Nortel Callpilot; Meridian Mail To Callpilot Migration Utility Guide; Nn44200-502 01.02 Standard - Nortel Meridian Mail Utility Manual

138 Appendix A Meridian Mail and CallPilot comparison
•
What happens when a caller dials a CallPilot service
Refer to the CallPilot setup diagram on page
1. A caller dials 6090 to access a menu service. This phantom DN
2. Another caller dials 6095 to access the Fax Call Answering service.
3. CallPilot looks up the DNs in the SDN table to determine which service
4. Call 1 (to the menu service that contains only voice functions) is routed
5. Call 2 (to the Fax Call Answering service) is routed to an ACD agent that
Copyright © 2007, Nortel Networks
.
6095 is the DN for Fax Call Answering
forwards the call to CDN 6030, because the menu contains no fax or
speech recognition capability.
The call is forwarded to CDN 6050.
is requested, the media type required, and the channel allocations for
each service.
to an ACD agent that is available to handle voice.
is available to handle fax services.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007
"CallPilot setup" (page 137).