Using Default Login - Nortel IP Phone 2004 User Manual

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Using Default Login

If you normally use the same telephone, use the

just one time at the beginning of a shift. The

previous shift's login to place you in the same ACD queues and with the

same Supervisor.

Agent and supervisor features

3. Choose one of the following:

— Press the

ACD queue.

Default Login

1. Lift the handset.

2. Press the

InCalls

3. When "Enter Agent ID" appears on the

screen, use the dialpad to enter your ID.

4. Choose one of the following:

— If your queue requires a Supervisor

ID, press the

— If your queue does not require a

Supervisor ID, press the

times.

InCalls

key.

NotReady

key to enter the

Default Login

uses your

key.

key three times.

key two

to log in

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