capabilities. Automatically Display Error Screens If On, the panel automatically displays any existing printer-related IR after the printer remains inactive on the home screen for a length of time equal to the Screen timeout setting in the Timeouts section of the General settings menu.
Page 199: Entering Invalid Engine Mode
4514-6xx Erase Printer Memory This makes any sensitive information that may exist on the volatile or non-volatile storage of the device completely indecipherable. When selected, the printer performs a non‑critical NVRAM reset and then reboots. Erase Hard Disk This setting performs a wipe of the printer hard disk, erasing all data. Warning—Potential Damage: This deletes all data on the printer hard disk, including downloaded fonts, macros, and held jobs.
Page 200 4514-6xx For 2‑line display Turn off the printer. Press and hold the OK and Back buttons. Turn on the printer. When the display shows the following icon, release the buttons. For 2.4-, 4.3-, 7-, and 10-inch displays Turn off the printer. Press and hold the 2, 7, and 8 buttons.
Page 201: Accessing Restore Point
4514-6xx When the display shows the following icon, close tray 1. Note: If tray 1 is not closed, then the printer will boot normally. A screen with red selection items appears. Touch ‑> to navigate to Recovery mode. Touch Boot or RECOVERY. Accessing restore point Note: This functionality is available for 4.3”, 7”...
Page 202: Service Engineer Menu
4514-6xx Service engineer menu Accessing the service engineer (SE) menu From a Web browser on a host PC, add /se to the printer IP address. Service engineer (SE) menu This menu should be used as directed by the next level of support. Top level menu Intermediate menu Print SE Menus...
Page 203: Parts Removal
4514-6xx Parts removal Removal precautions CAUTION—SHOCK HAZARD: For personal safety and to prevent damage to the printer, remove the power cord from the electrical outlet before you connect or disconnect any cable, electronic board or assembly. Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
Page 204: Handling Esd-Sensitive Parts
4514-6xx Handling ESD‑sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as turning off power before removing logic boards: •...
Page 205: Restoring The Printer Configuration After Replacing The Controller Board
Note: The software bundle contains the latest version of the ﬁrmware, applications, and software licenses from the Lexmark Virtual Solutions Center (VSC). The printer ﬁrmware may be at a different level from what was used before replacing the controller board.
Page 206 4514-6xx Enter the printer serial number, and then submit the information. Note: Make sure that the serial number that appears on the veriﬁcation screen is correct. Save the zip ﬁle. Note: Make sure that the serial number in the zip ﬁle matches the serial number of the printer being restored.
Page 207 4514-6xx Extract the contents of the zip ﬁle, open the Readme ﬁle, and then follow the instructions in the ﬁle. Notes: • Perform the install instructions on the Readme ﬁle in the exact order shown. Restart the printer only if the ﬁle says so.
Page 208: Restoring Solutions, Licenses, And Configuration Settings
4514-6xx Restoring solutions, licenses, and conﬁguration settings To load the zip ﬁles that are extracted from the Service Restore Tool, do the following: Open a Web browser, and then type the printer IP address. Navigate to Settings > Conﬁguration Files. From the Conﬁguration File History tab, navigate to Import >...
Page 209: Updating The Printer Firmware
4514-6xx Click Import. Repeat steps 3 through 5 for the other zip ﬁles that are included in the expanded zip ﬁle. Updating the printer ﬁrmware Warning—Potential Damage: Before updating the printer ﬁrmware, ask the next level of support for the correct code.
Page 210: Backing Up Esf Solutions And Settings
4514-6xx Using a network computer Using the File Transfer Protocol (FTP) Make sure that the printer is in ready state before ﬂashing the printer. Turn on the printer. Obtain the IP address: • From the home screen • From the TCP/IP section of the Network/Ports menu From the command prompt of a network computer, open an FTP session to the printer IP address.
Page 211: Ribbon Cable Connectors
4514-6xx Importing eSF solutions and settings ﬁle After replacing the controller board, import back to the printer the eSF solutions and settings that were exported. Reset the printer into Invalid engine mode. See “Entering Invalid engine mode” on page 199. Open a web browser, and then type the printer IP address.
Page 212: Horizontal Top Contact Connector
4514-6xx Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 213 4514-6xx Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 214 4514-6xx Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 215: Horizontal Bottom Contact Connector
4514-6xx Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 216 4514-6xx Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 217 4514-6xx Place your ﬁnger in the middle of the actuator, and then rotate the locking actuator to the locked position. Parts removal...
Page 218: Vertical Mount Contact Connector
4514-6xx Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back ﬂip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your ﬁnger.
Page 219 4514-6xx Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator.
Page 220 4514-6xx Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 221: Horizontal Sliding Contact Connector
4514-6xx Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 222 4514-6xx Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 223 4514-6xx Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
Page 224: Low Insertion Force (Lif) Connector
4514-6xx Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 225: Printhead Assembly Adjustments
4514-6xx Printhead assembly adjustments Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a sharp pencil or a small, ﬂat-blade screwdriver to mark the location of the old printhead on the printer frame. Align the new printhead relative to the location of the old printhead.
Page 226 4514-6xx Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge. If the grid lines of the right ﬂap align below the corresponding lines on the left ﬂap, then adjust the printhead clockwise relative to the printer, and recheck.
Page 227 4514-6xx Sample Quick test page. Use the actual sheet. From the Registration menu, select the Right margin setting: Diagnostics Menu > Registration > Right Margin To determine the Right margin setting: Choose the value of the darkest bar on the right side of the Quick test page. Add that value to the current Right margin setting found on the left side of the Quick test page.
Page 228: Removal Procedures
4514-6xx Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
Page 229: Main Drive Gearbox Removal
4514-6xx Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 228. Squeeze the latch, and then detach the link from the front door. Parts removal...
Page 230 4514-6xx Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Parts removal...
Page 231: Mpf Solenoid Removal
4514-6xx Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 228. Remove the right cover. See “Right cover removal” on page 241. Remove the rear door and cover. See “Rear door and cover removal”...
Page 232 4514-6xx Cut the cable (B). Remove the other half of the cable from the printer. Installation notes: Install the MPF solenoid. Secure the cable to the holder (A). Parts removal...
Page 233 4514-6xx Insert the cable into the hole (B). Route the cable using the new path. Parts removal...
Page 234: Mpf Gearbox Removal
4514-6xx Secure the cable at the pick/lift motor gearbox using cable ties. Cut off any excess cable tie. MPF gearbox removal Remove the left cover. See “Left cover removal” on page 228. Remove the main drive gearbox. See “Main drive gearbox removal” on page 229.
Page 235 4514-6xx Disconnect the spring (A) from the printer. Remove the three screws (B), and then remove the left front mount. Parts removal...
Page 236 4514-6xx Remove the three screws (C), and then remove the MPF gearbox. Release the two latches (D), and then remove the main input drive gears. Parts removal...
Page 237: Reverse Solenoid Removal
4514-6xx Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 241. Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal”...
Page 238: Cartridge Gearbox Removal
4514-6xx Remove the two screws (A) securing the reverse solenoid. Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 228. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Parts removal...
Page 239: Duplex Gear Assembly Removal
4514-6xx Duplex gear assembly removal Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307. Remove the power supply. See “Power supply removal” on page 289.
Page 240 4514-6xx From behind the three gears, remove the duplex coupling (D). Remove the duplex link (E) from the duplex. Parts removal...
Page 241: Right Side Removals
4514-6xx Right side removals Right cover removal Open the front door. Position the printer so that it sits on its left side. Remove the two screws (A) securing the right cover. Release the latches (B) to remove the right cover. Right cover removal (MS610de) Open the controller board access door.
Page 242: Tray Present Sensor Removal
4514-6xx Release the latches (C) to remove the right cover. Tray present sensor removal Remove the right cover. See “Right cover removal” on page 241. Disconnect the cable (A) from the tray present sensor. Pry to remove the sensor retainer (B). Note: The retainer is secured to the sensor by an adhesive.
Page 243: Cooling Fan Duct Removal
4514-6xx Cooling fan duct removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 241. Remove the screw (A), and then remove the cooling fan duct. Cooling fan removals Cooling fan removal (MS510dn and MS610dn) Remove the right cover.
Page 244 4514-6xx Remove the two screws (B) securing the fan to the fan mount. Cooling fan removal (MS610de) Remove the right cover. See “Right cover removal” on page 241. Disconnect the cable JFAN1 from the controller board. Parts removal...
Page 245: Cooling Fan Mount Removal (Ms610De)
4514-6xx Remove the two screws (A), and then remove the fan. Cooling fan mount removal (MS610de) Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 241. Remove the cooling fan. See “Cooling fan removals” on page 243.
Page 246 4514-6xx Remove two screws (A), and then remove the cooling fan mount. Parts removal...
Page 247: Controller Board Shield Removal (Ms610De)
4514-6xx Controller board shield removal (MS610de) Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 241. Remove the four screws (A) securing the controller board shield. Controller board removals Critical information for controller board or control panel replacement Warning—Potential Damage: Replace only one of the following components at a time: •...
Page 248 4514-6xx Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is resolved. • If the problem is not resolved—Turn off the printer, and then reinstall the old part. • If the problem is resolved—Perform a POR. Note: Before replacing the controller board, export the eSF solutions and settings from the printer.
Page 249 4514-6xx Remove the ﬁve screws (B) securing the controller board. Installation note: After installing a new controller board, perform the printer conﬁguration restoration. See “Restoring the printer conﬁguration after replacing the controller board” on page 205. Controller board removal (MS610de) Remove the right cover.
Page 250 4514-6xx Release the toroid from the holder. Remove the screw (A) from the rear side of the printer. Parts removal...
Page 251: Toner Cartridge Smart Chip Contact Removal
4514-6xx Remove the seven screws (B) securing the controller board. Installation note: After installing a new controller board, perform the printer conﬁguration restoration. See “Restoring the printer conﬁguration after replacing the controller board” on page 205. Toner cartridge smart chip contact removal Remove the right cover.
Page 252 4514-6xx Remove the two screws (A). Remove the two screws (B), and then detach the right cartridge guide. Warning—Potential Damage: Do not cut or disconnect the cable at the rear of the right cartridge guide. Leave the right cartridge guide dangling while performing the rest of the steps. From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact.
Page 253: Front Removals
4514-6xx Note: Pay attention to the original position of the spring and the actuators. Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Front removals Left front mount removal Remove the left cover.
Page 254 4514-6xx Disconnect the spring (A) from the printer. Remove the three screws (B), and then remove the left front mount. Parts removal...
Page 255: Right Front Mount Removal
4514-6xx Right front mount removal Remove the right cover. See “Right cover removal” on page 241. Disconnect all control panel cables from the controller board. Disconnect the cable JCVR1 from the controller board. Remove the screw (A) to disconnect the ground wire. Parts removal...
Page 256 4514-6xx Remove the four screws (B), and then remove the right front mount. Parts removal...
Page 257: Transfer Roll Removal
4514-6xx Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer.
Page 258: Cartridge Plunger Removal
4514-6xx Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Parts removal...
Page 259 4514-6xx Twist and then remove the cartridge plunger. Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Parts removal...
Page 260 4514-6xx Set the spring over the plunger. Parts removal...
Page 261: Bezel Removals
4514-6xx Bezel removals Bezel removal (MS510dn) Open the front door. Push the latches (A), and then remove the bezel. Parts removal...
Page 262 4514-6xx Bezel removal (MS610dn) Open the front door. Push the latches (A), and then remove the bezel. Parts removal...
Page 263: Nameplate Removals
4514-6xx Bezel removal (MS610de) Open the front door. Pull to remove the bezel. Nameplate removals Nameplate removal (MS510dn and MS610dn) Open the front door. Remove ﬁve screws (A) securing the nameplate. Parts removal...
Page 264 4514-6xx Nameplate removal (MS610de) Open the front door. Press the latch (A) to release the access cover latch (B). Release the access cover latch from the mechanical keys on both sides. Remove the spring (C) from the front access cover. Parts removal...
Page 265: Control Panel Assembly Removals
4514-6xx Remove the six screws (D) securing the nameplate. Control panel assembly removals Critical information for controller board or control panel replacement Warning—Potential Damage: Replace only one of the following components at a time: • Control panel • Controller board To replace a component, and to test whether the problem is resolved: Replace the affected component.
Page 266 4514-6xx Remove the screw (A) securing the ground connector to the controller board. Disconnect the cables JUSBF1 (for MS610dn only) and JUICC1 and from the controller board. Parts removal...
Page 267 4514-6xx Remove the screw (B) from the right front mount, and route the cables through the slot. Remove the two screws (C) securing the control panel assembly. Route all cables off the printer to completely remove the control panel assembly. Parts removal...
Page 268 4514-6xx Control panel assembly removal (MS610de) Remove the right cover. See “Right cover removal” on page 241. Remove the nameplate. See “Nameplate removals” on page 263. Remove the bezel. See “Bezel removals” on page 261. Remove the toroid. Parts removal...
Page 269 4514-6xx Remove the screw (A) securing the ground connector to the controller board. Disconnect the cables JUICC1 and J24 from the controller board. Parts removal...
Page 270 4514-6xx Remove the screw (B) from the right front mount, and route the cables through the slot. Remove the ﬁve screws (C) securing the control panel to the front door. Parts removal...
Page 271: Uicc Removals
4514-6xx UICC removals Critical information for controller board or UICC replacement Warning—Potential Damage: Replace only one of the following components at a time: • UICC • Controller board To replace a component, and to test whether the problem is resolved: Replace the affected component.
Page 272 4514-6xx Remove the eight screws (B). Flip the UICC, and then remove the screw (C). Note: The control panel cover, buttons, and light pipe are not included with the UICC. Parts removal...
Page 273 4514-6xx UICC removal (MS610de) Remove the right cover. See “Right cover removal” on page 241. Remove the nameplate. See “Nameplate removals” on page 263. Remove the bezel. See “Bezel removals” on page 261. Remove the control panel assembly. See “Control panel assembly removals” on page 265.
Page 274: Control Panel Usb Port Removal (Ms610Dn)
4514-6xx Flip the UICC, and remove the four screws (C) securing the display bracket. Note: The control panel cover, buttons, and light pipe are not included with the UICC. Control panel USB port removal (MS610dn) Remove the right cover. See “Right cover removal”...
Page 275: Speaker And Control Panel Usb Port Removal (Ms610De)
4514-6xx Remove the two screws (A), and then remove the control panel USB port. Speaker and control panel USB port removal (MS610de) Remove the right cover. See “Right cover removal” on page 241. Remove the nameplate. See “Nameplate removals” on page 263.
Page 276: Mpf Assembly Removal
4514-6xx MPF assembly removal Remove the nameplate. See “Nameplate removals” on page 263. Remove the two springs (A). Parts removal...
Page 277 4514-6xx Squeeze the latches (B) to release the left and right links. Parts removal...
Page 278 4514-6xx Release the lock (C) remove the MPF link. Do the same on the other MPF link. Release the right tab (D) of the MPF. Slide the MPF assembly to remove. Parts removal...
Page 279: Mpf Pick Roller Cover Removal
4514-6xx MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 279.
Page 280: Bail Removal
4514-6xx Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 279. Rotate the bail. Squeeze the latches, and then remove the bail. Jam access cover removal Remove the MPF pick roller cover.
Page 281: Front Door Removal
4514-6xx Remove the four screws (A), and then remove the jam access cover. Front door removal Note: This is not a FRU. Remove the right cover. See “Right cover removal” on page 241. Disconnect the following cables from the controller board: For MS510dn and MS610dn: •...
Page 282 4514-6xx Squeeze the latch, and then detach the link from the front door. Remove the screw (A) to disconnect the ground wire. Parts removal...
Page 283 4514-6xx Remove the four screws (B). Remove the right front mount, and then remove front door. Below are the front door and the right front mount. Installation notes: Mount the left side of the front door to the printer. Attach the right front mount to the front door. Parts removal...
Page 284: Front Access Cover Removal
4514-6xx Install the right front mount to the printer. Front access cover removal Remove the right cover. See “Right cover removal” on page 241. Remove the front door. See “Front door removal” on page 281. Remove the nameplate. See “Nameplate removals” on page 263.
Page 285: Front Input Guide Removal
4514-6xx Front input guide removal Remove the right cover. See “Right cover removal” on page 241. Remove the front door. See “Front door removal” on page 281. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 279.
Page 286 4514-6xx Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down. Parts removal...
Page 287: Separator Pad Removal
4514-6xx Separator pad removal Remove the right cover. See “Right cover removal” on page 241. Remove the front door. See “Front door removal” on page 281. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 279.
Page 288 4514-6xx While pressing down the MPF sensor ﬂag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Parts removal...
Page 289: Bottom Removals
4514-6xx Bottom removals Power supply removal Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307. Disconnect the cable (A) from the rear, and disconnect the cable (B) from the left side. Position the printer so that it sits on its right side.
Page 290: Power Supply Shield Removal
4514-6xx Remove the ﬁve metal screws (D) and the plastic screw (E) securing the power supply. Remove the power supply, and then disconnect all cables from the power supply. Power supply shield removal Remove the left cover. See “Left cover removal” on page 228.
Page 291: Duplex Removal
4514-6xx Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307.
Page 292: Duplex Sensor And Input Sensor Removal
4514-6xx Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 228. Remove the right cover. See “Right cover removal”...
Page 293 4514-6xx Remove the power supply. See “Power supply removal” on page 289. Remove the power supply shield. See “Power supply shield removal” on page 290. Remove the duplex. See “Duplex removal” on page 291. Disconnect the cable JDUPPI1 from the controller board. Remove the two screws (A), and cut the cable near the frame to detach the sensors.
Page 294 4514-6xx Installation notes: Install the duplex sensor, followed by the input sensor. Route the cable using the new path. Secure the cable at the pick/lift motor gearbox using cable ties. Cut off any excess cable tie. Parts removal...
Page 295: Index Sensor Removal
4514-6xx Index sensor removal Remove the left cover. See “Left cover removal” on page 228. Remove the right cover. See “Right cover removal” on page 241. Remove the rear door and cover. See “Rear door and cover removal” on page 307.
Page 296 4514-6xx Remove the duplex. See “Duplex removal” on page 291. Disconnect the spring (A) from the printer. Remove the two screws (B), and then remove the sensor. Disconnect the cable from the sensor. Installation notes: Apply RheoGel 793 to the top and bottom of the shutter blade extension. Apply RheoGel 793 to the point of contact between the bracket (A) and cam.
Page 297: Media Present Sensor Removal
4514-6xx Apply RheoGel 793 to the point of contact to the lower edge (B) where the wiper bracket glides. Media present sensor removal Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal”...
Page 298 4514-6xx Disconnect the cable from the media present sensor (A). From inside the printer, release the three latches (B). Parts removal...
Page 299: Trailing Edge Sensor Removal
4514-6xx Trailing edge sensor removal Remove the left cover. See “Left cover removal” on page 228. Remove the right cover. See “Right cover removal” on page 241. Remove the rear door and cover. See “Rear door and cover removal” on page 307.
Page 300 4514-6xx Place the printer on its rear side. Release the sensor ﬂag (A). Parts removal...
Page 301 4514-6xx Remove the screw (B). Remove the sensor ﬂag bracket (C). Parts removal...
Page 302 4514-6xx Lift the pick roller assembly, and then rotate the sensor ﬂag to remove it. Installation notes: Place the sensor ﬂag bracket in position. Secure the sensor ﬂag bracket using the screw (D). Parts removal...
Page 303: Acm Assembly Removal
4514-6xx Install the ﬂag into the slot (E). Place the hook behind the pick roller assembly supporting bracket (F), and then snap it into place. Note: To check if the sensor ﬂag is properly installed, do the following: Lift the pick roller assembly. If the sensor ﬂag goes along with the pick roller assembly when lifted, then the sensor ﬂag is properly installed.
Page 304 4514-6xx Remove the duplex. See “Duplex removal” on page 291. Remove the media present sensor ﬂag. See “Media present sensor ﬂag removal” on page 299. Remove the E-clip (A), and slide the washer (B) from the shaft. Release the lock by sliding the bushing and then rotating it clockwise. Remove the ACM assembly along with its shaft.
Page 305: Pick/Lift Motor Gearbox Removal
4514-6xx Below is the ACM assembly. Pick/Lift motor gearbox removal Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307. Remove the power supply. See “Power supply removal”...
Page 306 4514-6xx Remove the three screws (A). Disconnect the cable from the pick/lift motor gearbox. Parts removal...
Page 307: Rear Side Removals
4514-6xx Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Rear door and cover removal Position the printer so that it sits on either its left or right side. Open the rear door at an angle of 45 degrees.
Page 308: Narrow Media/Bin Full Sensor Removal
4514-6xx Pull the rear door to remove. Remove the two screws (A) securing the rear cover. Press the two latches to release the rear cover. Narrow media/bin full sensor removal Remove the right cover. See “Right cover removal” on page 241.
Page 309 4514-6xx Remove the top cover. See “Top cover removal” on page 315. Disconnect the cable JNRW1 from the controller board. Remove the six screws (A) securing the sensor and upper exit guide to the redrive assembly. Remove the ground (B), sensor (C), and sensor ﬂag (D). Parts removal...
Page 310: Redrive Assembly Removal
4514-6xx Redrive assembly removal Remove the right cover. See “Right cover removal” on page 241. Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307.
Page 311 4514-6xx Remove the six screws (B) securing the redrive assembly. Installation note: Before replacing the redrive assembly, do the following: Check if the new redrive assembly has a solenoid installed. Refer to the following table to determine if a new redrive assembly has a solenoid installed. Redrive assembly with a solenoid (A) installed Redrive assembly without a solenoid installed Parts removal...
Page 312 4514-6xx If the new redrive assembly does not have a solenoid installed, then do the following: Remove the two screws (A), and then remove the solenoid (B) from the currently installed redrive assembly. Secure the solenoid to the screw holes (C) of the new redrive assembly. After installing the new redrive assembly, enter the Diagnostics Menu, and then perform the duplex print test.
Page 313: Redrive Shaft Removal
4514-6xx Redrive shaft removal Remove the right cover. See “Right cover removal” on page 241. Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal” on page 307.
Page 314: Fuser Removal
4514-6xx If necessary, remove the bushing (B) from the redrive assembly. Installation note: Install the bushing (A) on the redrive assembly before installing the shaft. Fuser removal Remove the right cover. See “Right cover removal” on page 241. Remove the rear door and cover. See “Rear door and cover removal”...
Page 315: Top Side Removals
4514-6xx Remove the two screws (B) securing the fuser. Top side removals Top cover removal Remove the right cover. See “Right cover removal” on page 241. Remove the left cover. See “Left cover removal” on page 228. Remove the rear door and cover. See “Rear door and cover removal”...
Page 316: Laser Scanning Unit (Lsu) Removal
4514-6xx Remove the two screws (A) in front. Remove the two screws (B) at the rear. Lift the top cover to remove. Laser scanning unit (LSU) removal Before performing this task, determine ﬁrst whether your printer supports a galvo or polygon LSU. •...
Page 317 4514-6xx Remove the top cover. See “Top cover removal” on page 315. Remove the cooling fan. See “Cooling fan removals” on page 243. Disconnect the cable JGLV1 or J6 from the controller board. Before loosening the screws securing the LSU, use a sharp pencil or a small, ﬂat-blade screwdriver to mark the location of the LSU on the printer frame.
Page 318 4514-6xx • For the Polygon LSU, disconnect the cable (A), remove the three screws (B), and then disconnect the cable JVIDEO or JLSU1 from the controller board. Installation notes: • Mechanical and electronic LSU adjustments are required to complete the installation of the LSU. See “Printhead assembly adjustments”...
Page 319: 250/550-Sheet Option Tray Removals
4514-6xx 250/550-sheet option tray removals Pick roller removal Press the latches. Remove the pick roller. Parts removal...
Page 320: Separator Roll Assembly Removal
4514-6xx Separator roll assembly removal Remove the screw (A) from under the tray insert. Remove the E-clip, and then remove the gear. Parts removal...
Page 321 4514-6xx Remove the four screws (B). Push out the top part of the drawer cover, and then remove the separator roll assembly. Parts removal...
Page 322: Acm Assembly Removal
4514-6xx ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Remove the two screws (C), and then release the two latches under the screws. Parts removal...
Page 323 4514-6xx Swing the right cover backward to remove. Remove the screw (D). Parts removal...
Page 324 4514-6xx Disconnect the spring (E). Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Route the cable off the option, and then remove the ACM assembly. Parts removal...
Page 325: Component Locations
4514-6xx Component locations Exterior locations MS510dn and MS610dn exterior locations Front view Part name Control panel Paper stop Standard bin Front door release button Controller board access door 100‑sheet multipurpose feeder Standard tray Optional 250‑ or 550‑sheet tray Component locations...
Page 326 4514-6xx Rear view Part name USB port USB printer port Ethernet port Parallel port Note: This port is available only in select printer models. Power switch Printer power cord socket Security slot Component locations...
Page 327: Ms610De Exterior Locations
4514-6xx MS610de exterior locations Front view Part name Control panel Paper stop Standard bin Front door release button Controller board access door 100‑sheet multipurpose feeder Standard tray Optional 250‑ or 550‑sheet tray Component locations...
Page 328 4514-6xx Rear view Part name Security slot USB printer port USB port USB port Ethernet port Power switch Printer power cord socket Component locations...
Page 329: Maintenance
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when speciﬁed parts should be inspected: EVERY...
Page 330: Scheduled Maintenance
4514-6xx Scheduled maintenance The control panel displays an 80.xy error when it reaches 200K page counts. It is necessary to install the appropriate maintenance kit to maintain the print quality and reliability of the printer. Reset the maintenance counter after replacing the maintenance kit. Maintenance kits Part number and kit Contents...
Page 331: Resetting The Maintenance Counter
4514-6xx Part number and kit Contents 40X8435—200K Maintenance Kit (MS610dn, 220 V) • Fuser (220V) • Redrive assembly • ACM tires/hubs • Transfer roll • Tray separator bracket • MPF pick roll and separator pad 40X8441—200K Maintenance Kit (MS610de, 100 V)* •...
Page 332: Cleaning The Printer
4514-6xx Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. Make sure that the printer is turned off and unplugged from the electrical outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 333 4514-6xx...
Page 334: Parts Catalog
4514-6xx Parts catalog Legend The following column headings are used in the parts catalog: • Asm‑index—Identiﬁes the item in the illustration. • Part number—Identiﬁes the unique number that correlates with the part. • Units/mach—Refers to the number of units actually used in the base machine or product. •...
Page 335: Assembly 1: Covers
4514-6xx Assembly 1: Covers Parts catalog...
Page 336 Dust cover (550‑sheet tray) “Dust cover removal” on page 307 40X8054 Rear door and cover “Rear door and cover removal” on page 307 (MS510dn, MS517dn and M1145) 40X8270 Rear door and cover “Rear door and cover removal” on page 307 (MS610dn, MS617dn and...
Page 337 4514-6xx Asm-index Units/mach Units/FRU Description Removal procedure 40X8051 Nameplate “Nameplate removals” on page 263 (MS510dn, MS517dn and M1145) 41X0005 Nameplate “Nameplate removals” on page 263 (MS610dn, MS617dn and M3150dn) 40X8272 Nameplate “Nameplate removals” on page 263 (MS610de and M3150) 40X8068 Bezel “Bezel removals”...
Page 338 4514-6xx Parts catalog...
Page 339: Assembly 2: Electronics 1
4514-6xx Assembly 2: Electronics 1 Parts catalog...
Page 340 243 (MS610de and M3150) 41X0366 Controller board* “Controller board removals” on page 247 (applicable only to models MS510dn and MS517dn with polygon LSU) 41X0367 Controller board* “Controller board removals” on page 247 (applicable only to models MS610dn and MS617dn with...
Page 341 “Control panel assembly removals” on page 265 (MS610de and M3150) 40X8292 Control panel assembly “Control panel assembly removals” on page 265 (MS510dn, MS517dn and M1145) 40X8284 Control panel assembly “Control panel assembly removals” on page 265 (MS610dn, MS617dn and M3150dn) ‑‑...
Page 342 4514-6xx Parts catalog...
Page 343: Assembly 3: Electronics 2
4514-6xx Assembly 3: Electronics 2 Parts catalog...
Page 344 4514-6xx Assembly 3: Electronics 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 284 40X8266 Cartridge smart chip “Toner cartridge smart chip contact contact removal” on page 251 40X8046 Toner density sensor “Toner density sensor removal”...
Page 345 4514-6xx Parts catalog...
Page 346: Assembly 4: Frame
4514-6xx Assembly 4: Frame Parts catalog...
Page 347 “Transfer roll removal” on page 257 40X8298 Redrive assembly “Redrive assembly removal” on page 310 (MS510dn, MS517dn and M1145) Note: Before replacing this part, check the important information and installation instructions. See the installation note in the removal procedure. 40X8437 Redrive assembly “Redrive assembly removal”...
Page 348 4514-6xx Asm-index Units/mach Units/FRU Description Removal procedure 40X8295 MPF pick roller and separator pad “MPF pick roller removal” on page 279 “Separator pad removal” on page 287 40X8279 Jam access cover “Jam access cover removal” on page 280 40X8777 MPF gearbox “MPF gearbox removal”...
Page 349: Assembly 5: Option Trays
4514-6xx Assembly 5: Option trays Parts catalog...
Page 350 4514-6xx Assembly 5: Option trays Asm-index Units/opt Units/FRU Description Removal procedure 40X8287 250-sheet tray 40X8286 550-sheet tray 40X9654 550-sheet tray, lockable 40X8520 Dust cover, 250‑sheet tray “Dust cover removal” on page 307 40X8521 Dust cover, 550‑sheet tray “Dust cover removal” on page 307 40X8262 ACM assembly (option tray...
Page 351: Assembly 6: Maintenance Kits
4514-6xx Assembly 6: Maintenance kits Asm-index Units/mach Units/FRU Description Removal procedure 40X8439 Maintenance kit, 100 V (MS510dn, MS517dn and M1145) • 100 V fuser (40X8343) • Paper exit guide (40X8298) • ACM pick roll (41X0958) • Transfer roll (40X8393) •...
Page 352 4514-6xx Asm-index Units/mach Units/FRU Description Removal procedure 40X8433 Maintenance kit, 110 V (MS610dn, MS617dn and M3150dn) • 110 V fuser (40X8023) • Paper exit guide (40X8437) • ACM pick roll (41X0958) • Transfer roll (40X8393) • Tray separator roll assembly (40X8444) •...
Page 353 4514-6xx Asm-index Units/mach Units/FRU Description Removal procedure 40X8436 Maintenance kit, 220 V (MS610de and M3150) • 220 V fuser (40X8024) • Paper exit guide (40X8438) • ACM pick roll (41X0958) • Transfer roll (40X8393) • Tray separator roll assembly (40X8444) •...
Page 354 4514-6xx Parts catalog...
Page 355: Assembly 7: Power Cords
4514-6xx Assembly 7: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada N/A 40X0289 Power cord, 1.8 m (straight)—USA 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275...
Page 356 4514-6xx Parts catalog...
Page 357: Assembly 8: Miscellaneous
Note: This part is obsolete. 41X0840 Prescribe Card (MS510dn, MS517dn, MS610dn, MS617dn, M1145, and M3150dn) 41X0860 Prescribe Card (MS610de and M3150) Note: This part is obsolete. 41X0838 IPDS card (MS510dn, MS517dn, MS610dn, MS617dn, M1145, and M3150dn) 41X0858 IPDS card (MS610de and M3150) Parts catalog...
Page 358 40X8555 256MB ﬂash card 40X7856 160GB hard disk (MS610de and M3150) 40X1368 USB cable, packaged (2 m) 40X8695 Relocation kit (MS510 and MS517dn) 40X8696 Relocation kit (MS610dn and MS617dn) 40X8697 Relocation kit (MS610de) 40X8526 MarkNet N8350 802.11 b/g/n Wireless Print...
Page 359: Printer Specifications
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Electrical speciﬁcations Low-voltage models •...
Page 360: Operating Clearances
4514-6xx Operating clearances Right 30 cm (12 in.) Front 51 cm (20 in.) Left 20 cm (8 in.) Rear 20 cm (8 in.) 30 cm (12 in.) Allow additional clearance around the printer for adding the optional input trays. Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
Page 361: Operating Environment
4514-6xx Status 1 meter average sound pressure Declared sound power level (Bels) Idle (Standby) Inaudible Inaudible Quiet Mode 51 dBA 6.6 Bels Simplex Printing 54 dBA 6.9 Bels Sleep/Hibernate Mode Inaudible Inaudible Measurements apply to 300 dpi, 600 dpi and 1200 dpi printing. Status 1 meter average sound pressure Declared sound power level...
Page 362 4514-6xx Notes: • Resetting the printer deletes all security settings. • Before changing the security settings, ask for permission from your administrator. Turn off the printer. Access the controller board. Move the jumper to cover the middle and exposed prongs. Note: The small yellow jumper is located beside a lock icon on the controller board.
Page 363: Options And Features
4514-6xx Options and features Available internal options • DDR3 DIMM • Flash memory – Fonts – Firmware • Forms Barcode • Prescribe • IPDS • PrintCryption • Hard disk • Internal Solutions Ports (ISP) – Parallel 1284‑B interface – MarkNet N8130 10/100 ﬁber interface –...
Page 364 4514-6xx...
Page 365: Theory Of Operation
4514-6xx Theory of operation POR sequence As the printer is turned on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message.
Page 366: Multipurpose Feeder (Mpf)
4514-6xx Part First input roller Secondary input roller Separator roller Pick rollers Option tray Multipurpose feeder (MPF) The driving force from the main drive motor is transmitted through the MPF gearbox. When the MPF solenoid activates, it allows the MPF sector gear linked to the MPF gearbox to rotate. The MPF pick roll shaft is connected to the MPF sector gear.
Page 367: Duplex Printing
4514-6xx The media with the embedded toner image goes through the fuser assembly to permanently bond the toner to the media. When it passes between the heat belt and pressure roll of the fuser assembly, the combination of heat and pressure fuses the toner image to the media. The fuser exit roller feeds the media to the paper exit roller and then to the output bin.
Page 368: Media Handling Components
4514-6xx Part First input roller Secondary input roller Duplex front deliver roller Duplex rear deliver roller Paper exit roller Media handling components Main drive gearbox The gearbox supplies all mechanical power requirements of the printer. Its motor, through several gears, transfers power to following paths: photoconductor drum, transfer roll, fuser, paper exit, input, duplex, and MPF.
Page 369: Key Components
4514-6xx Key components Sensors MS310/MS410 sensors Bin full sensor Input sensor Fuser exit MPF paper present sensor sensor Duplex sensor Trailing edge sensor Pass through sensor Index sensor Media present Trailing edge sensor sensor MS510/MS610 sensors Bin full sensor Input sensor Fuser exit MPF paper present sensor...
Page 370: Other Key Components
4514-6xx Trailing edge sensor Detects the media’s trailing edge as it passes the pick tires. Among other capabilities, this sensor can be used to determine the paper size sensor and the media stack height. MPF sensor Detects the presence of media in the MPF tray. Media present sensor Detects the presence of media in the tray.
Page 371 4514-6xx Controller board Controls the printing operation based on the communication with the RIP controller and optional peripherals. It also controls the fuser, toner dispensing, sensor switch feedback, drive motors, clutches and solenoids MS310/MS410 rollers Paper exit roller Photoconductor drum Fuser assembly First input roller Fuser exit...
Page 372: Electrophotographic Process (Ep Process)
4514-6xx Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam. It consists of the following components: • Laser diode (LD) card assembly • Oscillator • Start of scan card assembly When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the beam, one line of latent image is created.
Page 373 4514-6xx Step 2: Expose The laser ﬁres a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Page 374 4514-6xx This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC Drum Surface...
Page 375 4514-6xx Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM Theory of operation...
Page 376 4514-6xx...
Page 377: Acronyms
4514-6xx Acronyms Acronyms ASIC Application-Speciﬁc Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM...
Page 378 4514-6xx Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 379: Index
4514-6xx Index Conﬁguration change, some held jobs were not Symbols restored [57] 112 [x]‑page jam, clear manual feeder. [25y.xx] 89 conﬁguration menu [x]‑page jam, clear standard bin. [20y.xx] 84 A5 loading 196 [x]‑page jam, open front door. [20y.xx] 81 accessing 190 [x]‑page jam, open rear door.
Page 380 4514-6xx left margin 180 quick test 179 data security notice 36, 203 sensor test 181 Defective ﬂash detected [51] 113 top margin 180 device tests disk test/clean 184 ﬂash test 184 electrical speciﬁcations 359 quick disk 184 electrophotographic process, theory 372 diagnostics electrostatic‑sensitive parts 204 registration 176...
Page 381 4514-6xx 98y errror messages 158 invalid engine mode 99y errror messages 159 accessing 199 Error reading USB drive. Remove USB. 113 Error reading USB hub. Remove hub. 113 ESD‑sensitive parts 204 jams eSF solutions 210 accessing 80 event log avoiding 79 print log 189 understanding messages 80 exterior of the printer...
Page 382 54 network SE menu print quality accessing 201 initial check 40 Non‑Lexmark [supply type], see User’s Guide print quality troubleshooting [33.xy] 118 blank pages 43 Not enough free space in ﬂash memory for clipped pages or images 72...
Page 383 4514-6xx Change [paper source] to [custom string] load Network [x] software error [54] 118 [paper orientation] 112 Non‑Lexmark [supply type], see User’s Guide Change [paper source] to [custom type name] [33.xy] 118 load [orientation] 111 Not enough free space in ﬂash memory for...
Page 384 4514-6xx Reinstall missing or unresponsive imaging unit reverse solenoid 237 [31.xy] 119 right cover 241 removal procedures right cover (MS610de) 241 tips 228 right front mount 255 separator pad 287 removals separator roll assembly 320 ACM assembly 303 speaker 275 ACM assembly, option tray 322 toner cartridge smart chip contact 251 bail 280...
Page 385 4514-6xx operating clearances 360 repeating defects 59 Standard network software error [54] 121 skewed print 60 Standard parallel port disabled [56] 121 solid black pages 49 Standard USB port disabled [56] 121 streaked vertical lines appear on prints 62 toner rubs off 76 storing toner specks appear on prints 77 paper 31...
Page 386 4514-6xx Index...
Page 387: Part Number Index
4514-6xx Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada..................355 40X0270 Power cord, 2.5 m (straight)—Japan......................355 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................355 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................355 40X0275 Power cord, 2.5 m (straight)—Israel......................355 40X0288 Power cord, 2.5 m (straight)—Argentina....................
Page 388 40X8023 Fuser, 110 V..............................340 40X8024 Fuser, 220 V..............................340 40X8029 Controller board* (applicable only to models MS510dn, MS517dn and M1145 with galvo LSU)............................... 340 40X8030 Controller board* (applicable only to models MS610dn, MS617dn and M3150dn with galvo LSU)............................... 340 40X8043 Duplex sensor and input sensor.......................
Page 389 4514-6xx Part name Page 40X8273 Rubber foot..............................337 40X8275 Duplex assembly............................347 40X8276 Cooling fan (MS510dn, MS517dn, MS610dn, MS617dn, M1145, and M3150dn)......340 40X8277 Duplex gear assembly..........................348 40X8279 Jam access cover............................348 40X8280 Front input guide............................341 40X8281 Maintenance kit, 110 V (MS510dn, MS517dn and M1145)..............351 40X8282 Maintenance kit, 220 V (MS510dn, MS517dn and M1145)..............
Page 390 Font card, Korean............................358 40X8569 Font card, Japanese.............................358 40X8570 Font card, Arabic............................358 40X8571 Font card, Hebrew............................358 40X8695 Relocation kit (MS510 and MS517dn)....................... 358 40X8696 Relocation kit (MS610dn and MS617dn)....................358 40X8697 Relocation kit (MS610de)..........................358 40X8737 RFID card reader............................357 40X8777 MPF gearbox..............................
Page 391 Page 41X0363 Polygon laser scanning unit (LSU) frame*....................340 41X0366 Controller board* (applicable only to models MS510dn and MS517dn with polygon LSU)..340 41X0367 Controller board* (applicable only to models MS610dn and MS617dn with polygon LSU)..340 41X0568 MarkNet N8350 802.11 b/g/n Wireless Print Server with NFC (MS610de)........358 41X0759 Polygon LSU cable*............................
Page 392 4514-6xx Part number index...
Page 393 Cable, 14 pin JST for ISP..........................357 40X8083 Cartridge gearbox............................348 40X9148 Cartridge plunger............................336 40X8266 Cartridge smart chip contact ........................344 40X8292 Control panel assembly (MS510dn, MS517dn and M1145)..............341 40X8285 Control panel assembly (MS610de and M3150)..................341 40X8284 Control panel assembly (MS610dn, MS617dn and M3150dn).............341 Part name index...
Page 394 4514-6xx Part name Page 41X0366 Controller board* (applicable only to models MS510dn and MS517dn with polygon LSU)..340 40X8029 Controller board* (applicable only to models MS510dn, MS517dn and M1145 with galvo LSU)............................... 340 40X8388 Controller board* (applicable only to models MS610de and M3150 with galvo LSU)....341 41X0988 Controller board* (applicable only to models MS610de and M3150 with polygon LSU).....341...
Page 395 Galvo LSU* (MS610dn, MS617dn, MS610de, M3150dn, and M3150)..........340 40X8044 Index sensor..............................344 40X0387 Interface device, USB-A..........................358 41X0838 IPDS card (MS510dn, MS517dn, MS610dn, MS617dn, M1145, and M3150dn)........ 357 41X0858 IPDS card (MS610de and M3150)......................357 40X8279 Jam access cover............................348 40X8053 Left cover (MS510dn, MS517dn and M1145)....................337...
Page 396 Power supply, 100 V/110 V ......................... 344 40X7798 Power supply, 220 V ........................... 344 41X0840 Prescribe Card (MS510dn, MS517dn, MS610dn, MS617dn, M1145, and M3150dn)...... 357 41X0860 Prescribe Card (MS610de and M3150)....................357 40X8054 Rear door and cover (MS510dn, MS517dn and M1145)............... 336 41X0239 Rear door and cover (MS610de and M3150)..................336...
Page 397 4514-6xx Part name Page 40X8850 Redrive shaft..............................347 40X8695 Relocation kit (MS510 and MS517dn)....................... 358 40X8697 Relocation kit (MS610de)..........................358 40X8696 Relocation kit (MS610dn and MS617dn)....................358 40X8301 Reverse solenoid............................341 40X8737 RFID card reader............................357 40X8052 Right cover (MS510dn, MS517dn and M1145)..................336 40X9651 Right cover (MS610de and M3150)......................336...
Page 398 4514-6xx Part name index...
Page 399 CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you start working, or use caution if the product must receive power to perform the task. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
Page 400 OPERATOR PANEL WIRING DIAGRAM UICC TOUCH SCREEN OP PANEL USB SPEAKER JPLEN1 JADF1 PCN5 JCIS1 PCN1 JUICC TONER LEVEL SENSOR FUSER ASSEMBLY CARTRIDGE SMARTCHIP CONTACTS POWER SUPPLY JAUD1 JBT1 JBT2 IMAGING UNIT SMARTCHIP CONTACTS PCN6 JBT3 JFAN2 JMTR1 JEXIT1 JSWISS1 JTHM1 JFAN1 MAIN MOTOR...

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