Viewpoint Folders - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

ViewPoint Folders

Use the Navigation pane on the left side of the ViewPoint window
to choose folders. Folders appear in the Favorite Folders list when
you click the Navigation pane icon shown.
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Navigation
pane
Strata CS Quick Reference Guide 04/04
Folder Description
Call Monitor
Place calls and handle incoming calls (transfer calls,
create conference calls, monitor voice mail).
Voice Mail \ Inbox
Hear and manage your voice messages. To call back a
message, right-click it and choose Place Call.
Contacts
Manage an online phone book of your telephone
contacts.
Call Log
View a record of all your phone calls. To return the call,
right-click it and choose Place Call.
Call Monitor \ Extensions
View all TeleVantage extensions, their personal statuses,
and who is on the phone now.
Call Monitor \ Queue Monitor
Call Center agents only. View and manage agents, and
view real-time queue statistics.
Configuration \ Call Rules
Set up custom call handling for individual callers or for
specific dates or times.
Configuration \ Greetings
Record your voice-mail greetings and change the active
greeting.
Configuration \ Personal Statuses
Manage personal statuses that communicate your
location and availability to your coworkers and control
how your incoming calls are handled.
Configuration \ Routing Lists
Set up "follow me" call forwarding (calls ring a series of
numbers to find you), and direct calls to workgroups or
other extensions.
Configuration \ Workgroups
Define groups of users and contacts. You can then send
voice messages to the group, call all group phones,
share your ViewPoint folders with the group, and more.
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