Using Default Login - Nortel 2002 User Manual

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Using Default Login

Use the Default Login to log in just one time at the beginning of a shift.

The Default Login uses your previous shift's login to place you in the

same ACD queues and with the same Supervisor.

Agent and Supervisor features

1. Lift the handset.

2. Press the

InCalls

3. When "Enter Agent ID" appears on the

screen, use the dial pad to enter your ID.

4. Choose one of the following:

— If your queue requires a Supervisor

ID, press the # key three times.

— If your queue does not require a

Supervisor ID, press the # key two

times.

5. To join the ACD queue, choose one of

the following:

— Press the

key.

InCalls

key.

NotReady

key.

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