Troubleshooting; Installation Problems; Cabling; Compatibility - Qualstar Q48 Installation And Operation Manual

Q24/Q48 Tape Library

4 Troubleshooting

This section provides information for verifying correct installation of your Q24/Q48 Tape Library and
troubleshooting any issues that might arise with it.
4.1

Installation problems

Problems encountered during the installation of the library are usually caused by cabling issues,
application software configuration errors, or an incorrectly configured operating system. If the host
application software is not communicating with the library after installation, check the following:
Check that all cables to the Q24/Q48, including power, SAS and/or Fibre Channel, as well as Ethernet
4.1.1

Cabling

and USB (if present) are properly seated in their respective sockets at both ends, and that the
Q24/Q48 is powered on. If so, and the host is still not communicating successfully with the library,
then the cables themselves may need to be checked. If spare cables are available, this can be achieved
by replacing one cable at a time and assessing whether the problem is cured as a result. Note that
power may be left on while exchanging any of the data cables, as their removal and replacement will
not cause damage to the library.
Ensure that the library is compatible with the backup application you plan to use. For a list of
4.1.2

Compatibility

compatible application software, check with your backup application vendor.
Refer to the documentation included with your backup application for instructions on how to verify
4.1.3

Backup application installation

proper installation. Some backup software packages require an additional module to communicate
with the library media changer.
Make sure that the proper device driver, if applicable, is installed for the library. Contact your support
4.1.4

Device driver installation

representative for more information
NOTE
© Copyright QUALSTAR 2015
 Many backup applications use their own drivers for the library
and tape drive. Before installing a driver, make sure it will not
be in conflict with the software.
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