Comparing Call Routing; Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

136 Appendix A Meridian Mail and CallPilot comparison
Meridian Mail
On Meridian 1
Enter the ACD DNs and
agent TNs into the Channel
Allocation Table.
Add each ACD queue DN
that is configured on the
switch to the VSDN table.

Comparing call routing

Introduction
This section describes the differences between call routing in Meridian Mail
and CallPilot.
Call routing overview
In Meridian Mail, the switch handles call routing. The switch accepts the
incoming call and places it in an ACD queue to await the first available ACD
virtual agent (the first free Meridian Mail port).
CallPilot uses a CDN to handle call routing. When a caller dials a number to
access a service, the switch accepts the incoming call and routes the call
to the CallPilot CDN. CallPilot queues the call and directs the call to the
first available free channel.
See the following examples:
Examples
Call flow diagram
Copyright © 2007, Nortel Networks
.
CallPilot
On Meridian 1
Enter the CDNs and agent
TNs that are configured
on the switch in the
Configuration Wizard.
Add the CDNs and
phantom DNs that are
configured on the switch
to the Service Directory
Number table.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
CallPilot reference
Refer to the following topics in the
Configuration Wizard online Help:
• Entering Meridian 1 or
Communications Server 1000
switch and channel information
• Entering CDN information
CallPilot Manager online Help
• Configuring CallPilot services
CallPilot Administrator's Guide
CallPilot
page "Sample call
flow in CallPilot"
(page 137)
Meridian Mail
page "Sample call flow
in Meridian Mail" (page
139)