Qualstar Q24 Installation And Operation Manual

Qualstar q24 tape library installation and operations manual

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Q24™ Tape Library

Installation and Operations Manual

Document No. 511011 Rev 01

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Troubleshooting

Summary of Contents for Qualstar Q24

Page 1 Q24™ Tape Library Installation and Operations Manual Document No. 511011 Rev 01 ...
Page 2 Q24 Tape Library Installation and Operations Manual Copyright © Copyright 2014, QUALSTAR. All rights reserved. This document and the information contained herein are the property of QUALSTAR. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, manual, or otherwise, without the express written permission of QUALSTAR. Trademark Notices QUALSTAR makes no representation or guarantees with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, QUALSTAR reserves the right to revise this publication without obligation of QUALSTAR to notify any person or organization of such revision or changes. Q24 ™ is a Trademark of Qualstar Corporation Revision History Date Issue Revision Author Description of changes 2014‐04‐04 Initial release 01 Dennis Klein © Copyright QUALSTAR 2014...
Page 3 Q24 Tape Library Installation and Operations Manual Contacting Qualstar Sales Qualstar Corporation 3990‐B Heritage Oak Court Simi Valley, CA 93063, U.S.A. Tel: 805‐583‐7744 Fax: 805‐583‐7749 Technical Support Available 7:00am – 4:00pm PST Tel: 877‐444‐1744 (USA) 805‐583‐7744 (International) Help Desk support after hours: Tel: 805‐526‐7480 For non‐urgent questions, please use the form on our website at: http://www.qualstar.com/service‐requests/ Product warranty caution The Q24 Tape Library contains no user‐serviceable components. Only an authorized service center should carry out any servicing or repairs. The warranty for the tape library shall not apply to failures of any unit when:  Any of the tape library components is repaired or modified by anyone other than Qualstar’s personnel or approved agent. Note: Certain components of the tape library, as identified in this manual, are specified as ‘field replaceable’. These include the power supply, tape drives, library controller and magazines. User replacement of such complete components with corresponding parts supplied by Qualstar does not affect warranty, provided that the user strictly adheres to the instructions herein.  The tape library is physically abused or used in a manner that is inconsistent with the operating instructions or product specification defined by Qualstar.  The tape library fails because of accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification, or service by anyone other than the factory service center or its approved agent. ...
Page 4 Q24 Tape Library Installation and Operations Manual General warnings DANGER High voltage ‐ Risk of electric shock  Do not remove cover (or back). No user‐serviceable parts are inside.  Refer servicing to qualified service personnel. WARNING Weight of Q24 Tape Library ‐ Risk of personal injury Before lifting a library:  Observe local health and safety requirements and guidelines for manual material handling.  Remove all tape cartridges to reduce the weight.  Obtain adequate assistance to lift and stabilize the library during installation or removal. Risk of damage to devices When placing a library into or removing the library from a rack:  Extend the rack’s leveling jacks to the floor.  Ensure that the full weight of the rack rests on the leveling jacks.  Install stabilizing feet on the rack.  Extend only one rack component at a time. CAUTION Static sensitive ‐ Risk of damage to devices  A discharge of static electricity damages static‐sensitive devices or micro circuitry.  Proper packaging and grounding techniques are necessary precautions to prevent damage. NOTE ...
Page 5: Table Of Contents
Q24 Tape Library Installation and Operations Manual Contents Product Overview and Features .............. 1 1.1 Hardware Configuration .................... 1 1.2 Front Panel ........................ 2 1.3 Rear Panel ........................ 3 1.3.1 Power supply ....................3 1.3.2 Tape drives ....................4 1.3.3 Library controller ..................4 Installation .................... 5 ...
Page 6 Q24 Tape Library Installation and Operations Manual 3.2.1 Overview ....................31 3.2.2 Operations through the RMU ..............31 3.2.3 Login......................32 3.2.4 RMU Screen Layout ................... 33 3.2.5 Identity ......................34 3.2.6 Status ......................37 3.2.7 Configuration ....................40 3.2.8 Operations ....................50 3.2.9 Service ......................51 ...
Page 7 Q24 Tape Library Installation and Operations Manual Packaging the unit for transportation ............ 86 Technical specifications ................ 88 7.1 Hardware specifications .................. 8 8 7.2 Operating environment ................... 8 8 7.3 Maximum storage capacity and data transfer rate .......... 8 9 Agency certifications .................. 90 Recycling and disposal ..................... 9 0 8.1 Device standards ..................... 9 1 8.2 8.3 ...
Page 8 Q24 Tape Library Installation and Operations Manual Figures Figure 1 Q24 front panel control and indicators .................... 2 Figure 2 Q24 rear panel components ...................... 3 Figure 3 Q24 Power supply .......................... 3 Figure 4 SAS half‐height tape drive ......................... 4 Figure 5 FC half‐height tape drive ........................ 4 Figure 6 Q24 Library controller ........................ 4 Figure 7 Fibre Channel topology (LN Port) ....................... 6 Figure 8 Fibre Channel topology (L Port) ...................... 7 Figure 9 Fibre Channel topology (N Port) ...................... 7 Figure 10 Removing and Storing the Shipping Lock .................. 10 Figure 11 Install the rack rails ........................ 11 Figure 12 Install the mounting brackets ...................... 11 Figure 13 Secure the library to the rack ...................... 12 Figure 14 Pullout tab for product ID ...................... 13 Figure 15 Install a tape drive .......................... 13 Figure 16 Install a library controller ....................... 14 Figure 17 Install a power supply ........................ 14 Figure 18 Connect the FC cable ........................ 16 Figure 19 Proper barcode label placement .................... 19 Figure 20 Write‐protecting a tape cartridge .................... 20 Figure 21 Main menu ............................. 24 ...
Page 9 Q24 Tape Library Installation and Operations Manual Figure 46 Error Log mode .......................... 48 Figure 47 Event parameters for Email Notification.................. 48 Figure 48 Factory defaults .......................... 49 Figure 49 Move media ........................... 50 Figure 50 Media Inventory .......................... 50 Figure 51 Release magazines ......................... 51 Figure 52 Library diagnostics .......................... 51 Figure 53 Drive diagnostics .......................... 52 Figure 54 Firmware updates .......................... 52 Figure 55 Reboot the library .......................... 53 Figure 56 Library logs ............................. 53 Figure 57 Clean a tape drive ........................... 54 Figure 58 Cartridge Memory .......................... 55 Figure 59 Removing a stuck tape ........................ 62 Figure 60 Rear panel (access holes) ....................... 63 Figure 61 Front panel (magazine removal) .................... 63 Figure 62 OCP Error display .......................... 66 Figure 63 RMU Error display .......................... 66 Figure 64 Remove a tape drive ........................ 81 Figure 65 Remove the library controller ...................... 82 Figure 66 Remove the power supply ...................... 83 Figure 67 Re‐installing Shipping Lock ...................... 85 ...
Page 10: Product Overview And Features
Q24 Tape Library Installation and Operations Manual 1 Product Overview and Features This manual provides information about installing, operating, troubleshooting and servicing a Qualstar Q24 Tape Library. It is intended for system administrators and general users who need physical and functional knowledge of the Q24 Tape Library. The Q24 Tape Library provides a compact, high capacity, low‐cost solution for simple, unattended data backup. It is compatible with most host operating systems and environments provided that the host is equipped with the appropriate interface card. However, the library requires either direct support from the operating system or a compatible backup application to take full advantage of its many features. Major characteristics of the Q24 Library include:  Platform – support for either one or two half‐height LTO5 or LTO6 tape drives  Connectivity – Fibre Channel (FC) and/or Serial Attached SCSI (SAS) depending upon installed tape drives  Expandability – an additional half‐height tape drive may be field‐installed in a library equipped with a single drive  Technology upgrade – tape drive technologies can be upgraded in the field (i.e. LTO5 to LTO6)  Service friendly design – easy access to magazines, tape drives, library controller and power supply for field replacement  Maximum up time – through advanced error handling and recovery capability The Q24 Library includes the following features:  USB interface to enable serviceability features (library and drive firmware upgrades) and/or customized features (storage on demand) implementation  The library can be operated via the front operator control panel (OCP), over the network or the Internet via the integral remote management unit (RMU), or via the storage interface connection from the host application  Supports industry standard management protocols such as SNMP (SMI‐S future development)  One mail slot for import/export of cartridges during library operation ...
Page 11: Front Panel
Q24 Tape Library Installation and Operations Manual Front Panel The front panel of the Q24 Tape Library is used to access the power button, operator control panel (OCP), left and right magazines, LED’s, and the mail slot. Ref. Description 1 Air vents 2 Power button: Pressing the button will initiate a controlled power down of the library (soft power down) LED <READY> (green): is illuminated during power on; blinking during tape or library media changer 3 activity. LED <CLEAN> (amber): is illuminated when the tape drive has determined that a cleaning tape should be 4 used. Cleaning is only necessary when the library directs to do so. Additional cleaning is not necessary. LED <ATTENTION> (amber): is illuminated when the library has detected a condition that requires 5 attention by the operator. LED <ERROR> (amber): is illuminated when an unrecoverable tape drive or library error occurs. A 6 corresponding error message is shown on the LCD screen. 7 <UP> button [◄]: is used to navigate backward through menu items. 8 <CANCEL> button []: is used to cancel a user action and return to the last menu item. 9 <DOWN> button [►]: is used to navigate forward through menu items. 10 <ENTER> button []: is used to enter to a sub menu or execute an action. Operator control panel (OCP) consisting of a 128 x 64 pixel screen. The OCP displays actions and status 11 information, menu items or error messages relevant to the operational mode. ...
Page 12: Rear Panel
Q24 Tape Library Installation and Operations Manual Rear Panel The rear panel of the Q24 Tape Library provides access to the drive interface connectors (either SAS or Fibre Channel), the power connector, Ethernet, serial and USB ports and the magazine release holes. The power supply is on the left side, tape drives are in the middle and the library controller is on the right side of the library.     Ref. Description Ref. Description 1 Power supply Storage location (for shipping lock) 2 Tape drive(s) USB port (firmware upgrades, key storage) 3 Pull‐out tab containing the product information (Serial Number/Model/Customer) 4 Library controller Figure 2 Q24 rear panel components 1.3.1 Power supply Ref. Description Fan vent Power connector 110/220 V AC power connection. Figure 3 Q24 Power supply © Copyright QUALSTAR 2014...
Page 13: Tape Drives
Q24 Tape Library Installation and Operations Manual 1.3.2 Tape drives SAS connectors for both LTO Generations Ref. Description Magazine release holes Fan vent SAS connectors      Tape drive LED Figure 4 SAS half‐height tape drive FC connectors for both LTO Generations Ref. Description Magazine release holes Fan vent FC connectors      Tape drive LED Figure 5 FC half‐height tape drive 1.3.3 Library controller Ref. Description Ethernet port (RMU connection). Left LED (amber) is illuminated when a connection is in place. Right LED (green) is illuminated when the connection is ready ...
Page 14: Installation
Q24 Tape Library Installation and Operations Manual 2 Installation This section provides instructions for installing the Q24 Tape Library. Location Requirements Criteria Definition Rack requirements Standard 19‐inch rack with vertical space of 2U available Room temperature 10‐35 C (50‐95 F) Power source AC power voltage: 100‐127 VAC; 200‐240 VAC Line frequency: 50‐60 Hz Place the library near to an AC outlet. The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times. Air quality Place the library in an area with minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, printers, and smoke‐filled rooms. Excessive dust and debris can damage tapes and tape drives. Humidity 20‐80 percent relative humidity non‐condensing Clearance Back: Minimum of 15.4 cm (6 inches) Front: Minimum of 30.8 cm (12 inches) – for mail slot Minimum of 60 cm to remove magazines (24 inches) Sides: Minimum of 5.08 cm (2 inches) Table 1 Location requirements For further information, see Section 7, Technical specifications Serial Attached SCSI (SAS) Requirements Serial Attached SCSI (SAS) is a computer bus technology mainly used to transfer data to and from storage devices, including disk drives and tape drives. SAS is designed to transfer data at up to...
Page 15: Fibre Channel Requirements
Q24 Tape Library Installation and Operations Manual A SAS tape drive is identified by a unique identifier called a World Wide Name (WWN) or World Wide Identifier (WWID). The library assigns the WWID to the drive bay. When a tape drive is replaced, the WWID is re‐assigned to the new tape drive. The operating system tracks the WWID for the tape drive on each HBA channel. Each of the drive connectors on the fan‐out cable is associated with an HBA channel. Once a tape drive has been plugged in, it should remain on the same channel to retain the association between the HBA channel and WWID. Fibre Channel Requirements Fibre Channel (FC) allows an active intelligent interconnection scheme, called a Fabric , to connect devices. Everything between the ports on FC is called the Fabric. The Fabric is most often a switch or series of switches that takes the responsibility for routing. The library allows the selection of the following Fibre Channel port behaviors:  LN Port (default setting) – an automatic configuration that tries arbitrated loop first, then switched Fabric. Figure 7 Fibre Channel topology (LN Port) © Copyright QUALSTAR 2014...
Page 16: Figure 8 Fibre Channel Topology (L Port)
Q24 Tape Library Installation and Operations Manual  L Port – arbitrated loop Figure 8 Fibre Channel topology (L Port)  N Port – point to point protocol in a switched Fabric topology Figure 9 Fibre Channel topology (N Port) The Fibre Channel tape drive can be connected directly to the server with a host bus adapter (HBA) or through a storage area network (SAN). NOTE  Use an appropriate HBA for your tape drive due to performance considerations. A lower throughput HBA might result in performance degradation when backing up highly compressible data to a higher throughput tape drive.  In a SAN installation, all switches between the host and the library must be of the appropriate type. A lower throughput switch in the path may result in performance degradation. Configure zoning so only the backup servers may access the library. © Copyright QUALSTAR 2014...
Page 17: Installation Precautions
Q24 Tape Library Installation and Operations Manual Installation Precautions CAUTION Static sensitive ‐ Risk of damage to devices  A discharge of static electricity damages static‐sensitive devices or micro circuitry.  Proper packaging and grounding techniques are necessary precautions to prevent damage.  See Section 5.2, Electrostatic discharge WARNING Weight of Q24 Tape Library ‐ Risk of personal injury Before lifting a library:  Observe local health and safety requirements and guidelines for manual material handling.  Remove all tape cartridges to reduce the weight.  Obtain adequate assistance to lift and stabilize the library during installation or removal. Risk of damage to devices When placing a library into or removing the library from a rack:  Extend the rack’s leveling jacks to the floor.  Ensure that the full weight of the rack rests on the leveling jacks.  Install stabilizing feet on the rack.  Extend only one rack component at a time. NOTE  Do not expose the library to moisture.
Page 18: Unpacking The Library
Before opening and removing the tape library from the box, inspect the container for shipping damage. If you notice any damage, report it to the shipping company immediately. Open the box. Carefully remove the shipping materials from the top of the library. Remove the accessory package and set aside (if included). Remove the two rack rails and set aside (if included). Lift the library out of the carton and remove the bag from the loader. Save the packaging materials for future use. NOTE  Do not place the library on either end or sides as this may damage it. Identifying the product components Confirm that you received the following: 1. Q24 Tape Library, including power supply, 1 or 2 half‐height tape drives (as ordered), library controller, and two tape magazines 2. Rack mount kit: ‐ 2 rack mount rails ‐ 1 bag of eight M6 screws for the rack mounting (9.5 mm square holes in the rack column) ‐ 1 bag of eight M6 screws for rack mounting (6.85 mm round holes in the rack column) ‐ 2 mounting brackets ‐ T10 Torx screws to attach the mounting brackets ‐ M5 screws to secure the mounting brackets to the rack 3. Power cord 4. Library documentation Optional components, depending on the purchased configuration: 1. Cables ‐ for instance Fibre Channel and SAS cables © Copyright QUALSTAR 2014...
Page 19: Removing The Shipping Lock
Q24 Tape Library Installation and Operations Manual Removing the shipping lock NOTE  The shipping lock, which prevents the media changer transport mechanism from moving during shipment, must be removed before the library is powered on. To remove and store the shipping lock: 1. Remove the yellow label that is securing the shipping lock on the top of the library. 2. Remove the shipping lock. 3. Store the shipping lock in the slot provided on the rear panel (Important: The lock is required if the library is to be returned or transported to a new location at some future time). 4. Replace the yellow label on the top of the library. Figure 10 Removing and Storing the Shipping Lock Rack mounting the library NOTE  The rack rail components are optional accessories depending on the ordered configuration. Skip this section, when the rack rail components are not included. Required tools:  #3 Phillips screwdriver  T10 Torx screwdriver Rack mounting the library: 1. Determine the location in which the library rack is to be installed. 2. Use a pencil to mark the location on each vertical rail in the rack. © Copyright QUALSTAR 2014...
Page 20: Figure 11 Install The Rack Rails
Q24 Tape Library Installation and Operations Manual 3. In the rack mount kit are two sets of eight M6 screws. Determine the type of rack then choose the appropriate type of M6 screws. 4. Secure one rail to each side of the rack in your chosen rack location with a #3 Phillips screwdriver. Insure the rails are mounted level and at the same rack height on each side. 5. Secure both the front and back of each rack rail to the rack. Figure 11 Install the rack rails 6. Install mounting brackets for the library using the Torx screws included in the rack mount kit. Figure 12 Install the mounting brackets © Copyright QUALSTAR 2014...
Page 21: Installing A Tape Drive
Q24 Tape Library Installation and Operations Manual 7. Slide the library onto the rack rails. 8. Secure the library to the rack using a 3# Phillips screwdriver placed through the small holes in the mounting bracket to tighten the M5 screw(s) on each side of the library. Figure 13 Secure the library to the rack Installing a tape drive A tape drive is installed from the rear of the library. If the library does not already have a tape drive installed, install it now. If the library already has one tape drive installed, an additional tape drive may be added now or after installation of the library is complete. Required tool:  #2 Phillips screwdriver To install tape drives: 1. The Q24 has one full‐height (2U) bay space for either 1 or 2 half‐height tape drives. Always install the first tape drive in the bottom of the drive bay. If only one half height drive is to be installed, a drive bay cover must be installed over the upper empty drive position. 2. If present, loosen the screws and remove the lower drive bay cover to install one half‐height tape drive; remove both drive bay covers to install two tape drives. 3. Slightly pull out the tab of the product ID label so it does not interfere with the tape drive. © Copyright QUALSTAR 2014...
Page 22: 2.10 Installing The Library Controller
Q24 Tape Library Installation and Operations Manual Figure 14 Pullout tab for product ID 4. Before installing the drive, inspect the connectors on it. Ensure that the connectors are intact, free of any foreign objects, and have no cracks, or deformed or bent contacts. 5. Insert the tape drive into the drive bay, and align the connectors on the library while supporting the drive. Figure 15 Install a tape drive 6. Push the tape drive into the drive bay until the tape drive seats itself against the back of the library. Push the tab for the product ID label back into the library. 7. Tighten the blue captive screws with your fingers to secure the tape drive to the library. 2.10 Installing the library controller The library controller is installed from the rear of the library. If the library does not already have a library controller installed, install it now. Required tool:  #2 Phillips screwdriver To install a library controller: 1. Locate the vacant library controller bay on the lower right side of the rear panel. 2. If present, loosen the screws and remove the library controller bay cover. © Copyright QUALSTAR 2014...
Page 23: 2.11 Installing A Power Supply
Q24 Tape Library Installation and Operations Manual 3. Before installing the library controller, inspect its connectors. Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts. 4. Insert the library controller on the alignment rails and push it into the bay until it seats itself against the back of the library. Figure 16 Install a library controller 5. Tighten the blue captive screws with your fingers to secure the library controller. 2.11 Installing a power supply The power supply is installed from the rear of the library. If the library does not have a power supply installed, install it in the left power supply bay now. Required tool:  #2 Phillips screwdriver To install a power supply: 1. Locate the power supply bay on the left side of the rear panel of the library. 2. If present, loosen the screws and remove the power supply bay cover. 3. Before installing the power supply, inspect its connectors. Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts. Figure 17 Install a power supply © Copyright QUALSTAR 2014...
Page 24: 2.12 Connecting The Cables
Q24 Tape Library Installation and Operations Manual 4. Insert the power supply on the alignment rails and push it into the bay until it seats itself against the back of the library. 5. Tighten the blue captive screws with your fingers to secure the power supply to the library. 2.12 Connecting the cables 2.12.1 Connecting the power cord DANGER High voltage ‐ Risk of electric shock  Use only approved power cords.  Observe local health and safety requirements and guidelines for manual material handling. WARNING Usage of non‐approved power cords ‐ Risk of personal injury ‐ Risk of damage to devices Before connecting a power cord to the library:  Ensure that the power cord meets individual country specific safety standards.  Use a sufficient conductor current capacity (amps) to avoid overheating the cord. The manufacturer disclaims all liability in the event a non‐manufacturer approved power cord is used. To connect the power cord to the library: 1. Plug the female connector of the power cord into the power connector (AC connector) on the rear panel of the power supply. 2. Plug the male connector into an appropriate electrical socket.
Page 25: Connecting A Sas Cable
Q24 Tape Library Installation and Operations Manual Figure 18 Connect the FC cable 2. Attach the other end of the FC cable to a switch or host bus adapter (HBA). 2.12.3 Connecting a SAS cable NOTE Use only cables specified for your LTO SAS tape drive. Each SAS tape drive has a mini‐SAS connector.  Mini‐SAS connectors are keyed.  Do not force a SAS cable’s mini‐SAS connector into the tape drive mini‐SAS connector because it might be keyed differently. SAS signal rates require clean connections and a minimum number of connections between the HBA and the library.  Do not use adapters or converters between the HBA and the library.  A maximum SAS cable length of six meters is recommended. To connect the SAS cable to the tape drive: 1. Plug the HBA end of the SAS cable into the connector on the HBA.  If you have a SAS fan‐out cable, the end of the cable with only one connector, should be plugged into the connector on the HBA.  If you are using a cable with a single connector on each end, plug the other end into the connector on the tape drive.  If you are using a SAS fan‐out cable, plug one mini‐SAS connector into the connector on each tape drive. The unused ends of the SAS fan‐out cable are single channel and not suitable for use with disk arrays. Use the other ends to connect tape drives, or coil and secure them to the rack to minimize stress on the connectors. 2.12.4 Connecting an Ethernet cable and a USB device ...
Page 26: 2.13 Verifying The Host
Q24 Tape Library Installation and Operations Manual 2.13 Verifying the host When the host server is powered on, install the software and/or driver(s) that are compatible with the library. Backup software packages may require additional software or licensing to communicate with the library media changer. To confirm that the host server’s operating system has recognized the library, consult the operating system documentation. 2.14 Powering the library up or down Press the power button on the front panel of the Q24 Tape Library to power it up or down. Powering up can take a few minutes because it includes scanning the inventory and configuration (e.g. how many and what type of drives are installed) 2.15 Tape cartridges Before you begin using the library, an understanding of the media type, use, maintenance, and how to properly label and write‐protect your tape cartridges, will help you to prolong the life of your tapes as well as the library. 2.15.1 Tape cartridge type The tape cartridge types supported depend on the drive types installed. The library will support any type of LTO data cartridge and cleaning cartridge that the installed LTO drive will support. Tape drive generation Tape cartridge type  LTO5 Ultrium LTO5, 1.5 TB data cartridge  Universal cleaning cartridge, (50 cleans)  LTO6 Ultrium LTO6, 2.5 TB data cartridge  Universal cleaning cartridge, (50 cleans) Table 2 Tape cartridge type LTO5 tape drive ...
Page 27: Using And Maintaining Tape Cartridges
Q24 Tape Library Installation and Operations Manual Some tape drives include support for both rewriteable and WORM data cartridges. Write‐Once, Read‐ Many (WORM) data cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge. The WORM data cartridge can have new data appended to the maximum full capacity of the tape cartridge, but the user will be unable to erase or overwrite any data previously recorded to the cartridge. 2.15.2 Using and maintaining tape cartridges NOTE  Do not degauss Ultrium LTO data cartridges! These data cartridges are pre‐recorded with a magnetic servo signal. This signal is required in order to use the cartridge with Ultrium LTO tape drives.  Keep Ultrium LTO cartridges separated from strong magnetic fields such as computer monitors, electric motors, speakers, or X‐ray equipment.  Exposure to electromagnetic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer, which can render the cartridge unusable. To ensure the longest possible life for your data cartridges follow these guidelines before using the library:  Use only the data cartridges that are designated for your model of the library  Clean the tape drive when the <Clean Drive> LED is illuminated. Be sure to use only Ultrium universal cleaning cartridges.  Do not drop an LTO data cartridge. Excessive shock can damage the internal contents of the tape cartridge, or the tape cartridge case itself, making that tape cartridge unusable.  Do not expose your data cartridges to direct sunlight or sources of heat, including portable heaters and heating ducts.  The operating temperature range for your data cartridges is 10 to 35º C. The storage temperature range is ‐40 to +60º C in a dust‐free environment in which relative humidity is always between 20...
Page 28: Write-Protecting Tape Cartridges
Q24 Tape Library Installation and Operations Manual  Date of format or initialization  Tape’s media pool  Data residing on the tape  Age of the backup  Errors encountered while using the tape cartridge (to determine if the tape cartridge is faulty). NOTE  The misuse and misunderstanding of bar code technology can result in backup and restore failures. To ensure that your bar codes meet Qualstar’s quality standards, always purchase them from an approved supplier and never print bar code labels yourself. Ultrium tape cartridges have a recessed area located on the front of the cartridge next to the write‐ protect switch. Use this area for attaching the adhesive‐backed bar code label. Only apply labels as shown in Figure 19. Figure 19 Proper barcode label placement NOTE  The bar code label should only be applied with the alpha‐ numeric portion facing to the left‐ side of the tape (toward the write protect switch) and within the marked Barcode label area.  Never apply multiple labels onto a cartridge, as extra labels can cause the cartridge to jam in a tape drive. 2.15.4 Write‐protecting tape cartridges All rewritable data cartridges have a write‐protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the library, make sure the write‐protect switch on the front of the cartridge is in the desired position.  Slide the switch to the right to write‐protect the cartridge. A small padlock symbol is visible indicating that the cartridge is write‐protected.
Page 29: 2.16 Magazines
Q24 Tape Library Installation and Operations Manual  Slide the switch to the left to allow the Library to write data to the cartridge. Ref. Description Insertion arrow Barcode label Write‐protect switch Write‐protected Write‐enabled Figure 20 Write‐protecting a tape cartridge 2.16 Magazines The Q24 Tape Library makes use of two removable magazines. Tape cartridges are stored in the magazines. Each magazine may be removed and inserted individually. When inserted in the library they are locked to prevent unauthorized removal. Access to unlock the magazines can be password protected. For safety reasons, the media changer motion is stopped whenever a magazine is removed from the library. The magazines can be unlocked via the Operator Control Panel (OCP) or the Remote Management Unit (RMU).  OCP, see Figure 24  RMU, see Section 3.2.8.3, Releasing and replacing Magazines In case the OCP or RMU initiated process fails or the library no longer has power, a manual emergency release is available, see Section 4.4, Emergency release. 2.16.1 Slot usage Each magazine contains 12 slots for tape cartridge storage. However, the lower front slot in the left hand magazine is allocated as a “mail slot”. The mail slot is used to import/export individual tape cartridges without interrupting the library operation. The command to open the mail slot may be denied if the media changer is busy with some operation. In that case, “Busy” is displayed on the OCP and the command has to be repeated once the media changer operation is finished. © Copyright QUALSTAR 2014...
Page 30: Operating Procedures
Q24 Tape Library Installation and Operations Manual 3 Operating Procedures This section provides information about operating and configuring the Q24 Tape Library. Operator control panel (OCP) 3.1.1 Operating Modes The OCP operates in two basic modes: 1. User interaction mode: This mode is employed when a user is pushing buttons on the operating panel. 2. System driven mode: This is the normal mode of operation. In this mode, the operating panel displays status associated with the actions that were caused from commands issued from the host software application. Actions like loading, rewinding or moving tape cartridges will be displayed. Whenever an operating button is pressed and released, the operating panel automatically transitions to user interaction mode. The user interaction mode will be active until 3 minutes after the user stops pushing buttons, or the requested media changer activity stops – whichever is longer. At this time, the operating panel will return to the system driven mode. In the event that the administrator‐programed user security feature is in use, the user interaction mode is restricted to the information and login menu screens, until a login with correct PIN is entered. 3.1.2 OCP Rules OCP commands obey the following basic rules: 1. Any operational conflict between commands received from the host interface or RMU and those entered via the front panel will be avoided with a reservation mechanism on a ‘first‐come, first‐ served’ basis. Any reservation by OCP is cancelled by an OCP logout or timeout, which cancels the User Interaction Mode. 2. The library firmware will not allow a user to select an impossible request. Those situations include, but are not limited to:  Moving a tape cartridge from any source to a full magazine slot  Moving a tape cartridge from an empty magazine slot  Loading a tape cartridge from any source to a full tape drive ...
Page 31: Power-Up Display
Q24 Tape Library Installation and Operations Manual 3.1.3 Power‐Up Display When the library powers up or resets, it goes through several internally controlled processes that initialize and prepare the unit for normal operation. These processes are called Power‐On‐Self‐Test (POST). While the POST is in process, the OCP will display appropriate information to keep the user informed. When the library finishes POST, it will display the current library status for a defined time or until a front panel key is pressed. After this initial status screen, the home screen will be displayed until any key is pressed. The home screen shows the overall health of the library, indicating the status of the media changer and the connected drives. 3.1.4 Note about the LED’s All LED’s are updated during power up and reset sequences. Upon power up or software reset, the library will illuminate all LED’s at some point during the POST process. This will help the user to verify whether all LED’s are functional. When initialization starts, all LED’s will be extinguished and the ready/activity LED will flash at approximately two‐second intervals. When the mechanical initialization is complete, the ready/activity LED will stop flashing and remain constantly illuminated. If a library failure occurs, the ready/activity LED will be turned off and the error LED will be illuminated. The OCP will also display a specific error code to help identify the failure. The following are additional operational details regarding the LED’s.  The <Ready/Activity> LED will be lit any time the unit is powered on and functional (i.e. successfully completed the power‐on self‐test). The LED will blink whenever there is any tape library or drive activity. The LED will also blink when the unit is offline.  The <Clean> LED will only be lit when a ‘cleaning required’ has been issued by one of the drives. The LED will be turned off after a successful drive cleaning operation is performed to the requesting drive.  The <Media Attention> LED will indicate that there is a piece of LTO media which is bad, marginal or invalid. The LED will be cleared when all such cartridges have been exported from the tape library.  The <Error> LED will be lit when there is an unrecoverable (i.e. hard) drive or tape library failure. This will occur simultaneously with the hard error message displayed on the screen; the LED will remain illuminated until the error state is resolved. 3.1.5 Input Modes ...
Page 32: Power-Down
Q24 Tape Library Installation and Operations Manual Toggle values Toggle values are used to switch between two different states like ‘on’ and ‘off’. After navigating to the menu item the display shows its current state. Pressing the <ENTER> button will select the item, whose value may then be toggled using the <UP> and <DOWN> buttons. Pressing <ENTER> again sets the item to the displayed value. Numerical values Numerical values are needed for network addresses, PIN entries, and other configuration entries. After navigating to the menu item to be changed, the actual value will be displayed and the cursor stays on the first digit. The value may be incremented / decremented with the <DOWN> and <UP> buttons. After pressing the <ENTER> button to select the displayed value, the cursor moves to the next editable digit. Each digit can be changed in the same way. After pressing the <ENTER> button at the last digit, the complete entry will be stored. Pressing the <CANCEL> button will cancel the whole edit process and the old value will be restored. 3.1.6 Power‐Down Pressing the Power button on the library while it is operational will initiate a controlled power down. The following operations will take place before the unit shuts down completely:  The display indicates with an appropriate message that the shutdown is in progress.  The library controller finishes all ongoing loader and drive activities.  The media changer is moved to its home position.  The library controller switches off the power supply’s secondary side. NOTE  The shutdown process may be aborted by pressing the cancel button within the first 3 seconds. © Copyright QUALSTAR 2014...
Page 40: Remote Management Unit (Rmu)
Q24 Tape Library Installation and Operations Manual Remote management unit (RMU) 3.2.1 Overview Many of the same operations performed locally from the operator control panel (OCP) can also be performed remotely using the network connected Remote Management Unit (RMU). The RMU lets you monitor and control the library from any computer connected to your network or through the World Wide Web (WWW). The RMU hosts a dedicated, protected Internet site that displays a graphical representation of the library. After establishing a network connection to the library, open any HTML browser and enter the IP address of the library. To allow access from the RMU, you must first set the desired static IP address at the OCP or configure to use DHCP. 3.2.2 Operations through the RMU The following operations are available through the remote management unit as explained below: 1. Identity  Viewing the static library identity  Viewing the static drive identity  Viewing the network identity 2. Status  Viewing the dynamic library status  Viewing the dynamic drive status  Viewing the tape cartridge inventory 3. Configuration  Changing the system configuration  Changing the logical library configuration  Setting the license key  Changing the drive configuration ...
Page 41: Login
Q24 Tape Library Installation and Operations Manual 4. Operations  Move media within the library  Rescanning the media inventory  Releasing magazines for removal 5. Service  Performing a general diagnosis of the library  Determining and updating firmware  Reboot of the library  Viewing library logs  Cleaning tape drive(s)  Cartridge memory 3.2.3 Login NOTE  Some options of the RMU take the library offline. This inactive mode can interfere with host‐based application software, causing data loss. Make sure the library is idle before attempting to perform any remote operations that will take the library offline. To login, select the access type and enter the correct password. There are three levels of access:  Guest ‐ (standard user level).  Admin ‐ (administrator user level).  Service ‐ (service user level; for access by service personnel only). Each level affects the areas to which you have access and what actions you can initiate in those areas. Figure 28 RMU Login...
Page 42: Rmu Screen Layout
Q24 Tape Library Installation and Operations Manual 3.2.4 RMU Screen Layout Once logged in, the general layout of all RMU screens is similar: Details Object bar Action bar Figure 29 RMU Menu System Menu items in the Action bar and Object bar are selectable, and the currently selected item is displayed in bold italics. The items listed in the Action bar are fixed, but the items in the Object bar vary according to the action selected (see Section 3.2.2 above). Similarly, the contents of the detailed information area shown below the two bars depend on the selected action and object. At the right side of every screen, a summary of the system status is displayed and continually updated: Figure 30 System Status summary The status icons that may be displayed are as follows: Symbol Description for the status icons The green check mark for status <Ok> indicates that the library is fully operational and that no user intervention is required. The yellow exclamation point for status <Warning> indicates that user intervention is necessary, but that the library is still capable of performing operations. The red x for status <Error> indicates that user intervention is required and that the library is not capable of performing operations. Table 4 Legend of status icons (RMU) © Copyright QUALSTAR 2014...
Page 43: Identity
Q24 Tape Library Installation and Operations Manual The information displayed is as follows:  Date/Time  Status = Overall library status  Drive Status = Individual drive status (there will be one entry for each installed drive).  Slots (Free/Total) = Total library slot capacity  Mail slot = Open/Closed  Library Time = Time stamp displayed in 24 hour format  Auto Clean Status = If the Auto Clean Option is configured the status will be displayed here 3.2.5 Identity 3.2.5.1 Viewing the static library identity This page provides access to the static information about the system. No changes can be made from this page. Figure 31 Library identity The following information is displayed: 1. Library information:  Serial Number  Product ID  Currently Installed Library Firmware  Boot code Firmware Revision  Barcode Reader  Library Mode  World Wide Node Name 2.
Page 44: Figure 32 Drive Identity
Q24 Tape Library Installation and Operations Manual 3.2.5.2 Viewing the static drive identity This page provides access to the static information about the drive(s). No changes can be made from this page. If two tape drives are installed in the library, the information will be shown by selecting the appropriate drive from the pull down menu. Figure 32 Drive identity The following information is displayed: 1. Drive information:  Vendor ID = Drive manufacturer  Product ID = Model identification of the drive  Serial Number = Serial number of the drive  Firmware Revision = Operating firmware level of the drive  World Wide ID = Unique unit identifier of the drive  Physical Drive Number = Number indicating drive’s physical position within the library  Element Address = Number indicating the logical identification of the drive  Library Master Drive = Indicates if library’s logical interface is hosted by this drive  Data Compression = Indicates if drive hardware data compression is enabled  Interface Type (SAS or FC) = Indicates drive’s physical interface connection type 2. Additional drive information (up to 2 half‐height tape drives) © Copyright QUALSTAR 2014...
Page 45: Figure 33 Network Identity
Q24 Tape Library Installation and Operations Manual 3.2.5.3 Viewing the network identity This page provides access to the network information about the connections of the library. No changes can be made from this page. Figure 33 Network identity The following information is displayed: 1. Network information:  MAC Address  Full Qualified Domain Name  IPv4 Addressing = Enabled/Disabled  IPv4 DNS Server 1 = IP address of domain name server 1  IPv4 DNS Server 2 = IP address of domain name server 2  DHCPv4 Addressing = Enabled/Disabled  IPv4 Address = IP address assigned by DHCP  Subnet Mask  Default Gateway = IP address of default gateway  Ipv6 Addressing = Enabled/Disabled  SNMP = Enabled/Disabled  Email Notification = Enabled/Disabled  Clock Synchronization Configuration (SNTP) = Enabled/Disabled © Copyright QUALSTAR 2014...
Page 46: Status
Q24 Tape Library Installation and Operations Manual 3.2.6 Status 3.2.6.1 Viewing the dynamic library status This page displays the dynamic information about the library, such as the current status of the components. Figure 34 Library status The following information is displayed: 1. Library status:  Status = Indicates whether library is ready to accept commands  Cartridge in Transport = Indicates whether the media changer contains a cartridge  Number Of Moves (Odometer) = Indicates total number of moves made by the media changer  Total Power On Time = Indicates total library power‐on time  Robotic Status = Indicates whether the media changer is ready to accept commands  Internal Temperature = Indicates internal unit temperature in degrees centigrade  Left/Right Magazine = Indicates presence or absence of tape magazines © Copyright QUALSTAR 2014...
Page 47: Figure 35 Drive Status
Q24 Tape Library Installation and Operations Manual 3.2.6.2 Viewing the dynamic drive status This page provides detailed information about all drives that are present in the library. If multiple tape drives are installed in the library, the information will be shown by selecting it from the pull down menu. Figure 35 Drive status The following information is displayed: 1. Drive status:  Status = Indicates whether drive is ready for use  Cartridge in Drive = Indicates whether the drive contains a tape cartidge  Drive Error Code  Drive Temperature  Cooling Fan Active  Drive Activity  Drive Port = Information relevant to the specific drive interface (FC or SAS) 2. Additional drive information (up to 2 half‐height tape drives) © Copyright QUALSTAR 2014...
Page 48: Figure 36 Tape Cartridge Inventory (Summary)
Q24 Tape Library Installation and Operations Manual 3.2.6.3 Viewing the tape cartridge inventory This page provides detailed information about the tape inventory in the library. A summary of each magazine is shown. To get detailed information, click on the <> button. This will expand the display for the specified magazine and provide detailed cartridge information. Figure 36 Tape cartridge inventory (summary) Figure 37 Tape cartridge inventory (detail) © Copyright QUALSTAR 2014...
Page 49: Configuration
Q24 Tape Library Installation and Operations Manual 3.2.7 Configuration 3.2.7.1 Changing the System Configuration This page allows the user to change the system configuration. Figure 38 System Configuration The following information is displayed: Library Master Drive: The drive number that will host the library’s logical unit number (LUN) Library Mode: One of three behavior modes ‐ Random, Sequential or Automatic  <Random> In random mode, the library does not automatically load tapes into the tape drives. The random mode is used with a full featured or a media changer‐aware backup application and is the most common mode of operation.  <Sequential> In sequential mode, the library automatically loads and unloads tapes from the tape drive. The sequential mode is used when the backup software is not media changer‐aware or was designed for standalone drives only.  <Automatic> This is the default mode. In automatic mode, the library switches from sequential mode into random mode when it receives library SCSI commands through its unique LUN. In sequential mode, the user can set the <Loop> and <Autoload> options. In the auto load mode, the library automatically loads the tapes from the lowest‐numbered full slot into the tape drive. In loop mode, the original first tape in the sequence is reloaded after the library has cycled through all available tapes. Active Slots: In this field the user can select the number of slots in the library that are available to the backup software. © Copyright QUALSTAR 2014...
Page 50: Figure 39 Logical Libraries
Q24 Tape Library Installation and Operations Manual Mailslot Enabled: Enabling the mail slot in the library reduces the total number of available storage slots to 23. Auto Clean Enabled: When auto clean is enabled, the library automatically loads a cleaning cartridge when a tape drive needs to be cleaned. The library identifies a tape as a cleaning tape if it has a bar code label that starting with CLN or after an unlabeled cleaning tape has been loaded into the tape drive. Select Language: The select language menu allows the user to specify the language displayed by the RMU interface. The default display language is English. Possible alternate language selections are German, Italian, Spanish, and French. In order for the selection to take affect the desired language must be selected in the drop down menu and the apply button pushed. The web screen must then be refreshed. Changes will only be applied after the <Refresh> or the <Apply> button is selected. After doing so, a warning page will inform the user of the impact of the proposed change. In some cases, a pop‐up screen will ask the operator to confirm the change. Many changes will also require a reboot. 3.2.7.2 Configuring Logical Libraries The logical libraries drop down allows the user to partition one library into smaller “logical libraries”. Each logical library must contain at least one tape drive. For more information on this feature please see Section 3.3, Partitioning the library. Figure 39 Logical Libraries © Copyright QUALSTAR 2014...
Page 51: Figure 40 License Key
Q24 Tape Library Installation and Operations Manual 3.2.7.3 Changing the License Key configuration This page allows the user to add additional functionality to the unit by entering license key information. Please contact your supplier to see if this functionality is applicable in your system. Figure 40 License key 3.2.7.4 Changing the Drive configuration This page shows the current configuration of all tape drives in the library and allows modification to the configuration. The user is also able to select the <Power On> check box through this page to activate the drive. Figure 41 Drive configuration 3.2.7.5 Changing the Network configuration This page shows the current network configuration of the library related to the RMU access and allows modification to the configuration. When a change is requested, a pop‐up window will ask you to confirm the changes. CAUTION  Changes in this menu may affect the ability to access the RMU interface unless the correct IP address is resolved. © Copyright QUALSTAR 2014...
Page 52: Figure 42 Network Configuration
Q24 Tape Library Installation and Operations Manual Figure 42 Network configuration Changes that can be made are:  Host Name: In this box enter the name you wish to use to address this library in the future. It is recommended that you use a name that is relevant to its location and/or its purpose. The Host Name may be up to 15 characters long. Allowed characters are: [A‐Z], [a‐z], [0‐9], hyphen [‐] and period [.] Disallowed characters are: hyphen [‐] as the first character, blanks or consecutive hyphens [‐]  Domain Name: In this box is the domain in which the library is registered. It may be updated by editing the name and submitting the changes. The Domain Name may be up to 39 chars long. Allowed characters are: [A‐Z], [a‐z], [0‐9], hyphen [‐] and period [.] Disallowed characters are: hyphen [‐] as the first character, blanks or consecutive hyphens [‐], blanks or consecutive hyphens [‐] as the first or last character of a label (A period [.] is the delimiter of domain name labels!) The sum of characters of the Host Name and the Domain Name may not exceed 15+39=54 chars.  IPv4 o DHCP Address Enabled ‐ Used to set the RMU to seek an assigned IP address from the network’s DHCP server. o Static Address ‐ This field is only active with DHCP address off (unchecked), a static IP address may be programmed in this field. o Subnet Mask ‐ Used to set the Network Mask, contact your Network administrator to receive this setting address if required. © Copyright QUALSTAR 2014...
Page 53 Q24 Tape Library Installation and Operations Manual o Gateway address ‐ Used to set the Gateway Address; contact your Network administrator to receive this address if required (used when an IP address does not match any other routes in the routing table) o IPv4 DNS Server 1 ‐ This is the IP address of your name server (DNS server). A DNS server allows the library to communicate with other network clients via their host name. If you have a DNS Server on your network, enter the IP address in this field. o IPv4 DNS Server 2 ‐ This is the alternate IP address of your name server (DNS server). A DNS server allows the library to communicate with other network clients via their host name. If you have a DNS server on your network, enter the alternate IP address in this field.  IPv6 o IPv6 DNS Server 1 ‐ This is the IP address of your name server (DNS server). A DNS server allows the library to communicate with other network clients via their host name. If you have a DNS Server on your network, enter the IP address in this field. o IPv6 DNS Server ‐ This is the alternate IP address of your name server (DNS server). A DNS server allows the library to communicate with other network clients via their host name. If you have a DNS server on your network, enter the alternate IP address in this field. o Stateless Auto Configuration o DHCPv6 Addressing ‐ Used to enable DHCP addressing assignment from the network name server o Static Addressing ‐ Used to enable a static IP address for the RMU access o Static Address ‐ Setting of the static IP address for the RMU  Enable SSL for Web 3.2.7.6 Changing the SNMP settings If a host and domain name are entered instead of an address, the IPv4 or IPv6 address will be resolved from the DNS using that name. The IP address will be stored in the library rather than the name. Therefore, if the address changes then the name or a new address will have to be entered.
Page 54: Figure 43 Snmp Configuration
Q24 Tape Library Installation and Operations Manual Figure 43 SNMP configuration Changes that can be made are:  SNMP Enabled/Disabled  IPv4 SNMP Target Addresses o IPv4 Target 1 o IPv4 Target 2 o IPv4 Target 3  IPv6 SNMP Target Addresses o IPv6 Target 1 o IPv6 Target 2 o IPv6 Target 3  Community name  Security User Name  SNMP Trap Notification Filter o Critical Events o Critical and Warning Events o Critical, Warning and Configuration Events o Critical, Warning Configuration and Information Events o No Events ...
Page 55: Figure 44 User Account Settings
Q24 Tape Library Installation and Operations Manual 3.2.7.7 Changing the User settings This page allows the user to add and modify user accounts. Figure 44 User account settings Changes that can be made are:  Access Level: Choose from 1 (Standard), 2 (Admin), or 3 (Service).  Access Level Name: The name associated with the chosen access level.  New Password: The password can be a maximum of ten characters.  Repeat Password: Enter the new password again.  OCP Access PIN Enabled: Select this item, if you would like the Operator Control Panel display to be password protected.  OCP Access PIN Code: The password for accessing the OCP when the OCP Access PIN is enabled; max 4 characters  Repeat OCP Access PIN Code: Enter the OCP Access PIN Code again.  Support Name: The name of the individual within your company to contact for RMU or library support; max 30 characters  Support Phone: The phone number of the individual within your company to contact for RMU or library support; max 30 characters  Support Email: The email address of the individual within your company to contact for RMU or library support; max 30 characters...
Page 56: Figure 45 Date/Time Settings
Q24 Tape Library Installation and Operations Manual 3.2.7.8 Setting Date/Time This page allows the user to set the time and date, and how it will be displayed. Figure 45 Date/time settings Changes that can be made are: Clock Configuration  Time (24 hour format): hh:mm:ss  Date: MM:DD:YYYY  Clock Synchronization Configuration (SNTP): o Enable Clock Synchronization: If checked the unit will attempt to synchronize its clock with an external time source. The following apply: o SNTP Server Address (IPv4): This is the IP address of the network SNTP time server, the address may be a maximum of 40 characters. o UTC Time Zone Offset: This drop down menu allows the administrator to select the appropriate time zone offset so that the time will be displayed in the actual local time. o Daylight Saving Enabled: Provides for automatic offset of daylight savings time. 3.2.7.9 Setting Error Log mode NOTE  Only service personnel can set the log configuration. The Log menu can be used to set behavior of the error log collection. Your service person may ask you to alter settings in this field during the diagnostic process. The default setting is for continuous collection of logs, with the most recent events overwriting the oldest events (circular buffer). © Copyright QUALSTAR 2014...
Page 57: Figure 46 Error Log Mode
Q24 Tape Library Installation and Operations Manual Figure 46 Error Log mode Selections that can be made are:  Error Log Mode  Trace Level  Trace Filter 3.2.7.10 Configuring event parameters for Email Notification This page allows the user to modify the event notification parameters. Figure 47 Event parameters for Email Notification Changes that can be made are:  Notification Level: Critical / Warning / Configuration events / none  To Email Address: max 40 characters  SMTP Server Address: IPv4 address or Host name and domain © Copyright QUALSTAR 2014...
Page 58: Figure 48 Factory Defaults
Q24 Tape Library Installation and Operations Manual 3.2.7.11 Restoring factory Defaults This page allows the user to reset the configuration to the factory defaults, and save or restore vital product data. Figure 48 Factory defaults Selections that can be made are: Configuration Reset  <Restore> factory defaults: Selection of this button will restore all factory default settings as outlined in Section 3.4. Please note that OEM library applications may require operational settings which differ from the factory default settings. Please consult your system vendor to verify proper operational settings of the unit after a restore to factory defaults. Save/Restore Configuration  <Save> Configuration to File: The <Save> button will save the current library settings to a file which can later be uploaded back to the library to restore the settings. Library configuration files have a “.dbb” file extension with a file name format structure consisting of the unique 10 character library unit serial number followed by a space, followed by a date time stamp formatted “YYMMDDTTTT” (YY= last two digits of current year, MM = month number, DD = date, TTTT= Hour/minute time stamp (24 hour time format)).  <Restore> Configuration from File: The <Browse> / <Restore> buttons enable the administrator to select a path to a previously generated configuration file. Once the correct file is located the <Restore> button is used to upload the file back to the library. © Copyright QUALSTAR 2014...
Page 59: Operations
Q24 Tape Library Installation and Operations Manual 3.2.8 Operations 3.2.8.1 Move Media within the library This page allows the user to move tape cartridges within the library. Figure 49 Move media Select the source and destination and then click the <Move> button to move a tape cartridge. 3.2.8.2 Determining current media Inventory This page allows the user to rescan the library to determine the current media inventory. Figure 50 Media Inventory Changes will only be applied after the <Rescan> button is selected. © Copyright QUALSTAR 2014...
Page 60: Service
Q24 Tape Library Installation and Operations Manual 3.2.8.3 Releasing and replacing Magazines This page allows the user to release the right or left magazine from the library. Figure 51 Release magazines Select the magazine in the pull down menu and then click the <Release> button. NOTE  To release a magazine manually, see Section 4.4. This manual process should only be used if the magazine cannot be released using the OCP or the RMU. 3.2.9 Service 3.2.9.1 Performing General library Diagnostics This page provides the system administrator with general tests to verify the usability and reliability of the library. Figure 52 Library diagnostics Selections that can be made are:  System Test  Slot To Slot Test Select the number of test cycles (No. Cycles) before starting the test. To cancel the test before it completes, select the <Stop> button. © Copyright QUALSTAR 2014...
Page 61: Figure 53 Drive Diagnostics
Q24 Tape Library Installation and Operations Manual 3.2.9.2 Performing Drive Diagnostics This page provides the system administrator with general tests to verify the usability and reliability of the drive(s). Figure 53 Drive diagnostics Selections that can be made are:  Advance Diagnostic: Select Drive# and Select the Drive Test to be performed  Drive Support Ticket: Select Drive# and choose last/current unload  Save Drive Dump: Select Drive (once defined) 3.2.9.3 Determining and updating firmware This page displays the current versions of the library firmware and drive(s) firmware. New firmware can be uploaded to the library or a drive by using this page. After a firmware update, the system restarts automatically. Figure 54 Firmware updates © Copyright QUALSTAR 2014...
Page 62: Figure 55 Reboot The Library
Q24 Tape Library Installation and Operations Manual 3.2.9.4 Reboot of the library NOTE Ensure that the library is idle before attempting to perform any remote operations that will take it offline.  Some options of the RMU take the library offline. This inactive mode can interfere with host‐based application software, causing data loss. This page is used to perform a library reboot. During a reboot, the RMU’s connection to the library may be lost, depending on the timing of the reboot. This is because the RMU web page refreshes itself at intervals defined by a default time delay. If the reboot completes successfully during this delay, the connection will remain intact. If not, the user will have to restart the RMU login. Figure 55 Reboot the library 3.2.9.5 Viewing Library Logs This page allows the user to view the library logs. Figure 56 Library logs The user can specify the following information:  Log Type: o Error Trace o Informational Trace o Warning Trace o Configuration Change Trace o Standard Trace © Copyright QUALSTAR 2014...
Page 63: Figure 57 Clean A Tape Drive
Q24 Tape Library Installation and Operations Manual  Start Entry  Number Of Entries Per Page Changes will only be applied after the <Update> or <Clear Log> button is selected. <Dump log> creates the log and <Save Service Dump> allows the direct viewing or saving of the file. 3.2.9.6 Cleaning tape drive(s) This page allows the user to initiate the tape drive cleaning process, if required. Figure 57 Clean a tape drive Select the magazine slot number containing the cleaning cartridge and the tape drive to be cleaned in the appropriate pull down menu and then click the <Clean> button. © Copyright QUALSTAR 2014...
Page 64: Figure 58 Cartridge Memory
Q24 Tape Library Installation and Operations Manual 3.2.9.7 Cartridge Memory Provides details of up to 24 tapes stored in the library. Figure 58 Cartridge Memory © Copyright QUALSTAR 2014...
Page 65: Partitioning The Library
Q24 Tape Library Installation and Operations Manual Partitioning the library The Q24 Tape Library may be addressed either as a single ‘logical library’, or it may be partitioned into 2 logical libraries. In the latter case, two half‐height tape drives must be installed, because each drive is fully dedicated to a single partition. Similarly, each 12‐slot magazine is fully dedicated to a single partition. (Note however, that a single partition may include multiple magazines and multiple drives.) Single partition configuration  Tape drives: one or two half‐height drives (default element addresses = 256 or 256/257)  Magazines: #1 and #2 Dual partition configuration Partition 1  Tape drives: half‐height drive #1 (default element address = 256)  Magazines: Partition 2  Tape drives: half‐height drive #2 (default element address = 256)  Magazines: The mail slot (if configured as MAIL) will be shared between the logical libraries. NOTE  The SCSI element addresses shown above are the default values which are valid in a new library or after a “Reset to Default”. They can be changed by SCSI SMC command. Removed Drives If a drive is physically removed, it is reported to the host application by reference to its SCSI element address. It is reported as ‘not accessible’ until it is inserted again in the drive slot and either:  A “Reset to Default” from any user‐interface occurs, or  The logical library configuration changes (adding/removing of libraries)
Page 66: Default Settings
Q24 Tape Library Installation and Operations Manual Default settings Setting Default for the library Initial admin password adm001 FLX + last 6 characters of MAC address Host name e.g. MAC = 000E11801907, host name = FLX801907 Domain name localdomain.com IPv4 Enabled IPv6 Disabled DHCP Disabled Mail slot configuration Disabled Configure reserved slots Reserved slots = 0 SCSI master drive The lowest physical drive is initially the LUN master drive. OCP contrast setting 10 Library Mode Automatic Auto load Disabled Loop Disabled Drive power <ON/OFF> All drives are powered <ON> Auto clean Disabled SNMP Disabled FC tape drives Automatic speed, auto topology ...
Page 67: Troubleshooting
Q24 Tape Library Installation and Operations Manual 4 Troubleshooting This section provides information for verifying correct installation of your Q24 Tape Library and troubleshooting any issues that might arise with it. Installation problems Problems encountered during the installation of the library are usually caused by cabling issues, application software configuration errors, or an incorrectly configured operating system. If the host application software is not communicating with the library after installation, check the following: 4.1.1 Cabling Check that all cables to the Q24, including power, SAS and/or Fibre Channel, as well as Ethernet and USB (if present) are properly seated in their respective sockets at both ends, and that the Q24 is powered on. If so, and the host is still not communicating successfully with the library, then the cables themselves may need to be checked. If spare cables are available, this can be achieved by replacing one cable at a time and assessing whether the problem is cured as a result. Note that power may be left on while exchanging any of the data cables, as their removal and replacement will not cause damage to the library. 4.1.2 Compatibility Ensure that the library is compatible with the backup application you plan to use. For a list of compatible application software, check with your backup application vendor. 4.1.3 Backup application installation Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the library media changer. 4.1.4 Device driver installation Make sure that the proper device driver, if applicable, is installed for the library. Contact your support representative for more information NOTE  Many backup applications use their own drivers for the library and tape drive. Before installing a driver, make sure it will not be in conflict with the software. © Copyright QUALSTAR 2014...
Page 68: Troubleshooting
Q24 Tape Library Installation and Operations Manual Troubleshooting PROBLEM SOLUTION Poor throughput performance  Try a new tape. A marginal tape can cause performance problems due to bad spots on the tape requiring retries.  Backing up data that compresses poorly or is already compressed will lower performance.  Check the size of the files. Small file size can impact performance.  Confirm that the backup application is utilizing block sizes of at least 32KB, preferably 64KB. Refer to the backup application documentation for details.  Check the network bandwidth from the host computer. If you are backing up data over a network, consider comparing to a local‐only backup.  Make sure the backup server has enough memory to handle the bandwidth of the backup or restore.  Clean the tape drive using: ‐ OCP, see Section 3.1.7 ‐ RMU, see Section 3.2.9.6 Cleaning  Cannot load the cleaning Make sure you are using an Ultrium universal cleaning cartridge.  cartridge Contact your service representative. Errors Displayed on Operator Control Panel ...
Page 69 Q24 Tape Library Installation and Operations Manual PROBLEM SOLUTION Media  Make sure you are using data and cleaning tapes that are Cleaning or data tape incompatible with drive. compatible with the drive and model of your library. The library automatically unloads incompatible tapes, the <Media Attention> LED flashes, and an exclamation mark (!) is displayed in the inventory display for the indicated slot number.  Export the media in order to clear the state.  Make sure that the tape is write enabled (move the write‐protect Cannot write to or read from tape. switch to the enabled position).  Make sure you have the appropriate data tape for your library model.  Make sure you are using an Ultrium tape that has not been degaussed. Do not degauss Ultrium tapes.  Make sure that the tape has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way.  Many backup applications do not read or write to tapes that were created using a different backup application. In this case, perform an erase, format, or label operation on the tape.  Make sure you understand any data protection or overwrite protection schemes that your backup application may be using, which could prevent you from writing to a given tape.  Retry the operation with a different, known good tape. ...
Page 70: Table 6 Troubleshooting
Q24 Tape Library Installation and Operations Manual PROBLEM SOLUTION <Media Attention> LED issues Contamination by loose Avoid contamination by ensuring that the library is installed in a clean, debris. contamination‐free environment. Tapes should be stored vertically in their plastic cases. Clean the tape drive(s) as needed. Non‐acclimated media. A tape should be acclimated for at least 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the library. Tape cartridge is Use only tapes that are compatible with the tape drive type. incompatible. See Section 2.15 Expired cleaning cartridge. Make sure you are using an Ultrium universal cleaning tape. (max. 50 cleans) Bad/defective/contaminated If the <Media Attention> LED is cleared and the tape drive is clean, but media. the LED immediately re‐displays each time a particular tape is loaded, that tape should be suspected of being defective.  Export the tape and load a known good tape. In some cases, a tape can be worn out, have a defective tape memory, or have been formatted as a Firmware Upgrade Cartridge.  Any tape that is suspected of being defective or contaminated should NOT be reused in any drive. Tape cartridge movement  Power cycle the library, allow it to complete initialization, which in Tape cartridge stuck in tape drive. rare cases can take as long as 10 minutes, and then retry unloading ...
Page 71: Removing Tape Cartridges From The Library
Q24 Tape Library Installation and Operations Manual Removing tape cartridges from the library WARNING Tape cartridges stuck in the Q24 Tape Library – Risk of damaging devices  When the library is moved, any tape cartridge can become dislodged from the magazines and can damage other tape cartridges left in the library and the library media handler.  To avoid damage, remove all tape cartridges before moving the library. To remove a stuck tape cartridge, follow these steps: 1. Unlock the magazine using the:  OCP, see Section 3.1.7 RMU, see Section 3.2.8.3  Emergency release, if you are not able to unlock the magazine with the OCP or RMU, see Section 4.4 2. Pull the mail slot or magazine out to access the tape cartridge. 3. To remove the tape cartridge:  Use the finger holes to push the tape out of the slot.  If required insert a new tape cartridge.  Repeat this process until all stuck tape cartridges are removed. Figure 59 Removing a stuck tape 4. Push the mail slot or magazine back into the library. © Copyright QUALSTAR 2014...
Page 72: Emergency Release
Q24 Tape Library Installation and Operations Manual Emergency release If you cannot remove the magazines via the OCP or RMU, do the following: 1. Press the power button on the front bezel to power down the library. 2. Unplug the power cord from the library. 3. From the rear panel of the library, find the access holes for the right and left magazines. 1 ‐ Access hole for the right magazine 2 ‐ Access hole for the left magazine Figure 60 Rear panel (access holes) 4. Push the end of a small metal pin or straightened paper clip into the magazine access hole at the back of the device. While holding the pin or clip, have a second person attempt to pull the magazine out of the front of the unit. Figure 61 Front panel (magazine removal) 5. If necessary, repeat the steps 3 and 4 for the other magazine. 6. If you are unable to remove any tape cartridges or to release the magazines by any of the foregoing methods, contact your service person. © Copyright QUALSTAR 2014...
Page 73: Upgrade The Library Firmware
Q24 Tape Library Installation and Operations Manual Upgrade the library firmware It is advisable to keep the library firmware updated to the latest version. To update the library firmware, navigate with the RMU or OCP to the appropriate screen: RMU screen: > Service > Firmware > Upgrade Library Firmware > Upload OCP screen: > Main Menu > Service > Service Library > Library FW Upgrade by USB The library firmware must be loaded on a USB stick. Insert the USB stick into the port on the rear panel of the library. The firmware file name will be displayed and can be selected for updating. After updating the library firmware, the library system restarts automatically. General diagnostic 4.6.1 System test The System Test is a general test to verify the usability and reliability of the library. Its duration depends on the test cycles defined. To run the system test, navigate with the RMU or OCP to the appropriate screen: RMU screen: > Service > General Diagnostic > System Test OCP screen: > Main Menu > Service > Service Library > Run Tests > System Test 4.6.2 Slot‐to‐Slot test The Slot‐to‐Slot test shuffles the tapes between the slots to exercise the media changer. At the end of the test the tapes are not returned to their original slots. To run the Slot‐to‐Slot test, navigate with the RMU or OCP to the appropriate screen: RMU screen: > Service > General Diagnostic > Slot to Slot OCP screen: > Main Menu > Service > Service Library > Run Tests > Slot to Slot Test 4.6.3 Library verify test NOTE  The library will remove any tape from the tape drive(s) and go offline when running this test. Verify that any applications using the library have completed before starting the test. The Library verify test is a diagnostic routine called Library Health Check (LHC). It includes:  Functional testing of all library and drive hardware with the exception of external interfaces.  Verification of a newly installed machine.  Verification of repair actions. © Copyright QUALSTAR 2014...
Page 74: Error Codes
Q24 Tape Library Installation and Operations Manual To run Library verify test, navigate with OCP to the appropriate screen: OCP screen: > Main Menu > Service > Service Library > Library Verify Operations during the Library Health Check (LHC): 1. The test requires user interaction and can only be run from the OCP. The administrator password is required. 2. The library performs a self‐test, verifying that it can communicate with the tape drives. 3. The library returns any tapes from the tape drives to their home slots. If the home slot for a tape is unknown, the library will move the tape to the mail slot and prompt the user to remove it. 4. The library then prompts the user to enter the number of cycles to run the test. The maximum is 10 cycles. 5. The library opens the mail slot and prompts the user to insert a scratch tape. 6. The user inserts a scratch tape into the mail slot. If the mail slot is disabled or the user closes the mail slot without inserting a tape into it, the library will perform a shortened version of the test, skipping step 7. 7. The library loads the scratch tape into the first tape drive, then unloads it and returns it to the mail slot. If the user selected to test both the tape drives (if present), the library will load the scratch tape into each tape drive before returning it to the mail slot. 8. The next test expects to find a tape in each of the top row corner slots of the two magazines. The library moves each tape to the tape drive load point and then returns it to its slot. If none of the top‐row corner slot positions contains a tape, the test stops and the library displays an error message. 9. If additional cycles remain to be run, the test will return to step 7 if there is a tape in the mail slot or step 8 if not. 10. At the conclusion of the test, the library pops open the mail slot and waits for the user to remove the scratch tape. 11. The library displays the test completion status, including any recoveries or errors that may have occurred.
Page 75: Error Message Format
Q24 Tape Library Installation and Operations Manual 4.7.2 Error Message format The error message format is a fixed 4-byte length with the following content:  Error type  Error code  Sub error code  Internal code (active command code) 4.7.3 OCP error reporting In case of an error or a warning, a popup message appears on the OCP. The information is shown in 3 different message displays, as shown in the following example: 1.
Page 76: Main Error Codes
Q24 Tape Library Installation and Operations Manual 4.7.5 Main error codes Error Description User Action Critical Component Status Code 80 Barcode Reader Error, Retry operation; after Media changer probably defective. cannot initialize BCR several occurrences Flexi cable to BCR not properly contact technical support connected. Flexi cable to BCR damaged. Barcode engine defect. 81 Barcode Reader Error, Retry operation; after Media changer probably defective. no response from BCR several occurrences Flexi cable to BCR not properly contact technical support connected. Flexi cable to BCR damaged. Barcode engine defect. 82 EEPROM Error, no Retry operation; after Media changer probably defective. response from EEPROM several occurrences Media changer controller not working (located on media contact technical support (hardware problem, EEPROM defect). ...
Page 77 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code 89 Gripper blocked Run ‘Library Verify Test’, Media changer probably defective. after several occurrences Gripper motor not connected or defect. contact technical support Gripper motor voltage to low. Media changer controller or distribution boards defect. Check gripper mechanism according stiffness in movement. 8A Slider blocked Run ‘Library Verify Test’, Media changer probably defective. after several occurrences Slider Motor not connected or defect. contact technical support Slider motor voltage to low. Media changer controller or distribution boards defect. Check slider mechanism according stiffness in movement. 8B Elevator blocked Run ‘Library Verify Test’, Media changer probably defective. after several occurrences Elevator motor not connected or defect. contact technical support Elevator motor voltage to low. Media changer controller or distribution ...
Page 78 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code 8F Cannot find slider block Run ‘Library Verify Test’, Media changer probably defective. within the expected after several occurrences Elevator distribution board defect. range contact technical support Cabling incorrect. Check slider gears. 90 Cannot find elevator Run ‘Library Verify Test’, Media changer probably defective. block within the after several occurrences Elevator distribution board defect. expected range contact technical support Cabling incorrect. Check elevator gears. 91 Cannot find rotation Run ‘Library Verify Test’, Media changer probably defective. block within the after several occurrences Cabling incorrect. expected range contact technical support Check rotation gears. 92 ...
Page 79 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code 99 Sled home sensor not Run ‘Library Verify Test’, Media changer probably defective. found after several occurrences Media changer controller defect. contact technical support Slider home sensor defect (mechanics, electronics). Cabling incorrect. 9A Rotation home sensor Run ‘Library Verify Test’, Media changer probably defective. not found after several occurrences Media changer controller defect. contact technical support Rotation home sensor defect (mechanics, electronics). Cabling incorrect. 9B Sled position sensor Run ‘Library Verify Test’, Media changer probably defective. (prism sensor) not after several occurrences Media changer controller defect. found, contact technical support Sled home sensor defect (mechanics, electronics). ...
Page 80 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code A0 Sled range out of Run ‘Library Verify Test’, Media changer probably defective. specification after several occurrences Sled motor not connected or defect. contact technical support Media changer controller or distribution boards defect. Check sled mechanism according stiffness in movement. A1 Open Mail Slot Retry operation, after Mail Slot release mechanism defect (Import/Export several occurrences Element) failed contact technical support A3 Sled motor #2 blocked Run ‘Library Verify Test’, Media changer probably defective. after several occurrences Sled motor #2 not connected or defect. (Note: only relevant for contact technical support Sled motor #2 voltage too low. 8U) Sled home sensor #2 defect. Sled sensor #2 connecting cable ...
Page 81 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code B0 Media changer Reset the unit and retry Media changer probably defective. controller response operation. After several No communication from library controller timeout. A command occurrences contact to media changer controller. did not complete in the technical support Media changer hardware not working required amount of (cables, distribution boards, media time. changer controller). Download media changer firmware fails. B1 NAK received from Reset the unit and retry Media changer probably defective. media changer operation. After several Communication from library controller to controller occurrences contact media changer controller disturbed. technical support Media changer hardware not working (cables, distribution boards, media changer controller). Download media changer firmware fails. ...
Page 82 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code C0 Network initialization Check network cable and Library controller probably defective. failed network configuration. If Probably a hardware problem, check the error recurs, contact library controller technical support C1 Telnet Interface Check network cable and Library controller probably defective. initialization failed network configuration. If Probably a hardware problem, check the error recurs, contact library controller technical support C2 Web server Check network cable and Library controller probably defective. initialization failed network configuration. If Probably a hardware problem, check the error recurs, contact library controller technical support C6 Ping command did not Check network cable and ...
Page 83 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code D4 UART Error. Retry operation; after Check library and media changer Frame overrun or Parity several occurrences controller Error on serial contact technical support Interface. D5 Display Error Retry operation; after Check library controller and OCP Communication to several occurrences display failed contact technical support D6 Memory Error, Stack Retry operation; after Library controller probably defective. and heap overflow. several occurrences contact technical support D7 Fatal system error Retry operation; after Library controller probably defective. several occurrences Probably a hardware problem, check contact technical support library controller ...
Page 84 Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code E2 Unsupported hardware Library Extender was (Library Extender) installed without detected – Library upgrading the library firmware upgrade firmware. Upgrade required library code to revision which supports this feature EB Power supply health Contact technical support Power supply probably defective. check failed due to a power supply failure. Please contact service. F0 Drive Over temperature Check ambient Drive probably defective. Condition temperature conditions The sub code indicates and check all fans, after which drive is affected several occurrences Example: contact technical support Sub code 01: drive #1 ...
Page 85: Table 7 Error Codes
Q24 Tape Library Installation and Operations Manual Error Description User Action Critical Component Status Code F4 Drive Load Timeout Retry operation; if not Drive probably defective. Drive has run in a successful contact Drive leader bent. timeout while loading a technical support Drive initialize repeatedly. tape Drive defect (no function). The sub code indicates which drive is affected F5 Drive Unload Timeout Retry operation; if not Drive probably defective. Drive has run in a successful contact Drive leader bent. timeout while technical support Drive initialize repeatedly. unloading a tape Drive defect (no function). The sub code indicates which drive is affected F8 Invalid drive command Retry operation; if not Drive probably defective. successful contact ...
Page 86: Sub Error Codes Related To The Media Changer
Q24 Tape Library Installation and Operations Manual 4.7.6 Sub error codes related to the media changer Mechanical initialization failure Connection to slave media changer failed Error motor initialization Error during gripper close Error slider home positioning Error elevator home movement Error during sled movement to rotation position Error during rotation initialization, get range failed Error elevator initialization Error during rotation to far position Error first sled initialization, move to sensor failed Error during sled movement to rotation position Error during rotation to drive position Error slider initialization, get range failed Error during slider forward movement Error gripper initialization, get range failed Error during slider home movement Error during rotation to FAR position Error sled initialization, move to sensor failed Error during sled move – check shipping lock Error Inventory scan Error during gripper close Error slider home movement Error during move gripper to scan pos Error reading barcode label Error during move sled to scan position Error during move elevator to scan position Error during sled preposition movement Error during closing gripper Error slider preposition movement Error during opening gripper Error during sled movement up to sensor Error slider preposition backwards movement Error slot preposition Error during sled movement in <FLMoveRotation> function Command sending to media changer failed Error during elevator movement in <FLMoveRotation> function...
Page 87 Q24 Tape Library Installation and Operations Manual Error during second slider movement Error during second gripper movement, get range failed Error during third slider movement, move home failed Error during set hold current to avoid torsion Preposition to drive failed Elevator movement to home sensor failed Sled movement to home sensor failed Error during sled movement to drive position Error during rotation to drive position 55 Error during elevator movement in drive position Error during sled movement to rotation position Error during rotation to end position Move from/to drive failed Error during first slider movement Error during first gripper movement Error during second slider movement Error during second gripper movement, get range failed Error during third slider movement, move home failed Release magazine failed Error during sled movement to rotation position Error during rotation to unlock position Error during move sled to block Opening mail slot failed Error during movement to mail slot open position Error during moving back ‐ sensor was found Movement to home position failed Elevator movement to home position failed Error during sled movement to rotation position Error during rotation to home or far position Sled movement to home sensor position failed Sled movement to transport position failed Error during rotation movement to rotation min position Movement to mail slot failed Sled movement to sensor failed Sled movement to rotation position failed Elevator movement to home position failed Error during rotation to far position...
Page 88: Sub Error Codes Related To The Library
Q24 Tape Library Installation and Operations Manual 4.7.7 Sub error codes related to the library Tape drive wake up failed Error accessing slot status Media changer load not reached tape present sensor No activity after <Load> command Timeout while loading tape No activity after <Load> command Timeout drive unload Tape drive terminated unsuccessfully Tape not ejected at robot unload Slot not free at robot unload Tape not seated in <Load> phase 1 © Copyright QUALSTAR 2014...
Page 89: Servicing
Q24 Tape Library Installation and Operations Manual 5 Servicing This section provides instructions for servicing the Q24 Library. Tools that may be needed  Flat‐blade screwdrivers (large and small)  #2 and #3 Phillips screwdriver  Ground strap Electrostatic discharge CAUTION Static sensitive ‐ Risk of damage to devices  A discharge of static electricity can damage static‐sensitive devices or micro circuitry.  Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static‐sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions:  Transport products in static‐safe containers such as conductive tubes, bags, or boxes.  Keep electrostatic‐sensitive parts in their containers until they arrive at static‐free workstations.  Cover the library with approved static‐dissipating material. ...
Page 90: Removing A Tape Drive
Q24 Tape Library Installation and Operations Manual Removing a tape drive NOTE  A tape drive is hot pluggable. It is not mandatory to power down the library to replace a drive. Adhere strictly to the following steps to remove a tape drive: 1. Unload the tape cartridge from the tape drive (if present) using: OCP, see Section 3.1.7 RMU, see Section 3.2.8.1 2. Remove all affected tape drive cables on the rear panel. 3. Loosen the blue thumbscrews located on the rear of the tape drive with your fingers. 4. Slightly pull out and push down the tab containing the product ID label so it does not interfere with the tape drive as shown below. 5. Pull the tape drive by the handle straight out of the library. Figure 64 Remove a tape drive 6. To store or ship the removed tape drive, repackage it in the original or replacement device packaging materials. Replacing a tape drive Use this procedure to replace the tape drive with another tape drive: 1. Remove the tape drive from the library, as described above. 2. To install the new tape drive, see Section 2.9 © Copyright QUALSTAR 2014...
Page 91: Removing The Library Controller
Q24 Tape Library Installation and Operations Manual Removing the library controller Adhere strictly to the following steps to remove a power supply: 1. Power down the library by pressing the power button on the front panel. 2. Remove the power cord from the rear panel of the library. 3. Remove all cables from the library controller on the rear panel of the library. 4. Loosen the blue thumbscrews located on the library controller with your fingers. 5. Pull the library controller straight out of the library as shown below. Figure 65 Remove the library controller 6. To store or ship the removed library controller, repackage it in the original or replacement device packaging materials. Replacing the library controller Use this procedure to replace the library controller with another library controller: 1. Remove the library controller from the library, as described above. 2. To install the new library controller, see Section 2.10 © Copyright QUALSTAR 2014...
Page 92: Removing The Power Supply
Q24 Tape Library Installation and Operations Manual Removing the power supply Adhere strictly to the following steps to remove a power supply: 1. Power down the library by pressing the power button on the front panel. 2. Remove the power cord on the rear panel of the library. 3. Loosen the blue thumbscrews located on the rear of the power supply with your fingers. 4. Pull the power supply straight out of the library as shown below. Figure 66 Remove the power supply 5. To store or ship the removed power supply, repackage it in the original or replacement device packaging materials. Replacing the power supply Use this procedure to replace the power supply with another power supply: 1. Remove the power supply from the library, as described above. 2. To install the new power supply, see Section 2.11 Servicing a magazine To remove a magazine, adhere to the following steps: 1. Unlock the appropriate magazine, using: OCP, see Section 3.1.7 ‐ RMU, see Section 3.2.8.3 ‐ 2. Emergency release, if you are not able to unlock the magazine with the OCP or RMU, see Section 4.4 3. Pull the released magazine out of the library. 4. Remove all tape cartridges from the magazine. 5. To store or ship the removed magazine, repackage it in the replacement device packaging materials.
Page 93: 5.10 Removing The Base Chassis
Q24 Tape Library Installation and Operations Manual 6. Insert an appropriate magazine into the empty magazine slot of the library. 7. Slide the magazine completely into the library. The magazine will lock into place once it is correctly installed. 5.10 Removing the base chassis WARNING Weight of Q24 Tape Library ‐ Risk of personal injury Before lifting a library:  Observe local health and safety requirements and guidelines for manual material handling.  Remove all tape cartridges to reduce the weight.  Obtain adequate assistance to lift and stabilize the library during installation or removal. 5.10.1 Preparing to remove the base chassis Adhere strictly to the following steps: 1. If the OCP or RMU is working:  Write down the system, drive, and network configuration settings. You will need these settings to re‐configure the library after replacing the base chassis.  Remove all tape cartridges to reduce the weight, see Section 4.3  Remove the magazines from the library, with: OCP, see Section 3.1.7 ‐ RMU, see Section 3.2.8.3 ‐ 2. If the OCP or RMU does not work, remove the magazines manually. See Section 4.4. 3. Power down the library by pressing the power button on the front panel.
Page 94: 5.11 Replacing The Base Chassis
Q24 Tape Library Installation and Operations Manual Figure 67 Re‐installing Shipping Lock 4. To store or ship the removed base chassis, repackage it in its original packaging materials, see Section 6. 5.11 Replacing the base chassis 1. Remove the base chassis from the rack, as described above. 2. To install the new base chassis and its components, see Section 2. © Copyright QUALSTAR 2014...
Page 95: Packaging The Unit For Transportation
Q24 Tape Library Installation and Operations Manual 6 Packaging the unit for transportation WARNING Weight of Q24 Tape Library ‐ Risk of personal injury Before lifting a library:  Observe local health and safety requirements and guidelines for manual material handling.  Obtain adequate assistance to lift and stabilize the library during packaging. NOTE  Before transporting the library, the shipping lock and the yellow label must be replaced into the slot on the top cover of the library from its storage slot on the rear panel. Before packaging the library: 1. Pull out the tab with the product ID label (1) 2. Note the part and serial number (2) Figure 68 Product ID label 3. Package the library as shown in Figure 69. 4. If returning the unit to Qualstar for repair, please call the Technical Support department to request an RMA number (See: Contacting Qualstar) © Copyright QUALSTAR 2014...
Page 96: Figure 69 Packaging The Library
Q24 Tape Library Installation and Operations Manual Figure 69 Packaging the library Step Description 1 Packaging box 2 Bottom shell 3 Library 4 Top shell Table 8 Packaging the library © Copyright QUALSTAR 2014...
Page 97: Technical Specifications
Q24 Tape Library Installation and Operations Manual 7 Technical specifications Hardware specifications Height Product alone: 3.5” / 8.9 cm Packaged: 9.8” / 24.8 cm Width Product alone: 17.6” / 44.8 cm Packaged: 23.5” / 59.8 cm Depth Product alone: 29.1” / 73.9 cm Packaged: 39.1” / 99.3 cm Weight without media 2 HH drive unit: 34 lb / 15.6 kg Weight with media 2 HH drive unit: 46 lb / 21.1 kg Table 9 Hardware specifications Operating environment Operating Temperature 10°C to 35°C Max. temperature rise 10 °C / hour Humidity 15 % RH to 85 % R.H. (non‐condensing) Maximum wet bulb 26 °C Max. humidity rise 10% / hour Altitude operating 0 to 13.000 ft (4200 m) at 25 °C ambient Non‐operating Temperature ‐40 °C to +60 °C Storage and Max. temperature rise 20°C / hour Shipping ...
Page 98: Maximum Storage Capacity And Data Transfer Rate
Q24 Tape Library Installation and Operations Manual Maximum storage capacity and data transfer rate Characteristics Specification Q24 tape library with LTO6 drive(s) Maximum storage capacity Native: 60 TB (24 data cartridges) Compressed: 150 TB (assuming 2.5:1 compression) Maximum data transfer rate Native: 210 MB/sec (756 GB/hour) (single drive) Compressed: 525 MB/sec (1.9 TB/hour) (assuming 2.5:1 compression) Interface 6 GB/sec (SAS) (drive dependent) 8 GB/sec (FC) Table 11 Maximum storage capacity and data transfer rate For additional information, see Section 2.15, Tape cartridges © Copyright QUALSTAR 2014...
Page 99: Agency Certifications
Q24 Tape Library Installation and Operations Manual 8 Agency certifications NOTE  To comply with the following regulations and standards, the library must be properly installed in an office or industrial environment with shielded cables and adequate grounding of the input power source. Recycling and disposal NOTE  Disposal of waste equipment by users in private household in the European Union and Norway. Figure 70 WEEE symbol This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. © Copyright QUALSTAR 2014...
Page 100: Device Standards
Q24 Tape Library Installation and Operations Manual Device standards  ANSI Small Computer System Interface‐2 (SCSI‐2), X3.131 – 1994  ANSI SCSI‐3 Primary Commands, X3.301 ‐ 1997  ANSI Information and Technology, SCSI‐3 Medium Changer Commands (SMC), NCITS.314:1998  ANSI SCSI Parallel Interface‐2 (SIP‐2), X3.302:1998  IEC 60297 Rack Standards European Community CE scheme according to EN/IEC 60950 USA/Canada FCC, ETL according to UL 60950 Germany GS Figure 71 Device standards CE mark The CE mark is a mandatory conformity mark on many products placed on the single market in the European Economic Area (EEA). The CE marking certifies that a product has met EU consumer safety, health or environmental requirements. ETL mark The ETL mark is alternative to the UL and CSA marks in the USA. This mark is issued by Intertek. This mark shows that your product meets all the appropriate safety and performance specifications for your market of sale (generally identical to the standards set by UL and CSA). ...
Page 101: Gs Mark
Q24 Tape Library Installation and Operations Manual GS mark The Geprüfte Sicherheit ("Tested Safety") or GS mark is a voluntary certification mark for technical equipment. It indicates that the equipment meets German and, if available, European safety requirements for such devices. FCC (United States) The computer equipment described in this manual generates and uses radio frequency (RF) energy. If the equipment is not installed and operated in strict accordance with the manufacturer’s instructions, interference to radio and television reception might result. Tested To Comply With FCC Standards Use For Home or Office This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Part 15, Class A, of the FCC Rules, is designed to provide reasonable protection against radio and television interference in a residential installation. Although the equipment has been tested and found to comply with the allowed RF emission limits, as specified in the above‐cited Rules, there is no guarantee that interference will not occur in a particular installation. Interference can be determined by turning the equipment off and on while monitoring radio or television reception. The user may be able to eliminate any interference by implementing one or more of the following measures:  Reorient the affected device and/or its receiving antenna.  Increase the distance between the affected device and the computer equipment.  Plug the computer and its peripherals into a different branch circuit from that used by the affected device.  If necessary, consult an experienced radio/television technician for additional suggestions. Canadian verification This Class A digital apparatus meets all requirements of the Canadian Interference‐Causing Equipment Regulations (ICES‐003, Class A). © Copyright QUALSTAR 2014...
Page 102: Glossary
Q24 Tape Library Installation and Operations Manual 9 Glossary Fibre channel Full‐height HBA Host bus adapter Connects a host system to other network and storage devices Half‐height LED Light Emitting Diode LTO Linear Tape‐Open Magnetic tape data storage technology LUN Logical Unit Number Unique number assigned to each device attached on a SCSI bus. For example, disk and tape drives, media changer, etc. LVD Low‐voltage differential Electrical signaling system that can run at very high speeds over inexpensive twisted‐pair copper cables OCP Operator Control Panel Includes display, buttons and LED’s and enables the user to operate the unit from the front PCB Printed Circuit Board Example: Library controller RMU Remote Management Unit Provides the capability to operate the unit through a web based remote management interface SAN Storage area network Architecture to attach remote computer storage devices SAS Serial Attached SCSI Computer bus, which moves data to and from computer storage...
Page 103: 10 Index
Q24 Tape Library Installation and Operations Manual 10 Index Date/time ............ 47 Agency certifications .......... 90 Factory defaults .......... 49 Canadian verification.......... 92 Library identity, dynamic ....... 37 CE mark .............. 91 Device standards ........... 91 Login .............. 32 ETL mark .............. 91 Operations ............ 31 Reboot library .......... 53 FCC mark ............... 92 Status .............. 35 Recycling and disposal ........... 90 Default settings ............ 57 Packaging .............. 86 Electrostatic discharge .......... 80 Product overview and features ........ 1 Error codes .............. 67 Front panel .............. 2 ...

Qualstar Q24 Installation And Operation Manual

1 Product Overview and Features

2 Installation

3 Operating Procedures

4 Troubleshooting

5 Servicing

6 Packaging the Unit for Transportation

7 Technical Specifications

8 Agency Certifications

9 Glossary

10 Index

Quick Links

Troubleshooting

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Summary of Contents for Qualstar Q24

Table of Contents