Nortel IP Phone 2004 User Manual page 28

Agent features
To place a call to your supervisor:
To return to the ACD call:
To conference in your supervisor during a call in progress:
To transfer a call to your supervisor during a call in progress:
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2. Press the Supervisor
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Press the Supervisor
Note: Calls are automatically put on hold
when you use the Supervisor key.
Press the InCalls
1. Press the Supervisor
privately with your supervisor.
2. Press the Supervisor
conference call with your supervisor,
yourself, and the other caller.
1. Press the Supervisor
key.
key.
key.
key to talk
key again for a
key.