Technical Support; Product Warranty Caution - Qualstar Q48 Installation And Operation Manual

Q24/Q48 Tape Library
Contacting Qualstar
Qualstar Corporation
Sales
31248 Oak Crest Drive, Suite 120
Westlake Village, CA 93061, U.S.A.
Tel: 805-583-7744
Fax: 805-583-7749
Available 7:00am – 4:00pm PST

Technical Support

Tel: 877-444-1744 (USA)
805-583-7744 (International)
Help Desk support after hours:
Tel: 805-526-7480
For non-urgent questions, please use the form on our website at:
http://www.qualstar.com/service-requests/
The Q24/Q48 Tape Library contains no user-serviceable components. Only an authorized service

Product warranty caution

center should carry out any servicing or repairs. The warranty for the tape library shall not apply to
failures of any unit when:
Any of the tape library components is repaired or modified by anyone other than Qualstar's
personnel or approved agent. Note: Certain components of the Q24/Q48 Tape Library, are
•
identified in this manual as 'field replaceable'. These include the power supply, tape drives,
library controller and magazines. User replacement of such complete components with
corresponding parts supplied by Qualstar does not affect warranty, provided the user strictly
adheres to the instructions herein.
The tape library is physically abused, or used in a manner that is inconsistent with the
operating instructions or product specification defined by Qualstar.
•
The tape library fails because of accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, faulty installation, modification, or service by anyone other than the factory service
•
center or its approved agent.
The tape library is repaired by anyone, including an approved agent, in a manner that is
contrary to the maintenance or installation instructions supplied by Qualstar.
•
The manufacturer's serial number tag is removed.
The tape library is damaged because of improper packaging on return.
•
•
In case of unauthorized repairs or modifications, your warranty becomes immediately void.
© Copyright QUALSTAR 2015
Installation and Operations Manual
iii