Poor Dry Performance; Poor Wash Performance - Fisher & Paykel DishDrawer DD605 Service Manual

599447A
6.3

Poor Dry Performance

Question
1 Is the customer complaining of
plastic items not drying?
2 Is the customer using rinse
aid?
3 Is the customer using Fast or
Eco cycles?
4 Is the rinse aid setting high
enough for the water hardness
in the area?
5 Using diagnostics, test the
rinse aid dispenser. Is it
dispensing the correct amount
of rinse aid?
6.4

Poor Wash Performance

Customers Complaint - Food Particles left on Dishes
Cause of problem (1).
How to resolve the problem.
Cause of problem (2).
How to resolve the problem.
Cause of problem (3).
How to resolve the problem.
Poor Dry Performance
Advise customer that due to plastics
having a low thermal mass, these
items give inherently bad drying
performance.
Go to Question 3,
Advise customer that due to lower
final rinse temperatures, dry
performance is comprised when
using Fast and Eco cycles (there is
less residual heat for drying at the
end of cycle).
Go to Question 5.
Spray arm has stopped rotating.
a) One of the dishes / cutlery / utensils has fallen through the basket and jammed
the spray arm. Remove the obstruction.
b) The filter plate, drain filter, or drain filter access panel is not installed correctly and
is causing the spray arm to jam.
The product is being over loaded or incorrectly loaded with dishes.
Advise customer of correct loading.
The customer is selecting the wrong wash cycle for the soil level on the dishes.
Advise the customer about reduced water temperatures (up to 20ºC / 70°F lower) and
wash times when using Fast and Eco cycles.
Yes
Go to Question 2.
Advise customer that the use of
rinse aid will improve dry
performance.
Go to Question 4.
Turn the rinse aid up to a higher
setting.
Replace dispenser.
40
No