Sharp AR-P13 Service Manual page 132

1. Troubleshooting
Troubleshooting for Print Server Card
Use the checklists to identify and solve problems.
Troubleshooting Item
Troubleshooting Network
Hardware Connections
Troubleshooting NetWare
Protocol
Be sure that the Print Server Card has properly selected the connector type that you are using.
The connector type is listed on the status/confirmation report.
It is recommended you use WebPage to get the NetWare setup and parameter values. If you have
not resolved the problem after running WebPage, see the checklists below.
NetWare Checklist Is the print server name entered correctly?
Did you assign print queues to the printer? Assign each print queue to only
one Print Server Card-connected printer.
Did you assign the printer to the type "Remote Other/Unknown"? If the
PCONSOLE settings are correct, the connection between the printer and
network may have been broken. Turn the printer off and, using PCONSOLE,
wait for the status message "Not Connected." Turn the printer on and the
status should change to "Waiting for Job."
File Server Checklist Is there enough disk space on the file server and is it running?
Is the correct file server associated with the printer? Use PCONSOLE to
check this.
Did you have the proper rights to configure the printer?
Run a NetWare utility such as COMCHECK from any network workstation
to check this. (Refer to NetWare's manual about NetWare utility.)
Are there enough user positions on the File Server? The Print Server func-
tion logs on as a user.
Workstation Checklist Is the network loaded onto the workstation? See the NetWare's manual.
Is the printing setup applied to the printer? For instance, verify the use of
the correct driver.
Is the workstation connected to the correct print queue?
Print a file and verify that the file goes to the queue.
Are the print queues assigned to the Print Server Card-connected
printer also assigned to another network printer? If they are, the print jobs
may be going to that printer.
Does the print job become active and the print-out exit when a sample print
job is entered directly into an assigned queue from PCONSOLE.
Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network
printer. Use PRINTCON to check. If not, enable it. (Refer to NetWare's
manual about NetWare utility.)
Print Server Card The printer may not be assigned to the correct print queues.
Configuration Use PCONSOLE to direct print jobs to the correct queues, then check to
Checklist see if the print job is in the queue.
If devices were added or changed, use PCONSOLE to make sure you con-
figured the new devices correctly.
Make sure the Print Server Card's name has been entered correctly.
If you changed the name in WebPage, you must also change the name in
PCONSOLE before you can print.
Use PCONSOLE to check the Printer Status. Make sure it is not stopped or
paused.
You cannot use PCONSOLE Version 1.0 to configure the Print Sever
Card. Contact Novell for an upgrade.
Identification and Solution
6-1