Oracle X4-2B Installation Manual page 102

Gathering Information for the Physical Media Request
Describe your request as follows:
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a. In the Problem Summary field, type PMR for latest software release.
b. From the Problem Type drop-down list, select Software & OS Media Requests.
c. In the Support Identifier field, type the Customer Support Identifier associated with your
support contract.
Skip the Create Service Request: Solutions screen by clicking the Next button in the upper right
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corner of the screen twice.
The Create Service Request: More Details screen appears.
Provide more information about your request as follows:
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a. In the Additional Information section, answer the questions listed in the following table:
b. Fill in the ship-to contact information, which includes a contact name, phone number, email
address, company name, and shipping address.
Click the Next button.
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The Create Service Request: Severity/Contact screen appears.
Enter your contact phone number and preferred method of contact.
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102 Sun Blade X4-2B Installation Guide • March 2014
Question
Is this a physical software media shipment request?
Which product line does the media request involve? Sun Products
Are you requesting a required password for a patch
download?
Are you requesting a patch on CD/DVD?
If requesting a patch on CD/DVD, please provide
the patch number and OS/platform?
List the product name and version requested for the
physical media shipment?
What is the OS/platform for the requested media?
Are any languages required for this shipment?
Your Answer
Yes
No
Yes
Enter the patch number for each download that you
want for the software release.
Product Name: Sun Server X4-x
Version: Latest software release number
If you are requesting OS-specific downloads, specify the
OS here. If you are requesting system firmware only,
enter Generic.
No