Mitel 5330 Sip User And Administrator Manual
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Mitel 5330 Sip User And Administrator Manual

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SIP USER and ADMINISTRATOR GUIDE

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  • Page 1 SIP USER and ADMINISTRATOR GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    5330/5340 IP Phone SIP User and Administrator Guide TABLE OF CONTENTS GETTING STARTED .................... 1 SIP User Accounts and Passwords ................1 SIP Administrative Mode ....................1 About your SIP Phone ....................1 Using Your Default Phone Window And Keys ............... 5 Call Encryption Indicator....................
  • Page 4 5330/5340 IP Phone SIP User and Administrator Guide Dial by Call Logs Entry ......................15 Redial ............................15 Answering Calls ......................15 Answer a Call ..........................15 Auto Answer ..........................15 Answer a Call Waiting ......................16 Calling and Called Party Display.....................16 CALL HANDLING ....................17 Hold ..........................
  • Page 5 5330/5340 IP Phone SIP User and Administrator Guide Muting a Call........................ 23 Phone Book ......................... 23 Create a Phone Book Entry ....................23 Modify a Phone Book Entry.....................23 Delete a Phone Book Entry.....................24 Call a Phone Book Entry ......................24 RSS Feed ........................24 Shared Lines and Keys....................
  • Page 6 5330/5340 IP Phone SIP User and Administrator Guide Media Configuration ........................32 Main Program and Boot Program Configuration Options ..........32 SPECIFICATIONS....................32...

  • Page 7: Getting Started

    ID (Identification) name or extension number. In SIP Enhanced mode, your 5330 or 5340 IP Phone becomes a dedicated SIP phone with advanced features like shared lines: Bridged Line Appearances (BLA) in Sylantro environments and Shared Call Appearances (SCA) in Broadsoft environments.
  • Page 8 5330/5340 IP Phone SIP User and Administrator Guide Figure 1. The 5330 SIP Phone...
  • Page 9 5330/5340 IP Phone SIP User and Administrator Guide Figure 2. The 5340 SIP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Flashes to signal an incoming call and to indicate a message waiting in your Indicator voice mailbox.
  • Page 10 Back and Next. The 5340 has three page navigation keys: Back, Next, and Home. 7) Programmable Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can be Feature Keys and programmed as Speed Dial keys, feature keys, or line appearance keys, Softkeys according to your communication needs.

  • Page 11: Using Your Default Phone Window And Keys

    5330/5340 IP Phone SIP User and Administrator Guide Using Your Default Phone Window And Keys The 5330 and 5340 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.

  • Page 12: Call Encryption Indicator

    Accessories for Your Phone Headsets The 5330 and 5340 IP Phones support Mitel-approved headsets with a Feature Control Switch. Install the headset only in the dedicated headset jack on the back of the phone. Installation disables your handset microphone. Disconnecting the headset at the jack or at the quick-...

  • Page 13: Supporting Documentation

    5330/5340 IP Phone SIP User and Administrator Guide Supporting Documentation Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 9).

  • Page 14: Customizing Your Phone

    5330/5340 IP Phone SIP User and Administrator Guide Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Settings Key Menu Interface • Web Configuration Tool Settings Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features.

  • Page 15: Accessing The Web Configuration Tool

    Note: If you need help programming features, access the online help system in the Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on page 7). Selecting Menu Options On the 5330 and 5340 IP Phones, press the corresponding softkeys to select menu items on the display. Entering Numbers and Letters Depending on the context, the 5330/5340 IP Phone’s keypad allows you to enter only numbers,...

  • Page 16: Ringer Volume Control

    5330/5340 IP Phone SIP User and Administrator Guide To delete the character last entered: • Press the <−− softkey. Table 2: Letter and Character Entry Press Dial Pad Once Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times space &...

  • Page 17: Personal Keys

    Key 8 Key 8 (left) 1. On the 5330 IP Phone, count from the bottom to top on the single row of keys. 2. On the 5340 IP Phone, count from the bottom to top on both rows of keys.

  • Page 18: Program A Speed Dial Key

    5330/5340 IP Phone SIP User and Administrator Guide Program a Speed Dial Key To program a Personal key as a Speed Dial key: 1. Press Settings , and then press >> until PROGRAM MEMORY KEYS? appears. 2. Press OK. SELECT A KEY appears.

  • Page 19: Delete A Speed Dial Key

    5330/5340 IP Phone SIP User and Administrator Guide Delete a Speed Dial Key To delete a Speed Dial key: 1. Press Settings , and then press >> until PROGRAM MEMORY KEYS? appears. 2. Press OK. SELECT A KEY appears. 3. Press the Personal key you want to delete. The associated programming appears.

  • Page 20: Making And Answering Calls

    5330/5340 IP Phone SIP User and Administrator Guide Making And Answering Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, or SIP URL. You can also dial a Call Logs or Phonebook entry.

  • Page 21: Dial By Call Logs Entry

    5330/5340 IP Phone SIP User and Administrator Guide Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 9). Dial by Call Logs Entry 1.

  • Page 22: Answer A Call Waiting

    Answer a Call Waiting The 5330 and 5340 IP Phones allow a maximum of three calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 23: Call Handling

    Call Handling Hold 5330 and 5340 IP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker.

  • Page 24: Enable/Disable Call Forward

    Call Transfer You can transfer an active call to another party (one line must be free on your phone).The 5330 and 5340 IP Phones support four lines. If all lines are busy on your phone, no calls can be transferred.

  • Page 25: Transfer A Call To A Third Party Already On Hold

    5330/5340 IP Phone SIP User and Administrator Guide • To cancel the transfer, press (CANCEL). You are returned to the held call. Transfer a Call to a Third Party Already on Hold 1. While on a call, press (TRANS/CONF). The call is put on hold.

  • Page 26: Messages - Advisory

    5330/5340 IP Phone SIP User and Administrator Guide Messages - Advisory An advisory message about your whereabouts appears on your caller's display. Create an Advisory Message • Access the Feature Configuration page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 9).

  • Page 27: Using Advanced Features

    Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The 5330 and 5340 IP Phones log the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log.

  • Page 28: Delete A Call Log Entry

    5330/5340 IP Phone SIP User and Administrator Guide 5. When the desired entry appears, press Detail , and then press << and >> to scroll the entry information. 6. When you have finished, press Done. 7. Press Settings to return to the default display.

  • Page 29: Switch Between Headset And Handsfree

    (MUTE) key turns OFF. Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The 5330 and 5340 IP Phones each hold a maximum of 60 Phone Book contacts. Phone Book entries contain the contact’s name (maximum of 20 characters), and the contact's number, SIP URL, or IP address.

  • Page 30: Delete A Phone Book Entry

    5330/5340 IP Phone SIP User and Administrator Guide 2. Press OK. PHONE BOOK: <number of items> appears. 3. Press (UP) and (DOWN) to navigate to the entry you want to modify. 4. Press Change, and then press Edit. PROGRAM ADDRESS? appears.

  • Page 31: Shared Line Programming Requirements

    5330/5340 IP Phone SIP User and Administrator Guide corresponding line button will change the state of that call and get connected to the callin g/held party. An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines.

  • Page 32: Change The Time And Date

    You can register your SIP ID with several SIP servers and have all configured aliases ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering alias are extinguished. All Mitel SIP phones suppo rt call forking.

  • Page 33: Administrator Tools

    View Prime User Name 1. Press Settings 2. Press the third Personal key (counting upwards from the bottom on the 5330 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5340 IP Phone). The user display name (top line) and user name (second line) appear in the information area.

  • Page 34: Device Parameters

    5330/5340 IP Phone SIP User and Administrator Guide Device Parameters To view the software version and the MAC address: 1. Press Settings , and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK. DEVICE PARAMETERS? appears.

  • Page 35: Network Settings

    5330/5340 IP Phone SIP User and Administrator Guide 6. Do one of the following: • To return to the Features menu, press Exit. • To return to the default display, press Settings Network Settings View the IP and MAC Addresses To view the phone’s IP and MAC addresses:...

  • Page 36: View The Firmware Version

    5330/5340 IP Phone SIP User and Administrator Guide View the Firmware Version To view the firmware version using the Web Configuration Tool: • Access the Home Page of the Web Configuration Tool and click Firmware Updates. To view the firmware version using the Settings Key: 1.

  • Page 37: Srtp Call Encryption Indicator

    Network Settings section of the Web Configuration Tool Online Help. Line Types There are three types of lines: • Prime lines: a minimum of two prime lines is mandatory. (5330/5340 phones support four prime lines.) • Non-prime lines: optional programmed lines •...

  • Page 38: Adjust For Daylight Savings Time

    Configuration File topic in the Administrator’s Web Configuration Tool online help. Hot Line When a Hot Line number, SIP URL, or IP address is set up, the 5330 or 5340 IP Phone automatically dials that number or address when taken off-hook.
  • Page 39 ®,™ Trademark of Corporation Mitel Networks © Copyright 2007, Corporation Mitel Networks All rights reserved...

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