Transferring A Call - Toshiba Strata CS User Manual

Transferring a call

You can transfer a call to another Strata CS extension or an external phone number in one of the
following ways:
Blind transfer. Transfer a call without talking to the recipient.
!
Supervised transfer. Transfer a call after speaking to the recipient first.
!
Note:
You can also transfer a call back to the auto attendant (your company's main menu). Ask
your Strata CS system administrator for the auto attendant's extension or view it in ViewPoint's
Extensions list.
To perform a blind transfer
1.
2.
3.
To perform a supervised transfer
1.
2.
3.
4.
Using direct transfer
Your system administrator can put you into direct transfer mode, which disables all
call-handling commands other than transfer. To transfer a call in direct transfer mode, simply
press
Flash
described in the previous sections.
When in direct transfer mode, you can transfer calls directly to a user's voicemail by pressing *
after the extension. For example, in direct transfer mode
voice mailbox at extension 115.
4-8
Press .
Flash 1
Enter the extension or external phone number to which you want to transfer the call.
If you do not know the extension, press
dialing an external number, include the access code, for example, 9.
Hang up. The call is transferred.
Press .
Flash 1
Enter the extension or external phone number to which you want to transfer the call.
If you do not know the extension, press
dialing an external number, include the access code, for example, 9.
Wait for an answer. If the recipient answers, introduce the call. The caller remains on
hold.
Do one of the following:
To complete the transfer when the recipient agrees to accept the call, hang up
!
or press Flash 2 . The call is transferred to the recipient.
To cancel the transfer, press
!
and reconnected to the caller. Use this command if the recipient declines the call or
does not answer.
and enter the extension or number. Complete blind or supervised transfers as
and select the recipient by name. When
411
and select the recipient by name. When
411
. You are disconnected from the recipient
Flash 1
Flash 115 * transfers the call to the