Contacting Your Supervisor - Nortel IP Phone 2004 User Manual

Contacting your supervisor

Use the Supervisor
ways:
• "To answer a call from your supervisor:" on page 27
• "To answer a call from your supervisor while on another call:" on
page 27
• "To place a call to your supervisor:" on page 28
• "To conference in your supervisor during a call in progress:" on
page 28
• "To transfer a call to your supervisor during a call in progress:" on
page 28
To answer a call from your supervisor:
To answer a call from your supervisor while on another call:
(Hold)
feature to talk to your supervisor in the following
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
1. Press the
on hold.
Agent features
Supervisor
Supervisor key.
Hold key to put the current call
key
27