Displaying Agent Status - Nortel IP Phone 2004 User Manual

Displaying agent status

Use the Display Agent
agents who have an agent Position ID key assigned on the Supervisor's
telephone.
Figure 5: Current status of agents
feature to view a summary of current status for all
Press the Display Agent
information displays for twelve seconds or
until another feature key is pressed.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or non-
ACD calls, as specified by your system
administrator.
Supervisor features
key. The summary
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