Konica Minolta Bizhub-C31P Service Manual
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Konica Minolta Bizhub-C31P Service Manual

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SERVICE MANUAL

FIELD SERVICE
2008.04
2008.04
Ver. 1.0
Ver. 1.0

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Summary of Contents for Konica Minolta Bizhub-C31P

  • Page 1: Service Manual

    SERVICE MANUAL FIELD SERVICE 2008.04 2008.04 Ver. 1.0 Ver. 1.0...

  • Page 2: Table Of Contents

    FIELD SERVICE TOTAL CONTENTS SAFETY AND IMPORTANT WARNING ITEMS ..............S-1 IMPORTANT NOTICE ....................S-1 DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION ......S-1 SAFETY WARNINGS ....................S-2 WARNING INDICATIONS ON THE MACHINE ............S-18 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-21 Composition of the service manual ................. C-1 Notation of the service manual ..................
  • Page 3 Blank Page...

  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.

  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

  • Page 7: Connection To Power Supply

    SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.

  • Page 13: Handling Of Consumables

    SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS [4] Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemäßem Austausch der Batterie.

  • Page 16: Internal Laser Radiation

    SAFETY AND IMPORTANT WARNING ITEMS [5] Laser Safety • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770-800 nm VARNING!

  • Page 19: Laser Safety Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A011P0E504DA Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A011P0C503DA S-16...

  • Page 20: Precautions For Handling The Laser Equipment

    SAFETY AND IMPORTANT WARNING ITEMS PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC drum, be sure first to turn the printer OFF.

  • Page 21: Warning Indications On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. High voltage •...
  • Page 22 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec- tric shock. High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec-...
  • Page 23 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Print Units. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridge. Toner expelled from the fire is dangerous.

  • Page 24: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.
  • Page 25 MEASURES TO TAKE IN CASE OF AN ACCIDENT Blank Page S-22...

  • Page 26: Composition Of The Service Manual

    Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.

  • Page 27: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) bizhub C31P Main body (2) Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT Microsoft Windows 2000: Windows 2000 Microsoft Windows XP: Windows XP Microsoft Windows Vista:...
  • Page 28 SERVICE MANUAL FIELD SERVICE Main body 2008.04 Ver. 1.0...
  • Page 29 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 30 Field Service Ver. 1.0 Apr. 2008 CONTENTS bizhub C31P Main body General System configuration....................1 Product specifications ..................... 2 Maintenance Periodical check ...................... 5 Maintenance items....................5 3.1.1 Parts to be replaced by users (CRU) ............5 3.1.2 Parts to be replaced by a service engineer (FRU) ........5 Maintenance parts ....................
  • Page 31 Field Service Ver. 1.0 Apr. 2008 5.3.2 Checking the version after the firmware update ......... 42 Other ........................43 Disassembly/adjustment prohibited items ............43 Disassembly/assembly/cleaning list (other parts) ..........44 6.2.1 Disassembly/assembly parts list..............44 6.2.2 Cleaning parts list ..................45 Disassembly/assembly procedure..............
  • Page 32 Field Service Ver. 1.0 Apr. 2008 6.3.32 Pressure/retraction clutch/1 (CL4) .............. 81 6.3.33 Media feed clutch/1 (CL1) ................82 6.3.34 Media feed clutch/2 (CL3) ................86 6.3.35 Temperature/ humidity sensor (TEM/HUMS) ..........89 6.3.36 IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) ....90 Cleaning procedure ....................
  • Page 33 Field Service Ver. 1.0 Apr. 2008 9.4.4 COLLATE....................130 9.4.5 FINISHING....................130 9.4.6 JOB SEPARATION ................... 131 9.4.7 IMAGE ROTATION..................131 QUALITY MENU....................131 9.5.1 COLOR MODE ..................131 9.5.2 BRIGHTNESS ..................131 9.5.3 HALFTONE....................132 9.5.4 EDGE ENHANCEMENT................132 9.5.5 EDGE STRENGTH...................
  • Page 34 Field Service Ver. 1.0 Apr. 2008 9.9.9 ENERGY SAVER TIME ................159 9.9.10 MENU TIMEOUT ..................159 9.9.11 LCD CONTRAST ..................159 9.9.12 SECURITY....................160 9.9.13 CLOCK...................... 161 9.9.14 HDD FORMAT ..................162 9.9.15 CARD FORMAT ..................162 9.9.16 RESTORE DEFAULTS ................163 9.9.17 ENABLE WARNING..................
  • Page 35 Field Service Ver. 1.0 Apr. 2008 13.2 Misfeed display resetting procedure ..............196 13.3 Sensor layout....................196 13.4 Solution ......................197 13.4.1 Initial check items ..................197 13.4.2 Misfeed at tray 2 media feed section ............198 13.4.3 Misfeed at tray1 media feed section ............198 13.4.4 Misfeed at transfer section................
  • Page 36 Field Service Ver. 1.0 Apr. 2008 14.3.25 13E2: Flash ROM write error ..............214 14.3.26 13E3: Flash ROM device fault..............214 14.3.27 3FFB: Finisher flash ROM error ..............214 14.3.28 C002: RAM error at startup (standard memory) ........214 14.3.29 C003: RAM error at startup (expanded memory)........214 14.3.30 C013: MAC address error at startup ............
  • Page 37 Field Service Ver. 1.0 Apr. 2008 16.1.16 Back marking .................... 236 16.1.17 Uneven pitch ..................... 237 16.1.18 No print cycles can be run as commanded via the network ..... 238 Appendix Parts layout drawing.................... 239 17.1 Main body......................239 17.2 Lower feeder unit (option)................. 242 17.3 Duplex option (option) ..................

  • Page 38: General

    Field Service Ver. 1.0 Apr. 2008 1. System configuration General System configuration System front view A011F1C501DA bizhub C31P Lower feeder unit Duplex option Lower feeder unit Hard disk kit Staple finisher...

  • Page 39: Product Specifications

    2. Product specifications Field Service Ver. 1.0 Apr. 2008 Product specifications A. Type Type Desktop tandem full-color laser beam printer Printing system Semiconductor laser and electrostatic image transfer to media Exposure system 4 laser diode and polygon mirror PC drum type OPC (organic photo conductor) Photoconductor Blade cleaning system...
  • Page 40 Field Service Ver. 1.0 Apr. 2008 2. Product specifications Media types Tray 1 • Plain paper (60 to 90 g/m / 16 to 24 lb) (Manual tray) • Recycled paper (60 to 90 g/m / 16 to 24 lb) • Thick stock 1 (91 to 150 g/m / 24 to 40 lb) •...
  • Page 41 2. Product specifications Field Service Ver. 1.0 Apr. 2008 D. Machine specifications Power requirements AC 110 to 127 V, -10 % +6 % (AC 120 V -10 % +10 %: only US/Canada) Voltage: AC 220 to 240 V, -10 % +10 % Frequency: 50 to 60 Hz ±...

  • Page 42: Maintenance

    Field Service Ver. 1.0 Apr. 2008 3. Periodical check Maintenance Periodical check Maintenance items 3.1.1 Parts to be replaced by users (CRU) Class Part to be replaced Number of prints Clean Replace Description High-capacity toner 12,000 ● cartridge (C,M,Y,K) (Continuous printing) Processing 30,000 ●...

  • Page 43: Maintenance Parts

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 Maintenance parts • To ensure that the machine produces good prints and to extend its service life, it is rec- ommended that the maintenance jobs described in this schedule be carried out as instructed.

  • Page 44: Concept Of Parts Life

    Field Service Ver. 1.0 Apr. 2008 3. Periodical check Concept of parts life Description Near life value Life value • Detected by the waste toner full sensor. Monochrome Monochrome • A waste toner full condition is detected : 32,000 prints : 36,000 prints under the following conditions after a waste Waste toner...
  • Page 45 3. Periodical check Field Service Ver. 1.0 Apr. 2008 A. Conditions for life specifications values • The life specification values represent the number of pages printed or figures equivalent to it when the given conditions (see the table given below) are met. They may be more or less, depending on the machine operating conditions of each individual user.

  • Page 46: Maintenance Procedure (Periodical Check Parts)

    Field Service Ver. 1.0 Apr. 2008 3. Periodical check Maintenance Procedure (periodical check parts) 3.4.1 Replacing the tray 2 feed roller A. Periodically replacing parts/cycle • Tray 2 feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 2. 2.

  • Page 47: Replacing The Tray 1 Feed Roller

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 NOTE • When reinstalling the feed roller [1], make sure that it is mounted in the direction shown in the illustration on the left. A011F2C501DA 3.4.2 Replacing the tray 1 feed roller A.
  • Page 48 Field Service Ver. 1.0 Apr. 2008 3. Periodical check 6. Press two pins [1] in, and lift the feed roller cover [2] upward to remove it. A0EAF2C004DA NOTE Make sure that the bearing goes all the way into both of [1] shown on the left when installing the feed roller cover.
  • Page 49 3. Periodical check Field Service Ver. 1.0 Apr. 2008 8. Snap off the C-ring [1], and remove the bearing [2] at the front. A0EAF2C006DA 9. Snap off the C-ring [1], and remove the clutch [2] and the feed roller [3]. A0EAF2C007DA NOTE •...

  • Page 50: Replacing The Ozone Filter

    Field Service Ver. 1.0 Apr. 2008 3. Periodical check 3.4.3 Replacing the ozone filter A. Periodically replacing parts/cycle • Ozone filter: Every 120,000 prints B. Procedure 1. Hold onto the handle of the ozone fil- ter [1], and slide it out of the machine.
  • Page 51 3. Periodical check Field Service Ver. 1.0 Apr. 2008 3. Pull down the lock lever [1] to unlock the toner cartridge. A011F2C506DA 4. Grasp the toner cartridge handle [1], and pull the toner cartridge [2] out. A011F2C507DA C. Reinstallation procedure 1.
  • Page 52 Field Service Ver. 1.0 Apr. 2008 3. Periodical check 3. Grasp the toner cartridge handle [1], and slide the toner cartridge [2] in. A011F2C509DA 4. Remove the protective sheet by pull- ing it. A011F2C510DA 5. Raise the lock lever [1]. A011F2C511DA...

  • Page 53: Replacing The Imaging Unit (C,M,Y,K)

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 6. Slide the lock lever [1] to the left to lock the toner cartridge. A011F2C512DA 7. Close the front door. NOTE • When removing or reinstalling the toner cartridge while it is being used or after it has been used up, do not hold it or place it upside down, as spilled toner could result.
  • Page 54 Field Service Ver. 1.0 Apr. 2008 3. Periodical check 3. Pull down the lock lever [1] to unlock the imaging unit. A011F2C514DA 4. Press down the “Push” marked place [1]. 5. Pull the imaging unit [2] out. A011F2C515DB C. Reinstallation procedure 1.
  • Page 55 3. Periodical check Field Service Ver. 1.0 Apr. 2008 2. Remove the shipping tape of the imaging unit [1]. A011F2C517DA 3. Remove the protective cover [1]. A011F2C518DB 4. Slide the imaging unit [1] in. A011F2C519DA...
  • Page 56 Field Service Ver. 1.0 Apr. 2008 3. Periodical check 5. Raise the lock lever [1]. A011F2C520DA 6. Slide the lock lever [1] to the left to lock the imaging unit. 7. Close the front door. A011F2C521DA NOTE • When installing and removing the imaging unit, take care not to touch the surface of the PC drum [1].

  • Page 57: Replacing The Waste Toner Bottle

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 3.4.6 Replacing the waste toner bottle A. Periodically replacing parts/cycle • Waste toner bottle: Every 36,000 prints (black print only)/9,000 prints (color print only) B. Procedure 1. Open the front door. 2.

  • Page 58: Replacing The Transfer Roller

    Field Service Ver. 1.0 Apr. 2008 3. Periodical check 3.4.7 Replacing the transfer roller A. Periodically replacing parts/cycle • Transfer roller: Every 120,000 prints B. Procedure 1. Open the right door. 2. Press the locks [2] located at the front and rear ends of the transfer roller [1] inward to unlock the transfer roller [1].

  • Page 59: Replacing The Transfer Belt

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 3.4.8 Replacing the transfer belt A. Periodically replacing parts/cycle • Transfer belt: Every 120,000 prints B. Procedure 1. Turn OFF the power switch. 2. Open the front door. 3. Remove the imaging units (C,M,Y,K). See P.16 4.
  • Page 60 Field Service Ver. 1.0 Apr. 2008 3. Periodical check 9. Grasp the transfer belt handle and pull the transfer belt [1] out. A011F2C530DA 10. Remove the packing material from the new transfer belt. NOTE • Use care not to touch the belt of the transfer belt.

  • Page 61: Replacing The Fuser Unit

    3. Periodical check Field Service Ver. 1.0 Apr. 2008 3.4.9 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.

  • Page 62: Service Tool

    Field Service Ver. 1.0 Apr. 2008 4. Service tool Service tool CE tool list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA ⎯ Isopropyl alcohol A00KF2C506DA Laser lens cleaning tool A011 1901 ## A011F2C544DA Consumable parts 4.2.1 Toner cartridge Part name Life expectancy...

  • Page 63: Waste Toner Bottle

    4. Service tool Field Service Ver. 1.0 Apr. 2008 4.2.3 Waste toner bottle Part name Life expectancy Monochrome: 36,000 prints Waste toner bottle Color: 9,000 prints For the predetermined conditions, See P.8...

  • Page 64: Firmware Upgrade

    Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade Firmware upgrade Checking the current firmware version 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A011F2E545DA 3. Select the firmware to be updated and check the current version. See P.182 Firmware upgrading procedure by USB memory device 5.2.1...
  • Page 65 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 C. How to write firmware data 1. Turn the power switch ON. 2. Connect the USB memory device to the printer. 3. Call the SERVICE MENU to the display. See P.180 4.

  • Page 66: Firmware Upgrading Procedure By Updater

    Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade 8. The firmware upgrading procedure starts. (file name 1) PROCESSING DON’T REMOVE MEMORY A0DXF2E537DA NOTE • NEVER disconnect the USB memory device from the printer during the firmware upgrading procedure. 9. The printer is automatically restarted as soon as the firmware is upgraded correctly. Firmware upgrading procedure by updater 5.3.1 Updating method...
  • Page 67 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 B. Connection for Windows (1) Starting the firmware updater NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1. Download the firmware updater. 2.
  • Page 68 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. A011F2E557DA • For a network connection: Select “Network port.” See P.32 •...
  • Page 69 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 70 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart.
  • Page 71 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 <If spooling of the data fails> NOTE • If spooling fails, data may remain in the printer spooler. Delete this data, and then try again. 1. If spooling of the data fails, the following message appears. 2.
  • Page 72 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2. Select the printer driver, and then click the [Next]. A011F2E563DA 3.
  • Page 73 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. <If spooling of the data fails> •...
  • Page 74 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E567DA 4.
  • Page 75 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 <If transferring of the data fails> 1. If transferring of the data fails, the following message appears. 2. Click [OK]. A011F2E569DA 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again].
  • Page 76 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade C. Connection for Macintosh (1) Starting the firmware updater and the updating procedure NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1.
  • Page 77 5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 5. The screen for specifying the IP address of the printer appears. A011F2E573DA 6. Type in the IP address, and then click the [Next]. A011F2E574DA 7. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware.
  • Page 78 Field Service Ver. 1.0 Apr. 2008 5. Firmware upgrade 8. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E576DA 9. If the firmware was successfully updated, the printer will automatically restart. <If transferring of the data fails> 1.

  • Page 79: Checking The Version After The Firmware Update

    5. Firmware upgrade Field Service Ver. 1.0 Apr. 2008 5.3.2 Checking the version after the firmware update 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A011F2E545DA 3. Select the firmware that has been updated and check the current version. See P.182...

  • Page 80: Other

    Field Service Ver. 1.0 Apr. 2008 6. Other Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 81: Disassembly/Assembly/Cleaning List (Other Parts)

    6. Other Field Service Ver. 1.0 Apr. 2008 Disassembly/assembly/cleaning list (other parts) 6.2.1 Disassembly/assembly parts list Section Part name Ref.Page Front door P.46 Upper front cover P.46 Right front cover P.47 Left cover P.47 Exterior parts Rear cover P.48 Exit tray P.48 Right rear cover P.49...

  • Page 82: Cleaning Parts List

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.2.2 Cleaning parts list Section Part name Ref.Page Tray 1 Feed roller P.91 Tray 2 Feed roller P.91 Processing section Laser irradiation section P.92...

  • Page 83: Disassembly/Assembly Procedure

    6. Other Field Service Ver. 1.0 Apr. 2008 Disassembly/assembly procedure 6.3.1 Front door 1. Open the front door. 2. Remove the E-ring [1]. 3. Slide the front door [2] to the left off the machine. A011F2C553DA 6.3.2 Upper front cover 1.

  • Page 84: Right Front Cover

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.3 Right front cover 1. Remove the front door. See P.46 2. Remove the upper front cover. See P.46 3. Remove the screw [1], and remove the right front cover [2]. A0EAF2C012DA 6.3.4 Left cover 1.

  • Page 85: Rear Cover

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.5 Rear Cover 1. Remove the screw [1]. 2. Slide the rear cover [2] in the direc- tion shown in the illustration on the left off the machine. A011F2C535DA 6.3.6 Exit tray 1.

  • Page 86: Right Rear Cover

    Field Service Ver. 1.0 Apr. 2008 6. Other 7. Remove two screws [1]. A0EAF2C016DA 8. Remove the screw [1], and remove the exit tray [2]. A0EAF2C017DA 6.3.7 Right rear cover 1. Open the right door. 2. Remove the rear cover. See P.48 3.

  • Page 87: Tray 2

    6. Other Field Service Ver. 1.0 Apr. 2008 4. Unhook three tabs, and remove the right rear cover [1]. A0EAF2C019DA 6.3.8 Tray 2 1. Slide out the tray 2 [1]. 2. Pressing the tabs [2] on both sides, remove the tray 2 [1]. A0EAF2C020DA 6.3.9 Tray 1...

  • Page 88: Operation Board (Ob)

    Field Service Ver. 1.0 Apr. 2008 6. Other 4. Move two lock levers [1] up. 5. Remove the tray 1 [2]. A0EAF2C003DA 6.3.10 Operation board (OB) 1. Open the front door. 2. Remove the left cover. See P.47 3. Remove three screws [1], and remove the operation board [2].

  • Page 89: Hard Disk Kit (Option)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.11 Hard disk kit (option) 1. Remove the rear cover. See P.48 2. Loosen seven screws [1], and remove the MFP board protective shield [2]. A011F2C536DB 3. Remove three mounting pins [1]. A0EAF2C025DA 4.

  • Page 90: Mfp Board (Mfpb)

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.12 MFP board (MFPB) NOTE • After the MFP board replacement, you need to set the language to be displayed on the control panel again. See P.153 1. Remove the rear cover. See P.48 2.
  • Page 91 6. Other Field Service Ver. 1.0 Apr. 2008 8. Remove six screws [1], and remove the MFP board assy [2]. A0EAF2C029DA 9. Remove two screws [1] and the inter- face protective cover [2]. A011F2C024DA 10. Remove the memory [1] from the MFP board.

  • Page 92: Print Control Board (Prcb)

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.13 Print control board (PRCB) 1. Remove the rear cover. See P.48 2. Remove the right rear cover. See P.49 3. Remove seven screws [1], and remove the MFP board protective shield [2]. A011F2C536DB 4.
  • Page 93 6. Other Field Service Ver. 1.0 Apr. 2008 6. Remove eight screws [1], and remove the print control board [2]. A0EAF2C032DA 7. Remove parameter chip (IC4) [1] from the print control board. NOTE • When the print control board (PRCB) has been replaced, be sure to remount parameter chip (IC4).

  • Page 94: Dc Power Supply (Dcpu)

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.14 DC power supply (DCPU) 1. Remove the rear cover. See P.48 2. Remove the left cover. See P.47 3. Remove the operation board. See P.51 4. Remove the upper front cover. See P.46 5.
  • Page 95 6. Other Field Service Ver. 1.0 Apr. 2008 10. Remove five screws [1] and the DC power supply protective cover [2]. A0EAF2C035DA 11. Disconnect all connectors on the DC power supply. A0EAF2C036DA 12. Remove eight screws [1] and the DC power supply [2].

  • Page 96: High Voltage Unit/1 (Hv1)

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.15 High voltage unit/1 (HV1) 1. Remove PWB box/1. See P.74 2. Disconnect the harness [1] and two flat cables [2] from the harness plate [3]. 3. Remove the harness from three wire saddles [4].

  • Page 97: High Voltage Unit/2 (Hv2)

    6. Other Field Service Ver. 1.0 Apr. 2008 6. Remove two screws [1], and discon- nect the flat cable [2]. 7. Remove the high voltage unit/1 [3]. A011F2C036DA 6.3.16 High voltage unit/2 (HV2) 1. Remove the high voltage unit/1. See P.59 2.

  • Page 98: Toner Level Sensor Board (Tlsb)

    Field Service Ver. 1.0 Apr. 2008 6. Other NOTE White Blue Yellow • When reinstalling high voltage unit/ 2, make sure that each color con- nector is in the correct position, as shown in the illustration on the left. Yellow White Blue White...
  • Page 99 6. Other Field Service Ver. 1.0 Apr. 2008 10. Disconnect the connector (PJ13A) [1] from the print control board. A0EAF2C040DA 11. Remove the harness from the har- ness plate [1] and four wire saddles [2]. A0EAF2C041DA 12. Remove seven screws [1], and remove the toner level sensor board assy [2].
  • Page 100 Field Service Ver. 1.0 Apr. 2008 6. Other 13. Remove three screws [1]. A0EAF2C043DA 14. Disconnect two connectors [1] and remove the toner level sensor board [2]. A0EAF2C044DA...

  • Page 101: Ph Unit

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.18 PH Unit A. Removal procedure 1. Open the front door. 2. Remove the toner cartridge (C,M,Y,K). See P.13 3. Remove the imaging unit (C,M,Y,K). See P.16 NOTE • After the imaging unit has been removed from the main body, be sure to place it in the plastic bag (black) or wrap it in a light shielding cloth, and store it in a dark place.
  • Page 102 Field Service Ver. 1.0 Apr. 2008 6. Other 12. Remove ten screws [1]. 13. Remove the harness, and remove the PWB box/1 [2]. A0EAF2C022DA 14. Disconnect the harness [1] and two flat cables [2] from the harness plate [3]. 15. Remove the harness from the wire saddle [4].
  • Page 103 6. Other Field Service Ver. 1.0 Apr. 2008 17. Remove four screws [1], and remove corresponding four imaging unit rails [2]. A0EAF2C047DA 18. Remove three shoulder screws [1] of the PH unit. A011F2C048DA 19. Pull the connector [1] and the flat cable [2] out, and remove the PH unit [3].
  • Page 104 Field Service Ver. 1.0 Apr. 2008 6. Other B. Reinstallation procedure 1. Remove the shipping tape affixed on the new PH unit shield sheet. 2. Unfold the rectangular area of the shield sheet [1] so that the part is lying flat. A011F2C050DA 3.
  • Page 105 6. Other Field Service Ver. 1.0 Apr. 2008 5. Fix the PH unit [2] with three shoul- der screws [1]. A011F2C053DA 6. Attach the four imaging unit rails [2] with one screw [1] for each rail. NOTE • Make sure that the convex parts [3] at rear end of the rail are fit in the locating hole [4] on the main body.
  • Page 106 Field Service Ver. 1.0 Apr. 2008 6. Other 7. Install the drawing up transportation assy into the main body. <1> Turn the middle drive gear [3] so that the rear gear [1] keeps its own rectangular slot [2] vertically long. A011F2C054DA <2>...
  • Page 107 6. Other Field Service Ver. 1.0 Apr. 2008 8. While pushing the positioning protru- sion [1] of the drawing up transporta- tion assy against the housing, fix the assy with one screw [2]. NOTE • Check that the two drive gears [3] of the drawing up transportation assy are engaged.

  • Page 108: Driving Unit

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.19 Driving unit 1. Remove the PWB box/1. See P.74 2. Remove the PWB box/2. See P.75 3. Remove the high voltage unit/1. See P.59 4. Remove the color PC drum motor. See P.75 5.

  • Page 109: Mfp Board Fan Motor (Fm5)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.20 MFP board fan motor (FM5) 1. Remove the rear cover See P.48 2. Loosen seven screws [1], and remove the MFP board protective shield [2]. A011F2C536DB 3. Remove four screws [1], connector [2], and remove the MFP board fan motor [3].

  • Page 110: Backup Battery

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.21 Backup battery NOTE • This printer uses a lithium battery to backup memory. Replace the battery with our specified memory backup battery (CR2032). Use of a different battery or the one not equal to our specified battery may present risk of explosion.

  • Page 111: Pwb Box/1

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.22 PWB box/1 1. Remove the MFP board. See P.53 2. Remove the print control board. See P.55 3. Remove the exit tray. See P.48 4. Remove seven screws [1]. A011F2C061DA 5. Remove the harness [1], and remove the PWB box/1 [2].

  • Page 112: Pwb Box/2

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.23 PWB box/2 1. Remove the MFP board. See P.53 2. Remove the print control board. See P.55 3. Remove the PWB box/1. See P.74 4. Remove nine screws [1], and remove the PWB box/2 [2].

  • Page 113: Developing Motor/K (M5)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.25 Developing motor/K (M5) 1. Remove the PWB box/1. See P.74 2. Disconnect the connector [1] and remove four screws [2], and the developing motor/K [3]. NOTE • When installing the developing motor/K [3], try to insert it straight, and take care not to damage the gears.

  • Page 114: Toner Supply Motor/C,K (M7)

    Field Service Ver. 1.0 Apr. 2008 6. Other 6.3.27 Toner supply motor/C,K (M7) 1. Remove the PWB box/1. See P.74 2. Disconnect the connector [1] and remove two screws [2], and the toner supply motor/C,K [3]. NOTE • When installing the toner supply motor/C,K [3], try to insert it straight, and take care not to dam- age the gears.

  • Page 115: Intermediate Transport Motor (M3)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.29 Intermediate transport motor (M3) 1. Remove the PWB box/1. See P.74 2. Remove the PWB box/2. See P.75 3. Disconnect the connector [1] and remove four screws [2], and the intermediate transport motor [3]. NOTE •...

  • Page 116: Pressure/Retraction Clutch/2 (Cl5)

    Field Service Ver. 1.0 Apr. 2008 6. Other 4. Remove the E-ring [1] and the bear- ing [2]. Precautions for reinstallation • When reinstalling the bearing, make sure that the notch [3] on the regis- tration roller clutch comes to the position shown in the left picture.
  • Page 117 6. Other Field Service Ver. 1.0 Apr. 2008 5. Disconnect eight connectors. A011F2C075DB 6. Remove the door sensor/Fr (PS14) [1]. A011F2C076DA 7. Remove the gear/1 [1] and the gear/ 2 [2]. A011F2C077DA...

  • Page 118: Pressure/Retraction Clutch/1 (Cl4)

    Field Service Ver. 1.0 Apr. 2008 6. Other 8. Remove three screws [1], and remove the 2nd image transfer pres- sure/retraction drive assy [2]. A011F2C078DA 9. Snap off the C-ring [1]. 10. Remove the bearing [2] and the pressure/retraction clutch/2 [3]. NOTE •...

  • Page 119: Media Feed Clutch/1 (Cl1)

    6. Other Field Service Ver. 1.0 Apr. 2008 5. Remove the gear [1], and remove the pressure/retraction clutch/1 [2]. A011F2C081DA NOTE • When reinstalling the bearing and pressure/retraction clutch/1, make sure that the protrusion [1] on the pressure/retraction clutch/1 fits into the locking slot [2].
  • Page 120 Field Service Ver. 1.0 Apr. 2008 6. Other 4. Remove four screws [1]. A0EAF2C062DA 5. Remove the gear [1] and the gear [2]. NOTE • When the media feed clutch/1 is reinstalled, replace the gears that have been removed, as these gears could have been damaged.
  • Page 121 6. Other Field Service Ver. 1.0 Apr. 2008 9. Snap off the E-ring [1], and remove the bearing [2]. A011F2C087DB 10. Snap off the E-ring [1], and remove the bearing [2]. A011F2C088DB 11. Remove four screws [1]. 12. Remove the media feed and trans- port assy holding metal plate [2] and the shaft [3].
  • Page 122 Field Service Ver. 1.0 Apr. 2008 6. Other 13. Remove two gears [1]. A011F2C091DB 14. Remove the media feed clutch/1 [1]. A011F2C092DB NOTE • When reinstalling the media feed clutch/1, make sure that the protru- sion [1] on the media feed clutch fits into the locking slot [2].

  • Page 123: Media Feed Clutch/2 (Cl3)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.34 Media feed clutch/2 (CL3) 1. Remove the PWB box/1. See P.74 2. Remove the PWB box/2. See P.75 3. Disconnect the white connector [1] and the blue connector [2]. A0EAF2C061DA 4. Remove four screws [2]. A0EAF2C062DA 5.
  • Page 124 Field Service Ver. 1.0 Apr. 2008 6. Other 7. Snap off the E-ring [1]. 8. Remove the bearing [2] and spring [3]. NOTE • When reinstalling the E-ring [1], fit it to the lower groove [4] of the two grooves in the shaft. A011F2C086DC 9.
  • Page 125 6. Other Field Service Ver. 1.0 Apr. 2008 11. Remove four screws [1]. 12. Remove the media feed and trans- port assy holding metal plate [2] and the shaft [3]. A011F2C090DB 13. Remove three gears [1]. A011F2C095DB 14. Remove the shaft [1], and remove the media feed clutch/2 [2].

  • Page 126: Temperature/ Humidity Sensor (Tem/Hums)

    Field Service Ver. 1.0 Apr. 2008 6. Other NOTE • When reinstalling the shaft and the media feed clutch/2, make sure that the protrusion [1] on the media feed clutch/2 fits into the locking slot [2]. A011F2C097DA 6.3.35 Temperature/ humidity sensor (TEM/HUMS) 1.

  • Page 127: Idc Sensor Board/Re, Idc Sensor Board/Fr (Idcsb/R, Idcsb/L)

    6. Other Field Service Ver. 1.0 Apr. 2008 6.3.36 IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) 1. Open the right door. 2. Remove the transfer belt. See P.22 3. Remove two screws [1]. A0EAF2C066DA 4. Unhook the spring, and remove the cover [1].

  • Page 128: Cleaning Procedure

    Field Service Ver. 1.0 Apr. 2008 6. Other Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the ethanol isopropyl alcohol. 6.4.1 Tray 1 feed roller 1. Open the tray 1. 2. Press down on the center of the media lifting plate [1] until the left and right locking tabs lock into place.

  • Page 129: Laser Irradiation Section

    6. Other Field Service Ver. 1.0 Apr. 2008 6.4.3 Laser irradiation section 1. Open the front door. 2. Align the edge of the laser lens cleaning tool [2] with the marker [1] (at four places) of the waste toner bottle. Insert the tool [2], and make two to three reciprocating motions to clean the laser irradiation section.

  • Page 130: Adjustment/Setting

    Field Service Ver. 1.0 Apr. 2008 7. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. A.

  • Page 131: Description Of The Control Panel

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 Description of the control panel Control panel display 8.1.1 Parts of the control panel display • The following shows the names of each part of the control panel. These names are used throughout this manual.

  • Page 132: Message Structure

    Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel 8.1.2 Message structure • There are five types of messages. Message Description Normal messages These messages are displayed after warmup has been completed: • Toner remaining gauge • Data-receiving message •...

  • Page 133: Normal Messages

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 8.1.3 Normal messages • The basic screen is displayed after warmup has been completed. • The “READY LED ” lights up while the message is displayed. Display Description LCD 1 Printer mode is displayed.
  • Page 134 Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel B. Data receiving message/print • The control panel displays the following description at data receiving message/print. Display Description Printer mode is displayed (for example, PRINTING). • PROCESSING is displayed during data receiving or printer startup. •...

  • Page 135: Toner Low

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 C. Firmware update • The control panel displays the following description at firmware update. Display Description LCD 1 FIRMWARE UPDATE is displayed. LCD 2 displays the type of firmware (for example, SYSTEM). •...
  • Page 136 Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel E. Job cancellation • By pressing the Cancel key after the job is sent, the control panel displays the job cancel menu. • When no job is has been sent, pressing the Cancel key has no effect. •...
  • Page 137 8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 F. Menu • The menu is displayed when the MENU key is pressed. • The control panel displays the following description at the menu screen. Display Description LCD 1 A Warning icon is displayed. Menu items are displayed (3 items/ 7 items).

  • Page 138: Operator Call Messages

    Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel 8.1.4 Operator call messages • These messages are displayed when minor error(s) that can be handled by user occur. • The “Error LED ” lights while the message is displayed on the control panel. •...

  • Page 139: Service Call Messages

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 8.1.5 Service call messages • These messages are displayed when error(s) that cannot be handled by the user occur. • The “Error LED ” turns ON while the message is displayed on the control panel. •...

  • Page 140: Help Screen

    Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel 8.1.6 Help screen • This screen is displayed when the down key is pressed when a normal message/ warning or operator call message is displayed. • The control panel displays the following description at the help screen. Display Description LCD 1...

  • Page 141: List Of Control Panel Messages

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 List of control panel messages NOTE • When two or more messages are to be displayed, the message with the higher pri- ority will be displayed. • When a message concerning consumables/periodic replacement parts (units) is displayed, print a statistics page from the [PRINT MENU] →...
  • Page 142 Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel B. Warning messages Message Priority Description (LCD2/LCD3) UNABLE TO Print in sets disabled (full hard disk) High 1 COLLATE JOB (This warning message is displayed during printing.) When a job with stapling is printing, the number of printed pages UNABLE TO already exceeds the number of pages that can be stapled.
  • Page 143 8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 Message Priority Description (LCD2/LCD3) DEVICE An unsupported device is connected to the USB host I/F. NOT SUPPORTED 23 AUTH TIMEOUT Time-out of the IEEE 802.1X port authentication processing. PORT AUTH Low 24 IEEE 802.1X port authentication processing is being executed.

  • Page 144: Operator Call Messages

    Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel 8.2.2 Operator call messages Message Priority Description LCD1 LCD2/LCD3 Device configuration was changed while the main switch was ON. CONFIGURA- TURN OFF • In this condition, key operation on the control panel is High 1 TION ERR THEN ON...
  • Page 145 8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 Message Priority Description LCD1 LCD2/LCD3 A media jam has occurred at the duplex transport DUPLEX2 section of the duplex option. TRAY1 A media jam has occurred at tray 1 (manual feed tray). 4 PAPER JAM TRAY2 A media jam has occurred at tray 2.
  • Page 146 Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel Message Priority Description LCD1 LCD2/LCD3 • The size and type of media specified in the driver is not loaded in any tray. SSSS *2 PAPER ERROR • A different size of media from the one specified in the TTTT *2 driver is loaded in the tray at media feeding.

  • Page 147: Service Call Messages

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 8.2.3 Service call messages • For troubleshooting procedures, see “Troubleshooting”. See P.202 Message Description LCD1 LCD2/LCD3 (Service Call ID) (Error description) 0010 P MOTOR 1 Color PC drum motor malfunction 0017 P MOTOR 2 Intermediate transport motor malfunction...
  • Page 148 Field Service Ver. 1.0 Apr. 2008 8. Description of the control panel Message Description LCD1 LCD2/LCD3 (Service Call ID) (Error description) 3FFB FINISHER ROM Finisher flash ROM error C002, RAM error at startup (standard memory) RAM ERROR C003 RAM error at startup (expanded memory) C013 H/W ADDRESS MAC address error at startup (MAC address is invalid)

  • Page 149: Cancelling A Print Job

    8. Description of the control panel Field Service Ver. 1.0 Apr. 2008 Cancelling a print job • A print job being processed or printed can be cancelled by pressing the Cancel key. • When no job has been sent, pressing the Cancel key has no effect. 1.

  • Page 150: Menu

    Field Service Ver. 1.0 Apr. 2008 9. Menu Menu List of menu functions MENU Ref. page PROOF/PRINT MENU *1 P.118 PRINT MENU CONFIGURATION PG P.118 STATISTICS PAGE P.119 FONT LIST POSTSCRIPT P.125 MENU MAP P.125 DIRECTORY LIST *1 P.125 PAPER MENU PAPER DEFAULT TRAY P.126...
  • Page 151 9. Menu Field Service Ver. 1.0 Apr. 2008 MENU Ref. page QUALITY MENU PCL SETTING TEXT RGB SOURCE P.135 PRINTING RGB INTENT P.135 RGB GRAY P.135 GRAPHICS RGB SOURCE P.136 PRINTING RGB INTENT P.136 RGB GRAY P.136 PS SETTING IMAGE RGB SOURCE P.136 PRINTING...
  • Page 152 Field Service Ver. 1.0 Apr. 2008 9. Menu MENU Ref. page INTERFACE JOB TIMEOUT P.145 MENU ETHERNET TCP/IP ENABLE P.146 IP ADDRESS P.146 SUBNET MASK P.146 DEFAULT GATEWAY P.147 DHCP P.147 BOOTP P.147 ARP/PING P.147 HTTP ENABLE P.148 ENABLE P.148 TELNET P.148 BONJOUR...
  • Page 153 9. Menu Field Service Ver. 1.0 Apr. 2008 MENU Ref. page SYS DEFAULT LANGUAGE P.153 MENU EMULATION DEF. EMULATION P.153 POSTSCRIPT WAIT TIMEOUT P.153 PS ERROR PAGE P.154 PS PROTOCOL P.154 CR/LF MAPPING P.154 LINES PER PAGE P.154 FONT SOURCE FONT P.155 NUMBER PITCH SIZE...
  • Page 154 Field Service Ver. 1.0 Apr. 2008 9. Menu MENU Ref. page MAINTENANCE PRINT MENU EVENT LOG P.173 MENU HALFTONE 64 P.173 HALFTONE 128 P.173 HALFTONE 256 P.174 GRADATION P.174 ALIGNMENT TOP ADJUSTMENT P.174 LEFT ADJUSTMENT P.174 LEFT ADJ DUPLEX P.175 TRANSFER SIMPLEX PASS P.175...

  • Page 155: Proof/Print Menu

    9. Menu Field Service Ver. 1.0 Apr. 2008 PROOF/PRINT MENU Function • Selects and prints the job held temporarily in the printer. • Selects and deletes the job held temporarily in the printer. NOTE • This menu is available only when an optional hard disk kit is installed. •...

  • Page 156: Statistics Page

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.3.2 STATISTICS PAGE Function • Prints a statistics page. • To check consumable status and the usage of the machine. The following items can be checked: Supplies Status PM Parts Information Counter Information Media Information Coverage Information Consumable/periodic replacement parts (units) counter information*1...

  • Page 157: Media Information

    9. Menu Field Service Ver. 1.0 Apr. 2008 A. Sample of STATISTICS PAGE Product Name : bizhubC31P SERIAL NUMBER: A0EA********* DATE : 03.07.2008 TIME : 03:14 Printer name : BHC31P-XXXXX Supplies Status 100 % Remaining Cartridge Type High Cyan Toner Cartridge High Magenta Toner Cartridge High...
  • Page 158 Field Service Ver. 1.0 Apr. 2008 9. Menu B. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and imaging unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).
  • Page 159 9. Menu Field Service Ver. 1.0 Apr. 2008 D. Counter Information • The total number of pages that have been printed is counted and displayed based on the description shown in the following table. <Counter information list> Types of count Contents Count timing •...
  • Page 160 Field Service Ver. 1.0 Apr. 2008 9. Menu E. Coverage Information • Each coverage information is calculated and displayed based on the description shown in the following table. <Coverage information list> Coverage information Contents • Individual average dot coverage of four colors (Y,M,C,K) in the last job Normalized Coverage is calculated on an A4 basis.
  • Page 161 9. Menu Field Service Ver. 1.0 Apr. 2008 F. How to read consumable/periodic replacement parts (units) counter information. • The lower left part of the statistics page shows numerical values that represent consum- able/periodic replacement parts (units) counter information. The table below explains counter information that is provided by each numerical data. <Display on the statistics page>...

  • Page 162: Font List

    Field Service Ver. 1.0 Apr. 2008 9. Menu Contents Year (e.g. The year 2008 is displayed as 8.) Month (e.g. January is displayed as A. February is B. March is C. and Start date of use *1 December is L.) Day (e.g.

  • Page 163: Paper Menu

    9. Menu Field Service Ver. 1.0 Apr. 2008 PAPER MENU 9.4.1 PAPER SOURCE A. DEFAULT TRAY Function • Sets the priority feed tray. • To set the priority media feed tray. Setting 1. Select [DEFAULT TRAY] and press the Menu/Select key. /procedure 2.
  • Page 164 Field Service Ver. 1.0 Apr. 2008 9. Menu (2) CUSTOM SIZE Function • Sets the custom size of media in tray 1. • To specify the custom size media loaded in tray 1. Setting 1. Select [CUSTOM SIZE] and press the Menu/Select key. /procedure 2.
  • Page 165 9. Menu Field Service Ver. 1.0 Apr. 2008 C. TRAY 2 (1) PAPER SIZE Function • Sets the size of the media in tray 2. • To specify the size of the media loaded in tray 2. Setting 1. Select [PAPER SIZE] and press the Menu/Select key. /procedure 2.

  • Page 166: Duplex

    Field Service Ver. 1.0 Apr. 2008 9. Menu E. TRAY CHAINING Function • Sets auto tray switching. • To specify that the printer should pull media from another tray when the specified tray runs is empty. Setting • The default setting is ON. /procedure “ON”...

  • Page 167: Copies

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.4.3 COPIES Function • Sets the number of prints. • To specify the number of copies of the job to be printed. Setting 1. Select [COPIES] and press the Menu/Select key. /procedure 2.

  • Page 168: Job Separation

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.4.6 JOB SEPARATION Function • Selects whether or not to use a shift function for each job that prints to the staple fin- isher. Setting • The default setting is OFF. /procedure “OFF”...

  • Page 169: Halftone

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.5.3 HALFTONE A. IMAGE PRINTING Function • Sets the halftone characteristic of image to be printed. • To set the halftone characteristic that is used for the printed image (picture.) LINE ART : HALFTONE characteristic that emphasizes the resolution of the print image.

  • Page 170: Edge Strength

    Field Service Ver. 1.0 Apr. 2008 9. Menu B. TEXT PRINTING Function • Selects whether or not to add edge enhancement during text printing. • To add edge enhancement and sharpen the outline of images when printing text data such as letters. Setting •...

  • Page 171: Glossy Mode

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.5.7 GLOSSY MODE • Selects whether or not to use the glossy mode that increases toner adhesion and Function enhances glossiness of images. • To print more glossy images. • This mode can be used for media types other than transparencies and envelopes. Setting •...
  • Page 172 Field Service Ver. 1.0 Apr. 2008 9. Menu (3) RGB GRAY Function • Sets the RGB gray reproduction of the image to be printed. • To set the gray print method that is used for the printed image (picture). COMPOSITE BLACK : Print gray with the toner of 4 colors CMYK. BLACK AND GRAY : Print black (R=G=B=0) only with K toner and print gray with toner of 4 colors CMYK.

  • Page 173: Ps Setting

    9. Menu Field Service Ver. 1.0 Apr. 2008 D. GRAPHICS PRINTING (1) RGB SOURCE Function • Sets the RGB color space of the graphics to be printed. • To set the input RGB color space that is used for printing graphics (figures). sRGB : Profile that has been preset to the printer.
  • Page 174 Field Service Ver. 1.0 Apr. 2008 9. Menu (2) RGB INTENT Function • Sets the RGB characteristics of the image to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing the image (picture). VIVID : Color conversion characteristic suited to the image empha- sizing on color vividness.
  • Page 175 9. Menu Field Service Ver. 1.0 Apr. 2008 (2) RGB INTENT Function • Sets the RGB characteristic of the text to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing text (letter). VIVID : Color conversion characteristic suited to the image empha- sizing on color vividness.
  • Page 176 Field Service Ver. 1.0 Apr. 2008 9. Menu (2) RGB INTENT Function • Sets the RGB characteristic of the graphics to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing graphics (figures). VIVID : Color conversion characteristic suited to the image empha- sizing on color vividness.

  • Page 177: Calibration

    9. Menu Field Service Ver. 1.0 Apr. 2008 (2) SIMULATION INTENT Function • Sets the color characteristics. • To set the color characteristics at the implementation of the simulation. RELATIVE COLOR : Reproduce the color that minimizes the color difference between original and print by adjusting the basic color (white.) ABSOLUTE COLOR : Reproduce the color that maintains the absolute color within...

  • Page 178: Color Separation

    Field Service Ver. 1.0 Apr. 2008 9. Menu (2) MAGENTA • Sets the magenta level for the HIGHLIGHT, MIDDLE, and SHADOW area respec- Function tively. • To set the magenta level for the HIGHLIGHT, MIDDLE, and SHADOW are respec- tively. Setting •...

  • Page 179: Memory Direct

    9. Menu Field Service Ver. 1.0 Apr. 2008 MEMORY DIRECT • This menu appears only when the optional hard disk kit and/or the compact flash is installed. • This menu does not appear when “DISABLE” is selected in the [INTERFACE MENU] → [MEMORY DIRECT] setting.

  • Page 180: Layout

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.7.2 LAYOUT Function • Sets the number of images printed on one page for camera direct photo printing. • To specify the number of camera direct photo printing images to be printed on each sheet.
  • Page 181 9. Menu Field Service Ver. 1.0 Apr. 2008 C. ECONOMY PRINT Function • Sets whether or not to use the economy print mode during camera direct photo print- ing. • To reduce toner consumption during camera direct photo printing. • In the economy print mode, toner consumption can be reduced by approx. 30 % com- pared to the normal print mode.

  • Page 182: Interface Menu

    Field Service Ver. 1.0 Apr. 2008 9. Menu G. RGB GRAY Function • Sets the RGB gray reproduction of the printed image for camera direct photo printing. • To set the gray print method that is processed by the printer for camera direct photo printing.

  • Page 183: Ethernet

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.8.2 ETHERNET NOTE • When the ETHERNET setting is changed, the printer restarts automatically. A. TCP/IP (1) ENABLE Function • Enables TCP/IP • To specify that the printer is connected to a TCP/IP network. YES : Enable TCP/IP.
  • Page 184 Field Service Ver. 1.0 Apr. 2008 9. Menu (4) DEFAULT GATEWAY Function • Sets the gateway address of the printer used in the network. • To set the printer’s gateway address. Setting 1. Select [DEFAULT GATEWAY] and press the Menu/Select key. /procedure 2.
  • Page 185 9. Menu Field Service Ver. 1.0 Apr. 2008 (8) HTTP <ENABLE> Function • Enables HTTP. • To enable HTTP. YES : HTTP is enabled. NO : HTTP is disabled. Setting • The default setting is YES. /procedure “YES” NOTE • Setting this function to “NO” will automatically set [IPP] to “NO.” (9) FTP <ENABLE>...
  • Page 186 Field Service Ver. 1.0 Apr. 2008 9. Menu (13) IPP <ENABLE> Function • To set whether to enable or disable IPP setting. YES : IPP is enabled. NO : IPP is disabled. Setting • The default setting is YES. /procedure “YES”...
  • Page 187 9. Menu Field Service Ver. 1.0 Apr. 2008 (17) SNMP <ENABLE> Function • To set whether to enable or disable SNMP setting. YES : SNMP is enabled. NO : SNMP is disabled. Setting • The default setting is YES. /procedure “YES”...
  • Page 188 Field Service Ver. 1.0 Apr. 2008 9. Menu <ACCESS REFUSE> Function • To set the IP filtering (access refuse). ENABLE : Access refuse is enabled. DISABLE : Access refuse is disabled. NOTE • The range for the IP addresses, to which access is disabled, is set using the PageScope Web Connection.
  • Page 189 9. Menu Field Service Ver. 1.0 Apr. 2008 B. NETWARE (1) ENABLE Function • Enables NetWare. • To specify that the printer is connected to a NetWare network. YES : Enable NetWare. Printing can be done via NetWare. : Disable NetWare. Printing cannot be done via NetWare. Setting •...

  • Page 190: Memory Direct

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.8.3 MEMORY DIRECT Function • Select whether to enable or disable memory direct printing. ENABLE : MEMORY DIRECT menu is appeared, and memory direct printing is enabled. DISABLE : MEMORY DIRECT menu is disappeared, and memory direct printing is disabled.
  • Page 191 9. Menu Field Service Ver. 1.0 Apr. 2008 (2) PS ERROR PAGE Function • Specifies whether error pages are printed at the time of a postscript error. • To specify whether error pages are printed after a postscript error occurs. ON : Error pages are printed at the time of postscript error.
  • Page 192 Field Service Ver. 1.0 Apr. 2008 9. Menu (3) FONT SOURCE <FONT NUMBER> Function • Sets the PCL font to be used for PCL printing. • To set the font to be used for printing PCL jobs. Setting 1. Select [FONT NUMBER] and press the Menu/Select key. /procedure 2.

  • Page 193: Paper

    9. Menu Field Service Ver. 1.0 Apr. 2008 D. XPS (1) DIGITAL SIGNATURE Function • Selects whether to verify digital signatures attached to XPS (XML Paper Specifica- tion) files when printing the files. • When ON is selected, files with invalid digital signatures are not printed. Setting •...
  • Page 194 Field Service Ver. 1.0 Apr. 2008 9. Menu (2) CUSTOM SIZE Function • Sets the custom media width and length. • To set the width and length of the custom media size. Setting 1. Select [CUSTOM SIZE] and press the Menu/Select key. /procedure 2.

  • Page 195: Gray Scale Page

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.9.4 GRAY SCALE PAGE Function • Sets the color mode (color or monochrome) applied to monochrome pages included in a color print job. AUTO : Automatically determines color or monochrome from the job’s first page.

  • Page 196: Energy Saver

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.9.8 ENERGY SAVER Function • Sets whether the printer should go into energy saver mode when not printing or pro- cessing a print job and when the control panel is not being used. To set the amount of time before energy saver mode is activated, use the “ENERGY SAVER TIME”...

  • Page 197: Security

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.9.12 SECURITY A. CHANGE PASSWORD Function • Sets the password used for the lock panel function. • To change the password used for the lock panel function. 0000 : Panel lock function is OFF. 0001 to FFFF : Valid password for panel lock function.

  • Page 198: Clock

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.9.13 CLOCK A. DATE Function • Sets the date of the printer’s built-in clock. • To change the date of the printer’s built-in clock. Setting DATE (DD.MM.YY): For Europe /procedure DATE (MM.DD.YY): For North America DATE(YY.MM.DD): For Japan, Asia, China The following shows how to set DATE (DD.MM.YY).

  • Page 199: Hdd Format

    9. Menu Field Service Ver. 1.0 Apr. 2008 9.9.14 HDD FORMAT Function • Initializes the format of the optional hard disk kit. • To initialize the format of the optional hard disk kit. USER AREA ONLY : Initialize only user area : Initialize all area Setting 1.

  • Page 200: Restore Defaults

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.9.16 RESTORE DEFAULTS Function • Restores the factory default of each setting. • To restore the defaults of all settings. RESTORE NETWORK : Restore the default for [INTERFACE MENU/ETHERNET] setting. RESTORE PRINTER : Restore the default for [PAPER MENU], [QUALITY MENU], [SYS DEFAULT MENU] and [CAMERA DIRECT] setting.
  • Page 201 9. Menu Field Service Ver. 1.0 Apr. 2008 List of reset items 1 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ DEFAULT TRAY Reset Reset TRAY2 P.126 ⎯ Reset Reset Letter/A4 *1 P.126 PAPER SIZE WIDTH: 8.5inches ⎯...
  • Page 202 Field Service Ver. 1.0 Apr. 2008 9. Menu List of reset items 2 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ COLOR MODE Reset Reset COLOR P.131 ⎯ BRIGHTNESS Reset Reset P.131 ⎯ IMAGE PRINTING Reset Reset DETAIL...
  • Page 203 9. Menu Field Service Ver. 1.0 Apr. 2008 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ Reset Reset sRGB P.137 SOURCE ⎯ Reset Reset VIVID P.138 INTENT TEXT BLACK AND ⎯ PRINTING Reset Reset P.138 RGB GRAY GRAY DESTINA-...
  • Page 204 Field Service Ver. 1.0 Apr. 2008 9. Menu List of reset items 3 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER MEMORY ⎯ TYPE OF FILES Reset Reset P.142 DIRECT ⎯ PAPER SOURCE Reset Reset TRAY2 P.142 ⎯...
  • Page 205 9. Menu Field Service Ver. 1.0 Apr. 2008 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ SMTP Reset Reset P.149 ⎯ SNMP Reset Reset P.150 ⎯ WSD PRINT Reset Reset P.150 ⎯ IPSEC Reset Reset P.150 ETHER- ACCESS...
  • Page 206 Field Service Ver. 1.0 Apr. 2008 9. Menu Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER DIGITAL ⎯ Reset Reset DISABLE P.156 SIGNA- TURE EMULA- TION ⎯ Reset Reset P.156 ERROR PAGE PAPER ⎯ Reset Reset LETTER P.156 SIZE...
  • Page 207 9. Menu Field Service Ver. 1.0 Apr. 2008 List of reset items 6 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ ⎯ Admin Password Reset Reset administrator ⎯ ⎯ Refresh Rate Reset Reset 30 sec. KONICA MINOLTA ⎯...

  • Page 208: Enable Warning

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.9.17 ENABLE WARNING A. PAPER EMPTY (1) TRAY1 Function • Specifies whether a [TRAY 1 Paper Empty] (manual feed tray) is displayed as a nor- mal message when it is empty. • To specify whether to display a [TRAY 1 Paper Empty] message as a normal message.
  • Page 209 9. Menu Field Service Ver. 1.0 Apr. 2008 (4) TRAY4 Function • Specifies whether a [TRAY 4 Paper Empty] is displayed as a normal message when it is empty. • To specify whether to display a [TRAY 4 Paper Empty] message as a normal message.

  • Page 210: 9.10 Maintenance Menu

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.10 MAINTENANCE MENU 9.10.1 How to enter the MAINTENANCE MENU A. Procedure 1. Display [MAINTENANCE MENU] on the menu screen and press the Menu/Select key. 2. [ENTER PASSWORD] message is displayed. 3. Set the first digit of user password with the up key /down key and press the right key .

  • Page 211: Alignment

    9. Menu Field Service Ver. 1.0 Apr. 2008 D. HALFTONE 256 Function • Prints the halftone pattern with 100 % level for CMYK respectively. • To check the unevenness of the density and the pitch. Setting 1. Set the A4S or letterS media on the tray. /procedure 2.
  • Page 212 Field Service Ver. 1.0 Apr. 2008 9. Menu C. LEFT ADJ DUPLEX Function • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of duplex print media fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of duplex print media fed from tray 2.
  • Page 213 9. Menu Field Service Ver. 1.0 Apr. 2008 (3) MANUAL DUPLEX Functions • Adjust the 2nd image transfer output (ATVC) on the manual duplexed pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...

  • Page 214: Supplies

    Field Service Ver. 1.0 Apr. 2008 9. Menu 9.10.4 SUPPLIES A. REPLACE (1) TRANS. BELT Function • Resets the transfer belt counter. • To use when the transfer belt has been replaced. 1. Select [MAINTENANCE MENU] → [SUPPLIES] → [REPLACE] → [TRANS. BELT] Setting /procedure and select YES.
  • Page 215 9. Menu Field Service Ver. 1.0 Apr. 2008 B. BACKUP SETTING Function • To store, as a definition file, the current printer setting information in the USB memory device. • Printer definition files are saved according to various setting patterns and a pattern the most appropriate for a specific need can be selected promptly.

  • Page 216: 10. Adjustment Item List

    Field Service Ver. 1.0 Apr. 2008 10. Adjustment item list 10. Adjustment item list Replacement part/Service job Adjustment/setting Items QUALITY CALIBRA- AIDC PROCESS (2) (2) (2) MENU TION CONTROLLER F/W FIRMWARE ENGINE F/W VERSION BOOT F/W TOP ADJUSTMENT SERVICE ALIGN- LEFT ADJUSTMENT MENU MENT...

  • Page 217: 11. Service Menu

    11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU 11.1 How to enter the service menu NOTE • Make sure not to reveal the password of the service menu to any unauthorized per- son. A. Procedure 1 1.

  • Page 218: 11.2 Service Menu Function Tree

    Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU 11.2 Service menu function tree SERVICE MENU Ref. Page SERIAL NUMBER P.182 FIRMWARE CONTROLLER F/W P.182 VERSION ENGINE F/W FINISHER F/W *1 BOOT F/W ALIGNMENT TOP ADJUSTMENT P.182 LEFT ADJUSTMENT P.182 LEFT ADJ DUPLEX P.183 TRANSFER...

  • Page 219: 11.3 Service Menu

    11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 11.3 SERVICE MENU 11.3.1 SERIAL NUMBER Function • Displays the serial number of the printer. • To confirm the printer’s serial number. Setting 1. Select [SERVICE MENU] and press the Menu/Select key. /procedure 2.
  • Page 220 Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU C. LEFT ADJ DUPLEX Function • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of duplex print media fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of duplex print media fed from tray 2.
  • Page 221 11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 (3) MANUAL DUPLEX Functions • Adjust the 2nd image transfer output (ATVC) on the manual duplexed pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...
  • Page 222 Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU G. IMAGE ADJ PARAM Function • Adjusts the printer in case of an image quality problem (uneven density) • To correct image quality problems (uneven density) due to the printer being operated at a high altitude.

  • Page 223: Diagnosis Menu

    11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 J. AIDC MODE • Sets the frequency of image stabilization that is performed when the main power Function switch is turned ON or the machine returns from sleep mode. • MODE1: Always performs image stabilization when the main power switch is turned ON or the machine returns from sleep mode.
  • Page 224 Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU Item Description • The number of points detected in the main scan direction is more or less than the specified value during main scan direc- tion registration correction. • The number of points detected in the sub scan direction is Color Shift Test Pattern more or less than the specified value during sub scan direc- failure...
  • Page 225 11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 Conversion method from hexadecimal number to binary number 1. The hexadecimal number (four digits) is converted in each digit based on the following table. Hexadeci- Binary Hexadeci- Binary Hexadeci- Binary Hexadeci- Binary mal number number...

  • Page 226: Supplies

    Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU (4) HALF TONE 64 Functions • Prints the halftone pattern with 25 % level for CMYK respectively. • To check the unevenness of the density and the pitch. Setting/ 1. Set the A4S or letterS media on the tray. Procedure 2.

  • Page 227: Restore Passward

    11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 (2) TRANS. ROLLER Function • Resets the transfer roller counter. • To use when the transfer roller has been replaced. Setting 1. Call the service menu to the screen. 2. Select [SUPPLIES] → [REPLACE] → [TRANS. ROLLER], and select “YES.” /procedure 3.

  • Page 228: Quick Setting

    Field Service Ver. 1.0 Apr. 2008 11. SERVICE MENU 11.3.8 QUICK SETTING A. UPDATE SETTING Function • To update printer settings according to the printer setting definition file stored in the USB memory device. • Printer definition files are saved according to various setting patterns and a pattern the most appropriate for a specific need can be selected promptly.

  • Page 229: Firmware Update

    11. SERVICE MENU Field Service Ver. 1.0 Apr. 2008 11.3.9 FIRMWARE UPDATE A. VIEW INFORMATION Function • To display the firmware information stored in the USB memory device. • The following information is displayed: Model name of firmware data Version information of firmware data Setting 1.

  • Page 230: 12. Other Functions

    Field Service Ver. 1.0 Apr. 2008 12. Other functions 12. Other functions 12.1 Rewriting security information into the hard disk kit and the compact flash 12.1.1 Outline • When the optional hard disk kit and compact flash are formatted, they save the values specific to the MFP board (MFPB) installed in each printer.
  • Page 231 12. Other functions Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 232: Troubleshooting

    Field Service Ver. 1.0 Apr. 2008 13. Jam display Troubleshooting 13. Jam display 13.1 Misfeed display • When a media misfeed occurs a message is displayed on the control panel. PAPER JAM TRAY2 for help A011F4E504DA Display Misfeed processing Misfeed location Action location LCD 1...

  • Page 233: 13.2 Misfeed Display Resetting Procedure

    13. Jam display Field Service Ver. 1.0 Apr. 2008 13.2 Misfeed display resetting procedure • Open the relevant door, clear the sheet of misfed media, and close the door. 13.3 Sensor layout • System equipped with a lower feeder units and a duplex option A011F4C502DA Exit sensor (PS8) Registration sensor (PS4)

  • Page 234: 13.4 Solution

    Field Service Ver. 1.0 Apr. 2008 13. Jam display 13.4 Solution 13.4.1 Initial check items • When a media misfeed occurs, first make checks of the following initial check items. Check item Action Does media meet product specifications? • Change media. •...

  • Page 235: Misfeed At Tray 2 Media Feed Section

    13. Jam display Field Service Ver. 1.0 Apr. 2008 13.4.2 Misfeed at tray 2 media feed section A. Detection timing Type Description Detection of • The media does not unblock the registration sensor (PS4) even after the lapse misfeed at tray 2 of a given period of time after the media feed clutch/1 (CL1) is turned ON.

  • Page 236: Misfeed At Transfer Section

    Field Service Ver. 1.0 Apr. 2008 13. Jam display 13.4.4 Misfeed at transfer section A. Detection timing Type Description Detection of • The registration sensor (PS4) is not blocked even after the lapse of a given misfeed at transfer period of time after the media has unblocked PS4. section •...

  • Page 237: Misfeed At Fusing/Exit Section

    13. Jam display Field Service Ver. 1.0 Apr. 2008 13.4.5 Misfeed at fusing/exit section A. Detection timing Type Description Detection of • The exit sensor (PS8) is not unblocked even after the lapse of a given period of misfeed at fusing/ time after the media has blocked PS8.

  • Page 238: Media Misfeed In Control Logic

    Field Service Ver. 1.0 Apr. 2008 13. Jam display 13.4.6 Media misfeed in control logic A. Detection timing Type Description Detection of By image write start signal timing media misfeed in • The pressure operation of the first image transfer mechanism is not completed control logic during full color printing.

  • Page 239: 14. Malfunction Code

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.1 Trouble codes (service call) • The printer’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel.
  • Page 240 Field Service Ver. 1.0 Apr. 2008 14. Malfunction code LCD1 LCD2/LCD3 (service (error Item Detection timing call ID) description) 004C OZONE Ozone ventilation fan • The ozone ventilation fan motor does not rotate motor malfunction evenly even after the lapse of a given period of time while it is being started.
  • Page 241 14. Malfunction code Field Service Ver. 1.0 Apr. 2008 LCD1 LCD2/LCD3 (service (error Item Detection timing call ID) description) 0510 FUSER Abnormally low heating • The temperature detected by the thermistor/1 ERROR roller temperature remains lower than the specified value for a given period of time or longer.

  • Page 242: 14.2 Resetting A Malfunction

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code LCD1 LCD2/LCD3 (service (error Item Detection timing call ID) description) 13E3 FLASH Flash ROM device fault • An erase error occurs during erasing of data in DEVICE flash ROM. 3C00 EEPROM1 Trouble related to •...

  • Page 243: 14.3 Solution

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3 Solution 14.3.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M2) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M2 connector for proper connec-...

  • Page 244: 0018: Developing Motor/K Malfunction

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.3 0018: Developing motor/K malfunction Relevant electrical parts Developing motor/K (M5) Print control board (PRCB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M5 connector for proper connec- ⎯...

  • Page 245: 0046: Fusing Fan Motor Malfunction

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.5 0046: Fusing fan motor malfunction Relevant electrical parts Fusing fan motor (FM2) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM2 connector for proper con- ⎯...

  • Page 246: Dc Power Supply Fan Motor Malfunction

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.7 004E: DC power supply fan motor malfunction Relevant electrical parts DC power supply fan motor (FM1) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM1 connector for proper con- ⎯...

  • Page 247: 0094: 2Nd Image Transfer Pressure/Retraction Failure

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.9 0094: 2nd image transfer pressure/retraction failure Relevant electrical parts Retraction position sensor/2 (PS10) Print control board (PRCB) Pressure/retraction clutch/2 (CL5) Intermediate transport motor (M3) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M3 connector for proper connec-...

  • Page 248: 0096: 1St Image Transfer Pressure/Retraction Failure

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.10 0096: 1st image transfer pressure/retraction failure Relevant electrical parts Retraction position sensor/1 (PS9) Print control board (PRCB) Pressure/retraction clutch/1 (CL4) Intermediate transport motor (M3) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M3 connector for proper connec-...

  • Page 249: 0310: Laser Malfunction

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.12 0310: Laser malfunction Relevant electrical parts PH unit Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯ ⎯...

  • Page 250: 0F52: Toner Level Sensor/Y Malfunction

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.19 0F52: Toner level sensor/Y malfunction 14.3.20 0F53: Toner level sensor/M malfunction 14.3.21 0F54: Toner level sensor/C malfunction 14.3.22 0F55: Toner level sensor/K malfunction Relevant electrical parts Toner level sensor board (TLSB) Print control board (PRCB) WIRING DIAGRAM Step...

  • Page 251: 13E2: Flash Rom Write Error

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.25 13E2: Flash ROM write error 14.3.26 13E3: Flash ROM device fault Relevant electrical parts MFP board (MFPB) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the PRCB for proper connection and ⎯...

  • Page 252: C013: Mac Address Error At Startup

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.30 C013: MAC address error at startup 14.3.31 C015: BOOT ROM error at startup Relevant electrical parts MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯...

  • Page 253: C051: Hdd Full Error

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.36 C051: HDD full error Relevant electrical parts MFP board (MFPB) Hard disk kit (HDD) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in “PROOF/PRINT ⎯...

  • Page 254: C053: Compact Flash Full Error

    Field Service Ver. 1.0 Apr. 2008 14. Malfunction code 14.3.38 C053: Compact flash full error Relevant electrical parts MFP board (MFPB) Compact flash card WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in “PROOF/PRINT ⎯...

  • Page 255: C071: Hardware Configuration Error

    14. Malfunction code Field Service Ver. 1.0 Apr. 2008 14.3.40 C071: Hardware configuration error Relevant electrical parts MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Check the MFPB connector for proper con- ⎯...

  • Page 256: 15. Power Supply Troubles

    Field Service Ver. 1.0 Apr. 2008 15. Power supply troubles 15. Power supply troubles 15.1 Machine is not energized at all (DCPU operation check) Relevant electrical parts Power switch (S1) DC power supply (DCPU) Print control board (PRCB) Location (electri- Step Check item Result...

  • Page 257: 15.3 Fusing Heaters Do Not Operate

    15. Power supply troubles Field Service Ver. 1.0 Apr. 2008 15.3 Fusing heaters do not operate Relevant electrical parts Safety switch/Fr (S2) DC power supply (DCPU) Safety switch/Rt (S3) Fuser unit Location (electri- Step Check item Result Action cal component) Is the power source voltage being applied Check wiring from to CN1 on DCPU?

  • Page 258: 16. Image Quality Problems

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16. Image quality problems 16.1 Solution NOTE • Typical faulty image samples shown in the following are all printed with A4S set- ting. 16.1.1 White lines/bands, colored lines/bands in sub scan direction A.

  • Page 259: White Lines/Bands, Colored Lines/Bands In Main Scan Direction

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.2 White lines/bands, colored lines/bands in main scan direction A. Typical faulty images colored bands in colored lines in white lines in white bands in main scan direction main scan direction main scan direction main scan direction A0EAF4C502DA...

  • Page 260: Uneven Density In Sub Scan Direction

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.3 Uneven density in sub scan direction A. Typical faulty images A0EAF4C503DA B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with “IMAGE ADJ PRAM” Adjustment The printer is being operated at →...

  • Page 261: Uneven Density In Main Scan Direction

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.4 Uneven density in main scan direction A. Typical faulty images A0EAF4C504DA B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with “IMAGE Adjustment The printer is being operated at ADJ PRAM.”...

  • Page 262: Low Image Density

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.5 Low image density A. Typical faulty images A0EAF4C505DA B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with “TRANS- The printer is being operated in FER POWER” Adjustment the climate such as dry or highly →...

  • Page 263: Gradation Reproduction Failure

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.6 Gradation reproduction failure A. Typical faulty images A0EAF4C506DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.

  • Page 264: Foggy Background

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.7 Foggy background A. Typical faulty images A0EAF4C507DA B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with “TRANS- The Printer is being operated in FER POWER.” Adjustment the climate such as dry or highly →...

  • Page 265: Poor Color Reproduction

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.8 Poor color reproduction A. Typical faulty images A0EAF4C508DA B. Troubleshooting procedure Step Section Check item Result Action Replace the media with media Media Is the media damp? that has just been unwrapped. Transfer belt Is the terminal dirty? Clean.

  • Page 266: Void Areas, White Spots

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.9 Void areas, white spots A. Typical faulty images void areas white spots A0EAF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with “TRANS- FER POWER.” Adjustment Thick or special media is being →...

  • Page 267: Colored Spots

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.10 Colored spots A. Typical faulty images colored spots A0EAF4C510DA B. Troubleshooting procedure Step Section Check item Result Action Are the spots in a single color? Change the imaging unit. Imaging unit Are there scratches or lines evi- Change the imaging unit.

  • Page 268: Blurred Image

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.11 Blurred image A. Typical faulty images blurred image A0EAF4C511DA B. Troubleshooting procedure Step Section Check item Result Action PH unit Is the window surface dirty? Clean. Imaging unit Is the outside dirty? Clean.

  • Page 269: Blank Copy, Black Copy

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.12 Blank copy, black copy A. Typical faulty images blank print black print A0EAF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Check the PH unit connector for Image check Does a blank print occur? proper connection.

  • Page 270: Incorrect Color Image Registration

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.13 Incorrect color image registration A. Typical faulty images A0EAF4C513DA B. Troubleshooting procedure Step Section Check item Result Action Is the transfer belt dirty with fin- gerprints, oil, or other foreign mat- Clean.

  • Page 271: Poor Fusing Performance, Offset

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.14 Poor fusing performance, offset A. Typical faulty images poor fusing performance offset A0EAF4C514DA B. Troubleshooting procedure Step Section Check item Result Action Does the media being used con- Media Change the media.

  • Page 272: Brush Effect

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.15 Brush effect A. Typical faulty images brush effect A0EAF4C515DA B. Troubleshooting procedure Step Section Check item Result Action Replace the media with media Is the media damp? that has just been unwrapped. Media Does the media being used con- Replace the media.

  • Page 273: Back Marking

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.16 Back marking A. Typical faulty images A0EAF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Is there a foreign matter on the Media path Remove the foreign matter. media path? Is the fusing entrance guide plate Clean or change.

  • Page 274: Uneven Pitch

    Field Service Ver. 1.0 Apr. 2008 16. Image quality problems 16.1.17 Uneven pitch A. Typical faulty images A0EAF4C517DA B. Troubleshooting procedure Step Section Check item Result Action Is the toner cartridge for each Toner cartridge color of toner installed in posi- Reinstall.

  • Page 275: No Print Cycles Can Be Run As Commanded Via The Network

    16. Image quality problems Field Service Ver. 1.0 Apr. 2008 16.1.18 No print cycles can be run as commanded via the network A. Troubleshooting procedure Step Section Check item Result Action Is the ethernet cable connected MFPB Reinstall. properly? Are the network address and Retype.

  • Page 276: Appendix

    Field Service Ver. 1.0 Apr. 2008 17. Parts layout drawing Appendix 17. Parts layout drawing 17.1 Main body A011F5C503DA Print control board (PRCB) High voltage unit /2 (HV2) DC power supply (DCPU) High voltage unit /1 (HV1) Operation board (OB) MFP board fan motor (FM5) Toner level sensor board (TLSB) MFP board (MFPB)
  • Page 277 17. Parts layout drawing Field Service Ver. 1.0 Apr. 2008 [16] [15] [14] [13] [12] [11] [10] A011F5C504DA Media feed clutch/1 (CL1) Intermediate transport motor (M3) Media feed clutch/2 (CL3) [10] Developing motor/K (M5) Fusing fan motor (FM2) [11] Ozone ventilation fan motor (FM3) Fusing motor (M4) [12] Developing motor/Y,M,C (M1) Registration roller clutch (CL2)
  • Page 278 Field Service Ver. 1.0 Apr. 2008 17. Parts layout drawing [20] [19] [18] [10] [17] [11] [13] [12] [16] [14] [15] A011F5C505DA Media loop sensor (PS6) [11] Door Sensor/Fr (PS14) Fusing media size sensor (PS15) [12] Registration sensor (PS4) Media full sensor (PS12) [13] OHP sensor (PC7) Media empty sensor /2 (PS3) [14] Media empty sensor/1 (PS1)

  • Page 279: Lower Feeder Unit (Option)

    17. Parts layout drawing Field Service Ver. 1.0 Apr. 2008 17.2 Lower feeder unit (option) A0EAF5C501DA Right door switch (MS1) Media size switch (MS2) Transfer motor (M1) PC control board (PCCB) Media feed sensor (PS2) Media feed clutch (CL1) Media empty sensor (PS1)

  • Page 280: Duplex Option (Option)

    Field Service Ver. 1.0 Apr. 2008 17. Parts layout drawing 17.3 Duplex option (option) 4538F5C501DA Door sensor (PC1) AD control board (ADCB) Transport motor (M1) Reverse motor (M2)

  • Page 281: Staple Finisher (Option)

    17. Parts layout drawing Field Service Ver. 1.0 Apr. 2008 17.4 Staple finisher (option) [14] [13] [11] [12] [10] A01FF5C501DA Finisher cover sensor (PS3) Align motor (M2) Entrance solenoid (SL1) Storage section sensor (PS7) Media ejector sensor (PS5) [10] Media ejector motor (M1) Transport section sensor (PS2) [11] Exit roller up/down motor (M5) Entrance sensor (PS1)
  • Page 282 Field Service Ver. 1.0 Apr. 2008 17. Parts layout drawing [10] A01FF5C502DA Aligning belt sensor (PS11) FS control board (FSCB) Aligning belt up/down solenoid (SL3) Paddle solenoid (SL4) Media level lever solenoid (SL2) Exit motor (M4) Media level sensor/2 (PS10) Fan motor (FM1) Media level sensor/1 (PS9) [10] Transport motor (M3)
  • Page 283 17. Parts layout drawing Field Service Ver. 1.0 Apr. 2008 A01FF5C503DA Tray up/down motor (M6) Tray lower sensor (PS13) Tray upper sensor (PS12)

  • Page 284: 18. Connector Layout Drawing

    Field Service Ver. 1.0 Apr. 2008 18. Connector layout drawing 18. Connector layout drawing Description ➀ Number of pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [11] [10] A011F5C506DA CN No. Location CN No.

  • Page 285: 19. Timing Chart

    19. Timing chart Field Service Ver. 1.0 Apr. 2008 19. Timing chart Color A4 2-print Polygon motor Inetrmediate transport motor (M3) Color PC drum motor (M2) Developing motor/Y,M,C (M1) Developing motor/K (M5) Drum charge borona bias/K Drum charge corona bias/Y,M,C Developing bias/Y Developing bias/M Developing bias/C...

  • Page 286: Lower Feeder Unit

    SERVICE MANUAL FIELD SERVICE Lower Feeder Unit 2008.04 Ver. 1.0...
  • Page 287 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 288 Field Service Ver. 1.0 Apr. 2008 CONTENTS Lower feeder unit General Product specifications ..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (periodic parts check) ............ 3 2.1.1 Replacing the feed roller ................3 Other ........................4 Disassembly/adjustment prohibited items ............4 Disassembly/assembly list (other parts) ...............
  • Page 289 Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 290: General

    Field Service Ver. 1.0 Apr. 2008 1. Product specifications General Product specifications A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document Alignment Center B.
  • Page 291 1. Product specifications Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 292: Maintenance

    Field Service Ver. 1.0 Apr. 2008 2. Periodic check Maintenance Periodic check Maintenance procedure (periodic parts check) 2.1.1 Replacing the feed roller A. Periodically replacing parts/cycle • Feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 1. 2. Lock the media lift plate. 3.

  • Page 293: Other

    3. Other Field Service Ver. 1.0 Apr. 2008 Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 294: Disassembly/Assembly List (Other Parts)

    Field Service Ver. 1.0 Apr. 2008 3. Other Disassembly/assembly list (other parts) A. Disassembly/assembly parts list Section Part name Ref. page Exterior parts Tray Board and etc. PC control board (PCCB) Media feed clutch (CL1) Others Transport motor (M1) P.11 B.

  • Page 295: Disassembly/Assembly Procedure

    3. Other Field Service Ver. 1.0 Apr. 2008 Disassembly/assembly procedure 3.3.1 Tray 1. Slide out the tray [1]. 2. Remove two screws [2], and remove the stopper [3]. 3. Pressing the tab [4], remove the tray [1]. 4537F2C016DA 3.3.2 PC control board (PCCB) 1.
  • Page 296 Field Service Ver. 1.0 Apr. 2008 3. Other 5. Remove three screws [2] from the PWB protective cover [1]. 4537F2C005DA 6. Slightly raise the PWB protective cover [1] and, at the same time, dis- connect the connector [3] from the PC control board [2].

  • Page 297: Media Feed Clutch (Cl1)

    3. Other Field Service Ver. 1.0 Apr. 2008 9. Remove four screws [1] and the PC control board [2]. 4537F2C008DA 3.3.3 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. 2. Slide out the tray. 3. Open the lower feeder unit right door [1].
  • Page 298 Field Service Ver. 1.0 Apr. 2008 3. Other 6. Slightly raise the PWB protective cover [1] and, at the same time, dis- connect the connector [3] from the PC control board [2]. 7. Remove the PWB protective cover [1]. 4537F2C006DA 8.
  • Page 299 3. Other Field Service Ver. 1.0 Apr. 2008 10. Remove two screws [1], snap off the C-ring [2] and bearing [3], and remove the media feed clutch [4]. 4537F2C010DA NOTE • When reinstalling the media feed clutch, make sure that the protru- sion [1] on the media feed clutch fits into the locking slot [2].

  • Page 300: Transport Motor (M1)

    Field Service Ver. 1.0 Apr. 2008 3. Other 3.3.4 Transport motor (M1) 1. Remove the media feed drive assy and media feed clutch. See P.8 2. Remove two screws [1] and the transport motor assy [2]. 4537F2C012DA 3. Remove the gear [1]. 4.

  • Page 301: Cleaning Procedure

    3. Other Field Service Ver. 1.0 Apr. 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the ethanol isopropyl alcohol. 3.4.1 Feed roller 1. Open the lower feeder unit right door. 2. Wipe the feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.

  • Page 302: Adjustment/Setting

    Field Service Ver. 1.0 Apr. 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 303: Mechanical Adjustment

    5. Mechanical adjustment Field Service Ver. 1.0 Apr. 2008 Mechanical adjustment Registration adjustment NOTE • Make this adjustment after any of the following procedures has been performed. When the printed image deviates in the CD direction. 1. Remove the tray. 2.

  • Page 304: Troubleshooting

    Field Service Ver. 1.0 Apr. 2008 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, a message is displayed on the control panel. PAPER JAM TRAY3 for help 4537F4E503DA Display Misfeed clearing Misfeed location Ref. page location LCD1 LCD2...

  • Page 305: Sensor Layout

    6. Jam display Field Service Ver. 1.0 Apr. 2008 Sensor layout • For a system equipped with a lower feeder unit and a duplex option. A011F4C502DA Exit sensor Registration sensor Media feed sensor Media loop sensor (Lower feeder unit) Sensor on AD control board ADCB...

  • Page 306: Solution

    Field Service Ver. 1.0 Apr. 2008 6. Jam display Solution 6.4.1 Initial check items • When a media misfeed occurs, first check the following initial check items. Check Item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp.

  • Page 307: Misfeed At The Tray 3/ Tray 4 Media Feed Section

    6. Jam display Field Service Ver. 1.0 Apr. 2008 6.4.2 Misfeed at the tray 3/ tray 4 media feed section A. Detection timing Type Description Detection of mis- The media does not block the media feed sensor (PS2) even after the lapse of a feed at tray 3/ tray 4 given period of time after the media feed clutch (CL1) has turned ON.

  • Page 308: Misfeed At The Tray 3/ Tray 4 Vertical Transport Section

    Field Service Ver. 1.0 Apr. 2008 6. Jam display 6.4.3 Misfeed at the tray 3/ tray 4 vertical transport section A. Detection timing Type Description The media does not block the registration sensor (PS4) even after the lapse of a Detection of mis- given period of time after it has blocked the media feed sensor (PS2).
  • Page 309 6. Jam display Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 310: Duplex Option

    SERVICE MANUAL FIELD SERVICE Duplex Option 2008.04 Ver. 1.0...
  • Page 311 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 312 Field Service Ver. 1.0 Apr. 2008 CONTENTS Duplex option General Product specifications ..................... 1 Maintenance Other ........................3 Disassembly/adjustment prohibited items ............3 Disassembly/assembly list (other parts) ............... 4 2.2.1 Disassembly/assembly parts list ..............4 2.2.2 Cleaning parts list ..................4 Disassembly/assembly procedure ................
  • Page 313 Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 314: General

    Field Service Ver. 1.0 Apr. 2008 1. Product specifications General Product specifications A. Type Name Duplex unit Type Switchback and circulating duplex unit Installation Mounted on the right side door of main body Reversing system Exit roller switchback Transfer system Rubber roller + driven rolls Document alignment Center...
  • Page 315 1. Product specifications Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 316: Maintenance

    Field Service Ver. 1.0 Apr. 2008 2. Other Maintenance Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 317: Disassembly/Assembly List (Other Parts)

    2. Other Field Service Ver. 1.0 Apr. 2008 Disassembly/assembly list (other parts) 2.2.1 Disassembly/assembly parts list Section Part name Ref. page ⎯ Duplex option Exterior parts Right cover Board and etc. AD control board (ADCB) Transport motor (M1) Others Reverse motor (M2) 2.2.2 Cleaning parts list Section...

  • Page 318: Disassembly/Assembly Procedure

    Field Service Ver. 1.0 Apr. 2008 2. Other Disassembly/assembly procedure 2.3.1 Duplex option 1. Open the right door. 2. Remove the support wire [1] from the machine. 4538F2C501DA 3. Close the right door. 4. Open the duplex cover. 5. Turn the two locking knobs [1] to unlock the duplex option.

  • Page 319: Right Cover

    2. Other Field Service Ver. 1.0 Apr. 2008 2.3.2 Right cover 1. Remove the duplex option. See P.5 2. Remove two screws [1] and the right cover [2]. 4538F2C006DA 2.3.3 AD control board (ADCB) 1. Remove the right cover. See P.6 2.

  • Page 320: Transport Motor (M1)

    Field Service Ver. 1.0 Apr. 2008 2. Other 2.3.4 Transport motor (M1) 1. Remove the AD control board. See P.6 2. Remove two screws [1], disconnect the connector [2], and remove the transport motor [3]. 4538F2C009DA 2.3.5 Reverse motor (M2) 1.

  • Page 321: Cleaning Procedure

    2. Other Field Service Ver. 1.0 Apr. 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the ethanol isopropyl alcohol. 2.4.1 Feed roller 1. Open the duplex door. 2. Using a cleaning pad dampened with alcohol, wipe the feed rollers [1] clean of dirt.

  • Page 322: Troubleshooting

    Field Service Ver. 1.0 Apr. 2008 3. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, a message is displayed on the Control Panel. PAPER JAM DUPLEX1 for help 4538F4E502DA Display Misfeed clearing Misfeed location Ref. page location LCD1 LCD2...

  • Page 323: Sensor Layout

    3. Jam display Field Service Ver. 1.0 Apr. 2008 Sensor layout A011F4C502DA Exit sensor Registration sensor Media feed sensor Media loop sensor (Lower feeder unit) Sensor on AD control board ADCB...

  • Page 324: Solution

    Field Service Ver. 1.0 Apr. 2008 3. Jam display Solution 3.4.1 Initial check items • When a media misfeed occurs, first make checks of the following initial check items. Check Item Action Does media meet product specifications? Change media. Change media. Is media curled, wavy, or damp.

  • Page 325: Misfeed At Duplex Option Media Transport Section

    3. Jam display Field Service Ver. 1.0 Apr. 2008 3.4.2 Misfeed at duplex option media transport section A. Detection timing Type Description The sensor on the AD control board (ADCB) is not blocked even after the lapse of Detection of mis- a given period of time after it has been unblocked.

  • Page 326: Misfeed At Duplex Option Media Feed Section

    Field Service Ver. 1.0 Apr. 2008 3. Jam display 3.4.3 Misfeed at duplex option media feed section A. Detection timing Type Description Detection of mis- The media does not unblock the registration sensor (PS4) even after the lapse of feed at duplex a given period of time after the media feed sequence has been started at the option media feed duplex option.
  • Page 327 3. Jam display Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 328: Staple Finisher

    SERVICE MANUAL FIELD SERVICE Staple Finisher 2008.04 Ver. 1.0...
  • Page 329 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 330 Field Service Ver. 1.0 Apr. 2008 CONTENTS Staple finisher General Product specifications ..................... 1 Maintenance Other ........................5 Disassembly/adjustment prohibited items ............5 Disassembly/assembly list (Other parts) .............. 6 2.2.1 Disassembly/assembly parts list ..............6 Disassembly/Assembly procedure................ 7 2.3.1 Front cover ....................7 2.3.2 Rear cover.....................
  • Page 331 Field Service Ver. 1.0 Apr. 2008 3.3.3 Horizontal transport section misfeed ............26 3.3.4 Finisher transport section misfeed.............. 26 3.3.5 Sub tray section misfeed................27 3.3.6 Main tray section misfeed ................28 Error codes ......................29 Trouble code list (Service call)................29 Solution ......................

  • Page 332: General

    Field Service Ver. 1.0 Apr. 2008 1. Product specifications General Product specifications A. Type Type Staple finisher suspended on the main body Installation Suspended on the main body Document alignment Center Media ejection system Face down, Output from the back end Consumables Staples B.
  • Page 333 1. Product specifications Field Service Ver. 1.0 Apr. 2008 (3) Sort stable <Normal mode> Max. Capacity (Main tray) No. of Type Size Weight sheets to Media length: x 11S, be stapled longer than A4S or less 300 mm B5S, A4S x 11S, 8- x 14 Plain paper...
  • Page 334 Field Service Ver. 1.0 Apr. 2008 1. Product specifications E. Machine specifications DC 24 V ± 10% (supplied from the main body) Power requirements Max. power 48 W or less consumption Stapling unit: 475 (W) × 462 (D) × 360 (H) mm 18.75 (W) ×...
  • Page 335 1. Product specifications Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 336: Maintenance

    Field Service Ver. 1.0 Apr. 2008 2. Other Maintenance Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 337: Disassembly/Assembly List (Other Parts)

    2. Other Field Service Ver. 1.0 Apr. 2008 Disassembly/assembly list (Other parts) 2.2.1 Disassembly/assembly parts list Section Part name Ref. page Front cover Rear cover Carry-in entrance upper cover Exterior parts Right metal plate cover Sub tray Main tray Stapling unit P.10 Unit Relay unit...

  • Page 338: Disassembly/Assembly Procedure

    Field Service Ver. 1.0 Apr. 2008 2. Other Disassembly/Assembly procedure 2.3.1 Front cover 1. Remove the staple finisher. See P.13 2. Open the staple cover. [1]. A01FF2C018DA 3. Pull out the stapling unit [1]. A01FF2C501DA 4. Remove the screw [1]. 5.

  • Page 339: Rear Cover

    2. Other Field Service Ver. 1.0 Apr. 2008 2.3.2 Rear cover 1. Remove the staple finisher. See P.13 2. Remove two screws [1] and remove two earth metal plates [2]. 3. Remove the screw [3]. 4. Unhook two tabs [4] and remove the rear cover [5].

  • Page 340: Right Metal Plate Cover

    Field Service Ver. 1.0 Apr. 2008 2. Other 2.3.4 Right metal plate cover 1. Remove five screws [1] and remove the right metal plate cover [2]. A01FF2C022DA 2.3.5 Sub tray 1. Hold two tabs [1] and remove the sub tray [2]. A01FF2C502DA 2.3.6 Main tray...

  • Page 341: Stapling Unit

    2. Other Field Service Ver. 1.0 Apr. 2008 2. Remove the main tray [1]. A01FF2C504DA 2.3.7 Stapling unit 1. Remove the front cover. See P.7 2. Pull out the stapling unit [1]. A01FF2C501DA 3. Remove the stapler [1]. A01FF2C505DA...

  • Page 342: Relay Unit

    Field Service Ver. 1.0 Apr. 2008 2. Other 4. Remove two screws [1] and remove the stapling unit cover [2]. A01FF2C023DA 5. Remove two screws [1], disconnect two connectors [2] and remove the stapling unit [3]. A01FF2C024DA 2.3.8 Relay unit 1.
  • Page 343 2. Other Field Service Ver. 1.0 Apr. 2008 2. Unlock the relay unit lever [1]. A01FF2C507DA 3. Remove two mounting hooks [1]. A01FF2C508DA 4. Pull up two fixed pins [1] for unlock- ing. 5. Remove the relay unit [2]. A01FF2C509DA...

  • Page 344: Staple Finisher

    Field Service Ver. 1.0 Apr. 2008 2. Other 2.3.9 Staple finisher 1. Disconnect the connector [1] from the main body. A01FF2C511DA 2. Pull the lever [1] and remove the staple finisher [2]. A01FF2C510DA 2.3.10 FS control board (FSCB) 1. Remove the rear cover. See P.8 2.

  • Page 345: Tray Up/Down Motor Assy

    2. Other Field Service Ver. 1.0 Apr. 2008 3. Remove two screws [1], remove two card spacers [2], and remove the FS control board [3]. A01FF2C026DA 2.3.11 Tray up/down motor assy 1. Remove the main tray. See P.9 2. Remove two screws [1] and remove the output tray [2].

  • Page 346: Fan Motor (Fm1)

    Field Service Ver. 1.0 Apr. 2008 2. Other 4. Remove the screw [1] and remove the tray up/down motor cover [2]. A01FF2C011DA 5. Disconnect the connector [1] and remove the tray up/down motor assy [2]. A01FF2C012DA 2.3.12 Fan motor (FM1) 1.

  • Page 347: Transport Motor (M3)

    2. Other Field Service Ver. 1.0 Apr. 2008 2.3.13 Transport motor (M3) 1. Remove the rear cover. See P.8 2. Remove the FS control board. See P.13 3. Disconnect two connectors [1]. 4. Remove the harness from the wire saddle [2]. A01FF2C028DA 5.

  • Page 348: Exit Motor (M4)

    Field Service Ver. 1.0 Apr. 2008 2. Other 7. Remove two screws [1] and remove the transport motor [2]. A01FF2C512DA 2.3.14 Exit motor (M4) 1. Remove the rear cover. See P.8 2. Remove the FS control board. See P.13 3. Disconnect two connectors [1]. 4.

  • Page 349: Exit Roller Up/Down Motor (M5)

    2. Other Field Service Ver. 1.0 Apr. 2008 6. Disconnect the connector [1]. 7. Remove two screws [2], spring [3] and remove the exit motor assy [4]. NOTE • To reinstall the exit motor assy, hook the spring first and screw the exit motor assy while the spring is stretched to a certain degree.

  • Page 350: Entrance Solenoid (Sl1)

    Field Service Ver. 1.0 Apr. 2008 2. Other 6. Loosen the screw [1]. 7. Remove two screws [2] and remove the ground wire. 8. Remove four screws [3], disconnect the connector [4] and remove the exit roller up/down motor assy [5]. A01FF2C515DA 9.
  • Page 351 2. Other Field Service Ver. 1.0 Apr. 2008 6. Disconnect the connector [1]. A01FF2C030DA 7. Remove the carry-in entrance upper cover. See P.8 8. Remove four screws [1] and remove the carry-in entrance upper assy [2]. A01FF2C031DA 9. Remove the screw [1] and remove the entrance solenoid assy [2].
  • Page 352 Field Service Ver. 1.0 Apr. 2008 2. Other 10. Remove two screws [1] and remove the entrance solenoid [2]. A01FF2C520DA...
  • Page 353 2. Other Field Service Ver. 1.0 Apr. 2008 Blank Page...

  • Page 354: Troubleshooting

    Field Service Ver. 1.0 Apr. 2008 3. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, the printer shows the corresponding media misfeed sta- tus by means of the Error indicator on the control panel or LCD display. PAPER JAM FINISHER for help...

  • Page 355: Sensor Layout

    3. Jam display Field Service Ver. 1.0 Apr. 2008 Sensor layout A01FF4C500DA Transport section sensor Entrance sensor Storage section sensor...

  • Page 356: Solution

    Field Service Ver. 1.0 Apr. 2008 3. Jam display Solution 3.3.1 Initial check items • When a media misfeed occurs, first check the following initial check items. Check Item Action Does the media meet product specifications? Change the media. Change the media. Is media curled, wavy, or damp.

  • Page 357: Horizontal Transport Section Misfeed

    3. Jam display Field Service Ver. 1.0 Apr. 2008 3.3.3 Horizontal transport section misfeed A. Detection timing Type Description Horizontal transport section The entrance sensor (PS1) is not unblocked even after the set of time has misfeed detection elapsed after the main body exit sensor (PS8) is blocked. B.

  • Page 358: Sub Tray Section Misfeed

    Field Service Ver. 1.0 Apr. 2008 3. Jam display 3.3.5 Sub tray section misfeed A. Detection timing Type Description The transport section sensor (PS2) is not unblocked even after the set period of time has elapsed after the entrance sensor (PS1) has been unblocked by the media.

  • Page 359: Main Tray Section Misfeed

    3. Jam display Field Service Ver. 1.0 Apr. 2008 3.3.6 Main tray section misfeed A. Detection timing Type Description The storage section sensor (PS7) is not blocked even after the set period of time has elapsed after the entrance sensor (PS1) has been unblocked by the media.

  • Page 360: Error Codes

    Field Service Ver. 1.0 Apr. 2008 4. Error codes Error codes Trouble code list (Service call) • The CPU performs a self-diagnosis on the condition of the unit, and if a malfunction is detected, the warning appears with the service call ID in the display. Code Item Detection timing...

  • Page 361: Solution

    4. Error codes Field Service Ver. 1.0 Apr. 2008 Solution 4.2.1 0B30: Aligning plate drive malfunction Relevant electrical parts Align motor (M2) FS control board (FSCB) Aligning plate home position sensor (PS6) WIRING DIAGRAM Location Step Action Control signal (electrical component) Check the M2 connector for proper connec- ⎯...

  • Page 362: 0B48: Exit Roller Pressure/Retraction Malfunction

    Field Service Ver. 1.0 Apr. 2008 4. Error codes 4.2.3 0B48: Exit roller pressure/retraction malfunction Relevant electrical parts Exit roller up/down motor (M5) FS control board (FSCB) Exit roller sensor (PS8) WIRING DIAGRAM Location Step Action Control signal (electrical component) Check the M5 connector for proper connec- ⎯...

  • Page 363: 0B4C: Media Ejector Motor Malfunction

    4. Error codes Field Service Ver. 1.0 Apr. 2008 4.2.5 0B4C: Media ejector motor malfunction Relevant electrical parts Media ejector motor (M1) FS control board (FSCB) Media ejector sensor (PS5) WIRING DIAGRAM Location Step Action Control signal (electrical component) Check the M1 connector for proper connec- ⎯...

  • Page 364: 0Be1: Fan Motor Malfunction

    Field Service Ver. 1.0 Apr. 2008 4. Error codes 4.2.7 0BE1: Fan motor malfunction Relevant electrical parts Fan motor (FM1) FS control board (FSCB) WIRING DIAGRAM Location Step Action Control signal (electrical component) Check the FM1 connector for proper con- ⎯...
  • Page 365 4. Error codes Field Service Ver. 1.0 Apr. 2008 Blank Page...
  • Page 366 bizhub C31P Overall wiring diagram TEM/ PS12 IDCSB/R IDCSB/F PS11 HUMS 3 2 1 1 2 3 1 2 3 4 1 2 3 3 2 1 4 3 2 1 5 6 7 2 3 4 2 3 4 2 3 4 1 2 3 4 1 2 3...
  • Page 367 Lower feeder unit Overall wiring diagram From the main body/ lower feeder unit 1 2 3 1 2 3 5 6 7 8 9 10 11 11 10 7 6 5 DESCRIPTION PCCB PC control board 20-L DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE...
  • Page 368 Duplex Overall wiring diagram From the main body 11 12 Ferrite core 13 12 4 3 2 ADCB DESCRIPTION AD control board 20-L DESTINATION LOCATION CLOSED END CONNECTORS EXTRA LARGE CLOSED END CONNECTORS LARGE CLOSED END CONNECTORS MEDIUM CLOSED END CONNECTORS SMALL POSITIVE LOCK RECEPTACLE #250 WITH HOUSING...
  • Page 369 Staple finisher Overall wiring diagram PS10 PS11 From the main body 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 4 3 2 1 4 3 2 1 2 3 3 2 1 4 3 2 4 3 2 CN25...
  • Page 370 © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DDA0EA-M-FE1 DDA0EA-M-FE1 avoid disclosure of confidential information.

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