Logging In With Agent Id And Mqa Login Options - Nortel IP Phone 2004 User Manual

Logging in with Agent ID and MQA login options

To enter ACD queues, use an Agent ID login with one of the MQA login
options described on page 16.
Use an Agent ID login with one of the following four MQA login options to
enter ACD queues.
Note: A supervisor logging in to accept ACD calls is prevented by the
system from entering a Supervisor ID (including login IDs where the
agent must enter a Supervisor ID).
The login options require the following entries in sequential order:
1. a four-digit Agent ID
2. a Supervisor ID (if your queue requires one)
3. up to five ACD DNs and priority values (if priority values are being
used) terminated by # #
Agent and supervisor features
17