Mechanical Issues - Octane Fitness Q47e Operation Manual

Console is in sleep • Machine may be in MOM mode; press and hold the Program (/) keys for three
mode and won't
"wake up"
Console does • Enter User Set-up, by pressing and holding the Level (/) keys for three seconds.
not "beep" when • Press any (/) key until "BEEP" displays in the matrix window.
buttons are pressed • Press Enter until "On" is displayed.
• Press any (/) key until "EXIT" displays in the matrix window, then press Enter.
• If "BEEP" is set to "On" and the issue persists, contact your local dealer for service.
Stride (or Level) • The connection at the base of the moving handlebar could be loose or faulty. Refer to
control button on the
moving handlebar • If the issue persists, contact your local dealer for service.
does not work

Mechanical issues

Handlebars are loose/
wobble side-to-side
Handlebars are loose/
wobble front-to-back
Machine makes rubbing/
scrubbing noise from
roller wheels under
pedals
Pedal feels like it is
thumping
Pedal wobbles and will
not track correctly on
chrome rails
Machine wobbles and is
unstable on the floor
Resistance seems
unusually high
Machine makes ticking/
clunking noise.
If you have any questions or need additional assistance please contact Octane Fitness customer service
at 888.OCTANE4.
seconds to deactivate MOM mode.
the assembly instructions to check the connection.
• The screws securing the moving handlebars to the pivot shaft must be very tight.
Refer to the assembly instructions and remove the handlebar covers and tighten
these screws.
• If the issue persists, contact your local dealer for service.
• Contact your local dealer for service.
• Clean the chrome rails and wheels with a dry cloth or clean paper towel.
• DO nOt use WD-40 or silicone spray on the rails.
• If noise persists, contact your local dealer for service.
• Clean wheels and chrome rails with a dry cloth or clean paper towel.
• If the issue persists, contact your local dealer for service.
• Contact your local dealer for service.
• The adjustable levelers may not be properly set on the machine. There are four
adjustable levelers, located on the bottom of the Octane Fitness elliptical. See
assembly instructions to correctly adjust and lock the levelers.
• If your machine is located on a soft surface such as carpet, you may wish to
stabilize the unit by purchasing a heavy duty floor mat from your local dealer to
place under your machine.
• Machine may be in MOM mode; press and hold the Program (/) keys for three
seconds to deactivate MOM mode.
• If the issue persists, contact your local dealer for service
• Contact your local dealer for service.
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