Planet mh-5000 User Manual page 157

MH-5000 User Manual
8. When I ping the internet host from LAN/DMZ. I can't always finish the ping successfully. Sometimes it is work. But
sometimes it fails to ping the outside host.
Ans ：
This may cause there are more than one host in the LAN/DMZ pinging the same host at the same time. If one host
(Lan-A) is pinging internet host A(ex. 140.106.100.1), and at the same time, Lan-B is also pinging 140.106.100.1. Then
the pinging action of the Lan-A and Lan-B may fail. But when each host (Lan-A or Lan-B) is finish pinging, the other host
can continue the pinging action.
9. While I am upgrading firmware from local disk, the download is not complete but the network has been
disconnected. What will it happen in such situation?
Ans：
Under this circumstance, the MH-5000 will automatically reboot and all configurations will still remain as before.
10. While I am upgrading firmware from local disk, the download is complete. After md5 checks, the screen appears
"Upgrading kernel image". What will it happen if the power is off suddenly?
Ans：
Almost all the cases will not cause firmware fail. The MH-5000 will automatically reboot and all configurations will
still remain as before. But sometimes it will make firmware fail. If the firmware fails, MH-5000 will automatically enter
rescue mode when it reboots. You may need to do the factory reset, and then restore your original configuration to
MH-5000. Refer to the factory reset procedure of MH-5000 as Section 22.5. About restoring configuration procedure,
please refer to Section 22.7.
11. While finishing the Content Filters > Web Filter settings, if I try to use browser to test, why does not the web page
result match with the web filter configuration?
Ans：
Be sure that you have cleaned all the file cache in the browser, and try to connect the internet web server. If the web page
result still does not match with the web filter configuration, you may close your browser and reopen it.
12. While finishing the edition of MH-5000 settings and pressing apply button, the LAN/DMZ to WAN network
connection (telnet, ssh, ftp, msn..) fails, why?
Ans：
This is a normal situation. When you finish the following settings, all the active network connection will be disconnected. So,
you must reconnect it again.
a. SYSTEM TOOLS > Remote Mgt.
b. ADVANCED SETTINGS > VPN Settings > IPSec
c. ADVANCED SETTINGS > VPN Settings > PPTP > Client
d. ADVANCED SETTINGS > VPN Settings > Pass Through
e. ADVANCED SETTINGS > NAT
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Appendix B
Troubleshooting