Oce Arizona 640 GT User Manual page 10

Preface
It is the responsibility of the operator to try to eliminate simple problems before calling a service
representative. But knowing when to call for service is also important. An untrained operator
must not attempt to service the printer as this may cause further damage. When you have
determined that a service call is required, call as soon as possible. See the Troubleshooting and
Maintenance sections for more details.
Responsibilities of the Service Technician
Field service technicians must have Océ Display Graphics Systems service training. The service
technician is responsible for all repairs, upgrading and modification requested by the customer or
mandated by the Océ Display Graphics Systems Service and Support Group. The service
technician who installs the printer will also provide training for the operator that covers all of the
basic skills required to operate the printer. Service personnel are furnished with proper tools for
the installation and maintenance of the printer. In addition to the tools and custom kits, each
engineer will have basic tools for proper maintenance and servicing.
10 Chapter 1 - Introduction
Océ Arizona 600 Series