Digisol DG-SC2100 User Manual page 127

IP camera is not
responding
Image is fuzzy
I set the IP camera to
send image by Email
or FTP, but nothing is
received
DG-SC2100/DG-SC2100W User Manual
The antenna should be close to the computer / wireless
access point.
e. Try to adjust 'MTU' setting if you're using PPPoE to
connect to Internet. Ask your ISP or network administrator
for detailed instruction.
a. Is the network cable or wireless connection
disconnected? Please check it.
b. Unplug the power adapter from the wall socket and plug
it in again after 10 seconds, then try to connect to the IP
camera again.
c. If IP camera is correctly powered ('Power' LED is on),
but you still cannot connect to the camera (when you're
sure that IP address is correct, please contact dealer of
purchase for help).
a. Use a soft cloth to clean the lens on the camera. You can
use moist cloth, but DO NOT use alcohol or other
chemical solution.
b. Try to adjust brightness settings.
c. If there is any light source at the place where IP camera
is located, switch it on and see if image looks better.
a. If the image is sent by Email, please make sure it's not
blocked by any anti-spam mechanism.
b. Please make sure you have enough permission for FTP
uploading (You can try this by clicking 'Upload a test file'
button).
c. Make sure the user name and / or password of SMTP
server is correct, if your SMTP server requires
authentication (You can try this by clicking 'Send a test
Email' button).
d. Please check log, if FTP upload or Email sending fails,
it will be logged, and this may give you some clue on how
to solve the problem.
e. Change the threshold to a more sensitive setting.
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