Mitel 5540 User Manual
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Mitel 5540 User Manual

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MITEL
5540 IP Console
User Guide
Release 1.0

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Summary of Contents for Mitel 5540

  • Page 1 MITEL 5540 IP Console User Guide Release 1.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Getting Started Introduction ..............3 Using this Guide .
  • Page 4 Table of Contents Misdialed Numbers ............20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated .
  • Page 5 Table of Contents Centralized Attendant Service (CAS) ..........33 Voice mail .
  • Page 6 Mitel 5540 IP Console - User Guide Changing Room Occupancy and Condition Status........59 Checking-In/Checking-Out .

  • Page 7: Chapter 1: Getting Started

    Chapter 1 Getting Started...
  • Page 8 Mitel 5540 IP Console - User Guide...

  • Page 9: Introduction

    Introduction Take a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console. The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display.

  • Page 10: About The Console

    Mitel 5540 IP Console - User Guide About the Console Before you begin Before operating the console, check that the display shows [F1> through [F0> and the correct time and date. Also, make sure the handset is plugged into the side of the console.

  • Page 11: Corded Handset And Headset Ports

    The Cordless Headset port is the last port on the right side. For more information on cordless headset operation, see “Using a Cordless Headset with the Console” on page 12 Note: The PKM is currently not supported on Mitel Communications Director (MCD).

  • Page 12: Console Keys

    Mitel 5540 IP Console - User Guide Console Keys The console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keys The dialpad on the right side of the console has 20 keys, including the standard 12 dialing keys.
  • Page 13 About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights. Use this key…...

  • Page 14: Adjusting The Console

    Mitel 5540 IP Console - User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing:   1. Press and release the Volume key to increase or the Volume key to decrease the volume.

  • Page 15: Adjusting The Display Brightness

    4. Press F1 when finished. Note: The backlight on the 5540 IP console is always on and does not dim. Turning the Console Bell (Ringer) Off/On When the bell is off, a flashing Answer key and the C/W indicator on the display are the only indications that calls are waiting to be answered.

  • Page 16: Setting The Console Language

    Mitel 5540 IP Console - User Guide Setting the Console Language The console can display call-handling information and softkey prompts in English, French or Spanish. (Other languages may be available depending on system programming.) To change languages: 1. Press Function.
  • Page 17 Adjusting the Console To program Firmkeys: 1. Press Function. 2. Press [Att Function]. 3. Press [Firmkeys]. The display shows the current Firmkey programming. 4. Press the blank Firmkey (not the softkey) you want to program repeatedly until the desired options appears at that location. For example, to program the Phone Book option to the third Firmkey from the left, continue pressing that key until [Phonebook] appears at the [F3>...

  • Page 18: Using A Cordless Headset With The Console

    Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset. Base Station Cordless Headset You can connect the GN9350e base station to the 5540 IP Console in one of two ways: • in training mode •...

  • Page 19: Using The Cordless Headset For Operational Mode

    2. Plug the console handset cord into the handset port of the cordless base station. 3. Plug the base’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station...

  • Page 20: Using The Cordless Headset For Training Mode

    2. Plug the console handset cord into the headset port of the 5540 IP Console. 3. Plug the base station’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station...

  • Page 21: Guidelines For Cordless Headset Operation

    3. Press the Talk button to end the call, even if the call was terminated by the other end. For other details on how to operate these headsets, please refer to the manufacturer’s documentation. Powering the Console The 5540 IP Console is powered by the Power over Ethernet (POE) connection.
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  • Page 23: Chapter 2: Call Handling

    Chapter 2 Call Handling...
  • Page 24 Mitel 5540 IP Console - User Guide...

  • Page 25: Answering Calls

    Answering Calls Answering Calls Ringing and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how many calls are waiting to be answered. The information displayed next to the softkeys [F1> to [F0> indicate the actions you can take by pressing the corresponding softkey.

  • Page 26: When Multiple Calls Are Waiting

    Mitel 5540 IP Console - User Guide When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred, disconnected, or put on hold. Transferring Calls When a caller requests to speak to someone, ask the caller to wait a moment, and then transfer the call to the requested destination.

  • Page 27: Reaching An Extension With An Advisory Message

    Placing Calls • Press [Msg Waiting] to send a message waiting indication to the called extension. For more information on Message Waiting, see page 28. • Press [Callback] to receive notification when the destination is free. • Press [Addt. Info] to display COS of Destination and Source. If you reach a busy extension or you are placing an outside call and all of the trunks are busy, you can request an automatic Callback.

  • Page 28: Hold Recall

    Mitel 5540 IP Console - User Guide To retrieve a call on hold: • Press Hold that was used to place the call on hold. To access the five Hold slots available on the softkeys: 1. Press Hold 4+. The display changes as follows: The display shows that Hold slots 5, 6, and 8 are free, Hold 7 is in use, and Hold 4* is "recalling"...

  • Page 29: Stacked Hold

    Setting up Conferences and Call Splitting Stacked Hold When an extension has a call on hold, or is in a conference call, and dials the attendant, the display will indicate a held or conferenced call. For example, a held call would show as: Pressing the [Conference] softkey establishes a conference call involving the console and extensions 3103 and 3045.

  • Page 30: Answering Recalls

    Mitel 5540 IP Console - User Guide Answering Recalls When an external call is transferred and the extension is busy or does not answer, the call either returns to the console within a specified time or is directed to the extension’s voice mailbox (if available).

  • Page 31: Paging From The Console

    Paging from the Console Paging from the Console Three types of paging are available from the console: Public Address (PA) Paging, Extension Paging, and Park and Paging. PA Paging If your system has external paging equipment, you can place a call on hold, and then page for someone to pick up the call from the console Hold slots.

  • Page 32: Extension Paging

    Mitel 5540 IP Console - User Guide Extension Paging Extension Paging allows you to page extension users using their telephone speakers. This feature is available only for paging telephones that are programmed as key system telephones. You can use Extension Paging to page a specific extension (Directed Page), multiple extensions assigned to a group (Group Page), or all extensions (All Set Page).

  • Page 33: Placing Ringing Or Paging Intercom Calls

    Placing Ringing or Paging Intercom Calls Placing Ringing or Paging Intercom Calls A called party can be either paged or rung when receiving an intercom call. To place either paging or ringing intercom calls: 1. Make a call. 2. Press Set Page. Setting and Canceling Do Not Disturb on an Extension Do Not Disturb (DND) prevents calls from ringing a user’s extension.

  • Page 34: Setting And Canceling Message Waiting On An Extension

    Mitel 5540 IP Console - User Guide Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer, you can send a notice to let the user know a message is waiting at the console. You can also cancel messages you left at an extension.

  • Page 35: Phonebook

    Phonebook Phonebook Phonebook is an optional feature that allows you to find and call an extension user by typing the person’s name and extension number, department, or location. To use Phonebook to look up an extension user 1. Press the Phone Book firmkey. 2.

  • Page 36: Setting Up A Serial Call

    Mitel 5540 IP Console - User Guide Setting up a Serial Call The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time. To set up a serial call while connected to an outside call: 1.

  • Page 37: Using Tone Signaling

    Using Tone Signaling Using Tone Signaling You may have noticed that when you dial a number at the console, you do not hear any of the tones or pulses normally associated with telephones. This is because the console “communicates” with the rest of the telephone system using a different type of signaling. However, there are times when telephone equipment, either in or outside your office, needs to receive tones to complete a call.

  • Page 38: Using Directed Call Pickup

    Mitel 5540 IP Console - User Guide Using Directed Call Pickup Directed Call Pickup allows you to answer a call ringing at an extension. You can also use this feature to retrieve a call that you transferred to the wrong extension.

  • Page 39: Centralized Attendant Service (Cas)

    Centralized Attendant Service (CAS) Centralized Attendant Service (CAS) CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX. Except for recalls, CAS has no effect on the way you handle calls from the console. When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0”...
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  • Page 41: Chapter 3: Using System Functions

    Chapter 3 Using System Functions...
  • Page 42 Mitel 5540 IP Console - User Guide...

  • Page 43: Viewing System Alarm Information

    Viewing System Alarm Information Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred. You can read information about the nature and location of the fault from the console. To read an alarm message: 1.

  • Page 44: Viewing 911 Call Alarms

    Mitel 5540 IP Console - User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 (or other designated Emergency Services number) call and identifies the extension that placed the call.

  • Page 45: Setting System Date And Time

    Setting System Date and Time Setting System Date and Time You can change the date and time appearing on the console display. The time displays either in 12- or 24-format depending on system programming. To set the time: 1. Press Function. 2.

  • Page 46: Canceling Call Forwarding

    Mitel 5540 IP Console - User Guide Canceling Call Forwarding You can cancel Call Forwarding on all extensions in the system. To set or cancel Call Forwarding on an extension: 1. Press Function. 2. Press [Att Function]. 3. Press [Cncl All Fwd].

  • Page 47: Displaying The Console Identity

    Displaying the Console Identity Displaying the Console Identity The system is identified by a software release and version number and the console by an extension. Dialing the console extension number is an alternative to dialing "0" (zero) to call the attendant.The Attendant Hold ID number is part of the Attendant Hold - Remote Retrieve feature.
  • Page 48 Mitel 5540 IP Console - User Guide...

  • Page 49: Chapter 4: Using Extension Functions

    Chapter 4 Using Extension Functions...
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  • Page 51: Viewing Extension Status

    Viewing Extension Status Viewing Extension Status You can view extension status information to determine the current assignment of services and features at an extension. To view the current status of an extension: 1. Press Function. 2. Press [Stn Function]. 3. Enter the extension number. 4.

  • Page 52: Setting/Canceling Do Not Disturb

    Mitel 5540 IP Console - User Guide Setting/Canceling Do Not Disturb Do Not Disturb (DND) prevents calls from ringing an extension. You can set and cancel DND on any extension in the system. To set or cancel DND on an extension: 1.

  • Page 53: Setting/Clearing Advisory Messages

    Setting/Clearing Advisory Messages Setting/Clearing Advisory Messages You can read Advisory Messages left on a phone and clear or change an existing message. To read, set, or clear an Advisory Message: 1. Press Function. 2. Press [Stn Function]. 3. Dial the extension number. 4.

  • Page 54: Taking An Extension Out Of Service

    Mitel 5540 IP Console - User Guide To clear all features that are currently set on an extension: 1. Press Function. 2. Press [Stn Function]. 3. Dial the extension number. 4. Press [Enter]. 5. Press [Clear Feat]. 6. Press [Exit].

  • Page 55: Chapter 5: Using Trunk Functions

    Chapter 5 Using Trunk Functions...
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  • Page 57: Viewing Trunk Status

    Viewing Trunk Status Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk. To view the current status of an extension: 1. Press Function. 2. Press [Trk Function]. 3. Enter the trunk number. 4.
  • Page 58 Mitel 5540 IP Console - User Guide To check the status of trunk groups: 1. Press Trunk Status firmkey . 2. Press [Trunk Groups]. 3. Press [Enter]. The display shows, for example: The top line lists the trunk groups, while the second line indicates the percentages busy for each group.

  • Page 59: Accessing Specific Trunks

    Accessing Specific Trunks Accessing Specific Trunks You can access a specific trunk and use it to make an outgoing call. To access a specific trunk: 1. Press Function. 2. Press [Trk Function]. 3. Enter the trunk number. 4. Press [Enter]. 5.
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  • Page 61: Chapter 6: Hotel/Motel Features

    Chapter 6 Hotel/Motel Features...
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  • Page 63: Displaying And Changing Room Data

    Displaying and Changing Room Data Displaying and Changing Room Data Room data includes occupancy and condition status (Vacant, Clean, Outgoing Call Restrictions, etc.) and the status of message waiting, wake-up call, and other services. You can change room data while the console is idle, or when you are connected to the room. To display or change data for a room: 1.

  • Page 64: Listing/Counting Rooms By Occupancy And Condition Status

    Mitel 5540 IP Console - User Guide Listing/Counting Rooms by Occupancy and Condition Status You can display a list of rooms by occupancy and condition status—for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify.

  • Page 65: Changing Room Occupancy And Condition Status

    Changing Room Occupancy and Condition Status Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room. The occupancy and condition states are as follows: Occupancy Condition Vacant...

  • Page 66: Checking-In/Checking-Out

    Mitel 5540 IP Console - User Guide Checking-In/Checking-Out Checking a guest into a room changes the room status to "Occupied". Checking a guest out of a room changes the status to "Vacant". The Call Block and Call Restriction parameters in effect for the room also change to values determined by system programming.

  • Page 67: Setting Room Call Restrictions

    Setting Room Call Restrictions To set or change a wake-up time when NOT connected to the guest room: 1. Press the Guest Service firmkey. 2. Dial the room number. 3. Press [Enter]. 4. Press [Wake-Up]. 5. Follow steps 1-3 from the previous procedure. Note: Some display sets can set their own timed reminder.

  • Page 68: Monitoring Guest Rooms

    Mitel 5540 IP Console - User Guide The lamp above the Block key lights and stays lit until blocking is canceled. Monitoring Guest Rooms Guest can use their room phone as a listening device to monitor their room from a remote station.

  • Page 69: Printing Reports

    Printing Reports Printing Reports If a printer is connected to the same network as the console, you can request printed reports (audits) of message registers, room status and automatic wake-ups. Each audit has its own format and some are printed automatically. For example, when a wake-up call is set, changed or canceled, the printer automatically records it.
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  • Page 71: Chapter 7: Reference

    Chapter 7 Reference...
  • Page 72 Mitel 5540 IP Console - User Guide...

  • Page 73: Telephone Directory

    Telephone Directory Telephone Directory Name Number POLICE: FIRE: HOSPITAL: TROUBLE WITH EXTENSION OR CONSOLE:...

  • Page 74: Class Of Service/Restriction

    Mitel 5540 IP Console - User Guide Class of Service/Restriction Each extension and trunk has a COS (Class of Service) and a COR (Class of Restriction) that defines what the user of that extension or trunk can or cannot do. The system can have up to 96 of each, although most companies use only a few.

  • Page 75: Console Display Abbreviations

    Console Display Abbreviations Console Display Abbreviations Abb. Meaning Abb. Meaning Attendant Absent Message Waiting ASGND Assigned MTCE Maintenance AUTO-ANS Auto Answer Call Network Trunk Letter - e.g., MSDN/DPNSS2 AVAIL Available NIGHT ½ Night Service Mode 1 or 2 BAD TRK Bad Trunk NOT ASGND Not Assigned...

  • Page 76: Advisory Messages For Display Telephones

    Mitel 5540 IP Console - User Guide Advisory Messages for Display Telephones The following default messages can appear on telephones equipped with displays. Message Number Message IN MEETING OUT OF TOWN ON VACATION OUT ON A CALL OUT TO LUNCH...

  • Page 77: Glossary

    Glossary Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, you take the line out of service until it can be repaired or tested. Camp-on A feature allowing the system to queue calls directed to a busy extension, and then automatically connect the waiting party when the extension becomes free.

  • Page 78: Ldn Keys (Listed Directory Number)

    Mitel 5540 IP Console - User Guide LDN Keys (Listed Directory Number) Call-handling keys which allow you to select the sequence in which you answer calls from outside the PABX. PABX (Private Automatic Branch Exchange) Telephone switching system for private use by a company.

  • Page 79: Trunk Identification

    Trunk Identification Trunk Identification Trunk Number Identity...
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  • Page 81: Index

    Index Index Numerics Message Waiting on individual extensions, CAS, <italic>See Centralized Attendant Service 911 call alarms, viewing and clearing, Central Office, definition, Centralized Attendant Service, Class of Restriction, definition, abbreviations, console display, Class of Service, definition, accessing individual trunks, conferences, setting up, Advisory Messages console calling extensions with Advisory Messages...
  • Page 82 Index French, console language, reading messages, setting and canceling on an extension, Function key, misdialed numbers, correcting, multiple console operation, Group Paging, Guest Room new call indication, blocking room-to-room calls, calling restrictions, Night Service changing occupancy and condition status, answering calls when Night Service enabled, displaying and clearing Message Register, switching, listing rooms by occupancy and condition...
  • Page 83 Index system busy out, definition, alarms, viewing and clearing, flashing, software version, displaying, viewing status of individual trunks, time and date, setting, viewing status of trunk groups, time, setting, voice mail, affect on console operations, tone demonstration, volume, handset/headset, Tone Signaling enabling/disabling tones, voice mail, transferring calls,...
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