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Nortel 2004 User Manual

Nortel 2004 User Manual

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Nortel Communication Server 1000
IP Phone 2004
User Guide

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Summary of Contents for Nortel 2004

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2004 User Guide...
  • Page 2 PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

  • Page 3: Table Of Contents

    About the Nortel IP Phone 2004 ..... 11 IP Phone 2004 models ......12 Basic features .
  • Page 4 Contents Changing feature key labels ..... . . 37 Viewing telephone information ..... 39 Configuring call log options .
  • Page 5 Contents Answering a call ........65 While on an active call ......66 Placing a call on hold .
  • Page 6 Contents Call Deflect ........90 Additional call features .
  • Page 7 Contents Using Hospitality features ......126 Configuring Automatic Wake-Up ..... 126 Activating Message Registration .
  • Page 8 Contents...

  • Page 9: Revision History

    Call Log Options and to add Record on Demand content. June 2010 Standard 03.01. This document is up-issued to support Nortel Commnication Server 1000 Release 7.0. May 2009 Standard 02.01. This document is up-issued to support Nortel Commnication Server 1000 Release 6.0.
  • Page 10 Revision history August 2005 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5. February 2005 Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 4.0.

  • Page 11: About The Nortel Ip Phone 2004

    About the Nortel IP Phone 2004 About the Nortel IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 12: Ip Phone 2004 Models

    About the Nortel IP Phone 2004 IP Phone 2004 models There are three models of the IP Phone 2004, referred to as Phase 0, Phase 1, and Phase 2. The higher level models have some features that are not available on the lower level models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code).
  • Page 13 About the Nortel IP Phone 2004 • volume control bar for adjusting ringer, speaker, handset, and headset volume • six specialized fixed keys: — Quit — Directory — Message (Inbox) — Outbox or Shift — Services — Expand to PC •...

  • Page 14: Telephone Display

    About the Nortel IP Phone 2004 Telephone display The LCD screen on the IP Phone 2004 has three display areas: • The upper display area is for user-defined feature key labels. • The middle display area is for single-line information such as caller...

  • Page 15: Telephone Controls

    About the Nortel IP Phone 2004 Figure 3: IP Phone 2004 Telephone controls Note: Some IP Phone 2004 phones are equipped with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services). Use the...
  • Page 16 About the Nortel IP Phone 2004 Use the (DN) to Primary Directory Number access a single line and activate on-hook dialing. Programmable line (DN) and feature keys are extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the line is active.
  • Page 17 About the Nortel IP Phone 2004 Press the key and use the Services navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date and Time — On-hook default path —...
  • Page 18 Outbox/Shift between two feature key pages and to (Shift) access an additional six lines or features and an additional 24 lines on the Nortel IP Phone Key Expansion Module (KEM). Press the key to access directory Directory services.
  • Page 19 About the Nortel IP Phone 2004 Your key functionality is enabled or Mute disabled by your system administrator. (Mute) Contact your system administrator to determine if your key is enabled. Mute If your key is enabled, press the Mute Mute key to listen to the receiving party without transmitting your voice.

  • Page 20: Call Features And Flexible Feature Codes

    The Call features and FFCs must be assigned to your telephone and supported by system software. Security features This section describes the following features, which are designed to enhance the security of your IP Phone 2004:...

  • Page 21: Using Encrypted Calling

    Managing your Station Control Password Using encrypted calling Your IP Phone 2004 supports secure communication using Secure Real- Time Protocol (SRTP) media encryption. If the feature is enabled, a security icon (q) appears on the screen next to the dialed number when your call is encrypted.
  • Page 22 Select new password. Note: If you have been locked out of your IP Phone 2004, or have forgotten your SPCW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection On or Off: 1.
  • Page 23 About the Nortel IP Phone 2004 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the soft key. Enter 5. Press the navigation keys to Up/Down scroll and highlight one of the following: — Enable Password Protection —...

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other: • Enter and edit text using the telephone dialpad • Edit text using the soft keys...
  • Page 25 Choose 8. Press the soft key to submit your changes. Next Table 2 describes the soft key editing functions on the IP Phone 2004. Table 2: Editing soft key description Soft key Description Cancel Action is cancelled.

  • Page 26: Connecting The Components

    Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 27 Connecting the components Figure 4 shows connections on the IP Phone 2004. Figure 4: IP Phone connections...

  • Page 28: Configuring Options

    SCPW. • (for branch office) Virtual Office Login Test Local Mode menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. (For more information page 112). Note: The Login, and...
  • Page 29 Configuring options • “Viewing telephone information” on page 39 Note: When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Options menu: 1. Press the key. Services (Services) 2. Press the navigation keys to Up/Down scroll and to highlight the Telephone...

  • Page 30: Adjusting The Volume

    Configuring options 6. Choose one of the following: — Press the soft key to save Select changes and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations. Adjusting the volume To adjust the volume, press the key, select Services Telephone...

  • Page 31: Adjusting The Display Screen Contrast

    Telephone Contrast adjustment Note: If you have a Nortel IP Phone KEM attached to your telephone, adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM. To adjust the display screen contrast: 1.

  • Page 32: Selecting A Language

    Configuring options 2. Choose one of the following: — Press the soft key to save the Select changes and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations. Selecting a Language The display is available in multiple languages. To choose a language, press the key, select Options, and select...

  • Page 33: Selecting Date And Time Format

    Configuring options 2. Choose one of the following: — Press the soft key to save the Select desired language and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations. Selecting Date and Time format Several date and time formats are available.

  • Page 34: Configuring Live Dialpad

    Configuring options To enable the On-Hook Default Path feature: 1. Press the navigation keys to Up/Down highlight one of the following: — Handsfree enable — Headset enable 2. Choose one of the following: — Press the soft key. Select — Press the soft key to keep Cancel existing configurations.

  • Page 35: Enabling And Disabling Call Timer

    Configuring options 2. Choose one of the following: — Press the soft key to save the Select configuration. — Press the soft key to keep Cancel existing configurations. Enabling and disabling Call timer The Call timer measures how long you are on each call. To enable or disable the Call timer feature, press the key, select Services...

  • Page 36: Choosing Local Dialpad Tone

    Configuring options To select Display Diagnostics: 1. Press the navigation keys to Up/Down scroll through the list to view display capabilities. 2. Press the soft key to return to Cancel menu. Telephone Options Choosing Local Dialpad Tone The Local Dialpad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no sound after you press a key on the dialpad.

  • Page 37: Choosing A Ring Type

    Configuring options Choosing a Ring type The Ring type option configures the ring tone on the telephone. To choose a ring type, press the key, select Services Telephone Options, and select from the menu. Ring type… To select a Ring type: 1.
  • Page 38 Configuring options incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: If a feature key is configured as an Autodial key, the label does not change if the Autodial key configuration changes.

  • Page 39: Viewing Telephone Information

    Configuring options To restore feature key labels, press the key, select Services Telephone Options, and select from the menu. Change feature key labels 1. Press the soft key. Select 2. Use the navigation keys to Up/Down scroll and to highlight one of the following: a.

  • Page 40: Configuring Call Log Options

    Configuring options • Encryption Info To view telephone information, press the key, select Services Options, and select from the menu. Telephone Set Info To view telephone information: 1. Press the navigation keys to Up/Down scroll through the list to view telephone information.
  • Page 41 Configuring options To log only unanswered calls, press the soft key, select Services Options, and select from the menu.To log Telephone Call Log Option only unanswered calls: 1. Press the navigation keys to Up/Down scroll and to highlight the Log Mode option.

  • Page 42: Configuring New Call Indication

    Cancel Configuring New Call indication You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received. The default configuration is On. To configure new call indication, press the...

  • Page 43: Configuring Preferred Name Match

    Cancel existing configurations. Configuring Preferred Name Match You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the key, select...

  • Page 44: Configuring Area Code Setup

    Configuring options Configuring Area Code Setup Using the Area Code menu, you can save up to 3 area codes. After an incoming call arrives with an area code that matches one of the 3 stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).
  • Page 45 Configuring options 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the soft key to save the Select configuration. — Press the soft key to keep Cancel the existing configurations. To edit the area code display: 1.

  • Page 46: Configuring Name Display Format

    — Press the soft key to keep Cancel existing configurations. Configuring Name Display format You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats: • first name, last name •...
  • Page 47 Configuring options 3. Press the navigation keys to Up/Down scroll and to highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the soft key to save the Select configuration.

  • Page 48: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from an IP Phone 2004: • “Using off-hook dialing” on page 48 • “Using on-hook dialing” on page 49 •...

  • Page 49: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the key. Goodbye (Goodbye) Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. 1.

  • Page 50: Using Handsfree Dialing

    Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Press the key. Handsfree 2.
  • Page 51 Making a call To switch from Handsfree to Handset mode: Lift the handset. To switch from Handset mode to Handsfree mode: 1. Press the key. Handsfree 2. Replace the handset. To use a Headset: 1. Connect the to the headset jack headset or the handset jack.

  • Page 52: Using Live Dialpad

    Goodbye Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2004. • “Making a call using Corporate Directory” on page 52 • “Making a call using Personal Directory” on page 54 •...
  • Page 53 Making a call on each entry, and dial Corporate Directory numbers. To use Corporate Directory, press the key and select Directory Corporate Directory. To search for a specific number: 1. When prompted, use the dialpad to enter the desired name in the lastname/ firstname format.

  • Page 54: Making A Call Using Personal Directory

    Making a call 2. Choose one of the following: — Press the soft key to dial the Dial resulting number. — Press the soft key to exit Cancel without dialing. Making a call using Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers.
  • Page 55 Making a call To use the Callers List: 1. Press the navigation keys to Up/Down scroll and to highlight a name in the Callers List. 2. Choose one of the following: — Press the soft key to dial the Dial resulting number.

  • Page 56: Making A Call Using Redial List

    Making a call Making a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory and select List. For information about how to configure and use Redial Redial list, see “Using Redial List”...
  • Page 57 Making a call 3. Lift the Handset after the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the soft key.

  • Page 58: Using Autodial

    Making a call Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate key. AutoDial Note: The word AutoDial appears next to the appropriate key on the display screen.

  • Page 59: Using Ring Again

    Making a call 2. Press an key in the upper AutoDial display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an key in the upper AutoDial display area to dial the number associated with that key.

  • Page 60: Using Redial

    Making a call To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the soft key to Ring Again automatically dial the number.

  • Page 61: Using Speed Call

    Making a call 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

  • Page 62: Using System Speed Call

    Making a call 2. Press the soft Speed Call Controller key. 3. Dial the code to Speed Call automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1.

  • Page 63: Using Hot Line

    Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Press to automatically dial the Hot Line number. Using Intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.
  • Page 64 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the key to put the current Hold (Hold) call on hold. — Press the key to end the Goodbye call.

  • Page 65: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. Note: During an incoming call, if you have a feature key page selected that does not contain the flashing DN line key, the display will revert to the active feature key page.

  • Page 66: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 66 • “Transferring a call” on page 67 • “Using Timed Reminder Recall” on page 68 •...

  • Page 67: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the soft key. The other Transfer party is put on hold and a dial tone sounds.

  • Page 68: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the soft key. The call is Transfer put on hold.

  • Page 69: Using Attendant Recall

    While on an active call 2. Choose one of the following: — Press the soft key and Transfer repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and...
  • Page 70 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the soft Park key twice. Note: By default, the call is parked on your DN unless a System Park enabled to automatically park calls on the system.
  • Page 71 While on an active call 3. To use an alternate DN from the System DN or your own DN, dial the DN Park where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following. —...

  • Page 72: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call. To record a caller’s number for accounting purposes: 1.

  • Page 73: Tracing A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information appears. Note: You can use the key to Display show status information when using other feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature.

  • Page 74: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 74 • “Using Call Pickup” on page 75 • “Using Call Waiting” on page 76 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring;...

  • Page 75: Using Call Pickup

    Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset. 2.

  • Page 76: Using Call Waiting

    Incoming calls 2. Choose one of the following: — Press the DN key. Pickup — Enter the Pickup Directory FFC. Number 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the...
  • Page 77 Incoming calls To return to the first telephone call: 1. Choose one of the following: — Press the key to put the Hold (Hold) second call on hold. — Press the key to end the Goodbye second call. (Goodbye) 2. Press the line (DN) key associated with the first call.

  • Page 78: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 78 • “Using Internal Call Forward” on page 79 • “Using Remote Call Forward” on page 80 •...

  • Page 79: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the soft key. Forward • Lift the handset and enter the Call Forward All Calls Deactivate To reinstate Call Forward to the same number: Press the soft key twice.

  • Page 80: Using Remote Call Forward

    While away from your desk 3. Press the key. Internal Call Forward To deactivate Internal Call Forward: Choose one of the following: — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 81 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Password. A Station Control dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key.

  • Page 82: Securing Your Telephone

    While away from your desk 3. Dial the Remote Call Forward FFC. Deactivate 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone.
  • Page 83 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FFC remotely, dial your To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 84: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 84 • “Setting up a Conference call” on page 85 •...

  • Page 85: Setting Up A Conference Call

    Talking with more than one person Setting up a Conference call Use the Conference feature to set up a conference call. The maximum number of people the Conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1.

  • Page 86: Using The Conferee Selectable Display And Disconnect Feature

    Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

  • Page 87: Using Group Call

    Talking with more than one person 2. Press the key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) key. If configured, the Goodbye returns Conference Count Display an updated total count of conferees.
  • Page 88 Talking with more than one person 2. Press the key or enter the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 89 Talking with more than one person To end a Group Call: Press the key. Goodbye Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 90: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...
  • Page 91 Working without interruption Contact your system administrator to learn which treatment is configured for your IP Phone. Figure 5: Call Deflect key If you press the key and no special call treatment has been Deflect configured, your caller receives a busy signal.

  • Page 92: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using AutoDial Transfer” on page 92 • “Using the Buzz signal” on page 93 • “Using Call Page Connect to make an announcement” on page 93 •...

  • Page 93: Using The Buzz Signal

    Additional call features 2. Press the key to call the AutoDial number desired. 3. Press the key to end the call. Goodbye (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request.

  • Page 94: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 95: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 96 Additional call features 2. Choose one of the following: — Press the soft key. Charge — Dial the FFC. Call Detail Recording 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1.
  • Page 97 Additional call features 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the soft key when you Transfer hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the soft key.

  • Page 98: Using Enhanced Override

    Additional call features 5. Press the soft key. Conference Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 99: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the key again. Override — Enter the FFC again. Override The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.

  • Page 100: Overriding A Busy Signal

    Additional call features 1. Choose one of the following: — Press the key. Override — Enter the FFC, to initiate a Override Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen.

  • Page 101: Using Privacy Release

    Additional call features 2. Choose one of the following: — Press the key. Override — Enter the FFC. The people Override in the targeted call receive a tone for approximately one second. After Override feature joins you to the call, a short tone repeats every 16 seconds.

  • Page 102: Using Radio Page

    Additional call features Using Radio Page Use the Radio Page feature to page a person. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2.
  • Page 103 Additional call features To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the soft key.

  • Page 104: Using Voice Call

    Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds. Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.

  • Page 105: Additional Telephone Features

    Additional telephone features Additional telephone features The following features are described in this section: • “Using Personal Directory” on page 105 • “Using Callers List” on page 108 • “Using Redial List” on page 110 • “Using Virtual Office” on page 112 •...
  • Page 106 Additional telephone features 3. Use the dialpad to enter the telephone number. 4. Press the soft key. Next 5. Use the dialpad to enter the name. 6. Do one of the following: — Press the soft key to save the Done new entry.
  • Page 107 Additional telephone features To delete an entry: 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Press the soft key. Delete 3. Choose one of the following: — Press the soft key. — Press the soft key.

  • Page 108: Using Callers List

    Additional telephone features Using Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 109 Additional telephone features To dial an entry: 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Press the soft key. Dial To delete an entry: 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2.

  • Page 110: Using Redial List

    Additional telephone features To delete the entire Callers List: 1. Press the soft key. Delete 2. Choose one of the following soft keys: — to delete entire Callers List. — to return to the previous screen. Using Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list.
  • Page 111 Additional telephone features To dial an entry: 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Press the soft key. Dial To delete an entry: 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2.

  • Page 112: Using Virtual Office

    IP Phone. See “Logging in to Virtual Office” on page 114. The IP Phone used as a remote phone to connect to your IP Phone 2004 does not have to be another IP Phone 2004. Table 3 on page 112 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 2004.
  • Page 113 Virtual Office by an IP Phone 2002, IP Softphone 2050, or another IP Phone 2004. Note 3: When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office, feature keys 4, 5, and the shift key are not available to the IP Phone 2002.

  • Page 114: Logging In To Virtual Office

    Additional telephone features Logging in to Virtual Office If the IP Phone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure 6. Figure 6: Virtual soft key To activate Virtual Office from this IP Phone on your Office IP Phone: 1.
  • Page 115 Additional telephone features 4. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message Locating Remote Server appears. Note 2: After three failed login attempts, wait one hour before attempting to login again, or contact your system administrator to reset your password.

  • Page 116: Using Virtual Office On Your Remote Telephone

    The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office. Figure 7: Logged on to an IP Phone 2004 Figure 8: Logged on to an IP Phone 2004 using an IP Phone 2002...

  • Page 117: Using Virtual Office On Your Office Telephone

    Additional telephone features Figure 9: Logged on to an IP Phone 2004 using an IP Softphone 2050 A user information line appears on all displays listing the number of your office telephone. Using Virtual Office on your office telephone When activated for Virtual Office by...

  • Page 118: Logging Out Of Virtual Office

    Additional telephone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the key. Home b. Enter your user ID and password (this logs the office telephone back on to your office network).
  • Page 119 Additional telephone features can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Phone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.

  • Page 120: Troubleshooting Virtual Office

    Additional telephone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP...
  • Page 121 Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2004 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect user ID Enter correct user ID.
  • Page 122 Additional telephone features Table 4: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Server Unreachable Network problem. Notify system administrator, if problem persists. VOUD configured on Remote IP Phone Notify system does not have VOUA administrator. Class of Service.

  • Page 123: Using Media Gateway 1000B

    Additional telephone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.

  • Page 124: Using Resume Normal Mode

    Additional telephone features 3. Press the soft key (the telephone Select resets and registers to the branch office) Using Resume Normal Mode Use the Resume Normal Mode command to return to normal mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes.

  • Page 125: Troubleshooting Mg 1000B

    Additional telephone features Troubleshooting MG 1000B MG 1000B can cause error messages to display on-screen. Table 5 lists error messages and actions to correct the causes. Table 5: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode. Press the Services key, and then select...

  • Page 126: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 127 Using Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the FFC. Automatic Wake-Up Quit 3. Press the key. Goodbye (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 128: Activating Message Registration

    Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the key. Message Registration 2. Dial the room (DN). Directory Number 3. Press the key.

  • Page 129: Using Maid Identification

    Using Hospitality features 5. Press the key. Message Registration To reset a meter to zero: 1. Press the key. Message Registration 2. Dial the room Directory Number (DN). 3. Press the key. 4. Press the key. Message Registration Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms.

  • Page 130: Using Display Room Status

    Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped = Not for sale The interrupted dial tone sounds. 4.
  • Page 131 Using Hospitality features 2. Dial the (DN) for the Directory Number room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
  • Page 132 Using Hospitality features 2. Dial the (DN) for the Directory Number room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 133: Accessing External Server Applications

    Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2004. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100). Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation.

  • Page 134: Using Save Key

    Accessing External Server Applications Using SAVE key Use the feature key to save the recording of an active call. This key SAVE is associated with the active user ID and is operational only if a call is active. key is displayed in the following scenarios: SAVE •...

  • Page 135: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 6 to track the FFCs assigned by your system administrator. Table 6: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace...

  • Page 136: Accessories

    IP Phone 2004. Figure 10: The IP Phone KEM You can connect up to two KEMs to your IP Phone 2004, providing a total of 48 additional keys. For more information about the IP Phone Key Expansion Module, see the Nortel IP Phone Key Expansion Module...

  • Page 137: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 138 Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions. Table 7: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...

  • Page 139: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. DenAn regulatory notice for Japan...
  • Page 140 Regulatory and safety information...

  • Page 141: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the key for one- AutoDial touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 142 Terms you should know Copy key A fixed key used to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory. Date/Time display The current date and time when the telephone is in an idle state. Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List.
  • Page 143 IP Phone Key Expansion Module (KEM) An optional hardware module that provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2004, providing a total of 48 keys. Message (Inbox) A fixed key that connects to your voice messaging system after the key is pressed.
  • Page 144 Terms you should know Message waiting indicator or Incoming call indicator An LCD or an LED light that indicates the status of a feature by the flash, wink, steady on, or off. Meridian 1 An office communication system. More.. An option that allows access to the multiple layers of the soft keys.
  • Page 145 Terms you should know Password Admin A menu used by you and the system administrator to change your station control password (SCPW). Personal Directory A list of user-defined names and numbers (maximum of 100 entries). Primary directory number The main extension number on your telephone. Private line A feature that can be assigned to your telephone.
  • Page 146 Terms you should know Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator.
  • Page 147 Terms you should know System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
  • Page 148 Terms you should know...

  • Page 149: Index

    Index Index Charge a call or charge a forced call 95 About the IP Phone 2004 11 Communication Server 1000 141 Answer a call 65 Conferee Selectable Display and Attendant 141 Disconnect 86 Attendant Recall 69 Conference call 85 AutoDial 58, 141...
  • Page 150 Index External server applications 133 Local Dialpad Tone 36 Local Mode 123 Fastbusy signal 142 Feature display 142 Maid Identification 129 Fixed key 142 Make Set Busy 90 Flexible Feature Codes (FFCs) Malicious Call Trace 73 135, 142 Media Gateway 1000B 123 Meet - me page 102 Meridian 1 144, 147 Goodbye key 16, 143...
  • Page 151 Index Predial feature 56 Station Control Password (SCPW) Primary directory number 16, 145 Status messages 146 Privacy Release 101 Switchhook 147 Private Line 145 System or Switch 147 Programmable line (DN)/feature keys (self-labeled) 16, 145 Telephone display 20 Quit key 19, 145 Telephone information 39 Telephone Options 28 Test Local Mode 123...
  • Page 152 Index...

  • Page 154: Nortel Communication Server

    EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. www.nortel.com...

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