Grabbing And Holding The Call; Transferring A Call Without Talking To The Caller First - Toshiba Strata CS User Manual

3.
4.
You can also listen to a voice message as it is being left via the phone. See "Call announcing"
on page 4-2.

Grabbing and holding the call

Choose
to speak to the caller soon. This command puts callers on hold without your talking to them first
and plays a special grab-and-hold greeting that you have recorded. (See "To record a
grab-and-hold greeting" in this section.) Callers can wait on hold or leave a voice message. The
Status column in the Call Monitor folder shows their choices.
Strata CS supplies you with an initial grab-and-hold greeting that says,
trying to reach is on another call. To hold for your party, remain on the line. Otherwise, to leave
a message, press 1. To end this call, press 2".
You can rerecord this greeting to say, for example, "This is Angela. I am on another call right
now, but if you hold for a moment I will be right with you." The options that callers hear with
this greeting are contained in a separate prompt that only your Strata CS system administrator
can change.
To grab and hold a call
Select the incoming call and choose
To record a grab-and-hold greeting
1.
2.
3.
4.

Transferring a call without talking to the caller first

You can transfer the call to another extension while it is still ringing. The procedure is the same
as transferring a call normally. See "Transferring a call" on page 11-10.
11-8
Pick up your phone and listen to the message as it is being left. This is a one-way
connection. The caller cannot hear you.
To interrupt the message and take the call, choose
connected to the caller.
when you are momentarily unable to take an incoming call but intend
Actions > Hold
Choose
Tools > Options
Click the ViewPoint \ Call Monitor tab.
Use the audio controls under
to record a grab-and-hold greeting. See "Using the audio controls" on page 8-27.
hold
When you have recorded your grab-and-hold greeting, click
.
Actions > Hold
. The Options dialog box opens.
Play this greeting when an incoming call is placed on
. You are
Actions > Take Call
"The person you are
.
OK