Placing Internal Calls; Requesting A Callback (Queuing The Phone); Using Camp-On - Mitel 5320e User Manual

Mitel 5320e/5330e/5340e User Guide

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your IP phone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits, you
can press
If you are using Handsfree Mode, speak after you hear a double tone.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See
• Camp-on to the busy extension. See
• Leave a message. See "Leaving Messages at Other Extensions" on

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the IP phone.
To request a callback:
If there is no answer or if the extension is busy, press
menu button (5340e IP Phones only), and then hang up. QUEUE REGISTERED FOR <name>
appears. When the extension becomes available, your extension rings.
To cancel the callback request:
• Press 6 or the CANCEL QUEUE menu button (5340e IP Phones only). QUEUE REQUEST
CANCELED appears.

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
"Using Do-Not-Disturb (DND)" on
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on
is enabled, you hear Music-on-Hold while you are waiting.
46
(Hold) to move the cursor backward, deleting the last digits entered.
"Requesting a Callback (Queuing the
page
"Using Camp-on" below.
(Special) followed by 6 or the QUEUE
83.
Phone)" below.
page 81.