Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

112 Chapter 7 Troubleshooting
8
To Perform a third-level manual recovery procedure
Perform the appropriate procedure if the second-level manual recovery
procedure executes, but the precheck function still finds inconsistencies
when the migration utility is rerun.
The procedures provided in this section assume that the Application Builder
Data Integrity Check and Deletion Tool dialog box is open on the screen.
Inconsistent application is still linked in SDN
Step
1
2
3
4
5
6
Copyright © 2007, Nortel Networks
.
Repeat the procedure
(page 61) or "To migrate Symposium Call Center Server voice
segments and voice prompts to CallPilot" (page
Note: If the precheck application continues to find
inconsistencies, refer the trouble to Nortel Technical Support.
Action
Highlight the inconsistent application and then click the Delete
Selected button.
Result: The following message appears:
Application <nnnn> needs to be decoupled from the SDN
in CallPilot Manager before this tool can delete it.
Log in to CallPilot Manager.
Result: The CallPilot Manager home page appears.
Click System > Service Directory Number.
Result: The Service Directory Number - List window appears.
Scroll down in the Service DN column, and click the Service DN
number associated with the inconsistent application name as
identified in Step 1.
Result: The SDN Details window appears.
Decouple the associated SDN by selecting any other application
name, except the name associated with the inconsistent application
ID.
Return to the Application Builder Data Integrity Check and Deletion
Tool, and delete the inconsistent application as indicated in
perform a second-level manual recovery procedure" (page

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
"To migrate Meridian Mail data to CallPilot"
—End—
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