Migrating Contact Center Data; Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

14

Migrating Contact Center data

General
Perform the tasks associated to the migration of Contact Center data as
indicated in the following outline.
Step
1
2
Copyright © 2007, Nortel Networks
.
Tip: If errors occur during the migration process, repeat all or part
of the migration. For example, if an "end of tape" error occurs for
a tape containing a volume of voice, you must run the migration
for that data set. In such a case, repeat the collection of Meridian
Mail data. Divide the volume users into two sets (by department or
COS), and use multiple tapes.
Type quit at the CI> prompt and then press Enter.
Result: A migration transaction log file is created and saved in the
\nortel\MPCX\Migration folder.
If you close the MS-DOS window without typing quit, the migration
transaction log is not created.
Task
Migrate the voice segments.
Create the CallPilot applications for GIVE IVR voice services.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
Migrating Contact Center data 65
ATTENTION
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