Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

126 Appendix A Meridian Mail and CallPilot comparison
Setup and call routing comparison
The following table compares the setup and call routing elements for
CallPilot and Meridian Mail.
Comparison issue
Customer
Application Module Link (AML)
connection
Call routing from switch
Channels and ports
Queuing
ACD DN overflow
Meridian 1 voice connectivity
Routing a call to a service
Copyright © 2007, Nortel Networks
.
Meridian Mail
Single customer or multiple
customers (corresponding to
Meridian 1 tenants)
RS-232 serial cable attached to
the backplane
ACD DN
Interface to virtual agents
programmed as SL-1*
telephone sets on the switch
Controlled by an ACD DN
managed by the switch
The switch provides ACD DN
overflow from one ACD queue
to another ACD queue.
ENET card in the Network
module on Meridian 1 (EC or
larger system)
• phantom DNs DCFW to a
Meridian Mail ACD DN
•
dummy ACD queues
NCFW to a Meridian Mail
ACD DN

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
CallPilot
Single customer only
ELAN subnet
CDN
Interface to multimedia agents
programmed as 2008 Digital
(Aries) telephone sets on the
switch
Controlled by a CDN managed
by CallPilot
The switch does not permit
the ACD DN to overflow to a
CDN. Therefore, the ACD DN
overflow is not possible with
CallPilot, which uses a CDN
model for call management
and control. If ACD DN
overflow is desired, then use
either Symposium Express or
Contact Center integrated with
CallPilot as a viable alternative
that provides enhanced call
routing capabilities.
•
201i server: DS0 channels
on the IPE shelf backplane
• tower or rackmount
servers: DS0 channels
on an MGate card
connected to an MPB16-4
(NTRH20BA) card
• phantom DNs DCFW to a
CallPilot CDN
•
dummy ACD queues
NCFW to a CallPilot CDN