Related Manuals for Nortel NN10300-009
Summary of Contents for Nortel NN10300-009
- Page 1 Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) Release: CICM 10.1 Document Revision: 09.01 www.nortel.com NN10300-009...
- Page 2 Release: CICM 10.1 Publication: NN10300-009 Document status: Standard Document release date: 4 July 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Printed in Canada, the United States of America, and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS"...
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Page 3: Table Of Contents
Enabling or disabling auto hide 33 Selecting the default line key 34 Enabling the Outbox feature 34 Resetting the feature key to the default settings 35 Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... - Page 4 Viewing Inbox call information 64 Storing a number from the Inbox 65 Using the Inbox to make a call 65 Resetting the Inbox 65 Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard...
- Page 5 Volume Control Bar 75 Selecting a ring tone 75 LCD Indicator 76 Message Waiting Lamp 76 Accessories IP Phone Key Expansion Module Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008...
- Page 6 Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 7: New In This Release
New in this release The following sections detail what is new in Nortel IP Phone 2004 User Guide (CICM), (NN10300-009) for release CICM 10.1. • “Features” (page 7) • “Other changes” (page 7) Features There were no feature changes made to this document. - Page 8 8 New in this release Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 9: Overview
IP Client Manager by entering a user name and password. After log in, the handset and keypad of the IP Phone operate in the same way as a standard Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area. -
Page 10: Hardware Features
• volume control bar for adjusting ringer, speaker, handset and headset volume • six specialized fixed keys: Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008... -
Page 11: Ip Phone Display
IP Phone display The IP Phone 2004 display is organized into 3 areas. (page 11) describes each area. Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 IP Phone display 11 “IP Phone display”... - Page 12 Press the Menu soft key or the Services key on the IP Phone to access the menu system. See location of this key. Copyright © 2008 Nortel Networks Figure 1 "IP Phone 2004" (page 10) Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard...
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Page 13: Connecting The Ip Phone 2004 Components
Copyright © 2008 Nortel Networks CAUTION Damage to Equipment Do not plug the IP Phone into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. - Page 14 Secure the IP Phone footstand to the base. Use the angle grip on the top back of the phone to adjust the angle of the phone. Figure 3 IP Phone connectors Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard...
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Page 15: Logging On
(*). If you make an error, press Clear to clear the field, and then enter the password again. Press Ok. Copyright © 2008 Nortel Networks “Performing a firmware upgrade” Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... - Page 16 16 Logging on You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 17: Displaying The Menu
• • • • • • • • Copyright © 2008 Nortel Networks press the Menu soft key press the Services key Select Logout. See “Logging off ” (page Select Audio and then Audio Profile. See menu” (page 21). Select Display. See “Adjusting the display contrast”... - Page 18 18 Displaying the menu Figure 4 IP Phone 2004 menu hierarchy Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008...
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Page 19: Logging Off
From the main menu, select Logoff. Press Ok. A confirmation screen appears. Press Yes. You are logged off from the system. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008... - Page 20 20 Logging off Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 21: Using The Audio Menu
Press Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... - Page 22 22 Using the Audio menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 23: Viewing And Editing The Default Volumes
Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device. Pressing Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... - Page 24 You may also press Play to hear the volume level of the Ringer or Buzzer volume settings. Also included in the menu for default volumes is the Help option. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard...
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Page 25: Viewing And Editing The Dialpad Feedback
The currently selected option has a tick against it. To change the settings, use the up/down cursor keys to find the option you want and then press ok. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... - Page 26 26 Viewing and editing the dialpad feedback Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 27: Adjusting The Display Contrast
The current contrast level is saved and you return to the previous screen. Copyright © 2008 Nortel Networks To decrease the contrast level, press the soft key on the far left. To increase the contrast level, press the soft key second from the left. - Page 28 28 Adjusting the display contrast Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...
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Page 29: Using The Feature Menu
By default, all feature keys are defined as Central. For further information about Centrex features, see Nortel CICM Fundamentals, (NN10044-111). Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 30: Assigning A Directory Entry To A Feature Key
A list of the feature keys and their current assignments appears. Select the key defined as Local. The Assign menu appears. Copyright © 2008 Nortel Networks To change Central to Local, select Local. To change Local to Central, select Central. -
Page 31: Enabling Or Disabling Autoscroll
A check mark appears beside the option you selected. You return to the Assign menu. Enabling or disabling the Inbox Follow this procedure to enable or disable the Inbox feature. Copyright © 2008 Nortel Networks --End-- To enable autoscroll, select Enable. To disable autoscroll, select Disable. -
Page 32: Labeling A Feature Key
The new label is applied. You return to the Feature menu. Using the Options menu Follow this procedure to open the Options menu. Copyright © 2008 Nortel Networks To enable the Inbox, select Enable. To disable the Inbox, select Disable. -
Page 33: Enabling Or Disabling Auto Hide
From the Feature menu, select and open Options. The Options menu opens. From the Options menu, select and open Auto Hide. The Auto Hide screen appears. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 34: Selecting The Default Line Key
The Outbox screen appears, showing a list of DN keys. Scroll through the list to select the key that you want to assign as your Outbox key. Press Ok. Copyright © 2008 Nortel Networks To enable auto hide, select Enable. To disable auto hide, select Disable. --End--... -
Page 35: Resetting The Feature Key To The Default Settings
The Reset screen appears. Press Yes. The keys are reset to the default settings. You return to the Feature menu. Copyright © 2008 Nortel Networks Resetting the feature key to the default settings 35 “Using the Outbox” (page --End-- --End--... -
Page 36: Carrier Voip
36 Using the Feature menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 37: Selecting A Language
Scroll through the list and select your preferred language. Press Ok. The terminal now displays text in the selected language. Press Cancel. You return to the main menu. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 38: Nortel Ip Phone 2004 User Guide (Cicm
38 Selecting a language Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 39: Using The Time Menu
The time displayed changes to that of the selected zone. Press Cancel twice to return to the main menu. Enabling Daylight Saving Time Follow this procedure to set Daylight Saving Time. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 40: Disabling Daylight Saving Time
• 12 Hour • French • 24 Hour Step Action From the main menu, open the Time menu. Copyright © 2008 Nortel Networks --End-- --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008... -
Page 41: Setting The Date Format
The date is displayed in the selected format. You return to the previous screen. Resetting the default time Follow this procedure to reset the terminal to the default time. Copyright © 2008 Nortel Networks --End-- --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 42: Carrier Voip
Form the Time menu, select and open Reset. A confirmation screen appears. Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 43: Using The User Menu
Unique—the ability to join a session with an m6350 Softclient is not enabled. • Joint—the ability to operate in a joint session with an m6350 Softclient is enabled. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 44: Viewing, Disabling, Or Enabling The Auto Login Feature
The Enabled screen appears. A check mark appears if the feature is enabled. Perform one of these actions: • • Press Ok. Copyright © 2008 Nortel Networks --End-- To enable Auto Login, select Enable. To disable Auto Login, select Disable. Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 45: Changing Your Password
Press Ok. The password is changed and you return to the previous menu. Use the new password the next time you log on. Copyright © 2008 Nortel Networks --End-- before you perform this procedure. --End--... -
Page 46: Carrier Voip
46 Using the User menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 47: Testing The Local Mode
A confirmation screen appears. Press Ok. Press Yes. The terminal transitions to its secondary IP address and temporarily disconnects from the Centrex IP Client Manager. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 48: Carrier Voip
48 Testing the local mode Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 49: Performing A Firmware Upgrade
The Upgrade confirmation screen appears. Confirm the action. A second confirmation screen appears. Press Yes. The firmware is downloaded. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008... -
Page 50: Carrier Voip
50 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 51: Making A Call
Follow this procedure to make a call using off-hook dialing. Using handsfree dialing Follow this procedure to make a call using handsfree dialing. Copyright © 2008 Nortel Networks 1 Your primary extension is assigned to the lower right-hand feature key. -
Page 52: Using Predial
Follow this procedure to use the predial feature to make a call. To use Predial: To edit a Predial number: Copyright © 2008 Nortel Networks 4 For privacy, lift the handset. 5 To return to Handsfree, press the Handsfree key (the small green circular button on the bottom left corner of your telephone) and put the handset down in its cradle. -
Page 53: Carrier Voip
Copyright © 2008 Nortel Networks 2 Choose one of the following: • To change numbers one-at-a-time, press the Delete soft key to delete characters after the cursor or press the Bkspc key to delete characters before the cursor. Enter a new number. -
Page 54: Carrier Voip
54 Making a call Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 55: Answering And Terminating Calls
Answering and terminating calls Answering a call Each incoming call causes the telephone to sound, the an arrow beside the Line (DN) key to flash, and the Message Indicator lamp to flash. Follow this procedure to answer a call. Terminating a call Follow this procedure to terminate an active call. -
Page 56: Carrier Voip
56 Answering and terminating calls Copyright © 2008 Nortel Networks Choose one of the following to terminate a call: • Return the handset into the cradle. • Press the Goodbye button located on the left side of the handset. The Goodbye key is especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail. -
Page 57: While On An Active Call
Transferring a call Follow this procedure to transfer a call to another extension. Copyright © 2008 Nortel Networks To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold. -
Page 58: Using The Call Park Feature
Using the call park feature Use the call park feature to hold temporarily (park) and retrieve a call from any telephone. Using call park does not tie up a line. Copyright © 2008 Nortel Networks 1 Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. -
Page 59: While Away From Your Desk
Follow this procedure to forward calls to another IP Phone when you are away from your desk. Copyright © 2008 Nortel Networks 1 To activate Call Forward, without lifting the handset, press the Forward key in the upper display area. -
Page 60: Carrier Voip
60 While away from your desk Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 61: Conference Calls
If you are talking with a person and have another person on hold (on another line), you can join both parties into a conference call. Copyright © 2008 Nortel Networks 1 While on a call, press the Conference key in the upper display area to place the party on hold. -
Page 62: Carrier Voip
62 Conference calls Copyright © 2008 Nortel Networks 1 While on a call, press the Conference key in the upper display area. 2 Press the extension key that has the number of the person you want to connect to your current call. -
Page 63: Using The Inbox
Navigation • “Accessing the Inbox” (page 64) • “Viewing Inbox call information” (page 64) Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 for the location of the Inbox key. -
Page 64: Accessing The Inbox
Press Ok. A list of options appears. Select and open Display. The caller information appears. Copyright © 2008 Nortel Networks Select Dial to call the number. Select Display to view call information. Select Store to store the number in the directory. -
Page 65: Storing A Number From The Inbox
The Predial screen appears with the number entered in the display. Resetting the Inbox Follow this procedure to delete the contents of the Inbox. Copyright © 2008 Nortel Networks “Adding or editing a directory entry” (page --End-- “Using Predial” (page 52). -
Page 66: Carrier Voip
From the History menu, select Reset Inbox. A confirmation screen appears. Press Yes. The calls in the Inbox are deleted. You return to the previous screen. Copyright © 2008 Nortel Networks --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 67: Using The Outbox
“Storing a number from the Outbox” (page 68) • “Using the Outbox to make a call” (page 69) • “Resetting the Outbox” (page 69) Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008... -
Page 68: Accessing The Outbox
Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. Copyright © 2008 Nortel Networks Select Dial to call the number. Select Display to view call information. Select Store to store the number in the directory. -
Page 69: Using The Outbox To Make A Call
From the History menu, select Reset Outbox. A confirmation screen appears. Press Yes. The calls in the Outbox are deleted. You return to the previous menu. Copyright © 2008 Nortel Networks “Adding or editing a directory entry” (page --End-- --End-- --End--... -
Page 70: Carrier Voip
70 Using the Outbox Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 71: Additional Features And Controls
A list of symbols opens. Scroll through the list and select a symbol. Press Ok. Copyright © 2008 Nortel Networks To enter the first letter, press the key once. To enter the second letter, press the key twice. To enter the third letter, press the key three times. -
Page 72: Procedure Job Aid
From the New Entry menu, select and open Number. b Use the dialpad to enter the number. c Press Ok. Copyright © 2008 Nortel Networks If this is a new entry, press Ok. If you are editing an existing entry, navigate through the list to select the entry, then press Ok. -
Page 73: Deleting An Entry From The Directory
Press the down navigation key until the Delete option appears. Press Ok. A confirmation screen appears. Copyright © 2008 Nortel Networks To save, press Yes. To edit the information, press No. The Resume Editing? message appears. Press Yes to edit the information. -
Page 74: Making A Call Using The Directory
For a line that has two m522 extension modules, the softkey features reside on keys 1 to 58. For more information, see Softkey Enhancement in Nortel CICM IP Phones Fundamentals, (NN10300-135). Copyright © 2008 Nortel Networks --End-- --End-- 75). Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 75: Volume Control Bar
Select a new ring pattern by pressing the Apply option. Press Cancel to exit the Play Ring Patterns screen. Copyright © 2008 Nortel Networks Use the Volume Control Bar to adjust the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right or left sides of the bar. -
Page 76: Lcd Indicator
Message Waiting Lamp Copyright © 2008 Nortel Networks The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Waiting by pressing the Message Waiting feature provisioned on one of the feature keys in the upper display area. -
Page 77: Accessories
Phone 2004, providing a total of 44 additional keys; 22 keys per KEM. For more information about the IP Phone Key Expansion Module, consult theNortel IP Phone Expansion Module User Guide (CICM), (NN10300-011). Copyright © 2008 Nortel Networks Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard... -
Page 78: Carrier Voip
78 Accessories Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks... -
Page 80: Carrier Voip
Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) Copyright © 2008 Nortel Networks All Rights Reserved. Release: CICM 10.1 Publication: NN10300-009 Document status: Standard Document revision: 09.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.