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Nortel 2004 User Manual

Nortel 2004 User Manual

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Nortel Communication Server 1000
IP Phone 2004
User Guide

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Summary of Contents for Nortel 2004

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2004 User Guide...

  • Page 3: Revision History

    Firmware Upgrade for IP Phones. September 2004 Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. October 2003 Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the IP Phone 2004 ......11 Basic features ........12 Telephone controls .
  • Page 6 Contents Configure call log options ......43 Configure the Callers List log ..... . 44 Configure New Call indication .
  • Page 7 Contents Use Attendant Recall ....... 72 Use Call Park ........72 Record a Calling Party Number .
  • Page 8 Contents Charge a call or charge a forced call ....96 Use Enhanced Override ......100 Use Forced Camp-on feature .
  • Page 9 Contents External Server Applications ..... . . 134 Flexible Feature Codes (FFCs) ..... 135 Accessories .
  • Page 10 Contents...

  • Page 11: About The Ip Phone 2004

    About the IP Phone 2004 About the IP Phone 2004 The IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 12: Basic Features

    Shift • four soft keys (self-labeled) providing access to a maximum of 10 features Note: Your IP Phone 2004 may not be configured to support soft key functionality. Consult your system administrator. • multi-field LCD display screen •...

  • Page 13: Telephone Controls

    About the IP Phone 2004 Figure 2: IP Phone 2004 Telephone controls Note: Your IP Phone 2004 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services). Use the Volume control...
  • Page 14 About the IP Phone 2004 Use the Primary Directory Number (DN) to access a single line and activate on-hook dialing. Programmable line (DN)/feature keys extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the feature or line is active.
  • Page 15 About the IP Phone 2004 Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Call Timer —...
  • Page 16 Press the Outbox/Shift key to toggle between two feature key pages and to (Shift) access an additional six lines/features and an additional 24 lines on the Nortel Networks IP Phone KEM. Press the Directory key to access directory services. (Directory)
  • Page 17 About the IP Phone 2004 Press the Mute key to listen to the receiving party without transmitting. Press the Mute (Mute) key again to return to two-way conversation. Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.

  • Page 18: Telephone Display

    Copy key is a fixed key that is reserved for future development. Telephone display The IP Phone 2004 has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, feature prompt strings, user- entered digits, date and time information, and telephone information.

  • Page 19: Call Features And Flexible Feature Codes

    About the IP Phone 2004 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. The Call features and FFCs must be assigned to your telephone and supported by system software.
  • Page 20 Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2004, or have forgotten your SPCW, please contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection On/Off: 1.
  • Page 21 About the IP Phone 2004 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection —...

  • Page 22: Enter And Edit Text

    Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2004 using the following methods: • Enter and edit text using the telephone dialpad • Edit text using the soft keys Enter text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List and Callers List.
  • Page 23 Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 1 describes the soft key editing functions on the IP Phone 2004. Table 1: Editing soft key description Soft key Description Cancel Action is cancelled.

  • Page 24: Connect The Ip Phone 2004 Components

    Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 25 Connect the IP Phone 2004 components 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. Figure 4 shows connections on the IP Phone 2004. Figure 4: IP Phone connections...

  • Page 26: Configure Options On The Ip Phone 2004

    Station Control Password. • Virtual Office Login Test Local Mode (for branch office) menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. (For more information, page 115). Note: The Password...

  • Page 27: Use The Telephone Option Menu

    Configure options on the IP Phone 2004 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option. 3. Press the Select soft key.

  • Page 28: Adjust Volume

    Configure options on the IP Phone 2004 Adjust volume To adjust the volume, press the Services key and select Volume adjustment… from the Telephone Option menu. Choose one of the following: • Ringer • Handset • Handsfree • Buzzer To adjust Ringer volume: 1.
  • Page 29 Configure options on the IP Phone 2004 4. Choose one of the following: — Press the Select soft key to save the changes and return to the Telephone Option menu. — Press the Cancel soft key to keep existing configurations.
  • Page 30 Configure options on the IP Phone 2004 To adjust the Handsfree listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen. 2. Press the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...
  • Page 31 Configure options on the IP Phone 2004 To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and highlight Headset listen. 2. Press the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...
  • Page 32 Configure options on the IP Phone 2004 To adjust the Buzzer volume: 1. Press the Up/Down navigation keys to scroll and highlight Buzzer. 2. Press the Select soft key. 3. To increase or decrease the volume, choose one of the following: —...

  • Page 33: Adjust Display Screen Contrast

    Contrast adjustment from the Telephone Option menu. Note: If you have a Nortel Networks IP Phone KEM attached to your telephone, adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM.

  • Page 34: Select A Language

    Configure options on the IP Phone 2004 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the...

  • Page 35: Select Date/Time Format

    Configure options on the IP Phone 2004 Select Date/Time format Several Date/Time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date/time format, press the Services key and choose Date/Time… from the Telephone Option menu.

  • Page 36: Display Diagnostics

    Configure options on the IP Phone 2004 Display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights.To access display diagnostics, press the Services and select Display Diagnostics from the Telephone Option menu. To select Display diagnostics: 1.

  • Page 37: Choose Local Dialpad Tone

    Configure options on the IP Phone 2004 Choose Local DialPad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the...

  • Page 38: Choose Ring Type

    Configure options on the IP Phone 2004 Choose Ring type The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To select a Ring type: 1.

  • Page 39: Enable Call Timer

    Configure options on the IP Phone 2004 Enable call timer The call timer measures how long you are on each call. To enable call timer, press the Services key and select Call Timer from the Telephone Option menu. To enable Call Timer: 1.

  • Page 40: Enable Onhook Default Path

    Configure options on the IP Phone 2004 Enable OnHook Default Path The Onhook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, press the...

  • Page 41: Change Feature Key Labels

    Configure options on the IP Phone 2004 Change feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the...
  • Page 42 Configure options on the IP Phone 2004 Restore the default labels: To restore feature key labels, press the Services key and select Change feature key labels from the Telephone Option menu. 1. Press the Select soft key. 2. Use the...

  • Page 43: View Telephone Information

    Configure options on the IP Phone 2004 View telephone information The telephone information option displays the following telephone- specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view telephone information, press the...

  • Page 44: Configure The Callers List Log

    Configure options on the IP Phone 2004 Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is “Log all calls”. To log only unanswered calls, press the...

  • Page 45: Configure New Call Indication

    Configure options on the IP Phone 2004 Configure New Call indication You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received. The default configuration is “On”. To configure new call indication, press the...

  • Page 46: Configure Preferred Name Match

    Configure Preferred Name Match You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory. The default configuration is “Off”. To configure Preferred Name Match, press the...

  • Page 47: Configure Area Code Set-Up

    Configure options on the IP Phone 2004 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configure Area Code set-up The Area Code set-up menu enables a user to save up to 3 area codes.
  • Page 48 Configure options on the IP Phone 2004 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the Select soft key to save the configuration.
  • Page 49 Configure options on the IP Phone 2004 4. Press the Select soft key. 5. Use the dialpad to edit the number. 6. Choose one of the following: — Press the Select soft key to save the configuration. — Press the...

  • Page 50: Configure Name Display Format

    Configure options on the IP Phone 2004 Configure Name Display format You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats: • first name/last name • last name/first name To configure name display format, press the...

  • Page 51: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2004. Use Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...

  • Page 52: Use Handsfree Dialing

    Make a call 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key.
  • Page 53 Make a call To discontinue a handsfree call: Press the Goodbye key. (Goodbye) To mute a handsfree call: 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from handsfree to Handset mode: Lift the handset.

  • Page 54: Use The Directory Applications

    To switch from handsfree to headset: 3. Press the headset key. Use the Directory applications You can make calls using various Directory applications available on your IP Phone 2004. The applications include: • Corporate Directory • Personal Directory • Callers List •...

  • Page 55: Make A Call Using Corporate Directory

    Make a call Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use Corporate Directory, press the Directory key and select...

  • Page 56: Make A Call Using Personal Directory

    Make a call To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. 2. Choose one of the following: — Press the Dial soft key to dial the resulting number.

  • Page 57: Make A Call Using The Callers List

    Make a call Make a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...

  • Page 58: Make A Call Using Redial List

    Make a call Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory and select Redial List. For information on how to configure and use Redial list, refer to “Redial List”...

  • Page 59: Use Predial

    Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed. 2. Press a line key to dial the number. 3.

  • Page 60: Use Autodial

    Make a call 3. Press a line key to dial the number. Use AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key.
  • Page 61 Make a call To display an AutoDial number: 1. Press the Display key. 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number...

  • Page 62: Activate Ring Again

    Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 63: Redial The Last Number Called

    Make a call To deactivate Ring Again before notification: Choose one of the following: • Press the RingAgain soft key a second time. • Press the RingAgain Deactivate FFC. Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number.
  • Page 64 Make a call To store a Speed Call number: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. —...

  • Page 65: Make A System Speed Call

    Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: —...

  • Page 66: Make An Intercom Call

    Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: 1. Lift the handset. 2. Press the Intercom key.

  • Page 67: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following: •...

  • Page 68: While On An Active Call

    While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

  • Page 69: Transfer A Call

    While on an active call Transfer a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds.

  • Page 70: Use Timed Reminder Recall

    While on an active call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.
  • Page 71 While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. —...

  • Page 72: Use Attendant Recall

    While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Press the Attendant Recall key and stay on the line until the attendant answers.
  • Page 73 While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park soft key. 2. Dial the DN where you want to park the call. 3. Press the Park soft key.
  • Page 74 While on an active call 4. Choose one of the following. — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset. 2. Press the Park soft key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the...

  • Page 75: Record A Calling Party Number

    While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1.

  • Page 76: Trace A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system.

  • Page 77: Incoming Calls

    Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback...
  • Page 78 Incoming calls 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Choose one of the following: —...

  • Page 79: Use Call Waiting

    Incoming calls 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
  • Page 80 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 81: While Away From Your Desk

    While away from your desk While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwarded.
  • Page 82 While away from your desk To quit Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate To reinstate Call Forward to the same number: Press the Forward soft key twice.

  • Page 83: Use Internal Call Forward

    While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward internal calls: 1.

  • Page 84: Use Remote Call Forward

    While away from your desk To reinstate Call Forward to the same number: Press the Internal Call Forward key twice. Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: 1.
  • Page 85 While away from your desk 6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the key. To deactivate Remote Call Forward: 1. Lift the handset. 2.

  • Page 86: Secure Your Telephone

    While away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 19. To lock your telephone: 1.
  • Page 87 While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key.

  • Page 88: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself.
  • Page 89 Talk with more than one person To set up a conference call: 1. While on a call, press the Conference soft key to place the party on hold. You receive dial tone. 2. Dial the number of the person you want to add to the conference call.

  • Page 90: Use The Conferee Selectable Display And Disconnect Feature

    Talk with more than one person Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator.

  • Page 91: Use Group Call

    Talk with more than one person 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. —...
  • Page 92 Talk with more than one person — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold.

  • Page 93: Work Without Interruption

    Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...

  • Page 94: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

  • Page 95: Use The Buzz Signal

    Additional call features Use the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press the Buzz...

  • Page 96: Use Centrex/Exchange Line Switchhook Flash

    Additional call features 4. Press the Goodbye (Goodbye) Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1.
  • Page 97 Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Choose one of the following — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
  • Page 98 Additional call features 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is placed on hold.
  • Page 99 Additional call features 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: 1.

  • Page 100: Use Enhanced Override

    Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 101: Use Forced Camp-On Feature

    Additional call features 3. To terminate the call, press the Goodbye key. (Goodbye) Use Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You are receiving a busy signal after dialing a telephone number.

  • Page 102: Override A Busy Signal

    Additional call features Answering a call camped-on to your extension: When your telephone rings, lift the handset. Note: You can program your telephone for either Camp-on or Call Waiting, but not both. Override a busy signal Use the Override feature to override a busy signal and interrupt another call.

  • Page 103: Use Privacy Release

    Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call. A person joins the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).
  • Page 104 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, (Goodbye) press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party.

  • Page 105: Use Voice Call

    Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.
  • Page 106 Additional call features 3. Press the Goodbye key. (Goodbye) To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.

  • Page 107: Additional Features

    Additional features Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
  • Page 108 Additional features 5. Use the dialpad to enter the name. 6. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1.
  • Page 109 Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the soft key. — Press the soft key. To search for an entry: 1.

  • Page 110: Callers List

    Additional features Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 111 Additional features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
  • Page 112 Additional features To delete the entire Callers List: 1. Press the Delete soft key. 2. Choose one of the following soft keys: — to delete entire Callers List. — to return to the previous screen.

  • Page 113: Redial List

    Additional features Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries in the list. When the list is full, the system over-writes the oldest entry, Use the Redial List feature to review calls made, and to redial previously dialed calls.
  • Page 114 Additional features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the soft key. — Press the soft key. To delete the entire Redial List: 1.

  • Page 115: Virtual Office

    Virtual Office by an IP Phone 2002, IP Phone, IP Softphone 2050, or another IP Phone 2004. Note 3: When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office, feature keys 4, 5, and the Shift key are not available to the IP Phone 2002.
  • Page 116 Additional features 3. Press the Select soft key. 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server”...

  • Page 117: Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office. Figure 5: Logged on to an IP Phone 2004 Figure 6: Logged on to an IP Phone 2004 using an IP Phone 2002...

  • Page 118: Virtual Office On Your Office Telephone

    Additional features Figure 7: Logged on to an IP Phone 2004 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone. Virtual Office on your Office telephone When activated for Virtual Office by...
  • Page 119 Additional features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network).

  • Page 120: Virtual Office Logout

    Additional features Virtual Office logout 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout. 3. Press the Select soft key. Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 2 lists error messages and actions to correct the causes.
  • Page 121 Additional features Table 2: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Invalid ID (1) Incorrect User ID Enter correct User ID. entered. User ID is not in Notify system Gatekeeper administrator. database. Invalid ID (2) Incorrect User ID Enter correct User ID.
  • Page 122 Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2004 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.

  • Page 123: Media Gateway 1000B

    Additional features Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.

  • Page 124: Test Local Mode

    Additional features Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. (Services) 2.

  • Page 125: Troubleshoot Mg 1000B

    Additional features 3. Press the Select soft key (the telephone registers back to the Main Office). Troubleshoot MG 1000B When using MG 1000B, error messages may display on your screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshoot MG 1000B Display Message Probable Cause...

  • Page 126: Hospitality Features

    Hospitality features Hospitality features Hospitality features are intended for hotel operations. Configure Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 127 Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 128: Activate Message Registration

    Hospitality features 4. Press the Goodbye key. (Goodbye) Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN).
  • Page 129 Hospitality features 3. Dial the correct meter count. 4. Press the key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the key.

  • Page 130: Use Maid Identification

    Hospitality features Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room for which the cleaning status is...

  • Page 131: Display Room Status

    Hospitality features 6. Press the Room Status key. Display Room Status Use the Room Status feature to print the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2.
  • Page 132 Hospitality features 3. Press the Room Status key. Changing the status of a room: 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied...
  • Page 133 Hospitality features 4. Press the Room Status key.

  • Page 134: External Server Applications

    External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2004. For more information about the External Server Applications, consult the “Nortel Networks IP Phone External Server Applications User Guide”.

  • Page 135: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 4 to track the FFCs assigned by your system administrator. Table 4: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace...

  • Page 136: Accessories

    The Nortel Networks IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 48 additional keys.

  • Page 137: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 138 Terms you should know Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone used to access external server applications such as Net6.
  • Page 139 IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2004, providing a total of 48 keys. Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed.
  • Page 140 Terms you should know Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Meridian 1 An office communication system. More.. An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area.
  • Page 141 Terms you should know Password Admin A menu used by you and the system administrator to change your Station Control Password (SCPW). Personal Directory A list of user-defined names and numbers (maximum of 100 entries). Primary directory number The main extension number on your telephone. Private line A feature that can be assigned to your telephone.
  • Page 142 Terms you should know Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator.
  • Page 143 Terms you should know System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
  • Page 144 Terms you should know...

  • Page 145: Index

    Index Index Change feature key labels 41 Charge a call or charge a forced About the IP Phone 2004 11 call 96 Answer a call 67 Communication Server 1000 137 Attendant 137 Conferee Selectable Display and Attendant Recall 72 Disconnect 90...
  • Page 146 Index Interrupted dial tone 139 IP Phone Key Expansion Module Electronic Lock 86 (KEM) 136, 139 Enhanced Override 100 Expand to PC key 17, 138 External server applications 134 Language display 34 Last Number Redial 63 Line (DN) key 14 Fastbusy signal 138 Local Area Network (LAN) 11 Feature display 138...
  • Page 147 Index Outbox/Shift key 16, 140 Shared Directory Numbers 142 Override a busy signal 102 Soft keys (self-labeled) 17, 142 Speaker key 16, 142 Special dial tone 142 Paging tone 140 Speed Call 63 Password Admin 141 Station Control Password (SCPW) Personal Directory 56, 141 Status messages 142 Place a call on hold 68...
  • Page 148 Index...

  • Page 150: User Guide

    Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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